Bridgevine — fraud
I was defrauded of $100 from Bridgevine.com
($50 router rebate and $50 cash back)
Bridgevine.com online purposefully and intentionally withholds needed information required for rebates.
This prevents the customer from receiving the rebates offerred in their ads online.
The purchase records and order confirmation numbers (they state they provide within 24 hours) which are needed for rebates are never received by the customer even after repeated email and phone requests. (All my emails and phone call records are available. I have a large folder on this)
There is a consistent intentional behavior to defraud at multiple levels of the company.
They do not honor their offers and intentionally and willfully stop the customer from completing the necessary information required on the rebate.
Here are their offer online.
I exhausted all means with Bridgevine to get the information for the rebates.
Order internet service through...
They processed my order.
tran post ref number desription Amount
7/22/2008 7/22/[protected] BROADBAND [protected]-4610 FL $64.90
I went over twice the procedure and offers with the representative.
Respresentative fully agreed.
Bridgevine processed the order and stated that the only change was that the local Time Warner would provide the modem.
Offers online for $50 router rebate and $50 cash back were confirmed.
I immediately started the paperwork for my rebates.
I contacted Bridgevine by email and phone multiple times over the course of the first month.
Each time they did not respond or refused to give me my order number or confirm number I requested.
These are needed for the rebates.
I followed their procedures.
Near the end of the rebate period, they made a new claim, by the supervisor, there was no order done by them.
They kept stating this until the rebate had expired.
They would not take my phone records or my credit card records as proof of purchase by them.
Supervisors were requested by me.
Supervisor's response was I could cancel my order.
They have on record the purchase of the router but refused to send me a purchase.
I still have the rebate forms, but without information from Bridgevine, they would not be honored.