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I purchased 2 hats at 2 different times. I got the wrong size, I returned them together in one box with a copy of both receipts. I printed out the return label for one hat and they returned only one hat. When I emailed, cause there is no phone number to call! I keep getting the run around. All I hear is the warehouse hasn't gotten to the return yet. It's been over a month and every time I email, I get nothing that as to if they found my hat, if it's being processed, it's always that they haven't gotten to it yet... I have asked to talk to a supervisor and I get nothing but a run around. I'm out the $50 and a hat! I'm beyond mad! And will never buy from them again! And I will make sure that everyone I know doesn't either! In this day and age with all the computers, scanning, and technology, they should have a better return process and a better customer service!
WORST CUSTOMER SERVICE/BUSINESS OWNER ON THE PLANET!
My wife and daughter ordered three hats for me for Christmas. They were the wrong size so I returned them. After several months and 17 emails, they still have my money, I have not received replacement hats or coupons to replace the order, and they refuse to contact me directly to resolve the issue. Mike Arone (Owner) is clearly running his business poorly. I have been as patient and cordial as possible trying to resolve the issue. Each email only seems to drag out the process further despite simply asking for the paid amount in Boston Scally coupons. Hard to believe a business would risk their companies integrity for three hats. BEWARE. This could be your experience. VERY SHADY. For the record, I have never once posted a negative business review online. Yeah, that bad.
The customer service is automated making returns almost impossible, they dodge their own responsibilities. The company is uses Rakuten software/warehouse distributions
services. They are not as authentic as the promote themselves. It’s all spin. F- this company.
It's pretty much, is, what you get...IS WHAT YOU ARE STUCK WITH ...the "return/exhange" IS UNUSABLE...have to wait, days for answers to emails, SO YOUR "TIME TO RETURN" IS USED UP ! Absolutely IMPOSSIBLE to talk to a human being ! Merry F'n Christmas to me, I have a $50.00 cap that is too small for a baby !
This is absolutely the biggest hat scam going! DO NOT BUY THEIR HATS THEY WILL NOT FIT AND ARE CHEAP KNOCKOFFS Made in China!1
Company takes money, processes, the charge, then "loses" order and fails to respond to emails from purchaser or Amazon (amazonPay). Do NOT buy from this firm. I'm giving Amazon another 24hrs to rolsove before processing a ChargeBack
I agree with the other users who posted here. Boston Scally appears to have very scammy elements to them. For starters, they don't let you post reviews, always a red flag. My major complaint lies in the misrepresentation of their hats online Vs. what they look like in person. The photos make the hats appear high quality, durable, and what I would call "non-floppy". Reality is that this is a VERY thin polyester hat that has no support. Its flat and floppy right out of the box. As a result, it does not fit like a fitted hat. It fits like the floppy POS that it is. Especially for $50. Even better news is that if you try to return them, they will bill you an additional $10 for the return. Kind of shady practices and definitely a product that is severely overpriced for the quality. I give them 1/5 stars due to the poor customer service and lack of understanding in the refund process alone. BUYER BEWARE.
Boston scally company is a scam. I paid $48 for a polyester hat that doesn't even fit correctly. The hats aren't even made in the US. I purchased an imported Irish wool cap of better quality for less. Stay away from this company.