Boston Scally Company review: They don't honor their return policy

I bought three hats and had them shipped to my house. They were all too big, so I went online to return them. They have a 14-day refund policy. The only online option was to request a gift card, not a refund. So I wrote them an email requesting a refund and sent the hats back. Now they say that I can only have a gift card because that is the option I selected. I've filed a chargeback with my credit card company and informed them that I will warn others about their deceptive business practices.