Burger King
reviews and complaints

Boyfriend and I went to the North 124th Street, Wauwatosa, WI location last night (10/21) and arrived at 10:38PM. Online hours are listed that they are open until 11PM, but when we pulled up all the lights were off, as was the drive thru. Even the sign in the drive thru window said they were open until 11PM, but there weren't any employees, it was completely empty. We took a 10 minute drive out to this location on Capitol Drive, Wauwatosa, WI and when we pulled up to the drive thru there we were told that the entire system was down and he couldn't take our orders for another 20 minutes. There were three men out in the parking lot talking when we showed up and I can't help but wonder if one of them was the employee who didn't want to bother to take our order. We weren't even asked to come inside, or anything. How can the ENTIRE system be down and take 20 minutes to reboot? We left angry, hungry, and it was a waste of a drive. Ridiculous. We never had a chance to buy any food. I just would like you to be aware that some of your locations in the Wauwatosa, WI area have terrible reviews, and I have left a review of both locations. I am very unhappy with the time we wasted driving to get "fast food", when we couldn't even get it. Please also make sure your employee's don't close down the entire restaurant when it isn't even 11PM yet - as is listed to stay open until. Am not happy with Burger King at this point.

I was damn hungry and went to purchase food. They said they don't have the food and sent me away. They are not maintaining the store timings. This is the 3rd time this has happened at this store. One time they said the chef had walked away and they don't have anyone to cook right now. The other time they said, they had only little french fries left - How could someone satisfy their hunger with few fries? Worst store management ever.

First of all my order was incomplete, than when I called, very rude worker, than when I went to get my free whopper from doing a survey, and getting the free one they forgot( which by the way ruined my family supper). The same lady told a young worker that I am a [censor]. When I asked for my receipt. I was told it was on the bag. Well we know what tag goes on the bag, not the one with a total on it. so disappointed and irritated that a manager (assistant), I am not sure, either way bad very bad service. I work at a casino with lots of employees and I could make business bad for burger king. Besides, if I treated people like this at my job, I would have been fired. It was on October 5th, 2017 at the Wisconsin Dells, WI store. don't have the original receipt because I turned it in with the code to get free Whopper.

I Purchased two chicken sandwiches the number 8 today at approximately 1133 am..when we got home the chicken sandwiches were burnt. When I tried to call two times no one picked up the phone. I had to go to work so could not go back. This is poor customer service for the quality of the food and no one answering the phone. It was store #7345. I also work at a fast food and this would be totally unacceptable, I frequent this store at least three times a week for either breakfast or lunch and was totally disappointed with the service today. This was done through the drive thru.

Soy nuevo en el equipo de trabajo de Burgerking ellas. Me dieron como días de trabajo martes miércoles y jueves de 4pm a 10pm la primera semana bien el único problema sería que. Soy latino con español como mi lengua natal y un nivel de inglés bueno. Nadie me me mostraba su apollo y ayuda de un compañero. Aquí en le pedía ayuda al no saber. Que contestar o como. Marcar en la computadora para la orden. En la semana 2 me. Mando a Cosina. Pero me envió antes de mis horas de trabajo y el miércoles de la segunda semana. Hise. Check in y luego en enos 4 minutos me dijo Luis tiene que irte. Hoy está tranquilo. Y me dijo mañana que. Llegues no hagas. Check in Hasta que yo te diga si te quedas o te vas. Y no trabaje para la. Semana 3 ella me dijo que regresara a casa y que me. Llamaría el. Jueves con nevó horario de trabajo y cuando le llamo solo me dice que no puede hablar con migo en este momento. Enviado a buson de voz mis llamadas y no me da una respuesta cuando le pido que me envíe mi horas. De trabajo No tienen un motivo con el cual decir que hise algo malo para abusar de esa forma. Mis respetos hacia. Tengo muy buenas referencias de mis Chef con los que trabaje. Honestamente pido su ayuda ya sea que. Me transfieran a otro local . Luis flores Les da las gracias por obtener su ayuda solo quiero trabajar es mi gran oportunidad estoy estudiando honestamente les digo que lo necesito o que no me digan mentiras

I was a Burger King in Chico and was treated very disrespectful by a lady named Miranda. She told me no salt no ketchup and kept staring at a guy in the back and wouldn't concentrate on me her customer she gave me attitude and threw my cup at me. If I felt uncomfortable I am sure the guy she was focusing on must feel uncomfortable as well I forwarded this to corporate as well.

I was at Burger King in Bolivar mo. An I saw 2 persons come out of the back rooms. One on name tag said Matt an the other said Andy. An they were smoking marijuana. Could smell it. They said they do it all the time. An it's ok. My wife has been threatened if she tells that something might happen. I don't like that. Why an how can they do this. Hopefully you can fix problem

I just went to Burger King and ordered whopper which they forgot to put onions and the onion rings were cold and soggy and wanted to try the new spicy chicken nuggets and they tasted stale as if they were just sitting there for awhile. The manager also seemed to be in a bad mood and looked annoyed taking my order and was talking bad about a customer in the drive thru...I am not pleased with my meal and I'm already home so im just very disappointed!

I went through as usual. I get my receipt and decide to call for the feed back for a free whopper. I get through it and it tells me I'm sorry they met their amount for the day? What is that all about its 10 in the morning WTF.
Burger King #22546
Survey code [protected]-171619
Order 85
Fri Oct 20 2017 10:56am
Don't say you're going to get a free anything if you're not going to do it.

I went to the Burger King on S. Dale Mabry in Tampa, FL. I went inside and went to the register. There was no one in front of me, but I kept getting told to hold on while they dealt with the drive thru. I was told 5 times to wait as they cleared the drive thru. I don't know what they're training consist of, but I think that if I person takes their time to actually walk in to an establishment they shouldn't have to wait while people who get there after them get taking care of first.

I usually am not a complainer but 2 times in the last month i've ordered a double cheeseburger and they give me single cheeseburgers... I always do drive thru and I don't want to have to become one of those people that holds up the line to open up my sandwich to see if it's correct... Getting ridiculous... I am a frequent customer also! I don't want to become a frequent customer to your competitors.

I saw a commercial for the new spicy nuggets tonight and I went to the nearest BK to try out the new offering.

I ordered the spicy nuggeta and when I got home they were just the regular nuggets. U agree it is partially my fault for not double checking and ensuring they were the spicy nuggets before I left the drive thru.

I would appreciate a coupon for free spicy nuggets because that is what I really wanted to try. If you need anything else from me, please let me know.

Thank you kindly,

Nate

I showed up at 750ish had to wait for chairs to be put back to sit down... Due to 2 employees taking care of there baby who sat in the play room that they had shut down for cleaning, once we sat down finally the dad continued to sweep right next to us and spray table cleaner in our area... In the mean time the mom im guessing of the baby had 2 girls from behind the counter come watch the baby as she cleaned am not impressed as of right now shes carrying the baby in her hands spraying chemicals around the baby and leaving child un attended as she cleans...

I visited the BK on base with my family and when I ask politely for Ketchup, Olivia at the drive through rudely responded " yeah yeah yeah it's in the bag" I was immediately offended and as a 20 year veteran! She was very rude and I don't know why she is working there? I called back to speak to manager and she somehow answers the phone stating that the manager is not there and in fact she's the assistant manager? That sounded strange so I didn't bother to talk as I wasn't sure if she was being deceitful. Please fix this issue as I notice a lot of complaints on the website. Thank you

I visited Burger King on West Trenton Ave in Morrisville this morning. The service was horrible. Get to the speaker and the lady says take 2 minutes I will be with you in a minute. 45 seconds pas she comes back and I start my order
And she says, “wait I will be back”. I should have driven off then. I say ok the drive thru must be super busy, I cannot see the window from the speaker location. She comes back takes the rest of my order and says come to the window.
No Thank you, no amount nothing. She is in a serious rush. I get to the window, no cars and 1 customer in the store. I just think that is HORRIBLE! Cannot have a business without customers and her behavior will certainly scare customers away.
McDonalds is right across the street. Bad morning Burger King lady!

I visited the location on 3651 Lapalco Blvd. At or about 7:20 pm on this date, I had an online coupon for $8.99 for 2 whopper meals. I asked for the meals with onion rings we were given the total of $9.87 and paid with a debit card. We were then asked to park around the front of the store, we waited maybe 3 minutes and the male associate brought us our order when we checked the bag we told him that we had requested onion rings with the order he apologized and returned back in the location make the changes to the order, We waited at least 6 to 7 minutes and he returned with the order, we thanked him and continued on our way home. We then started to eat the onion rings and they were very hard and over cooked. I've tried calling the location but the phone is ringing a couple of times and then I am getting a busy signal. I myself am a Manager for Subway and I always try make sure the customers are satisfied and happy with there visit and food. But I truly didn't love my visit with Burger King tonight, it wasn't anything me having it my way at all. I truly tried to contact the store to speak to a manger before I submitted the complaint because like I said I deal with customers everyday and I would rather deal with them personally before it has to be brought to corporate.

Born October 14th 9pm, I went to Burger King after watching a Burger King commercial to order a whopper sandwich despite the nearest Burger King being a 20 to 25 minute drive. Once arriving at Burger King I waited at least five minutes before I was even waited on and I was the first person in line. After finally ordering my sandwich I start looking behind the counter and what I saw was totally disgusting. My first impulse was to tell the manager to give me my money back and leave the store but I decided to wait. This wait was approximately 10 minutes which is totally unacceptable. Hawaiian clothes pictures of the serving area and also the dining area which was totally unacceptable disgusting and in my opinion at health hazard that's the only reason why I'm submitting this complaint. After getting home my two Whoppers didn't have tomatoes but was drowned in ketchup instead so I assume the store ran out of tomatoes lol. As a police officer I've been to hundreds of fast food establishments in my career and this by far is number one the most disgusting store I've ever been in. While working in Philadelphia I frequent the Burger King at Aramingo and Castor Avenue, their customer service is fantastic the store is always clean and the Claymont store could use Aramingo Burger King as a model. I can only imagine what happens at the Claymont store in the areas where customers cannot see I will never ever patronize the store ever again.

I went to my local Burger King last night, I've always ordered the orinal chicken sandwich. On last night the order was not completed the way I asked, the chicken was overly cooked, so it made it dry, the lettuce that was on the sandwich was actually bad (pictured below) and what was there was scarce. This actually made up half the lettuce and as you can see it's rotten but it was still put on the sandwich. I had to throw half of that away before I could eat it. They were very slow but the wait wasn't as bad as the food. Had a very long day did not go back, didn't bother to call cuz they don't do anything about it anyway... Very DISSATISFIED

I placed an order at the new Burger King in town. After sitting in the drive-thru to approximately 25 to 30 minutes, I finally got my food. The wait wasn't a humongous issue since I know when there is a new business in town, it usually stays busy for awhile. What bothered me was the fact that I had a minute amount of French fries when I got home and eventually opened my bag to eat. Also, it looks like I was overcharged for my order. I was supposed to get a free whopper with the order of a fry & drink...which a small fry & drink was rung up as almost $6.00. I COULD HAVE PURCHASED 2 WHOPPERS FOR THAT PRICE! I am quite irritated with Burger King. I went to a different Burger King just this past weekend, and I'd asked for it to be made a certain way. I got home, opened it, & it was made incorrectly. Rather than trying again, I guess I'll go to McDonald's.

Chasity Moore kept a job for a employee while was arrested and taking to jail when another employee went to jail she was told that she was not a rehire and I feel like its a conduct of interested there they lie about making others managers then keep jobs for a person that went to jail no call no show and Shi is in training for a mangers postion in the Brenham burgerking with thief on her record the employer name is Jessica Hawkins I feel like it was wrong and chastity Moore hired another lady and lied to her about uniforms and Richard bring them she has the text messages where chastity sent her hired her and she sent her a I'm professional text saying they went with someone eles that's not a business I feel like the are very I'm professional especially chastity Moore she is a snake and I feel they need to really look into people background before hiring them. Chasity Moore is a big liability to this business..