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1.2 595 Reviews

Camping World Complaints Summary

23 Resolved
559 Unresolved
Our verdict: If considering services from Camping World with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Camping World reviews & complaints 595

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3:12 pm EDT

Camping World employment

I worked at this store for three and a half years. We get a new general manager who was before a sales manager. What a joke he is. No leadership training whatsoever . He rubbed shoulders with upper management to get the job. I had asked to apply for the job and nothing. I then asked for the open sales management position and was told I didn't hear good enough for that and they knew I had a hearing problem which I was getting corrected. So I walked in on a Saturday morning the middle of april only to be fired by there punk GM (who is now a regional manager) and asked him why. Only to be told an accumulation of things. I worked hard and above what I was suppose to do and made Mr. Lamonis ALOT of money. I was not the only one fired that morning which was another sales person who had started with me. Since then I had applied at different RV business only to be blacklisted and I have proof. Now he has hired his crook friends to work there. Just wish I had finished up my case with the EEOC. But you can say all you want, they don't care and neither does the owner.

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8:10 pm EDT
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Camping World service/ management

I bought a brand new Wildwood x-lite about a year and a half ago. The camper was in the service department the first 8 months more than it was in my possession. To this day, the camper is still not grounded and will shock you if you touch the metal door depending on if you are standing on the ground or not. The plumbing leaked in the bath sink on our first trip the day we picked it up. Electrical components not working, etc. We took it in to have all things repaired and when they called weeks later to say that it had been fixed, none of it had. We had to return it again. Then we picked it up to go on a longer trip and the plumbing was still leaking and all the original items had still not been addressed after they called and said it was ready while they had it for at least a month. I called to let them know and they said they had mixed it up with another camper and No one had touched mine and to bring it back when we returned the following week. One jack would fail, then the other. Take it in the fix that jack, then the other would fail. Electrical problem here, electrical problem there... Then they lost our keys and had to change the hardware on the doors to the cheapest plastic crap they could find. The biggest issue is that the slide leaked. Now we have had water damage multiple times from two different problems. Brought it to them. Weeks or months later..."your camper is ready..." and the slide still leaks when we pick it up. Then they informed us that we are not the only ones. Wildwood (Forest River) used some defective parts on the slide that came off a particular production line. These are Camping World's words. Still being under warranty, I had had enough and demanded that this unit was a lemon and to get Forest River involved if need be. They needed to get me a camper that did not have water damage and defective parts. They refused and offered to give me a very small amount of money for me to pay the loan on the camper for the time it had been in the shop with them. They never repaired the water damage. They claimed they repaired the slide but just a few months in storage and the camper is now destroyed! It is useless! Totaled! I had several questions about why the seal did not look right at the bottom when I picked it up and the service tech claimed that they had to work on the seal a lot to get it to close properly after the repair and assured me that it did not leak and that was the goal. Looking back, I was very foolish to believe anything they said but these guys work on these every day and this is the first one I have ever bought and know nothing about them. Now, they are claiming that it is out of warranty and they will not do anything. One of the employees suggested that I committ insurance fraud to make a false claim and they would come as close to that figure from the insurance company as possible. My wife specifically asked if we needed a slide cover after the repair and they said no, that it had been fixed. They only said no because they knew I would ask for them to supply it due to the history of the bad camper and bad service. Now, the tech is saying that if we had a slide cover, it would have prevented this. I am just heart broken that my 20k+ investment is ruined and I still owe thousands more than I could get if it wasn't. Should I continue to pay monthly for something that Camping World ruined for the next every month for 4 more years? This is not right at all.

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11:27 am EDT

Camping World poor customer service in service dept

I had the skylight on my travel trailer replaced at the end of Sept 2016, just before the camper went into storage for the winter. When I took it out to get it ready for the camping in April 2017, I saw the skylight was leaking when I was washing the roof. I tried calling their service dept. on Friday, 4/28/17. The first 2 calls were not answered by service and eventually transferred to a main office somewhere. Both times the person answering took my info and sent it to the service dept. Later Friday I called again and could tell it was being transferred again, so knowing the outcome I didn't bother to stay on the line. Even tried the parts dept. but know answer there either. Tried again around 4:30 and finally got someone in service, but since he didn't write the service order, he couldn't help me and would have the person who wrote contact (who was there at the time) contact me. Saturday came and went and now it is Monday morning and no returned calls. Tried service again and low and behold, no one answered and I was again transferred to some main office who took my info again. This is probably the worst customer service I have ever had with any company. They don't care enough to answer phone or return calls.

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11:12 am EDT
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Camping World direct tv problem on 04/03 2017 I was instructed by att/direct tv to go to camping world at cocoa beach florida.

re Direct Tv at Camping World, the Direct tv receiver that I [protected]@yahoo.com purchased /leased, would not work with my system, Camping World at Cocoa Beach Florida, would not refund my funds, Larry Schmitt service manager, and Joe ? store manager, referred me back to Direct Tv, then Direct Tv, wanted their receiver sent back to Direct..which I did, so the Issue is Direct tv would not refund $139.99 plus tax. they said I would hve to seek my refund from Camping World of Cocoa Beach Florida #0255, again Camping World said no, this is very bad policy, now I'm out $139.99 plus tax, Im a life time member at Camping World, which means nothing as far as customer service, So beware of Cocoa Beach CW, they are not to be Trusted, my refund should come from CW of Cocoa Beach Fl. sad very sad. Work Order #4220318.

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9:49 am EDT

Camping World salesmen

Ran our credit without permission at a local RV show. We were told 5 times they would not run our credit and they ran it anyways knowing we already had our own financing. There was no discussion about us shopping for a better interest rate with their lenders. We made it clear we did not want to shop around for lenders we just wanted to know the best price for the RV. The salesmen are inappropriate with females and stared even with my spouse present. They are pushy and they lie to you.

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Mark Norrell
, US
Apr 30, 2017 8:47 am EDT

Camping World never disposes of the credit information that you give them. They tricked me into a Good Sam's credit card with information I had given them previously two years ago when we purchased our RV from them! They are crooks. Even tho my unit was still under warranty they wanted to charge me to look at my A/C unit. I was told that if nothing was found wrong then I would have to pay 60.00 .That's BS it under warranty. They are CROOKS! and will boot you from their FB pages when you say something bad about them!

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4:40 pm EDT

Camping World angela in the n charleston store

We purchased a 2017 Keystone on February 17, 2017. We traded in a Harley. I've had to contact Patrick several times regarding us not receiving a tag for the camper. Today I got notified from our lender they haven't received title information. I contacted Patrick again. He told me he would get with Angela again and would call me back this afternoon. I sent him a text about 4:30 telling him I'd be contacting you if I didn't hear from him. So, it's obvious I haven't heard a word. The temp tag expired 4/1/17. March 28th they gave us another temp tag expiring 4/30/17 because of Angela not doing her job. I've had enough of the run around and need answers and a tag for our camper. Next step is contacting my attorney. You can contact me at8434525168 or my husband [protected].

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Update by Hoffmanl
Apr 21, 2017 4:42 pm EDT

I've already typed the complaint.

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8:19 am EDT

Camping World warranty work

Hello again I am writing about my Avalanche 5th wheel again I submitted a complaint about the length of time they had my camper and the next day they called and said it was ready well, the sliding door between the bathroom and bedroom does not slide, the recliners that were replaced won't open on their own you have to pull the bottom out by hand and slam them down and one was some torn spots on it the kitchen drawers that won't stay closed still opens as we go down the road and now my ceiling fan will not work I have not even had my camper a year yet and I am getting very aggravated with the service dept at the camping world in Bossier City . Now either I can get all of my things fixed on this RV or do I have to go to a higher authority. For some reason this RV is one they don't want to bother with and I just can't figure out why also when we picked it up our battery's were so dead they had to boost them off . So can someone please help me.

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4:40 pm EDT

Camping World warranty work

We purchased a 2016 Avalanche 5th wheel in July of 2016 from Camping a world in Bossier City Louisiana we have had a few problems but we took a trip to South Lake and had some big issues come up. Called the service dept took camper in first part of March this year I called last Friday and they said they were waiting on the recliner to come in, so I called today 1 week later and was told that some had come in but that they were not checked in I said great can we come and pick up camper tomorrow we are going camping next weekend Easter which I told them when we dropped it off then I was told that yes I could pick it up but bring it back to do all of the warranty work I about cropped my pants why has my camper sat for a month with nothing done to it he said we wait till all parts come in chairs have nothing to do with fixing electrical items thermostats and doors that broke in transit I came undone. I have tried to email the corporate office but I keep getting page not found. My question is why wait to start working on things that can be fixed while parts are coming in . We payed over 50, 000.00 for this camper and I believe the company should have a better way of servicing these Campers all I have to say is they better not say I owe any kind of money everything has been approved for warranty work and I will make a phone call if I recieve a bill for any work that is done

Vickie Martin
[protected]
Princeton, Louisiana

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3:15 pm EDT

Camping World warranty work and sales agreement

I purchased a camper from camping world in September of 2016. In the sales contract there were multiple we owe issues that were to be fixed. After 6 months and many unreturned calls these parts are still not being fixed. I have brought in the camper for multiple warranty related issues and have consistently been disappointed by the the service departments attempts to remedy the issues. As they have not fixed the problems, these problems include screwing shut a drawer that didn't open properly so that it was inaccessible and accidentally tearing a valence out of the wall when attempting to fix a shade. Meanwhile despite the camper is my full time home and costs me hotel expenses when the camper is out of service and the service department has repeatedly bungled the remedy attempts all of my requests for remediation and fiscal remuneration have been ignored. Horrible business and when I reach out to corporate an email is sent to the same guy I am complaining about and nothing further than that is done.

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11:01 am EDT

Camping World good sam credit card

I went to Camping World to purchase some items at the camping World located in Midway Florida right outside of Tallahassee Florida. W hen I went to check out the guy at the counter ask me if I wanted to save 10.00 on purchase? He stated that it was free and they were running this promotion for a limited time. I needed to sign up at for Good Sam's. He stated why not it's free! He never mentioned it was a credit card NEVER! I didn't find out until I was handed a envelope and he said don't lose this cause it has your account number on it. I then ask if it was credit card and he stated that it was. I told him he never mentioned a credit card, he said Oh I'm sorry . Too late I reporting them to the BBB

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3:55 pm EDT

Camping World thor freedom elite

We bought a 2017 Freedom Elite a FEW months ago. We had one that we purchased last year but discovered they had this one that was larger with much more space so, we traded. At the time of inspection with the CWR...He noticed that the privacy door in the master bedroom was broker and said we could go ahead and take it home that he would order a new one that day and get it fixed. We brought the RV home parked in in our yard until the weather was better so we could go camping. Never heard anymore about the door. WE called and was told it had not been ordered and that they would order it then.We were doing an inspection one evening and noticed that wires were hanging from underneath so, we contacted Camping World of Asheville and scheduled it in for warranty repair. I drove it there and the Service Manager, Rob Parks went over the camper with me. During his inspection he noticed several other items that were missed during the initial intake inspection of the RV and noted them to be repaired. I left the RV with them in hopes it would be done ASAP. WE did not hear back for several weeks so, we called and was told they were waiting on parts. This has been going on for OVER a month! Number one we feel we have been lied to numerous times and we WILL be contacting the BBB in our state and North Carolina. This is uncalled for! We WANT OUR CAMPER BACK fixed and in working order. Our opinion of CW is that they con the customer into buying then do not follow through on service and repair and push all of the blame onto Thor. If Thor is a bad company, then stop doing business with them. We are ready to call our bank and have the RV loan voided since WE have not even spent one night in it!
Lloyd Dixon [protected]

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10:10 am EDT

Camping World warranty repairs bossier city, la

I purchased 2016 spartan toy hauler brand new from Bossier City location. First weekend out last year had multiple problems with it returned it to dealer with an entire list of items - in dealership for over a month - asked if we could get our rv back for a weekend event as they still were not finished with the warranty repairs. Returned it the following Tuesday to be kept by dealer almost another month to finally complete repairs. Some repairs on the lighting were still not fixed correctly ended up fixing them ourselves. Scheduled appointment for warranty work - dropped off on scheduled morning not even looked at for 3 days. Service adviser said it would be manufacturer warranty still under 1 year old - slide out gear of some sort. Not even submitted to Spartan until 16-17 days after scheduled appointment - now apparently Spartan wants more pictures before they will approve work. I also purchased a full 8 year extended warranty at the time of purchase, but apparently no parts can be ordered until it has been approved. Your service department knows it is covered by one of the two warranties I have in place. Needless to say we requested when we scheduled the appointment a return date of 21 or 22 days later. You would think over 3 weeks for one motor would be plenty of time to get it fixed. Apparently a month or more is there average repair time. At this rate they should have made 3 of the monthly payments for the 3 months I have not had use of my rv.

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7:21 pm EST
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Camping World 2016 new big horn 5th wheel

The love seat had a hole in it from something protruding from inside. Stripe on left side had mark the size of a quarter, there is a screw in slide which marked the vinyl when the slide was opened after we got back from dealership. Kitchen faucet runs slow. Staples sticking out of speaker. We told them them about the stripe and they said they would replace it before we bought the coach. We noticed the hole in the loveseat before we left the dealership. We also told them about the faucet and the same ### we told about everything else with the long gray beard at Panama City said to just use the sprayer to do dishes. We asked them to take pictures of the items and he said they didn't need to that we could just send pictures. We are living in the camper 4 hours away and now they are telling us we have to bring it back so they can look at it. Are you really that ignorant? 8 hours to show you something you saw and were aware of before we ever hooked on. We bought the coach Feb 9 and we were told we could take delivery on Feb 14. The coach wasn't ready on the 14th so we left and stayed in a hotel. We came back the next day and they said it was ready. It was not ready. We left the dealership on Feb 16 at 1:30, and when we went to hook up the slides wouldn't go in. We weren't surprised with the ### service we had seen. The fan light didn't work. The light above the couch didn't work. So much for your dealer prep, there were no bulbs in them. The toilet seats were all crooked, the master bathroom door would have never hooked in this lifetime as the strike plate was at least a quarter inch off. The water wouldn't run down the bathroom sink. We told the gray beard ### and he came back in the coach and said the crew didn't feel comfortable with us in the coach while they worked on these issues. Well we didn't feel comfortable with them in the coach with all our personal items in it either, but we left for an hour and a half. When we got back to the coach, only one toilet seat was straight and the bathroom door issue was corrected. There was nothing done with the sink. Both scare lights didn't work because both bulbs were burned out. I had to climb the ladder and run to Napa to buy two new bulbs on a brand new unit.They are nothing but liars. I didn't trust you after all this, and I called the DMV to check on the title and license status on March 8 and they also said you never sent that in. I pitched the coach Feb 8, which is 1 day less than a month. Why am I not shocked. You are a horrible, rotten, crooked no GOOD COMPany. My husband is a disabled vet and this is how you treat your customers. I can guarantee I will spread the word about camping world. I will do my best to make certain people know what kind of business you run. It will catch up to you. I have talked to at least 8 different people in this Campground alone who purchased a unit from you and have all had issues and have said they will never deal with Camping world again. Great advertising. This has been very upsetting for myself and my husband and with his health problems, he doesn't need this. We purchased a new coach and we expect these issues to be resolved. You sold the junk, so send someone here to deal with the issues you were aware of. I can guarantee that if my husband has a heart attack or a stroke over this, I will OWN your company. Shame on you! I also used to buy camping world trinkets. I wouldn't spend a penny for anything from camping world. I will continue to spread the word and after going out and looking at all the negative comments, I am not alone. Your dirty crooked business dealings will catch up to you, and I will do everything I can to help .

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10:08 am EST
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Camping World bait & switch/ and no one wants to own it

On Saturday January 21st, my wife and I attended the Camping & RV Show at the Galleria in Marietta Georgia.We browsed over 100 different campers and companies.

We ended up coming to the same conclusion we did about a year ago, the Jayco bunkhouse was best for our family. We begin the purchase discussions with Gary, the sales rep with Camping World. We told him we wanted a different trim color, we negotiated the sales price, approved a lender through Camping World's partnership and told him we wanted to think about it overnight to make sure we were making the best decision. On Sunday January 22nd the sales manager from the show called me and asked me what it would take to make a deal today.

We discussed it and agreed upon it. I drove the hour long drive back to the show and began to sign papers. Upon signing, I saw the VIN number was the same one as the demo at the show. I asked about it and they said they made a mistake and he went to correct it.

When he came back he said they did not have the trim we wanted so this is was the next best thing. My wife was not happy as this seemed to be a bait and switch tactic. We discussed it with the sales rep and he apologized but that he couldn't do anything to get the camper we were promised with the features we were promised. We eventually ended up agreeing to the demo camper that had all the features except the trim we wanted.

He promised the stains in the floor would be taken care of, the trim on the front storage compartment would be fixed, and we could pick it up from Woodstock. On Monday January 23rd I received the call from the delivery team and they told me I would have to drive 2 hours to Oakwood Georgia to pick up my unit. I was furious but had no other choice. They told me they would have it cleaned and ready to go but that I needed to plan on an hour and a half so that they could go over the unit with me.

When I arrived, the delivery specialist was not available so they put me with a tech named Tom. Tom was the best thing of this whole experience. He was nice friendly and very knowledgeable. He did everything he could do to make the process smooth and I learned as much as I could from him.

The unit was not washed, the stains and trim had not been taken care of, the remote did not work fully because of a burned out fuse, the TV remote did not work, the outdoor kitchen door did not shut right and the lock was broken. While I waited for him to attach the anit-sway hitch to my truck we bought over $150 of accessories. When the truck was brought around by another driver, the sway bar hitch broke and dented the front tow frame of the camper. We had to have pieces of the hitch replaced.

We were at Camping World for 7 hours and we still do not have a camper in a condition that we were promised. Now we have to go back when the parts get in, all the way back to Oakwood and have the carpet cleaned or replaced and the outdoor kitchen replaced which will be several weeks to months from what I am told. Since the first week, I have taken my trailer to a different camping world only 40 minutes away. That was on February 11th.

At that point I was told that it was going to be several weeks or up to a month before they would even look at the trailer. We have now had to cancel 2 camping trips (one with several other people and one with our family). I got an update from the service manager last week and he said he was still waiting on warranty items to come in so they still don't have plans to start working on the trailer. So I was sold a unit with a certain trim then told it wasn't available and then settled for a different unit based on an understanding that it would be in perfect condition.

The promise that the unit would be perfect at delivery yet nothing was done to make it close to perfect. Then had to drive 2 hours (almost into another state) away from my home instead of picking it up from the dealership closer to my house like I was told. I have purchased a camper that is not at new quality, not the unit we wanted and hasn't even been in my driveway yet. I have sent emails to people at dealership and at corporate with no resolution.

The sales Manager at Oakwood dealership told me I "Got an awesome deal and maybe it was too good because they couldn't follow through with it"?Really?

The only person I have heard from Corp was a customer satisfaction call to do a survey. Once I told them, they got a supervisor named Jason Shipley who has seemed to try to help by requesting the Regional VP Joe Cline to call me. The VP still has not called me in 2 weeks.

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3:52 pm EST
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Camping World finance department

I bought my first MH from them in February 2017. I was pretty excited and really looking forward to everything about RVing. Unfortunately, it went downhill from there. They revealed after the sale price was agreed upon that I couldn't get it unless I financed. That was the first red flag. In hindsight I should have walked away.

I asked repeatedly and was told that there was no prepayment penalty. Surprise! They lied. So at the last minute I either took a higher interest contract with a different lender or took the lower rate and pay the penalty. We traveled from out of state to GA and after being there for 7 hours and a lot of high pressure I also bought the extended warranties. Then read the overwhelmingly negative reviews of GS warranties which mostly centered around claim denials and decided to cancel and go with a competitor who had mostly positive reviews.

I made repeated requests to cancel the warranties and never received confirmation of cancellation but they harassed me with every reply trying to convince me to keep the policies. I had no choice but to dispute the charge with credit card company. Thank goodness I had used a credit card because if I had not, I would still be fighting with them to cancel the policies. Which we were told repeatedly are cancellable at any time. This may be true but good luck actually cancelling. They also tried to claim after the fact that the tire warranty was now non cancellable.

We bought a lot of stuff from the store. Got to campground and discovered they had not given us several items. Had to run back to the store which was over an hour round trip to discover that some of the items were now out of stock. On top of all of this they had not put a temporary tag on the MH! They wanted us to run out to them again but we asked that they bring it out to the campground.

They really should be ashamed of themselves but the customer doesn't matter to them. Making and apparently holding on to the sale is whats important to them. They have certainly left us with the impression that they make $money$ on the financing and sale of warranties on top of the RV. I bought a better warranty for less with Wholesale Warranties.

We do love RVing but the buying experience could have and should have been more positive. I am grateful though that I won't have to deal with them again.

Buyer Beware!

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11:23 am EST
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Camping World sales and service

Worse buying experience ever.
Arrived at 12:00pm, decision was made to purchase a camper and numbers agreed upon by 1:00pm. Did not leave the store until after 7:00pm.
Apparently there was only one finance person working. After we agreed to 'the deal' which I initialed stating that my payment was not to exceed a certain amount and I needed a hitch thrown in the deal because my truck didn't have one (we drove over an 1.5hrs to get to your store) we were told no problem, just needed to wait for the finance person to go over the paperwork.
Finally at around 4:30-5:00 I was called in to go over the loan details to find out that the payment exceeded what was agreed to. Miraculously the interest rate was dropped by a point and a few hundred dollars was shaved off to get to the number. This took another 30 minutes.

This is my first travel trailer, I didn't know that I needed insurance until around 5:45. Ok, but why wasn't this a part of the sales discussion knowing that I had a budget. Was told I couldn't leave with the trailer without it so we did this over the phone. (this was not pleasant since they charged an additional $6 on the first payment because I didn't have my checkbook with me - Good Sam Insurance)

By the time I got the insurance, the store and service shop had closed and nearly everyone had left. So it's a little after 6:00 and I asked if they put the hitch on my truck. Nope! They bagged it up with the $500 worth of accessories my wife had bought and it was in back seat of my truck! The salesman indicated that did not want me to leave with the camper because the hitch ball needed to put on with an air wrench. Of course I was extremely unhappy at this point since it is now dark and I have 1.5 hour drive home and have never pulled a travel trailer before. A gentlemen showed up who turns out to be the GM. He offered to open the garage and help us mount the ball onto the hitch.
All was going well, he found a breaker bar and appropriate socket and torqued up the ball hitch. Now everyone has left including our sales guy and we are now completely alone, I take the hitch and get onto my truck, backing up to the trailer was a nightmare because my wife is not good at giving these instructions on how to align. Finally get there, start dropping the trailer onto the ball and realized the tongue was not dropping onto the ball. At this point the GM was pulling out of the parking lot and pulls up giving help with his headlights. He inspects what’s going on and sure enough, they gave us the wrong sized ball. He was nice enough to go back and unlock the store and get the correct ball and then reopened the garage to install.
To top it off, we bought a $200 grill and an adapter hose ($45) to use the quick connect on the outside of the camper (picked out by the sales associate). This adapter will not work with this grill. In fact it’s a Coleman and it turns out there is not a commercial adapter made but instead you must modify the grill in order to use the quick connect. Your sales associates should know this rather than just help you throw this stuff into a shopping cart.
A day that started out be exciting for my wife and I ended up being one of the miserable days we’ve spent together.

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12:38 pm EST
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Camping World repair

We brought our 5th wheel in to have a door repaired in October 2016. As of this date 3/4/17 we still do not have our vehicle
They did not order the parts till December, which we were never informed about. Then Alex Arias our Service provider gave us 1 excuse after another. He also never called us, we always had to iniate the call. When Alex said he would call us he never did. The latest hold up was the decals. It took over 2 months do get those corrected. Yesterday we called again and we were told the 5th wheel was ready
We get there and was told no it's not and Alex tried to call us, which is a lie since we have no calls from him today. We also saw 4 things wrong with our Vehicle which weren't broken prior to being brought in
I am beyond disgusted with your company's service and with our service advisor who out and out lied to us.

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11:55 am EST

Camping World service department

03/01/2017 Customer work order #25521. Had a blowout's tire, took to camping world, couldn't go anywhere else because the 2nd tire was leaking from a nail. So held captive. Pricing for labor was $130/hour (other places I called do it for $15 per tire), they used 2 hours to do 4 tire replacements. ($260.00 to mount 4 tires =$65.00 per tire). We were told by the service writer that this included dismount, mount, and balance of all 4 tires. When we inspected the trailer with the service manager, we asked if the tires were balanced, and he said no, even though we paid $65/ tire to have this done (ridiculous!). Camping world added $100 for 'shop charges' and $17 for high temperature grease. Way over priced.
We were told it was ready to pick up with the bearings replaced and packed, the brake and battery inspected, asked for the % of brake left. They were supposed to mount the spare and save another tire from it for another spare. They were to put on the fender flare that we provided. The bill for all that was $1500.00 plus! The paper work was not completed despite being told it was ready before we went over to get it.
We paid and then saw the trailer. The spare was not mounted, , a valve cap was not on one tire. The fender flare was very loose, would have come off. For $130 labor/hour, I guess they should have had time to fix it properly. So because of these things, we wonder if the other work was even done and if done competently. The paper work did not say the brake percent, had to ask the service person who went to talk to the mechanic, who could say whatever he wanted to.. was it really right? So they found the spare, but could not find the trailer key. We left to have the work completed (correctly). We were called back about an hour later, went back (our gas money) to get it. Talked to the service person and the shop foreman. They nodded in acceptance of our complaints, but we have zero confidence that anything will be done.
Poor customer service, shoddy work, not completed. Long wait times to talk to someone, even phone calls always go to voice mail, and hours before a call back.
I don't want resolution, because we will never go back there. We have 5 grown children in the area, and 6 of our own elder siblings, all who might sometime buy a camper or need service. None of them will come to camping world (alias Freedom Roads -but that is not on display anywhere). We are going to trade in for a motor home some time in the next 2-3 years, but will NOT go to camping world for that.
All I want is for you to know so you can fix customer service and competency in the service dept.

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11:50 am EST

Camping World waiting on call for parts, repairs and spray on outside and inside

We bought a 2016 Jayco Greyhawk on 8/25/2016 from Camping World of Woodstock. They showed us a model of this unit but said they had one in Gainesville, Ga with the interior color we wanted .We drew up the paperwork and went back 3 days later to pick up the unit . Upon inspecting the unit, we had already purchased, the camera on the driver side needed to be replaced, bottom bed liner was ripped, and there was a tear in the arm of couch. We were told all these would be replaced and repaired We also paid for the paint and interior spray protection in which they said would be scheduled when we brought it back. We have tried calling and leaving emails to no avail. It has been 6 months and we would like to get at least the spray before spring and also the above fixed. Please let me know what other steps I can take to get something accomplished. Thanks, Cathy Carlisle

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9:46 pm EST

Camping World warranty work service & product complaint

We took our Heartland Roadwarrior 427 into Camping World in Lubbock, TX for some warranty work - there were a lot of small issues so we thought we would go through warranty to have them fixed. Camping World had our trailer for 3 weeks! We are living in the trailer because we are traveling with my husband and his job - they knew we were living in the trailer and still took these minor repairs to get done 3 weeks! I know they had to go through the Heartland warranty and that takes time but very frustrating! Camping World fixed our leaks on our trailer (so far). They called and told us the auto leveling system isn't covered in our warranty and it was going to cost $70 in labor (30 min to calibrate it) so we agreed to that. When we picked up the trailer, our battery was completely dead! We couldn't even raise our jacks- they had to come charge our battery to get the jacks up. Then they told us our trailer would charge while we drove & we had bought some simple green & ice to put down our tanks to clean them while we drove- our battery was SO dead we couldn't even put our slides out to get to our tanks! We even stopped a couple of times in our 5 hour drive and nothing! Our battery hadn't charged one bit! When we got back to our campground, the auto leveling system wasn't working at all! My husband had to manually level it. We called Camping World and they basically told us we could bring it back in! Are you kidding me? They just had it for 3 weeks! And didn't even fix the part we had to pay money for - and do you think they will refund us our $70... no! They said we can call and a mechanic can walk us through it but then when we called - they say bring it in.. ugh! Very frustrating! They said the service manager would call us and they haven't gotten back to us! Not to mention we had to pay $160 for winterizing the trailer while they had it! My husband (being as awesome as he is) figured out while Camping World had our trailer they had blown our 40 amp fuses! That's why nothing was working! So we had to go buy more fuses, my husband had to go to two different stores to get them - they were about $10 but it's the point of it all... we shouldn't have had all these issues! We also trusted them to install a reverse osmosis system while they had our trailer and we ordered a soft water system. They told us the reverse osmosis & soft water system would cover any amount of hard water & bacteria in the water - which we are learning is NOT true! The soft water system is ok (other than being charged twice for it and having to call them for a refund) but we paid almost $400 extra dollars for a reverse osmosis which we are not able to drink the water! We spent so much money at Camping World with no real success other than our minor water leaks being fixed!

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Bozzyboy
, US
Mar 02, 2017 12:38 pm EST

took my 2016 Jayco Eagle in for warranty work, just small issues like crank handles that fell off the bathroom fan and the attenna as well as a dented speaker cover and a bad water pump. Well 3 months later and it is still not done. I cannot believe the poor service. I even had to cancel our Florida trip now since it is still not done. very disappointed in Indiana.

Camping World Customer Reviews Overview

Camping World is a retailer specializing in recreational vehicle (RV) parts, supplies, and accessories. They offer a variety of products for camping and outdoor living, including RV furniture, appliances, and maintenance items. Additionally, the company provides RV sales, service, and repairs. Customers can also find outdoor gear and camping essentials such as tents, chairs, and grilling equipment. Services extend to RV financing and insurance options, aiming to cater to the diverse needs of the RV community.

Camping World In-depth Review

Website Design and User Experience: The website design of Camping World is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience. The overall user experience is smooth and efficient, allowing for a hassle-free browsing and purchasing process.

Product Range and Availability: Camping World offers an extensive range of products for all your camping and outdoor needs. From tents and sleeping bags to RV accessories and camping furniture, they have a wide selection to choose from. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: The pricing at Camping World is competitive, offering good value for money. While some items may be slightly higher in price compared to other retailers, the quality and durability of the products justify the cost. Additionally, they often have sales and promotions that provide even better deals and discounts.

Customer Service and Support: Camping World prides itself on excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist with any inquiries or issues you may have. Whether it's helping you choose the right product or resolving a problem with your order, their customer service team is prompt and professional.

Shipping and Delivery: The shipping and delivery process at Camping World is efficient and reliable. They offer various shipping options, including standard and expedited delivery, to accommodate different needs. Orders are typically processed and shipped in a timely manner, and tracking information is provided to keep you updated on the status of your delivery.

Return and Exchange Policy: Camping World has a fair and flexible return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. They provide clear instructions on how to initiate a return or exchange, making the process straightforward and hassle-free.

Product Quality and Durability: The product quality at Camping World is generally high, with a focus on durability and performance. They source their products from reputable brands known for their reliability and longevity. Whether it's camping gear or RV accessories, you can trust that the products offered by Camping World will withstand the rigors of outdoor adventures.

Customer Reviews and Ratings: Camping World has a section on their website dedicated to customer reviews and ratings. This allows shoppers to read feedback from other customers who have purchased and used the products. The reviews are helpful in making informed decisions and provide valuable insights into the quality and performance of the items.

Loyalty Programs and Rewards: Camping World offers a loyalty program that rewards customers for their continued support. By joining their loyalty program, you can earn points on your purchases, which can be redeemed for discounts or other exclusive benefits. This program is a great way to save money and enjoy additional perks as a loyal customer.

Overall Satisfaction and Recommendation: Overall, Camping World is a reliable and trustworthy online retailer for all your camping and outdoor needs. With a user-friendly website, a wide range of products, competitive pricing, excellent customer service, and a generous loyalty program, they provide a satisfying shopping experience. I highly recommend Camping World to anyone in search of quality camping gear and RV accessories.

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