British Airways / the world's most arrogant airline
It's amazing to see how many complaints there are about 'the world's favourite airline' BA, which it clearly is not.
It's also amazing to see the arrogance and disrespect this airline continues to display towards it's 'customers'. Evidently, customer satisfaction does not really enter into their business model, otherwise they would simply HAVE to pay heed to the flood of complaints they are getting. As anyone who uses this airline and encounterts even the slightest problem, they do not.
An interesting observation on this: I made the mistake of trying out BA on a simple route Berlin-Heathrow Terminal Five. Instead of using the so-called low cost carriers to Stansted, Luton or Gatwick. In went wrong of course. I had to queue endlessly at the security entrance where there had been a problem with the Orwellian passenger photography system and was then rejected by their new hostile automatic time-ckeck for passing this gate late by 4 minutes!
This led to being sent back to a non-available customer service person and by the time that person had a chance to listen it was really to late. Naturally, BA then had the generosity to charge another £150 to put me on the next flight.
What was unsual was that the representative at the ticket counter was entirelely of my opinion just how horrible and unfriendly their new system at Terminal 5. And he said that most of his colleagues feel this way, but that their senior management - who are never on the front lines and fly with many privileges - ignore all such complaints. He says there are about 100 cases of this nature each day, and asked me to please write to their complaints people.
This I did though I am certain that it will have no effect. Obviously, I will revert flying to flying the other airlines which are not at all perfect but more human than BA. That's about 25 flights Berlin-London each year, plus other people at my company.
It beats me why BA should not care about this at all, especially at a time of recession, but I'm sure they do not.
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