increase of rate without notice
I have never been late or gone over my limit. I needed a balance transfer and was offered a 4.99 fixed rate by Capital One. I took it I never used the card except for the transfer. Well much to my surprise my rate change happened this billing cycle. I thought it was mistake. My rate went to 14% I called one Sat morning and was told I UNDERSTAND by several representatives but there is nothing we can do.
That I should be happy that my rate was 14% and not higher. Finally I got a supervisor and I was told that since I did not reply by April when a statement was sent out in Feb that my rate changed and that was final. I never received this so called statement everything I do is online. I was told that they sent it via my physical address and I probably lost it. When I complained telling them I am customer in good standing they did not care. I was told that because of the economy they changed the rates, that I was notified, and that was that. I could go to a different company if I wanted to.
I could not believe it I called again, emailed, even had a so called manager call me on the phone and again was told I UNDERSTAND I even had one representative tell me I'm a single dad and my rate went up 24.99?!?!?!? I can't wait to close this account.
THEY DON'T CARE THEY WOULD RATHER GET MORE PEOPLE AND HAVE THEM DEFAULT THEN USE THE BAIL OUT MONEY TO BAIL THEM OUT. DO NOT USE CAPITAL ONE!
The complaint has been investigated and resolved to the customer’s satisfaction.
four years after account was closed, they suddenly have charged me an annual fee
I closed my Capital One Credit Card 4 years ago when I was living in Florida because I never used it. I closed it with a zero balance and I didn't want to continue paying a $50 annual service fee for a card I didn't use. After cancelling it with their outsource people in India or Pakistan, I thought it was taken care of. Three months later, I get a statement showing a $50 annual fee again for them. I call and get India again, explain I have cancelled my card three months prior, and get assured it is taken care of. Needless to say, it took me four months of phone calls to get this charge off of my closed account and get the card closed. Three years ago, I moved to Texas, and all of a sudden I start getting letters from my credit card companies saying they are raising my interest rate because of a delinquent account. I request a copy of my credit report, and lo and behold, Capital One has charged me a $50 annual service fee on a card that was closed four years ago! That was in February, and here we are in June, and I have spoken to 6 Account Managers and probably 50 people from India just to GET to the Account Managers. They finally show I have a zero balance, but they FORGOT to show that I never had a late payment and they also show that THEY cancelled my card! This company should be investigated for Fraud. This seems to be an on-going problem with this company. Why aren't the Attorney General's in each state investigating this company! How many people does this have to happen to before they realize this is an on-going problem with them. These are the "Account Managers" I have spoken with to get this resolved:
Fiona Emp. ID# OYN162
Tracy Employee ID# UVH576
Dallena Emp. ID# QBZ694
Shelly Emp ID TEX912
Kelly RFP879
Sarah (didn't write her # down)
The complaint has been investigated and resolved to the customer’s satisfaction.
false winner of a shoppers sweepstakes
I received a letter, with a check for $4, 993.00, stating that all I had to do was to forward the necessary taxes of, $2, 995.00 by westerunion/moneygram. After sending the money, they would send to me by Fedex, $245, 007, 000.
I also had to contact my calm agent, to find further clarifications, as indicated within 5 business days.
The complaint has been investigated and resolved to the customer’s satisfaction.
received a check for $4993.00 telling me I have won $250, 000. I have to pay $2995.00 for taxes via western union
I RECEIVED ONE OF THESE CHECKS FOR 2, 970.00 ON 9/8/09 NAME OF TOP OF THE CHECK WAS DEAN TRANSPORTATION, INC. 3114 SOUTH HASKELL, DALLAS TX 75223. BANK NAME WAS WELLS FARGO BANK OHIO, N.A. 115 HOSPITAL DRIVE, VAN WERT, OH 45891. PERSON SIGN CHECK NAME EDDIE K LOLE. IT CAME WITH A LETTER STATING THAT I WON A SWEEPSTAKES FOR 55, 000.00 WELL IF I WON A SWEEPSTAKES FOR 55, 000.00 WHY DID I GET A CHECK FOR 2, 970.00 THAT TELL YOU RIGHT THERE THAT IT IS A BUNCH OF ###. NO RETURN ADDRESS AND THE POSTAGE WAS MARK CANADA. CONTACT PHONE NUMBER WAS [protected] AND FAX NUMBER WAS [protected] AND THE PERSON THAT SIGN THE LETTER NAME WAS DANIEL B TAYLOR. PEOPLE! ANY TIME SOMEONE SEND YOU SOMETHING SAYING YOU HAVE WON BUT YOU HAVE TO SEND MONEY IT A SCAM...I HOPE THAT THIS WAS HELPFUL AND THE FBI CATCH THE ### THAT DOING THIS. I REMEMBER LAST YEAR MY DAUGHTER RECIEVED THE SAME CHECK AND SHE WANT TO CASH IT SO BAD SHE WAS HAVING A HARD TIME @ THE TIME SHE GOT THE CHECK AND I TOLD HER IT WAS FAKE...
YEAH THAT ### NIKKI BOYD SCAMMED TONS OF PPL WITH HER ### I HOPE THAT CATCH A ND BURN THAT ### FOR GIVING ME FALSE HOPES, IF THE FBI DONT FIND I WILL
I received one of these checks yesterday and was skeptical...the ole too-good-to-be-true thing. The check part did weigh on my mind though and perhaps one of the greatest atrocities is that this company gives people false hope. I hope they go down in flames for playing with the public's emotions and trust for their own financial gain. I'm sure a special place in hell is reserved for Nicky Boyd, Gloria Kennedy, and the rest of Capital One Securites, Inc.
Received scam check in the mail... Address given is now 140 King St. New Market, Ontario L3Y8Z1
Nicky Boyd is the Claim Agent
Letter is signed by a Promotion Mngr: Gloria Kennedy
Bank address on check is from New York, NY - check signed by Sheila Harris
Hope this information helps others to not be scammed! Be aware!
Very real looking. Mine stated the City National Bank was in Beverly Hills CA. Thanks for all the posts. I was tempted to cash it just to see what would happen. But I think ripping it up is the way to go. I'm glad the FBI is on it. Thanks!
My husband also received this check for $4, 993.00 and he initially called Nicky Boyd at [protected], the voicemail was filled but just by reading the attach letter you have a feeling deep down in your gut that it's not legit. My husband wanted to cash the check, but I was seriously against it so after researching on line we came up to this website (thank you) so we greatly appreciate the infomation listed here and hope that this person gets caught...
Mid July and these phony checks are still landing. New phone # is [protected]. The claims dept. is based out of 140 Main Street, Newmarket, Ontario.
Today I got one too. No postmark...A little excitment. Actually postmarked 6/22/2009. Real looking check..You can actually feel the signature. Tuition here I come. ooops not real so you say. I had a feeling it was wrong. Good feeling while it lasted though I never remember signing up for a sweepstakes. Thanks for the info. I guess I'll keep on working. Sharon
I received the same check today in the mail, and I knew immediately that it was a scam as I do not enter sweepstakes or drawings. I signed online to report it and found these postings. I hope no one cashed this check that they recieved. My roommate tried to get me to take it to the bank because it looked so real, I don't think so. Tear it up, burn it, do whatever you have to do to get rid of it but do not cash it. I didn't call Nicky because I knew it was a fake. Be smart people!
will not help customers
I have Capital One Auto. Wanted to refinance, was told they do not refinance there loans, I wanted to defur
one payment. I was told no, so this made me fell behind one month. My payment is $479. The interest is very high. They call at lease 30 times a day. I also had a visa with them. Called for a pay off in 2008, paid it off and they still sent a bill for interest. When calling them to tell them I had no balance it was paid off, Capital one said they would fix it. It never happened. This when back a forth for 3 months, every month the charges got higher and higher . I will be paying off my car loan in July. I will never deal with them again. Stay away from Capital One no matter how good it sounds. Raleigh NC
The complaint has been investigated and resolved to the customer’s satisfaction.
making good customers pay for bad ones
After 7 years as a loyal customer that ALWAYS paid on time and with a credit score of 765 I expected to be treated with the respect that my careful credit management deserves. BUT, that did not stop Capital One from sending me a APR INCREASE of 9% over my previous rate of 6.9%.
When I called to complain and request a reconsideration based on my RECORD and not on their balance sheet, I was told by some guy in India named Saron (ID#JAE169) that NO ONE at Capital One could do anything for me because of rules and regulations?
Aren't we all sick and tired of GREEDY corporations treating people like ignorant children?
Unless consumers STAND up and refuse to do business with companies that CHEAT good customers nothing will ever change.
Please contact your local and national government, media and friends and family and call for a BOYCOTT of unfair practices by companies.
IF we all stood together there is NOTHING we couldn't accomplish. Companies might actually learn that they have to treat customers with respect and not just as a source of revenue. PLEASE JOIN ME!
The complaint has been investigated and resolved to the customer’s satisfaction.
Many people have been getting these notices from Capital One lately. I just received two of them, one for each of my Capital One credit card accounts, a day apart from each other, increasing my rates by astronomical amounts as well. While one of those accounts is relatively new, I've had the other for 6 or 7 years, and I've never had a late payment, overlimit, etc. on either account! I have a balance on the older card, so I had no choice but to cancel it to decline the new rate so I can continue paying it down at my current rate, but I'm sure it's also going to lower my credit score because one of my oldest credit cards will now be closed. We also have 2 auto loans with Capital One Auto Finance, also paid faithfully every month. I just can't believe their greed!
northland group inc.
I have a prepaid Visa from Capital One and it has not been in service since the end of November 2008. I tried to use it in Nov. and could not. No where was there any information as to me even having a card or available credit with the card. My last usage of the card left me with a balance of @ 14.00 and trying to get in touch with anyone about it was like pulling teeth. I just want to know why I am being billed $431.83 with a settlement offer of $215.92, when I haven't been able to use it . I understood that after 90 days of inactivity the offer goes to a $5.95 a month service fee, so where did the $392.00 come from?
The complaint has been investigated and resolved to the customer’s satisfaction.
interest rate increase
On 4/28/09 I utilized a check that Capital One provided in the amount of $13, 000. I called to verify that the rate that would apply to this was 7.99 % prior to using the check and was assured that it was for the life of the balance. Today I received a notice in the mail from Capital One that they were going to increase the rate to 17.9 %. I called and...
Read full complaint and 22 commentscollections
i HAVE RECIVED A CALL FROM A COLLECTION AGANCY STATING I OWE MONEY I HAVE ADVISED THIS PERSON THAT I DO NOT AND BEFORE I MAKE ANY PAYMENTS I WOULD LIKE TO SEE THE BILL I WAS ADVISED THEY DONT HAVE ONE I HAVE NOT RECIVED ANY BILLS ANY NOTICE NOTHING AT ALL FROM THIS CC COMP AND NOW I OWE THEM 800 AND NO ONE CAN SHOW ME WHAT FOR
The complaint has been investigated and resolved to the customer’s satisfaction.
bogus charge on my account not authorized
I just looked at a detailed bill from a new Charge account with Capital One. On the statement, I have been charged every month since February of 2009 from a Creditinform vendor with the number [protected] for 8.99 each month. There is no mention of this vendor anywhere throughout my paperwork and as I dug a little further on some search engines, I find this is basically a European compnay with no ties to the Americas that literally allows and provides people to spy people financially for a fee. Who else has had this happen to them and what is or was your outcome? I am awaiting a response from the company and will keep you posted as to what happens, if anything.
The complaint has been investigated and resolved to the customer’s satisfaction.
layed off and replaced by foreign guest worker
I am a Senior Technical Architect with two degrees in Computer Science. I have a Bachelors of Science Degree in Computer Science from the University of Minnesota and a Masters Degree in Software Engineering/Computer Science from Northwestern. I have worked as an Engineer, Programmer, Project Manager, Development Manager, and my last position was a Senior Technical Architect for Capital One. My position was eliminated and retitled about a year ago and given to an Indian H-1B visa worker from Bombay India. I had worked for my former company for 8 years providing them with quality results that were on time and on budget.
Capital One began a cost cutting program and eliminated 40% of it's technical workers. I was one of them. The company then hired 14 H-1B visa guest workers from India to fill in for the laid off full time American workers. They even had the balls to ask me if I would come in and train the H-1B visa workers on systems architecture and network design! I said I would just so I could go back into the company and tell my ex-boss and his boss to go and F**K THEMSELVES!
I let my ex-boss know that what they did was immoral, downright weasel like, and probably illegal. I also let them know that I regarded their short sighted grab for profits by selling out American employees to be the ultimate sign of corporate malfeasance and cowardice. I said it loud enough so the entire department could hear me, including the Chief Technical Officer down the hall. I walked out of my ex-boss's office and through the main area in the IT department towards the exit. To my ultimate surprise, the IT employees came out of their cubicles and applauded me! The H-1B visa techies sat at a conference table in the main IT area looking utterly horrified at what they had just witnessed. My ex-boss just stood near his office silent, red faced, and apoplectic. Before I left I told everyone to remember that employee performance reviews were coming around for the management teams and to remember the poor management shown thus far.
I have complaints filed with the DOJ, INS, State of Virginia, Henrico County, and am contemplating filing a civil lawsuit.
Here's some news for those scabs-I worked 70 Hours plus per week as an exempt employee. I busted my ### 6 days a week to implement technical solutions your H-1B consulting companies wouldn't touch because of the technical complexity and need for real hard core technical smarts gained from experience, not just pumped into your head in a technical cram for the job interview. I have worked with some super smart H-1B software engineers in the past, I have also worked with H-1B visa 'Technical Engineers' who couldn't figure out how to subnet a simple IP based network.
Now its difficult to get back into the IT Field as more and more if your name isn't indian sounding you simply will NOT get that all important second interview. It becomes obvious when your interviewers are all Indians that what they are looking for is the one skill I do not possess.. that being, I am not an Indian!
Obama should do something to put a STOP to this racism towards American workers on our OWN SOIL!
The complaint has been investigated and resolved to the customer’s satisfaction.
that sucks, but obama would enjoy your story as a victory for himself, and a taste of what he hopes will be the future. and when all minority programs come to a end is the day Whites are the minority.Not too far away. very sad.
thank you come again!
trying to negotiate a payoff
I finance my car with Capital One Auto finance 3 years ago. My monthly payments are $432.00 and I currently have a balance on the loan of $7200.00. I lost my job a while ago and my unemployment has run out. I sent Capital One a buy out offer of $4500.00 thinking that they would counter offer about $5500.00. The car is 8 years old and the kelly blue book value in good condition is $5200.00. They never responded my offer so I called them to inquire the status of my offer. I was told that I would have to pay $6900.00. I asked how did they come up with that figure and they stated from the kelly blue book which was not true. I explained that if I owe $7200.00 and I paid this months car payment of $432.00 the amount owed would be less than $6900.00. They stated no it would not because the interest is accruing daily on the principle. I explained that I had no further income and was borrowing money from a freind and the most I could come up with is $5500.00 which is more than the kelly blue book. They stated that was their final offer. I asked if I could get the offer in writing and was told because I filed bankruptcy last year they could not send me a letter stating the payoff amount. I was very upset because they was not willing to work with me nor was the willing to put thier offer in writing.
I will tell every person I encounter not to finance threw Capital One, with the economy being what it is today you would think they would be willing to work with someone who pay thier monthly payment on time and has fallen on heard times.
The complaint has been investigated and resolved to the customer’s satisfaction.
With the exception of JustMe531, you people are so full of shi!% I can smell it on your breath. Why is it at that banks get bailed out but tax paying citizens don't when they fall on hard times? Talk all the trash you want to but when you're up shi!% creek (that's right when, not if) without a paddle as are many consumers these days you'll will be singing a different tune. So either get off of your high horses or ride them straight to hell!
Gosh you guys are harsh! I have never been behind on my bills and I have been lucky enough always have a job. But in today's economy not everyone is so lucky. Times are hard all around she did try to do the right thing and pay the car off with what money she had and talk to the creditor.
OMG! why cant i get people like you on the phone when people like Kim call in. First off we let you borrow X ammount of dollars for that flash car you are in. In Return we ask that you do three things, 1. pay your payment on time 2. answer the phone when we call 3. pay your payment on time. If you could not afford the car DONT SIGN! It keeps me from having to call people day in and day out and get screamed at because they havent made a payment since March and its now June. Honestly, do you really think Cap One Auto would negotiate the payoff on physical collateral? does your mortgage give u that option? if so i need the name of your mortgage company cuz they are suckers! Grow up and read the damn contract before you sign.
I agree with both of you in the comments- I don't care what my situation is- I know that I owe my creditors, and I don't expect to be able to haggle with them on how much I think I should really ower because I don't have money. I don't think any contract is written that includes such verbage as- "should you not have the money to pay us for this money we are loaning you- no big deal! We'll just take whatever you think the amount should be that you owe."
I couldn't agree more! What is it with people today? They have this profound sense of entitlement. You signed the contract, man up and accept responsibility for your actions.
A pay-off is a pay-off! The loan that you signed the day you got your vehicle determined how much you pay monthly, how much your APR is, and if you fall behind on your payments what the consequences are. Just because you situation changed from the beginning of the loan and you have a loss in come, doesn't mean the company that offered to lend you money when you didn't have enough to buy the car yourself should lose out. According to your signature at the bottom of the contact you agreed to that. Capital Once Auto Finance is a high-rish lender, next time if you want to finance something, make sure your credit isn't trash otherwise you're lucky to have capital one auto finance approve you in the first place! Stop feeling sorry for yourself just because you lost your job, half the country is ina far worse position than you! Why not py the $5500 bring down your interest and get off your ### look for a job and continue to pay monthly fora limited amount of months.
unknown rush fee charges
I have held a secured credit card with Orchard Bank (HSBC) for over 2 years in good standing. I recently applied for an Orchard Bank Credit Card. When I received the new card in the mail, I activated it. I then went online to set up my online account access. Under my statement, I noticed the annual fee (expected) and a "rush processing fee" for $35.00 (unexpected) had posted to my account.
When I applied for this card, I did not immediately need to use the card so I did not request a rush processing fee. I sent an e-mail to Orchard Bank requesting the "rush processing fee" be removed. Their response: We value your business and are glad you contacted us concerning your card. As of 04/29/09, our records indicate that the rush option was selected at the time of application. Please be assured, you will receive you credit card within 3-5 business days from the account opening date."
I have responded back, asking to have my original request for the fee that I did not authorize be honored. I also requested my e-mails be submitted to an account manager.
I filed an online complaint and sent a copy of my e-mails to: The Office of the Comptroller of the Currency "created by Congress to charter national banks, to oversee a nationwide system of banking institutions, and to assure that national banks are safe and sound, competitive and profitable, and capable of serving in the best possible manner the banking needs of their customers." email address: Customer.[protected]@occ.treas.gov
Currently, I retain my other HSBC Orchard Bank Card in good standing. But if this minor $35.00 fee is not removed, I will close both account.
References
Comptroller of the Currency Administrator of National Banks, U.S. Department of Treasury. (2009). Retrieved April 30, 2009 from Consumer Complaints and Assistance: http://www.occ.treas.gov/index.htm.
scam and fraud
Never, Never go to Capital One Auto for any loan. We have had a loan with Capital One Auto and paid them off. We got another loan with them, fell behind in payments and wanted to refinance through a hardship, they wouldn't allow us because we haven't paid on the car for 24 months, so therefore we either had to catch up on the payments or do a voluntary reposession. They are a terrible company with terrible people who work for them. They are of no help to anyone. Stay clear of them.
Ms. Austin, KY
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges
I had opened a account with Capital One, due to having bad credit. I then went threw some hard times financially, I paid $50 for the account. Then they gave me a $300 credit limit. I could not pay the minimum payment, the fees, and other charges, made it go out of control.I gave up trying to pay it, so they took it to court, and received a judgment of $2, 500 for this $250 credit line.Please do not fall into this rip off trap.
The complaint has been investigated and resolved to the customer’s satisfaction.
late fee charges
Sir, Madam,
On February 17, 2009, I contavted Capital one Bank to have my membership waived .I was asked to pay and that I have a late fee added to my membership.
I mentiooned them that i did not activate my credit card because I refuse to pay .
I ask him that in this case I am closing my credit card account.
The gentleman insisted that I have to pay anyway. I mentionned that they were advertising ther product with no fee.
On March I receive a statment showing that my membership was waived but I 've to pay the late fee.
I don't understand why I've to pay late fee for a waived membership.
I do not know where to turn for help specially after receiving a statment showing that I have to pay $15.00 more for late fee.
The total amount now is $30.47 ( $15.00 for the late fee for my waived membership+$15.00 for late fee for the first non payed late fee.
I will appreciate your help for this matter .
Mohamed Damdami
credt card account # ####
The complaint has been investigated and resolved to the customer’s satisfaction.
Last Saturday--1.3.09--I called CapitalOne regarding letter sent that said their team was ready to offer options for improving the existing my account with a personal guarantee to:
--earn more miles or points or cash rewards than currently earned
--improve other features of account
--lower the APR
I spoke to Maria to explain to me if I were able to lower my APR--then what would it be? She refused to answer. I asked for a supervisor and Maria hung up on me. She called back and put me in touch with a supervisor who also refused to answer my question. She also terminated the call. I still don't hve the answer to my questions because when CapitalOne doesn't want to answer--they just hang up. I pay an annual fee for this service which I will not do anymore. CapitalOne does not participate in giving out information regarding your payment history either.
I closed my CapitalOne credit card 3 years ago. Every year i get a bill for my membership fee of $39. Every year I call and tell them I don't owe them money because I've already canceled the card. Every year they tell me they didn't close the card because there is a dispute on charges. The dispute in charges they are referring to is me protesting paying the membership fee from the year before. This is a seemingly endless annual cycle.
I was charged the Payment Protection Plan, when I never agreed to sign up for it. I called in on Sept. 13th 2008 to speak to a representative and they kept insisting that I agreed. I have been paying for a feature which I never wanted, and this was only brought to my attention because I went over the limit on my last statement, even though I sent in my payment.
I asked to close the card, i had to speak with 3 reps but finally i did it.
3 weekslater i discovered it was not yet closed ! I did the whole nasty procedure again
And now they need 2 months to send back my secure deposit
They will Harass you and charge you for it.My Lawyer told me not to answer the phone and in time they will give up.But he didn't say how much time, LOL. They filed a small claims case for 4 times the amount of my card limit and I agreed to pay them five dollars a month, and I will, at least until I move and leave no forwarding address.
I have tried for fifteen years - 15 years - to be rid of Capitol One - with no success. Every late fee payment means another late fee - regardless of how quickly the last late fee is paid.
I used my card three times in 1994 for a grand total of $125. Over the course of nine months I paid over $500 - nearly all in late fees.
Today, in 2009 - my phone rings no fewer than four times a day from a collection agency that wants to collect on unpaid late fees dating over 15 years. This is despite the account being paid in full - over and over again - and despite no correspondance from Capitol One - save applications for new credit card accounts - in over 10 years.
This is an out of control company that seeks profits from extortion, lies, and deciet.
relentless call center on day of husbands funeral
While my husband lay dying, Capital One took 2 payments rather than 1 out of my account and would not return it... they caused my account to be 600.00 over drawn!
And the day of the funeral they hounded me for money after I said he was DEAD and it was the day of the funeral... I would talk to them the next day... NO they just kept hounding me in front of my family. I finally hung up on them. They are relentless on their calling and I have had a loan with them for almost 5 years!
Do not ever do a payment over the phone.. they will get it wrong
And after making arrangements, I had a funeral back in the state we are from originally and they did it that day as well! in front of relatives again... I was appalled at thier treatment of a customer they are making thousands of dollars off of at a time like that
Infurated in Tempe
They did the same thing to us at both my mother's and our grandbabies funeral. Telling them you are at a funeral does NO good. I hung up on them and within the 3 hours or so for the grandbabies funeral and the meal afterward they called me 14 times! i kept hanging up cause I was too upset to talk(the baby was 9 1/2 months old). Finally my husband just shut the phone off and boy did they let us know about it later. Saddest part is, we had made the payment and they had lost it.
My husband cancelled a Capital One Visa card because they did the same thing the day of his mother's wake. Our payment was received two days after whatever cut off they wanted it by. You have a grace period and this arrived the day after that. It was an account in good standing not a bit overlimit or in trouble. He must have forgot to throw the made out envelope in the mail for a couple of days because he was sleeping in the ICU lobby for a few days. They called the day of his mom's wake and when he asked them to either wait for the check in the mail or let him pay them by phone the next day, he could not handle this now he was at his mother's wake, they had the nerve to tell him his Capital One Mastercard payment had arrived, but it was one day over the deadline too, and that he would be reported to the credit bureaus etc. etc. unless he made immediate telephone payment by phone today etc. etc. He walked out of the wake for a moment to scream at these people in the hallway...They are explotative and non-human.Kelly
currency conversion fees
Capital One claims to not apply any fees to currency conversion when using their credit card for international charges. My experience with Capital One has been that they do not convert the currency using the daily bank rates and that Capital One uses conversions that are at higher rates than the daily bank rate and that is how they can claim they do not...
Read full complaint and 12 commentsillegal treatment of mititary forces
My Son Vincent Anthony Martone has a credit card with Capital One.
> Vincent joined the Marines to serve his country on January 20th, and
> since that time has been at the US Marine Corp. Training Center at
> Paris Island South Carolina. During the time that a recruit is in
> training with the Marines, he does not have access to his mail,
> checking accounts...nor does he have the ability to pay his bills.
> Before He left for Paris Island he mailed out a Government form that
> informed your company that it is illegal to charge late fees and
> interest to recruits while they are in boot camp and that his account
> should be frozen until he had completed his training. Since then Capital One
> added over $250 in Interest and late charges to my sons account,
> and sent him to collection. We tried to communicate and explain to
> the customer services representative ( now that is real joke,
> because these people do not have the slightest idea of what customer
> service is all about), to no avail. I was just on the phone with the
> so called customer service department, and after being bounced around
> like a ping pong ball for 30 minutes I asked to speak to a supervisor.
> I offered on a number of occasions to pay my son's balance as it stood
> at the end of January before all the late fees and interest charges were tacked on, and he informed me that he could not approve that.
> He indicated I would have to pay the full amount, and had the nerve to
> lecture me that my son had a responsibility to pay his bills on time.
> I informed him once again that my son could not pay his bill that he
> was in a Marine Corps Boot Camp and had no access to the outside world
> until he graduated, and that what Capital One was doing was illegal.
> I asked him if he was ashamed of taking advantage of a 19 year old,
> who had decided to serve his country. And his answer to me was, and I quote:
>
> " I really don't care, you are talking to Capital One's service area
> in Canada, he's not serving my country"
This company should be put out of business.
The complaint has been investigated and resolved to the customer’s satisfaction.
WOW! I CAN'T BELIEVE THIS!
that's so terrible. i'm proud of your son. he deserves a pat on the back and a big hug, not late fees and ignorant canadians.
tell him thank you :)
payment protection
NEVER get the Capital One Payment Protection Plan. Although they take money out of your credit card each month to pay for this, it has so many loopholes that you will get royally screwed if you ever have to use it. First, if you have it and it and you become ill, it won't pay your balance like it says cause it will become a "preexisiting illness". Then, no one knows what is going on even though you become permanetly disabled (of course not of choice), and you really need it you have to start the "notice of claim, 6, yes, I said six weeks after becoming permanetely disabled. and even though it doesn't mention this 6 weeks in the disclosure notice and of the hell you are going through because you are SICK. You must have the correct date of disability or 8 years later they of someother hellhound credit bureau will sick (sic) a lawyer on you for full payment, take you to court and, or take all the money out of your checking account that was meant for medicine, rent, electric., etc. So never get this farce of a program because no one ever is benefited by it unless you fall into a perfect course of dates and then you are archived untill it goes throught 3 other "sister companies" (or Mother companies) 8 years later and you are screwed worse than ever! Thanks Capital One, I will be recommending your card to lots of other people!
They suck!
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently added a personal bank account to my Capital One account in order to make an online payment. Somehow, the Capital One online banking system associated my personal banking account with my husband's business Capital One credit card, and allowed my personal bank account to show up as the primary payment option for the business online payment. The bookkeeper, never suspecting a change in the primary payment account, automatically selected the primary account for payment, causing a large, business size payment from my personal checking account, sending it into overdraft. The customer service rep would not even admit that there is a serious flaw in their website to associate a personal checking account with a business credit card (the business credit card does not even show up on my personal log in), and then said it would take 3-5 business days to refund the money to my account. Odd, how an online payment can be posted within an hour (and removed from my bank account), but a refund to my overdrafted account takes the 3-5 days. The representative, Victor, NEQ246, refused to let me speak to a supervisor, and had no remorse for the impact of Capital One's error. Absolutely pitiful customer service!
I was laid off my job in Jan of 09, and have been unable to find employment (like thousands of others) but managed to continue to pay my bill. I called Capital Ones Payment Protection Plan to get it to start making my payments. They told me I had to apply for their protection within one year of losing my job and that there was nothing anyone could do about it. So I am just out of luck. So I called Capital One (4 times) and was told how sorry they were that this happened & they could see I was a great customer and was never late on my payments, but they could not do anything either. The did refund approx $75.00 dollars to my account. Now they can add fees and ruin my credit and hound me into the ground for money I don't have and should have never had to worry about. I'm being punished for trying to be responsible and pay my debts instead of relying on others to cover my bills, even though I have been paying this premium for years. It's a very sad day for this country when companies are allowed to thrive off the backs of unemployed & sick people.
I have charges for "Payment Protection" on my last two statements from Capital One. I did not sign up for or otherwise request this service. I emailed customer service and received a return email stating that I needed to call the Payment Protection office at [protected]. When I call that number, I am disconnected before even speaking to a person. If I call the main number and ask to be transferred, the same thing happens. I've resigned myself to just paying off the card after next payday and cancelling it, but after reading other posts on this as well as other forums, I'm wondering what else they would try. Very disappointed in Capital One, especially after reading how the treated customers who DID sign up for the Payment Protection and needed to use it.
I just learned that after declining this "payment protection plan" (several times), I was enrolled anyway and Captial One has been taking the fees out for several months. Any actions against them for this practice yet?
I just got unemployed so I'm about to call them and see first hand how usefull this will be. Jim I will call you if any issue arise but I life in VA.
They did the same to my husband who had the payment protection also. He went a head and told them to shove the plan and made them refund all money paid to the plan.
Captital one payment protection is a total joke! Huge rip off! The people who work for them don't know anything and when you need to use it, they don't back you up! Biggest [censor] ever!
I was refused in 2005 when I filed a claim due to involuntary loss of employment. I applied for coverage and was refused. Due to a Class Action suit filed in January of 2010, Capital One has been honoring Payment Protection. I was credited $1213 on May 17, 2010 due to a "re-review." It was not prompted by me. The total amount refunded included the payments and other charges I would have incurred during coverage. Someone put a big foot in Cap One's behind -- probably a very intimidating guy or gal in a black robe.
I'd like to talk with anyone who has been ripped off by the Capital One Payment Protection Plan. Jim Dunlap, Attorney, [protected].
[protected]
collection calls
Capital One is so out of control they are truly becoming comic! First they called at 9:53pm (a major no-no), then they call like every 30 minutes and fail to leave voice mail messages. I email them after every call they make and they fail to respond to any of my attempts to contact them. I have filed a complaint with the FTC against them (I somehow doubt that I am alone here).
Interested to know if there is anything that I/we can do to harass them like they harass us!
Everything these people are saying is true! Capitol One is relentless! They keep calling and harrassing me! Ihey racked up just sent them $160 three weeks ago and now another $130 and they keep calling me. I have sent them $80 a month and they keep insisting that I am late! They keep racking late charges and that is how I got behind in the first place. I did not receive a statement one month and I paid my $80 they came back saying that was not enough even though I paid that amount routinely and did not even acquire new charges! They racked up late charges and now they keep calling me. The harrassment is unbelievable! I have told them not to keep calling and that any thing they had to say needed to be in writing! I do not answer their calls and refuse to do business with them anymore! The worst company I have ever dealt with!
my God, Capital One calls my house every hour and a half, starting about 8:00 am and ending about 9:00 pm, even all day on Sundays. I am in a situation that I am sending them money every month to catch up on a past due credit card (I was behind 3 months due to an unseen financial problem emergency) I can't pay them any more than I am right now until the spring and I am caught up on my heating bill ($600.00 this month!) They keep leaving me the same pre-recorded message several times a day from Karen asking me to call regarding an important business matter. How do I get the phone calls to stop! It is 6-10x a day, every day! I am paying as much as I can!
By the way, I failed to add to my last post. Capital One is calling me 8-10 times a day.
Oh yes. I spoke with a rep last week. I told them I was doing my best to catch up on my payments. I am sending them over $100 a month, but due to the fact that I got behind in the first place (due to financial problems), they are charging me a $35 fee for being behind in payments and then interest of $29, I am barely making a dent. This very nasty rep told me that didn't matter that I was still 3 payments (totaling $330) and that if I didn't pay it today they would send it to collection. A few months ago I spoke with a very very nice rep that told me if I continued to send in $92 a month I would be caught up in about 6 months and that would be fine. She also told me the late charges would be waived hence it would catch me up. When I tried to explain this to the rep last week, she basically called me a liar saying she had no record of it. I told her to go ahead and send it to collections because there is nothing more I can do then what I am doing now. She said "Well, whatever." Instead of her threatening me, why didn't she ask me if there was something she could do to work with me? I was a customer service rep for many years. If I had treated a customer like this, I would have been fired. Our company treated customers with respect and caring. Apparently these reps are NOT on the same page. I am done worrying about this.
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I don't understand the complaint, really. When you initially signed up for the credit card, you receive the terms and conditions, and in there it states they can change the APR at their leisure for any reason at all.
You could have declined...
Then later, just like Chase, Citi, Bank of America etc, they raised the APR's across the board. They notify all customers by mail of the change, with the option that they can "lock" the original APR if you just "close" the account to any new charges and continue paying your balance off as usual.
But you either didn't keep up with address changes or you discarded the notice thinking it was junk mail (you may have even given it a cursory glance and thought it wasn't something important.. that happens alot these days. Its why companies get away with so much, everyone is so nonchalant about their personal finances)
You can always try opening a new card and transferring your capital one balance to it. Or taking out a loan with a lower rate to pay off the credit card. You do have options (well unless your credit is bad).