The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Brookstone / i'm very disappointed

1 Merrimack, NH, United States
Contact information:

Brookstone used to be a great place, they had huge variety of merchandise and great prices. I was a long time customer and bought many things from them but they've changed in a bad way. My two recent orders were completely messed up. One order arrived and was incorrect, after days of arguing I finally got a refund. My second order never showed up because they cancelled it and never bothered to tell me. I waited patiently and when I found out about that I was shocked. I asked them to give my money back, but they ignored me and did not reply. I called and emailed with no luck. Once they finally replied and said only that my order was cancelled because my item was no longer available. They said nothing about the money. I'm very disappointed and I'm officially done with Brookstone.

Aug 23, 2016

Post your comment