I signed up for Comcast on August of “08” through Bridgevine. I had been shopping around for the best deals and finally found Bridgevine that “beat” everyone. Their website offered double play (cable & internet) for $66.00 for ONE year, connection fee of $49.95, versus everyone else for 6 months term only. I thought it was too good to be true…so I called and verified with a live rep before signing up…she confirmed all was correct including rebate offers. She said that our conversation was being recorded!!! So…I get my 1st Comcast bill….terms were for 6 months and connection fee of $79.95!! When I called Comcast they said it was standard connection fee for having two services connected, (which Bridgevine knew I was getting …DUHHHH it’s called double play!!! yet I was given the price of $49.95)…. Comcast continued to say that they had nothing to do with what Bridgevine, (their authorized dealer) promised me….so Comcast & I called Bridgevine on three way …Bridgevine confirmed my promised terms but yet nor Comcast or Bridgevine want to take responsibility….my complaint was “being sent to corporate” by Bridgevine… Comcast & Bridgevine promised returned calls by supervisors once my case was reviewed, I called over 15 times, they called me back NONE!!!
Now October 7, 2008… after still not hearing from anyone, I again called Bridgevine. They responded that after reviewing my initial promotion they see that it really was only for 6 months, not 12, they are apologizing for the representative that misinformed me of the RECORDED initial terms when I signed up, and for all the reps that RE-confirmed the terms every time I called…even the one that RE-confirmed it to Comcast on 3 way. Oh and the connection fee, well that’s up to Comcast to deal with since they scheduled my connection, comcast says that's to be handled by Bridgevine since I aquired their services through them...so that’s all folks, that’s how COMCAST & BRIDGEVINE deal with the complaints from their valued customers!!!
about the rebates…wish me luck on that!!!