Burger King
reviews and complaints

Burger King advertises that it has a "plain" iced coffee, but when you get the drink, it is LOADED with sugar and cream, and they don't ask you about it or give you an option. That is not "plain" coffee, it's coffee with junk in it. it has 45 grams of sugar and too much fat content. This is deceptive advertising and poor customer service.

My friend and I visited the Milford, Ohio Burger King on old hwy 28 and we have some major concerns. First of all, the store if filthy, dirty tables, food and crumbs all over the window sills, some windows you can't even see through, general messy and very dirty appearance and feeling when you sit in the dining room! Two employees were sitting in dining room on break and the young woman was trying to locate authorities regarding her divorce and a young guy was telling her where her resources are; they were very loud and annoying; and needless to say a very unappetizing eating environment! The server in the kitchen was throwing an attitude and was rude with customers; the young guy taking orders was cool...finally, we got the double whoppers, cold with no flavor or seasoning at all! The sat on the tray while the onion rings and french fries were cooking...we tolerated the burgers but the cleanliness and unprofessionalism is unforgiveable...so, we are never going back, not ever! This occurred on Saturday, October 16th, 2010 at 4:30 pm...thanks.

October 12, 2010 @6:30p. M. Me! And my family! Went into the burgerking to eat our supperthe lady ask us if we would like to dine in and we said yes! And we did not notice it right away but the longer we stayed in the burgerking we were freezing it was about 45 to 50 degrees in there and we could not even enjoy our food without shaking it was so cold that our food was cold before we got it ate! We were mad! And we ask them to turn the air conditioning off or make it a little warmer and they would not do it and we go to burgerking a lot to eat if this keeps up I will quit going to burgerking at all my name is mr. Jeffery kierstead and my address is 611 east swayzee street marion, indiana 46952 and if you would like to talk to me my phone # is [protected] thank you for listening to me !

For about 19 years now, I have been going to fast food places. As far back as I can remember, I have eaten fast food. Ive been through the worst of it, and I have been there for the best of it. Through all the changes each company makes, things they add on, things they take away, and never in my life, have I felt more violated by a company than I have with my ex- favorite fast food.

I think I was about 12 when I made my first conscious descision on which fast food place was my favorite. I chose Burger King. I loved the flame broiled burgers. I loved their new fries, I loved how everything was delicious and fresh. At the time, I lived in Illinois, so not every town got to enjoy a BK. Eating there was a rarity for me, and one of my many pleasures.

Skip forward 8 years - I move out to California on my own, to orange county. Orange county is one of the nicest places in the United States, and to my surprise, has some of the WORST Burger King I have ever seen. I get more water in my mouth from biting into a microwaved burger king burger, than I do drinking a cup of water. At first, I just thought it was this one Burger King on Jamboree. My friends had said they had terrible workers, so I just kind of brushed it off, and went along with my day, still boasting that Burger King was my favorite fast food restraunt, and that this one had seen better days.

Skip a little bit more forward: I've landed a new job on the other side of Tustin. Red Hill. The burgers only get more and more wet. Strange. I seemed to love the "char broiled" taste, but now I just have soggy meat. I figured, must just be because I'm ordering off the dollar menu. OK then, I'll fork out 6 dollars for a REAL burger. After a minute the guy hands me an incredibly small bag containing my 6 dollar burger and fries. (the double stacker medium, no cheese) I look inside, and I can't believe it. This burger is the exact same size as a dollar one. Where did all of my extra money go? Was it to the paper thin bacon about 1 inch large streched out onto the patty? Was it this forein yellow sludge caked into the meat? Well it definitely wasnt for these 2.5 inch WIDE patties... I havent felt this ripped off in a while. I sat there in my car looking down at this burger that wasnt even the size of my palm, (and don't get the wrong idea, I'm a skinny kid.) and I was furious. I didnt know whether to ask for a refund, if they could just exchange this burger and fries for 3 of the dollar burgers... or what to do. All I knew was instead of getting more for 6 dollars, I got a dollar burger, and some cold fries.

Burger King... I take back everything I have told people about you in the past. You are terrible. Never again will I waste my money on you until you do the right thing and start making hamburgers right. I do admit, I havent seen any "Char broiled" slogans lately. At least its good your not lying. Just remember you boast to be the King of Burgers... How about actually following through with that?

Okay so my hubby and I went to the BK store on Saturday 10/3/2010. We ordered a deluxe breakfast, an egg and cheese only croissant, funnel cake sticks, and a breakfast ciabatta club combo with meat and cheeses only on the sandwich. The order was repeated correctly at the drive thru and we paid for our order and went home. At home the ciabatta sandwich had everything on it and my hubby is allergic to tomatoes and the scrambled eggs in the deluxe breakfast were more like scrambled rocks. I googled the store and called them and spoke to the manager who said she would replace the entire order the next morning if we came in, but she was not going to be there- her associate Yvonne was. Then on Sunday [protected] we went to the store for our replacement breakfast. Apparently I called the wrong store which was one exit up. The male manager on duty named Mack looked at my receipt and i told him what had happened and how his store messed up my order the day before. He simply stated that I called the wrong store because Suzanne didnt work at his store. He took my receipt and walked away. He said nothing. My hubby stood there looking clueless and eventually moved down the counter because people came in behind us. The manager was preceding to fill orders. We waited a few minutes. Then Mack the manager told the worker in back to make a ciabatta club with no tomato and no egg on it. Now, my hubby cant have tomato sauce either. I corrected him when I heard that and said, " and no sauce." He said, "excuse me?" I said, "if thats ours, no sauce either." He looked very annoyed and actually mumbled under his breath. When the sandwich was done, he put in in a bag and threw it on the counter by us. I said, "wheres the rest of our order?" he said, "you called the other store." I said, " yeah and it was my bad, but our whole breakfast was ruined yesterday and my deluxe breakfast had horrible eggs too. I was told my whole order would be replaced." He said, "no." I said, " well so one store 6 miles a ways would replace the whole thing and you wont?" He then said, "no, have a nice day." I told him we would never come to that store again and I would drive out of my way to go to the other store. We then left very livid at how we were treated. I then called the other store i accidentally called and told the manager on duty Yvonne what happened. She said they should have replaced the order and that if we brought our receipt she would still replace it even though they did not make the mistake. I will never eat at BK again.

Hello, My name is David Garrow, I reside in East Palaka Fla, Here is the store i vist most .
184 South Hwy 17East Palatka, FL [protected]
[protected]
Distance:
1.2 miles
Restaurant #16751, Here is my storey, I am 19 years old, Went to drive up window with my Parent's, my Dad ordered 5 BK Bucks Doubles, He paid 5.35 and was told by a Lady at the window to drive around and they would bring it out, I was confused because there was only 2 cars behind us, Why the delay ?, We waited about 10 min no one came out, In the total of 15 min a lady came out, when she handed my dad the bag of Burger's, He asked a question, He said this was his 3rd time over the past 12 days ordering Burger's why he asked did he have to wait ?, her reply was this (Sir if you dont like to wait go some were eles, we have lazy people that dont show up for work) My Dad replyed to the lady Mame I am sorry to hear you have problems with people or help showing up, But thats not my faualt and BurgerKing advertizes Have it your Way, My Dad said that mean's when i pay for something i should receive it in a reasonable time and not be told if i dont like it go some were eles, The lady started to walk away and said to my Dad Screw You.

Thats what happened and I wanted you to know, I asked my Dad why dont you go inside and complain to a Manager, His reply was Son thats why they call it FAST FOOD, Some people have No respect nor do they care like that lady did.

Just wanted to thank you for leting me share a Visit on Monday, Sept 20, 04:56 PM T=12L I=2 C=300, that was on the bottom of the ticket, Didnt know if it would help you. I am keeping the Ticket receipt if you need it i can mail it to you., I am hopeing you can correct the problems that worker's at your BurgerKing give to customer's.

You can reply back if you need to at [protected]@aol.com or write to me if you want to reply back to me.

David Garrow, P.O.Box 103, Satsuma, Florida, 32189

to whom it may concern copy of letter i sent to burger king to make others aware
---
Hello
to whom it may concern-
I have a complaint about one of your managers-currently works at the store in wayne county on wayne memorial, in North Carolina.
his name is Jason Wright-he is sexually harrassing female employes.
I used to work at the store on Berkley when he used to work there
he actually asked me if I would give him a blow job and offerd me $600 of I could do it with in 15 minutes.
well reguardless to say I no longer work there and he is one of the reasons I no longer
work there-I was nice and did not press charges all though I should have-but the store
manager knew of this Ms Danette (pardon me is if I spelled her name wrong) as well as the
district manager knew about this and neither believed me or they just did not feel like
doing anything about the problem.
well I as well found out recently he used to work at the burger king/gas station in marmac-
he got transfered from there to berkley (this was before I knew him) because of sexuall
harrassment-he got transfered from berkley to marmac (same reason) then from marmac to wayne memorial ( same reason)
why do they keep transferring him and trying to hide it instead of just firing him?!?!
I also found out he is really good friends with the district manager..

I have a friend that just started working at burger king ( I did not know she was working there)
but talking to her on the phone and what not she was complaining about how this person was sexually harrasing
her-I said she needed to report it-she was scared to report it cause she did not want to loose her
job cause she has to support her baby and her husband had just lost his job -well I asked her where
she was working at-she then told me burger king-I asked her by chance is the guys name Jason Wright?
she said yes!
she said that he was doing this to all the ladies that work there particulary the ones that happen to be white.
this man has to be stopped! I do not mean a slap on the hand either he needs to be fired.
I have been talking to the other ladies he ahs been doing this to,
I know I let to much time go by to do much of anything now which is my bad-
but these girls are even talking about going as far as taking it to the local news one if them said
she went to school with one of the local broadcaster.
I said that I would e mail you guys-cause this needs to be fixed-she said if it is not delt with
immediatly as possible then she is going to take this to the news.
and embarasse the crap out of burger king in this area for not doing a thing about it.
this other girl Jason has gone as far as message her on yahoo and has no clue how he got
her yahoo id (she thinks may have been from the job application) but started to harrassing
her on yahoo messenger-Jason Wright has done this to me as well and YES! I have saved the
recent conversations of this! so now I have proof!
there are a few other thing that went on at the Berkly burger king-like the night shift
during the time I was working there all but 3 people were taking drugs- and going to work high as a kite
one of them was always drunk- 2 others would light up marjuana (joints) while on the clock in the back room-
and yes ms Daenette knew about this as well as the managers working on there shifts and
nothing was ever done about it.when one particualr manager was working I think her name is Keontay-she was one of the managers that knew of this.

SOMETHING has to be done before more damage is done.
I love burger king it is my favorite fast food place- I can not believe that this was allowed to go on.
I will be watching in hope that your coporation cares enought to do something before the girl
I mentioned takes this to the media -and the other girl takes this to court.

fix this problem please and thankyou

I just went to your business on carter hill road.The manager screamed at the crew the whole 10 minutes it took for me to place my order, pay for it and pick it up.There are a lot of honest hardworking people who know how to talk and treat people with respect no matter how meanial their job seems.The crew were handling the crowd in a polite manner that made you feel comfortable and attended to, but that fat, loud, ill-mannered manager needs another job because this one is not for her if she can't deal with the public then she can't lead a crew in the manner in which they should perform.Sonics is just across the street from them and a lot of us at the hospital and at the college will really stop giving you our business if these are the type of people you are forcing others to deal with while spending our money.I know cursing and screaming seems to be the norm in the U.S. but not in burgerking i've worked for this company before but the standards for leadedship were NEVER this low

I stopped by the burger king at 2808 North Tamiami Trail Sarasota, FL [protected] during my lunch break yesterday and felt the need to complain about my experience there. I was struck by how long it took for three customers to make their way through the line. While waiting in the almost non moving line I noticed that no one who was handling food were wearing gloves, including the woman who was assembling and wrapping the burgers. I repeatedly watched her line up the meat on the bun and put on the bun top with bare hands and never wash her hands between burgers. I should mention that I have noticed food service performed without the use of gloves at EVERY BK I have been to. I have worked in food service several times in the past, and know that gloves are a requirement when handling food items. In addition my burger was not fully done. Usually I do not mind a little pink in my burger, but at fast food places I expect a well done burger.

I'm not sure if you can help me resolve an issue or not. Long story short.. A few weeks ago my daughter, my friend and I visited a Cobb Co. Burger King, the one located on Bells Ferry off of 575. We were on our way to Savannah, Ga. I accidently left my cell phone on the table where we ate our food. My mom and my self both contacted that BK and got their word that they would 'save' my phone for me. My mom advised them that it would be a few days before I could come retrieve the phone, that was okay with them. (still not friendly but we believed them) Then I tried to contact them and another manager doesn't know of a phone, I share the story with him, he blames it on a manager thats on maternity leave..says hes going to contact her and see what she could have done with it. A days passes I call back another woman manager, is still extremely unfriendly and unhelpful..basically informs me that I'm going to have to get another phone, she asks me what I would like her do? I told her please check your roster someone that day had to of taken my phone or saw what happend to it, please at least contact that manager that was on leave. She didn't, she laid the phone down and continued to laugh about it and talk trash in the background. I gave her my name and number she promised to get in touch. I waited. The next day I called again, the guy manager answered he said he couldnt help me, he didn't know what to tell me, I asked for the district managers number, he gave me a chat lines number!---My friend that was with me happend to be down that way, she stopped in and asked for my phone the lady manager was terribly mean to her, my friend Nicole told her I guess we have to bring the law into it. Well after that and the chat line, I contacted Cobb Co. Police Dept. a local officer took my complaint, I gave him the serial number, and all the info on what had taken place. He turned it over to an 'Investigator'. Well almost a week later, which ended up being today..he calls me. He says he went in and spoke to the guy manager, he told the investigator that it laid behind the counter for days and someone took it., and there isn't cameras behind the counter. Well this particular manager never told me no such thing. The investigator says he doesnt know what to tell me that someone has it but since they have so many employees (which I doubt) he doesn't know what to do. Call it at a loss because It wasn't worth much. Ive tried to contact district managers, Ive called from the beginning and no one will contact me back. I have receipts for my phone which was only $89.99 and for my $30.00 time card that was on it. I know thats a cheap phone, but it's all I could afford, point being it was mine. It seems that someone from Burger King should have to pay, they should have to investigate, they're all ignoring me and blowing me off. I thought part of being a manager was dealing with customer relations..customer comes 1st. I know this isn't extremely important, but I need help getting some answers. If you can't help I understand. If you could it would be great. I tried not to leave anything out, but I'm upset so it may be hard to read, I'm sorry. Thank you for your time.

I went into drive thru between 1- 2 pm on August 25, 2010which is my lunch hour i order a whopper meal and one more extra whopper and ask for hot french fries and she said they were hot When I took off and just around the corner from the building tried my fries they were cold I had too come back to the office could not go back inside and your drive thru girl was not happy i feel they should be happy to have a job she talk to me like she was having a bad day I have now notice the the front girl at burger king on Shaw and Valentine do not smile .Let me take that back you have a young lady that probably just started a couple of months ago she has a very cute smile maybe in her early 3o's she is alway smiling hope that all the other girls were the same. I have worked at burger king before down north and nothing like this girls. Like it says on your advertising Have it your way but it seems like the front ladies need to practise customer service.

On Saturday, August 14 we went thru the drive thru at the Burger King in Duncan SC. After we have given our order we were asked to repeat it. This happens all the time at this Burger King. When we were asked one of the people said oh my gosh and then repeated. When we got to the drive-thru window it was asked to the employee why every time we come there we have to repeat the order atleat twice and sometimes it is three times. She said that they were with another customer and did not hear what we said. Then the window was slammed in our faces. SO we asked to speak to the manager when the same question was asked she said that the first time you hear someone speak it is a recording and that is why they ask you to repeat the order. When we told her most customers do not know it is a recording and it was fustrating we got he window slammed in our face again. When we FINALLY got our food, which we should have told them to keep it, we asked for the managers name and all they would give us was Jessica. We asked for her to come back to the window and after waiting a while one of the people in our car went inside. The manager was hiding back in the kitchen and was not going to come out. She finally did, would not give her last name and when asked for the corportate number she gave us the local number. We called the local number not knowing it was local and when asked for a corporate number she said she did not have any other numbers that she could give, which the I told her that was crap there has to be another number to call. Of course the GM was to be at this Burger King in the morning, which of course that is always the case and we were told we could call back in the morning. Not sure how many people will read this that go to that Burger King, but make sure you dont go after five because if you ever need the manager she might be hiding in the kitchen.

Your new commerical is digusting... Where is burger king's sense of dignity for god sake!

Get off the "dumbing down of america" train and get back the core values of what burger king once stood for.

Stupid is as stupid does. Be sure we will tell our friends how low burger king has sunk this time around and we will not be partronizing your business any longer.

You have a great product - don't lower your standards any more than burger king already has!

Burger King has the freakiest commerical with two guys and a girl on the dance floor. One guy is doing all the talking to the girl on the dance floor while holding two whoopers. Then standing behind him is a BIG head guy being his extra hands. The freaky way this jerk is looking at the girl. He looks like a serial killer or a stalker. The most digusting thing happens when this fool puts his big hands on her waist and moves then down on her butt. YUCK Bogger King! Hope the girl got home safe after that commerical.

It seems as if every time i go to Burger King to order breakfast, I pull up in the drive thru, and they always say in a rude tone, "We are closed!" Keep in mind, I work nights, and i dont get off work until 6am, and the sign states that they are supposed to open at 6am... not start getting stuff ready at 6am then open later. There is a McDonald's directly across the street from Burger King, and they are far more polite and they are always open when promised. And due to these factors McDonalds gets far more business eventually in the breakfast category. Also keep in mind, Wasco has built within the past 6 months, Carls Jr, Jack in the Box, and a Dennys, and if Burger King doesn't make some changes i highly doubt it will stay in business here much longer.

Should be awarded "The Dirtiest Fast Food Restaurant on the East Coast."

Worst experience in a fast food restaurant ever! As a matter of fact it was so bad I will never step foot in a BK again. This place ruined it for me. Here is the order of mishaps. It's long...

1- No AC on July 11th
2- One cashier/order person. (slow one, too)
3- Filthy conditions. Didn't even want to touch anything in bathroom. Restaurant was no better, trash scattered all over the floor, counters, tables, etc. EVERY table was dirty! Ketchup splattered on the doors, trash cans and front counter. Just plain nasty. (should have left after seeing that)
4-Waited in line for 20 min. to place order.
5-Took another 10 to get food.
6-Was served a raw Whopper (Yup, totally raw on one side)
7- After trying to return was given $1.45 back instead of price paid. Had to argue to get total amount back. Had to involve cashier & 2 mngrs. to get it straight. Took 15 MINUTES to get this straight with lots of arguing and trying to give me back the wrong amount again.
8- NO apology from cashier or Asst. mngr. Finally got an apology from mngr. after he overheard me saying "not even so much as an apology." He said "You're right mam, I apologize, give the woman back all her money. We're in the business of helping customers, not arguing with them. I've been up here 4 times and I have other customers. etc. etc. Just give her the money and move on." (Why he didn't tell them that to begin with or the asst. mngr couldn't have done that is beyond me)
He then said keep the other food on us. I told him I wouldn't dare to eat it and would be stopping somewhere else for food.
9- While I was trying to return the food I told the asst. mngr. how filthy the rest. was, how horrible the service was and how hot it was in there. He ignored me, completely. Didn't even respond. It was as if I wasn't even talking.

They simply do not care. This rest. should be shut down. It's gross. I've never seen a fast food rest. this dirty. And I've lived & traveled all over.

So to recap... I spent 45 min.(55 counting bathroom time) in this place and left after being argued with, ignored and treated like total dirt, only to have to find another place for food. (McDonalds-which took all which ended up being chips and sunflower seeds at a reststop since we were traveling and couldn't waste a bunch of more time)

Oh, yeah. I also ruined my shirt because I accidently leaned against the counter and noticed after we were down the road that the front of my shirt was covered with ketchup. Maybe the stains will come out, maybe not. But it is just ridiculous.

The WORST customer service experience I have ever had, by far. I'm tempted to make a web pg. dedicated totally to spreading the word. But who has the time? I just will give my business to other rest. who act like they give a crap.
No wonder why MCD's has taken over.
Customer service is important BK!
Have it your way? NOT!
My way is cooked thoroughly, and in less than 20 minutes. (more than reasonable for FAST FOOD)

This was like a watching a 3 Stooges episode. The blind leading the blind. They had no idea how to do a return and needed 3 heads to figure it out and still had to be shown on the receipt how much we paid and have it spelled out to them how much we should get back. Which is totally ridiculous anyway. They should have offered me double my money back instead of half. So they risked losing many customers (via bad reviews and word of mouth) in order to save a couple bucks. I am a very loyal consumer and will go back and will spread the word if I get great service. However, on the other hand when I am treated like this I make a point of telling anyone and everyone who will listen. I mean, who likes wasting their money or eating rotten uncooked food? There were people behind me waiting to return food as well. I live near DC and the fast food places where are very clean and I have never received service like this.

I have also worked as a mystery shopper for restaurants and apartments and written many reviews. Any manager of a rest. should be aware those people are out there.

Called the consumer number on website. Sat on hold for 10 min then got a recording saying leave a message & they'll call you back. I'd be shocked if I get a call back.
There's a reason why there's no email address on the website. I'm sure they wouldn't be able to keep up with the complaint letters.

When are are the Fast Food companies going to arrive into the 21st Century with their choice of bread that their products are served on?

Our country's obesity problem is rampant. And yes many people and organizations blame the Fast Food companies. And those same Fast Food companies are indeed to blame for contributing to the obesity by not providing a Whole Wheat (or Whole Grain) alternative to the hamburger buns and muffins.

Someone needs to lead the Fast Food chains into the health wars and offer healthier choices such as Sweet Potato french fries and Whole Wheat hamburger buns.

What I saw at a Burger King the other day made me wonder who trains their employees to know the difference between clean and dirty when they possibly have never been shown or taught prior to the present job. I may have realized too late, but noticed that someone had placed two of the big floor mats from the lobby and hung them over the hand rails where customers wait in line!