The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bromalite / I was charged 69.99 to my card without my consent or knowing about it

1 United States Review updated:

I was charged for Dri Bromalite in the amount of $69.99 for which I did not give consent to. I cannot get in touch with the company as no one answers the phone number my bank provided me with.

Do
Sort by: UpDate | Rating

Comments

  • Fr
      11th of Nov, 2008
    0 Votes

    If you read the small print on the website when you signed up, it tells you that if you don't call within a certain time period they will charge you and send another order. Did you try 866-897-0663?

  • Ke
      11th of Nov, 2008
    0 Votes

    I agree... The same thing just happened to me..What a scam the crap doesn't even work and I cant get in touch with the company! I have been on hold FOREVER!!! Im going to contact my states better buisness bureau.

  • Ki
      11th of Nov, 2008
    0 Votes

    I am agreeing, this looks like a scam. When you are signing up for the free trial, you need to really pay attention. At one point during the sign up phase, the page comes up and a box is already checked that you would like to purchase an extra product in addition to your free supply request, so you will need to uncheck that box before continuing. Then if you read the fine print at the bottom you will find that you are signing up for a monthly shipment unless you call within 14 days to cancel it. They make a point to spell out the 69.95 (sixty nine dollars and ninety five cents ) so it doesn't pop out at you, which I think is very shady. Reading further reveals that you are also subscribing to a monthly magazine for an extra fee of nineteen nintey five per month (again spelled out instead of in numerical form) unless you call a different number to cancel that as well. Like mentioned in the above comments, the number they list for you to call and cancel is just a line to put you endlessly on hold.
    This has SCAM written all over it!

  • Su
      11th of Nov, 2008
    0 Votes

    I experienced this, too. I called the 866-897-0663 number and was told that the amount would be credited back to my account within 7 to 14 business days. I will report back if this doesn't happen.

  • So
      12th of Nov, 2008
    0 Votes

    Hi i wish now i had gone on this website before ordering, please can you tell me, i have tried dialling the above number that everyone is saying which is a toll free, but when dialled the operator keeps saying number can not be recognised, what am i doing wrong, is there another number i should be dialling as well!! would be grateful in any advise on this thanks!

  • Lo
      12th of Nov, 2008
    0 Votes

    I'm having the same problem with the phone number. What I did was call my bank and dispute the charges. I also put a stop payment on any further charges that they might try to charge to my account. This way I did not have to cancel my card.

  • Ma
      13th of Nov, 2008
    0 Votes

    Hi Everyone:

    Unfortunately I fell for the same scam and only noticed the additional charges amounting to $200.00 on my credit card a few days ago.

    I called my credit card company immediately and reported the fraud, they credited my card and canceled my card so that the charges could stop and also are investigating this merchant.

    Shame on Parmalab for such a sneaky underhanded means of scamming the public. Like others, I tried their contact numbers and even their website, to air my complaints, not surprisingly, nothing was working!

    As for the product, well if you can't trust the merchant, you sure as heck can't trust the product. I have stopped using it!

    I've learned my lesson...caveat emptor!

  • Ma
      13th of Nov, 2008
    0 Votes

    Oops I made a mistake on the lab it's not parmalab, but rather Panalabs! Shame on them!

  • Ly
      14th of Nov, 2008
    0 Votes

    Glad I read all this as I was about to order, but i did read the small print and went back and took of my info, so for my colon cleanse I think I will stick to going down to rainbow acres and purchase it there, thanks everyone

  • Jo
      15th of Nov, 2008
    0 Votes

    I also signed up for a free trial of Bromalite, and unfortunately came across all of the complaints AFTER I placed my order. I'm planning on canceling my debit card on Monday morning, as it seems no one can reach a live person at the company's phone number. However, I did find the information below on how to cancel the subscription. The number provided is different than the one above, so maybe you guys can reach the company through this number. Hope this helps. Good luck.

    "By agreeing to the terms of the Agreement, customer automatically receives 14-day trial to the Program. customer has 14 days to try the Program and decide whether to accept the Program full-time. Prior to the expiration of the 14-day trial period, customer may cancel its subscription by calling Bromalite’s toll-free number at 866-897-0663 or writing to Bromalite, 16192 Coastal Highway Lewes, DE 19958. Should customer fail to cancel its subscription, its Subscription with Bromalite will become active and customer will be billed $69.95 on the 16th day after its trial begins and every month thereafter. If customer’s payment is not submitted either by credit card or check within 30 days of the due date, customer’s Bromalite Supply will be suspended. If customer wishes to cancel and not be billed, customer must call 866-897-0663 or write to Bromalite, 16192 Coastal Highway Lewes, DE 19958. customer also agrees to monthly billing. customer expressly agrees to honor all charges and fees due. I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $19.95 per month billed on the fifteenth day unless I cancell by calling 1-866-407-1022."

  • Sh
      16th of Nov, 2008
    +1 Votes

    For me as well, after reading here that I would be receiving more. I contacted them by phone. Hope this helps anyone ...I called 866-897-0663. I did wait fora bout 5 or so minutes but I did get a person. I was able to cancel this and I also cancelled Acai-aSlim at this same number.

    Thanks to comments/postings like these. I would of never known they would be charging me.

  • Mi
      16th of Nov, 2008
    +1 Votes

    Well now I'm very worried !.I guess I'm one of those''SUCKERS'! I am going to try and call...if that doesn't work, I will cancel my card. I'll be back to let u know. thx to those who shared!

  • Jo
      16th of Nov, 2008
    +1 Votes

    I also fell for the scam. The problem was that I really liked the product. I felt that it did what it promised to do. However when I went to the website to see how I could order the product and discovered how expensive it was and that they were going to automatically charge my card for future deliveries, I tried to call the numbers provided, to cancel any future orders and the Acai number gave a recorded message saying that the number was not an active number, and the bromalite number just rang and rang and no one ever answered. I ended up calling my bank and closing my debit card and blocking all further purchases.
    Since I did like the product, I ended up going into a Hi-Health store and asked them if they had anything that was comparable to the Acai berry product. It turns out they they carry the product in their store and it was way less expensive than what was being charged on the Acai website. I can't believe that a company that has such an amazing product, feels the need to scam people in order to sell the product. It doesn't make any sense to me. But in my opinion it is the company that I wouldn't do business with, but the product itself, I will just make my purchases from reputable companies instead.

  • Lo
      17th of Nov, 2008
    +1 Votes

    Yeah, I got suckered too. I called to cancel because I noticed that my free trial also ordered some "power tea" product. So I called to cancel my order and the representative said I would be refunded in 2 to 6 weeks.

    Anyways, I cannot call it a scam because the fine print is there. It's just very misleading. That's not a good way to keep customers and/or grow a business.

    I should have known better.

    Count your losses and I suggest anyone who has purchased anything from this company cancel their credit card/debit card immediately.

  • Pa
      17th of Nov, 2008
    0 Votes
    Bromalite - Double charge on account and no refund for trial period items
    Bromalite
    Maryland
    United States

    I ordered a trial period product and recieved not one but two packages over 10 days later. The confirmation for the product indicated that the product would be shipped within 24 business hours, but this was not the case. In approximateley 15 days later from ordering online I recieved two charges on my account for 69.95. When I called to complain they said I could return one bottle for refund but not the other. When I indicated that I wasn't even able to trial the product they said the terms are listed as they couldn't do anything about them. So I basically got charged for something I didn't effectively get to try or say I did or did not like.

  • Ti
      17th of Nov, 2008
    +1 Votes

    Report these people to your state attorney general. They make it nearly impossible to cancel the future billing for Bromalite and expect you to wait one to two billing cycles for a refund for a supposed FREE TRIAL. Don't forget they also signed you up automatically for FitFactory whether you asked them to or not and to CANCEL you have to call a DIFFERENT telelephone number that you can never get through to !!!

  • Za
      17th of Nov, 2008
    -1 Votes

    You cannot call it a scam. You need to read what the website says. You have so many days to cancel the full program or you'll be charged. Its not misleading, its not a scam. Its about taking the time to read things thoroughly. Ever heard of things too good to be true? Unfortunately, this is one of them.

    Now not being able to cancel your order as they want you to do so you're not charged, is a scam. Report that. Not what is charged to your CC because you didn't take the time to read everything.

  • Ma
      17th of Nov, 2008
    +1 Votes

    I have spent several hours on hold waiting for a responce. I called the fit factory number and got through to cancel that subscription. If I had read further, it was a continuing charge I never would have agreed. Always in a rush I guess.The fit factory would not give the address for bromalite. As soon as I questioned them about bromalite they repeated the same phone number.
    Finally after waitng I got through to bromalite.They would not give me a confirmation number.The responce was the agents code number. Hopefully we will be rid of this company.

  • Vi
      17th of Nov, 2008
    0 Votes
    Bromalite - BAD BUSINESS
    bROMALITE
    PO BOX 2012
    Riverton
    Utah
    United States
    Phone: 1 866 897 0663
    BROMALITE.COM

    MY ACCOUNT WAS CHARGE ON THE 11/13/8 WHEN I WAS TOLD IT WAS REFUNDED ON THE 11.09.08/M i SPOKE WITH A MAN NAMED BRYANT AT BROMLITE THAT TOLD ME I WAS LIEING AND I COULD NOT SPEAK WITH HIS SUPERVISOR THEY WERE BUSY. HE WENT ON TO TELL ME HE DIDNOT HAVE TIME FOR ME CALL THIS WAS MY FAULT . I HAD SPOKE WITH SYREETA ON 11/15/08 WITH TOLD ME I HAD TO SEND ACK THE TEA I WAS CHARGED FOR AND FAX OVER THE STATEMENT SHOWING I WAS CHARGED. I NEEDED A SUPERVISOR FOR SOME CLARILTY. BRYANT WENT ON TO TELL ME HE DID NOT CARE WHAT I DID WITH THE PRODUCT MY REFUND HAD ALREADY BEEN DONE. i ASKED THAT MY ORDER BOTH OF THEM BE CANCELED. I HAVE NO IDEA IF THAT HAS BEEN DONE OR NOT. I NOW SEE WHY PEOPLE DON'T ORDER ON THE INTERNET.

  • An
      17th of Nov, 2008
    +1 Votes

    I also purchased this product and didn't realize that I was automatically signed up for monthly auto shipments until I got my 2nd bottle in the mail. If it wasn't for this post I would have no idea how to contact these scam artists. I called the number above and was on hold for about 40 minutes. I was about to hang up and dispute the charge to my credit card when they answered.

    Just to let you know the product Colontox does the same thing. They advertise $1.00 trial bottle of their product but they have some other products checked on the order page so if don't catch it they send you addtional products you didn't order or want for full price. They provide a an 800 number but never answer, a recording just keeps saying the wait time on the call is 45 minutes or better. I tried to call them immediately after I ordered and spent several hours on the phone trying to reach them to stop the order and sent an email, they never contacted me. I finally called my bank and disputed the charge. A week later I got their merchandise and did a return to sender, did not order as my bank suggested.

    What a bunch of sleazy scam artists.

Post your comment