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problem in cancellation of membership

Complaint Rating:  84 % with 43 votes
84% 43
Contact information:
United States
I signed up to the trial membership and canceled the next day. However, when I was charged I was charged for a 3 month membership and subscribed to another account. When I emailed for support they avoided my questions and helping me. I finally called the 800 number and was told by the gentleman on the other line that I signed up for it blah blah blah. When I explained that I did not, he informed me that he could not help me and gave me another number but told me not to call because they were closed. I called 1 877 561 2884 and the women on the other line told me that I had selected to sign up for the 3 month membership. She said whether I cautiously did or didn't, I did. She said I should read more carefully what I agree to. WOW! I am really unhappy with their customer service. When I asked about being charged an additional $24.95 she said it was because I watched a movie on the brazzersreel website. Which I didn't. I asked for a refund and she said she couldn't do that but she could GIVE me more months. uh NO! I don't want anything to do with this company if this is the kind of business the practice. When I asked to speak with a supervisor or someone who can help me, she said she was the floor supervisor with no one above her. I don't recommend doing business with Brazzers if this is the type of customer service they provide.
Complaint comments Comments (20) Complaint country United States Complaint category TV, Music & Video


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N  17th of Nov, 2009 by    0 Votes
I cancelled my member ship trial and I still didn't get any conformation. My email is correct the member ship ends to day and am not going to pay for anything I didn't used
N  25th of Feb, 2010 by    0 Votes
I have been billed twice this month for the same product

A  25th of Mar, 2010 by    -1 Votes
same thing but charged $80.00 did the $1.00 thing got charged twice after watching 1 movie. hit me back up at randygt890@yahoo.com
N  1st of Apr, 2010 by    +1 Votes
someone needs to start a class action suit... I would but I dont know where to start. to many people have been screwed by their "trail" we unchecked the box but magically they said it wasn't unchecked ... lets do something! cowboyscooter2000@yahoo.com
A  30th of Apr, 2010 by    +1 Votes
Same exact problem happened to me.

I argued with the call center rep. He kept telling me that "I" made the mistake of not un-checking the box.

I repeatedly told him that I was sure I did. He continued to tell me that I didn't.

He also offered me free months. I declined. He added more months every time I said no. He got up to offering 6 months.

I mentioned the 'Better Business Borough'

After some more arguing, He finally said, "Okay sir. Ive cancelled your account and we will refund you the charge, It should be on your account within 5 days.

I'm not sure what it was that I said to him, to make him agree to refund my card. Probably the mentioning of the BBB.

I will see if he really does refund the charge.. well have to wait and see.

If its not refunded within 5 days I will contact the 'Better Business Borough'

I advise all of you to file a complaint through them as well.

I'll let you all know If I really do get a refund...
N  2nd of Jul, 2010 by    0 Votes

Brazzers - money
United States


i'm from belgium and on my visa there is a monthly amount of 31.38 EURO (38.80 USD) with a name of PEI NB ACCESS, but i don't know what it is and i want it to stop!
my email: tobias.maerien@telenet.be

please help me!
A  7th of Jul, 2010 by    0 Votes
yup I'm having the same exact problem right now. [censor] these people. I signed up for the trial thing and distinctly remember NOT checking the "upgrade" box. well two months later I'm out 80 bucks. Last month I spoke with a guy who told me my account was canceled.. and now I have another charge this month for this website? WTF?

Let's sue. Seriously. They out me in the negative in my bank account TWICE now.

N  30th of Nov, 2010 by    +1 Votes
It does not do any good to cancell, because they will still charge you. I cancelled this on two seperate occasions, but somehow they had no record of my cancelling. I was also informed if I contacted my bank to complain that I would be charged with credit card fraud.
They are complete ripoffs
N  24th of Aug, 2011 by    0 Votes
I agree that a class action suit needs to be filed against Brazzers. And it should eventually prevent similar websites from automatically opting-in users to services they otherwise don't want. While at the moment it's viewed as a legitimate business practice for websites, it's obviously unethical and we need to put an end to it.

Class action lawsuits are expensive, and settlements can be small, considering lawyers' fees and the number of people involved in the suit, but across the internet there are more than enough people who have been ripped off by Brazzers and similar websites to get something rolling. I believe What's left now is for an individual, or group of individuals, here or elsewhere to bring their case before a class action attorney while in the meantime starting up an online petition.

I'll continue to look into this. If anyone else has suggestions or experience here, please post it.
N  17th of Dec, 2011 by    +1 Votes
Happened to me too (sigh). Signed up for the "free trial" and within about 30 minutes, I'd been charged a total of $180.00 for stuff I had no idea I was purchasing. I'm hoping there's a way to get those charges reversed...
A  15th of Feb, 2012 by    -1 Votes
I signed up for the free trial, not knowing that 'free trials' are AUTOMATICALLY upgraded into full blown memberships. 150 just disappeared into nowhere. When I called CS they told me that I was the one to blame. WTF? Last time I checked I didn't press anything and they just upgraded the free trial on their own. According to them, I ticked a box that said UPGRADE INTO FULL MEMBERSHIP. I DID NOT DO THAT. I stressed the sentence to the person and he did not budge at all. Luckily I had my bank help me get back what was lost, and trust me, never again will I pay a website that shoves 'services' that I do not want down my throat and asks for money later.
N  15th of Mar, 2012 by    0 Votes

brazzer - How can u upgrade
United States

How do u upgrade from 1 dollar to a month upgrade on brazzer
A  11th of Jul, 2012 by    0 Votes
Got screwed over by this company as well. Signed up for the 2 day trial ($1 I believe) - cancelled later that day. Just checked my credit card statement and found that I was charged $70 from their 2 companies yesterday. Spoke with them, they told me that I hadn't cancelled my account - although I 500% did cancel - refused to refund my money and told me they can't do anything about it because my account is "protected." Bunch of bull if you ask me. DO NOT SIGN UP FOR THEIR TRIAL or they will steal your money.
N  29th of Jan, 2015 by    +2 Votes
So I was able to cancel my membership really easy! Just contacted the website support instead of calling and was canceled asap! I suggest you guys try that!
A  16th of Apr, 2016 by    0 Votes
I got screwed by this company as well, totally deceitful practice. $7 trial AUTOMATICALLY upgraded during login and charged me $24.96. Called CS and they basically know it's wrong and don't care. Filed a BBB complaint, but surprise! They aren't BBB accredited and have an "F" rating! Keep posted for updates about a class action suit!
N  24th of Jun, 2016 by    0 Votes
I got the cancellation confirmation email and was still charged two days later 34.95 and I haven't gotten on the website since my trial and they've forced my account negative twice! I'm ready for the suit!
A  17th of Aug, 2016 by    0 Votes
SCAM I cancelled my $1 account on the same day and a guy told me now that I have 2 accounts and that I didn't close one. such a bullsh*t man
D  28th of Nov, 2016 by    0 Votes


Only after stating my Consumer Protections rights Act to the agent would he try to negotiate a refund. Real sly. Real rude and the worst business model I have seen.


Here is the link to the chat in my drop box folder.
A  7th of Jul, 2017 by    0 Votes
These are [censor] so please disable your card for now and get a new card and permanently block this website.
A  11th of Sep, 2017 by    0 Votes
Did 2 day trail got charged for 3 months asked for a refund. instead of refunding me they cancelled my subscription for 3 months now i paid for 2 days and 3 months and only got 4 days?

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