My husband gave me a temperpedic pillow for Christmas. Didn't want it since I had tried it in the past and not liked it. We had misplaced the receipt in the Christmas shuffle. They would not take it back even though it was unopened and in the Brookstone box. We have our credit card receipt indicating the store, price, date and register#. But that is not acceptable. Even after calling the company I have only had them repeat over and over no receipt, no return. That to me is not customer service. I will not shop there again and will make sure all my friends and family don't either.