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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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4:01 pm EDT
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Burger King food and employees

Food was terrible and cold. Employees complaint of their injuries and soreness. Order chicken and the fish sandwiches, bad.onion rings were cold, they re warmed them by putting them back in the oil, not freshly made again, terrible service and they were extremely slow. Want a refund. The location was on sunset in waukesha, Wisconsin. My address is Audrey Pehowski at 728 w.st Paul ave apt 14, waukesha, Wisconsin 53188. Thank you

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3:26 pm EDT

Burger King being refused toilet

21 weeks pregnant shopping in town 27th may . Need the toilet bad popped into burger king as I was passing asked the lady if I could use the toilet. As it's not un-noticable that I'm pregnant to be told no unless I buy something. I explained I felt sick and wasn't hungry to be replied well why come in here then. Rude is not the word. Glad KFC is across the road. Don't think I'll ever go in that branch again

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9:33 am EDT
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Burger King service

There was four people working at this store. There was a line with four people standing waiting for them to take our orders. It took forever for them to take the order, then the people in the service room told he lady to slow down. Seems they couldn't keep up. At that time there was a few people in line. By the time I stood in another line to get my food, it was cold and the order was not right. So then they fixed the order and the onion rings and the fries were cold. So I asked the girl if I could have hot fries and onion rings, she said they were hot. So I asked her to feel them. They were only Luke warm. She still said they were just out of the fryer. I don't think if they were just out of the fryer you couldn't hardly touch them. These were not... By this time the line to order was VERY long, and everyone was complaining. I would suggest more or different people working there. Very BAD SERVICE. Will not go there again. The date was May 19 2017 at 12:55 pm.

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8:58 am EDT

Burger King never giving the amount of cream I ask for

In the past year, I get a breakfast at Burger King about 1-2 time/month and the manager at that store constantly short changes me for the cream I ask for. Last time I told her that she needs to stop shortchanging me which she always has and I have to count the cream and tell her to give me what I ask for. She has lied on several occasions and said the store was short and that a delivery is due today but she can only give away blah blah blah. Today, she told me that she gave me what I asked for. I get home and she short changed me 3 creams.

Okay, I get coffee with the #1 breakfast. I ask for 10 creams and 10 sugars. I know that is a lot but my husband & I are both from south east Louisiana and were brought up on "coffee milk" (a little coffee in our cream).

This woman acts like I'm stealing from her personally and lies and constantly short changes me unless I stay vigilant. My husband buys a burger almost 5 days/week and doesn't want tomato on his burgers so BK
saves on those tomatoes so I don't feel guilty asking for a lot of cream.

I'm sick and tired of her games and I haven't a clue why she acts the way she does.

I would go to another BK but this one is just several blocks from my home.

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3:47 pm EDT
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Burger King manager

I went through the drive thru with a 6 meal order and the manager complained the whole time I ordered stating the order is too big and I should come inside the store. He kept saying my order total is awfully high of $50 and in a rude tone he told me it works just be faster to order inside next time. The way he handled the service was horrible and rude. I placed an order of 4 of the same meal with different drinks and he kept saying hold on hold on I have to do this one at a time because is too much. During my drive thru order he told me to even wait a minute then left me sitting there for a good two min with no talking so I wasn't sure he was there or what happened. I kept saying hello and he finally came back to move forward. He was upset when I asked if they offer the blue kind of Powerade as well he told me " look we don't offer colors lady we offer flavors". I was really taken back. Then when I finally got to the window he told me again that I ordered so much food and over $50 so next time I should just come inside his store. I was very upset and told him I thought he was rude and my money should be good inside or at the drive thru. Why on earth would it be quicker inside when the order is placed the same? I waited another 5-10 min outside in the parking lot for another employee to deliver the food. Horrible experience!

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7:50 am EDT
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Burger King manager

I placed my order and it was read back to me. Everything was correct.
Received my order drove up past the window and checked. I was missing a Whopper Jr. and 2 fries. I drove my car to the front of the building got out and had to walk in. I told the Manager (who was a very large woman...as in tall) what the issue was. She looked at her employee and asked what happened. The employee said everything was in the bag. I was then told to produce the receipt since she didn't believe me. Once she looked at the receipt I was then told to go to my car and get the actual food bags so she can check them. I am a 49 year old man, married with 2 kids - 15 and 12, I
have been to this particular Burger King numerous times and my order was wrong countless times. I have NEVER been treated like a Criminal. I was horribly inconvenienced by that so called Manager. After I was interrogated, the Manager realized that the girl who took my order NEVER added the items to my order. I don't know how since it was repeated back to me. So much for the customer is always right. I guess the people who work at Burger King feel like the little people who order there have all the time in the world to get their food. I thought it was called FAST FOOD for a reason.---This occurred on May 27, 2017- 7:41pm. (#536 Chontay) The new Burger King in Spring Hill/Brooksville Florida on Anderson Snow Road-34609

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jonathan gibbs
, US
Jun 09, 2017 10:08 pm EDT

I work at the burger king in walker LA. love my job love my managers and employees. there is one assistant manager that is gust mean. l will be working drive throw and costumers will tell me your manager is mean or your manager is rood. yells at her employs in front of the customers and gust does not care. today I was on front counter. I had no one on my front counter so I sat down and was communicating with a customer then my mangier looked at me yelled my name and told me to count my drawer and go home. when I finished she asked me if I work tomorrow I seed I do then she seed good then you will be hear to sine your wright up.

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8:48 am EDT

Burger King gift card

Went to BK store twice, they told me both of my gift cards had a zero balance.
I go online to check my balance and it shows valid and unused.
Ive emailed them twice and called them twice. Still no reply.
Horrible customer service. Someone gave me these as a gift and BK will no research and resolve my issue. It looks as if they are just trying to pocket the $20.

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8:34 am EDT

Burger King breakfast products unavailable

I went to the Burger King in Kyle, TX this morning for breakfast. I have never had Burger King breakfast before, but I thought I would try it. I ordered a bacon, sausage, egg, and cheese croissan'wich. They posted a sign that said they only have diet drinks, which is fine, but that is just another factor in this complaint. When I went up to the window they informed me that they are out of bacon, but they told me they could give me double sausage. I agreed that that was fine. I got back to my office and I opened up the sandwich and it was on a biscuit and not a croissant. So they didn't have regular drinks, bacon, or croissants. I am not upset about it I just thought y'all would like to know about the issue that I encountered this morning.

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7:41 am EDT

Burger King food

I ordered the 2 for $5 Fish Sandwiches, a medium onion ring and medium sweet tea thru thru the drive thru.. After getting home I was so mad at what kind of condition my food was in. The fish and onion rings were so hard it was not even edible, I had to throw the fish and onion rings away because they were so hard... I wish I would of took the picture now before I threw them away ...

5/23/2017 Order 42
9:08 pm T=10L I=4 C=155

If I was not so tired I would have drove back up there and threw it at them and asked if they would eat this !
$10.15 Wasted...The only good was the sweet tea...

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5:28 pm EDT

Burger King service

I stopped by the location in Springdale Ar on 71b. We ordered a double Bacon cheeseburger, a Bacon king meal and a kids meal.. The made my Bacon king wrong but refused to ask to have it fixed after already having to take the double Bacon back. I watched the manager on the kitchen slap the Burger together.. Almost forget to put the Bacon on again, and you could tell by looking at the Burger she was annoyed with having to fix what she messed up in the first place.. Angel.. The person that took our order was the only person behind that counter that acted in any way professional.. I will not come back to this location and will let others know.. I hope something can be done about the poor manangment at this location.

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6:52 am EDT
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Burger King additional charges

While reviewing receipt, noticed a charge for onions. Questioned the charge and was told they now charge for onions and tomatoes. Advised the worker to remove the onions because they could be added at home. Got home and noticed fries were in bag instead of the ordered onion rings. Complaint is mainly with the charge for onions. If a large order was placed, the customer would not readily pick up on the extra charge. Thinking this is bad customer relations on burger king. If they do want to charge for onions, tomatoes, etc., it should be noticed somewhere, OR, while the customer is placing the order, the cashier should mention the charge. A while back, this burger king tried to do this same practice, but worse. They also hid the ketchup and napkins forcing the customer to ask for these items. That did not last too long. Filled out the survey form on the receipt with the request to respond to my complaint, but, of course, no one has responded. That was a week or so ago. Figured no one would be contacting me, so decided to voice complaint here to you. Please look into this matter because I just don't think this is fair to customers who are not picking up on all the extra charges.

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5:33 pm EDT

Burger King food

We purchased two combos (crispy chicken sandwich bacon burger)and an extra grilled chicken sandwich, when we got home, y som opened his sandwich to find a burnt piece of crispy chicken. The fries were brown and hard as rock. It's frustrating to pay 20 bucks for food that's burnt because employees are too lazy to change the grease accordingly. We took the food back and they remade it with an attitude just to get more burnt food. No matter how many they cook it in the same old grease it's going to come out dark and nasty. These chains are getting ridiculous due to the lack of having half decent employees. Will not be returning to purchase food from Burger King again.

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12:30 pm EDT
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Burger King whopper

I purchased a whopper meal from Burger King located at 3648 Virginia Beach Blvd. Virginia Beach Va today through the drive thru. I got home and was eating my sandwich when I felt something hard poke me in the roof of my mouth. I then spat the food out and I found a finger nail in my sandwich. I called back to Burger King and spoke with a manager named Veanna who advised me that I would need to bring the sandwich back up to the store for her to do anything to compensate me. So not only was I inconvenienced by finding a finger nail in my sandwich, I then had to pack up the food to drive it back to the store. Veanna refunded me for the sandwich alone. When I asked for the corporate number to file a complaint she advised me that they are a franchise named Lionheart and that there was no corporate number. Veanna did provide me with a [protected] number which I attempted to call but didn't get an answer. I've never been so grossed out and angry with the service and lack of customer appreciation.

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3:02 pm EDT

Burger King Treatment of staff

The GM of store #16283 has 2 active cases right now for threatening staff.. Case # 17-13362 and case # 17-13387. Police were even called in for "riot control" because the of it. The GM even comes in on her day off to harass staff. The owner of this franchise location is aware and lets it go on!
Staff had not been being paid correct wages for the last 5 months. GM, district manager and owner were all aware and refused to fix it. Staff contacted the labor board and were subject to a relailtory discharge.

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Update by Trish1121
May 18, 2017 3:03 pm EDT

Idk why this says California... This is happening in quincy IL

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2:22 pm EDT
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Burger King management

The store in rock hill sc on heckle blvd needs to be shut down.i order a whooper toasted buns for both whooper and whooper jr. On the whooper jr no tomatoes on it. The whooper no toastef buns and asks for fresh onion ring the manager himself take old onion rings and refried them. When ask to see him Mark he yells from the back at me being very argument and rude shouting from the back

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12:14 pm EDT

Burger King new chicken sandwich

The new Chicken sandwich is tiny. Not worth the $7 I payed for it. The meat did not even cover the bottom bun. It was rushed out like it had been sitting for a while. You can see by the color that it did not look fresh. One tiny piece of lettuce. The bun was all soggy from sitting for to long. I would have been better off getting the $1 chicken sandwich. Needless to say I was not happy and already back to work before I seen it. I shouldnt have to inspect it at the restaurant.

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3:10 pm EDT

Burger King customer service

In the drive thru at a new store in el mirage, az. Ordered a lg coke, when told the amount my passenger commented "that's high" ($3.29) the young, very rude female employee said, "you can go to mcdonald's then!" i asked for the manager and same employee said, "are you for reals?" after asking again for a manager a girl named hannah came to the window. I could hear the first employee in the back yelling about the "###ing ### at the window". When i told hannah what happened she stared at me. Made no comment, offered no excuse or explanation or apology, just looked at me.
For a brand new store this is the absolute worst customer service i've ever had anywhere.

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7:48 pm EDT
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Burger King didn't receive my purchase

I went through the drive through at the Burger King located in German Town MD & ordered a hot dog, 5 piece mozzarella, 1 medium vanilla shake and a large diet doctor pepper. They told me the mozzarella wasn't ready and asked me to park around the side and they would bring the rest of my meal. Originally they only gave me the shake. Then later they came with the bag containing the hot dog and mozzarella. Getting distracted by the having to pull around front I didn't notice that they didn't give me my large diet doctor pepper. This is upsetting not just because the receipt reflects that I paid for a product that I never received but because I really wanted that drink and it's to far tonight to go all the way back. But what you should know is that this is the second time this has happened at this location. I also use the Burger King on shady grove md and they never make me wait or pull around and wait and they never forget to give me the products that I paid for. Perhaps you should have some folks retrained our provide some coaching to the manager. after all they could be hurting your brand reputation if I'm not a one off situation. Thanks kindly if you took the time to read my message of dissatisfaction.

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1:34 pm EDT

Burger King employee service

Upon arriving through the drive thru at store # 19650 i stated my order which was quite simple and had to repeat it a second time and then correct her to a third time whereas it was finally correct. We told the girl at the speaker what sauces we wanted ( just 2) and that we wanted two sprites with the value meals. When we get to the window we are handed two 'cokes' instead of sprite? i reminded her of the sauces and when she handed me the food bags i asked her if the sauces were in the bag. She assured me they were. I glanced in and noticed we were missing one large french fry? they get it and we leave. We get to our destination and we unload the bag only to discover no sauces and now my daughter has to eat a 10 piece chicken nugget with no sauce. Is working at burger king that hard? seriously four mistakes in a 3-person drive-thru order? they weren't even busy. It was after the lunch crowd at 2:30 pm and there was only us and one other car there. We pay decent money and just want what we order? not to difficult is it? maybe retrain people. They shouldn't be working the drive-thru unless they have proved themselves with speed and accuracy. We ordered 2 whoppers with cheese, 2 fries, 2 sprites, one 10 pc. Nugget and a large fry. Pretty simple. Order #60 on 5-11-17 merchant number [protected]. Would like a partial refund for my aggravation.

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3:42 pm EDT

Burger King extremely rude customer service

The drive thru worker at the camas/washougal store cussed at me and then proceeded to flip me off when I drive away. He was a bigger guy with glasses. Very rude! I will NEVER return to another Burger King again after that! I pulled up to the drive thru to order and he was extremely rude from the get go. I can not believe how horrible the service was! I was so insulted I left without my food. My 3 year old daughter is in the car and repeated his cuss word. This is outrageous! I don't ever want someone to lose there jobs, usually, but he needs to be fired! I worked in the food industry for 6 years and I NEVER would have acted that way. I am seriously shocked

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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