Boost Mobile
reviews and complaints

I switched from MetroPCS to boost a few months ago to get the pre owned iPhone 7, only to discover that boost service within itself don't allow you to talk and be on Facebook at the same time but why? This is the only issue I have because all other carriers allow you to surf the net and talk on the phone at the same time and that's pissing me off so bad! I hope y'all got a change coming very SOON because a lot of people like myself isn't feeling this part at all!

10 days ago, 5 business days, I called Boost and asked to have my daughters phone unlocked. She paid in full 407 days ago so it is eligible. Every supervisor says the same thing and I've wasted countless hours. The WORST customer service I've ever dealt with! They wouldn't even provide me with employee info. I would never reccomend this company!

Second time a 50 dollar charge has been deducted from my bank account fraudulent from boost mobile! Don't see how my cell phone was hacked to the point they couldn't trace me as a customer nor did my cell phone number ever exist. Thus leading me to cricket a whole other carrier.
Must be from the boost hack and boost lacking any tech support to close windows left open upon exiting customers and accounts seeming closed so where is the fix. If boost mobile is playing games they are sure to be brought at least to a hearing to be made aware and implement fixes as well as fines for the lack of customer care likely violating standards in place.
Congress will KNOW.

Boost Mobile is the absolute WORST company in the world to deal with. They do nothing but lie and provide absolutely ZERO SERVICE.

I have used a Boost Mobile Hotspot Netgear Fuse) for several years without problems. A few weeks ago I purchased 10 GB of data for $50. My hotspot died less than a day later. That when this nightmare began. I called Boost Mobile (hereafter justifiably referred to as BM) who eventually, after many, many phone calls, decided a new SIM card was needed. They promised to send me here at the campground in New Jersey where we are staying. A week later, nothing has arrived. I called BM again, and after several phone calls, was told the SIM card could only be sent to my home billing address. Weird-- because a WEEK AGO they had no problem with sending it here in NJ.

So now I have no working hotspot and no SIM card - and they have refused to refund my $50.

So, if you want to keep your sanity and not waste your time and money trying to deal with a company that offers ABSOLUTELY NOTHING, run like hell away from BM as fast as you can.

I dont know where to start, my experiene is not profession at all, I have been harrassed for months, I am mentally ill the constant calls are upsetting .I dont know what to do.Plus when I have important calls, the service is constantly at least 4 times a day. I brought talked to a man Brian James who stated that i be reimberce for the inconvinence for compansation the dollar amount from since all this started .Which is $300.00 I have talked to at least 10 customer service representive with no success. My account has been cut off. With no negotiation I need my cell phone because for business purposes. I have never been treated so poorly in my life. My name is Mark Scott Rice my phone is [protected], my e-mail address [protected]@gmail.com really need your help. Please help me this is important

I have been a customer of Boost Mobile/15995 East 14th Street, San Leandro, CA 94577, for over 5 years. I always bought my phones there with the service. I also told people how great they were until I asked them to unlock my iPhone I just bought from them in April 2019. Customer Service (Sara) & the Elevated Service (Alexis) were rude & said they could not unlock my phone for 12 months, & that I could not bring it back for a refund either because I already had it for two months! Alexis said, "you signed our contract which tells you about not unlocking the phone." This is such a scam to keep customers! If I wait a year, the phone will be old & most likely unusable. Who wants an old iPhone when they are up to iPhone 10's now!
At no time during the purchase of the service or any of their phones, did they explain about "unlocking" the cell phone. That should be first & foremost to a customer willing to accept their terms & before the contract is signed. Anytime a contract is signed most dealers will explain details of the contract to let you know what you're getting into. BOOST MOBILE DID NOT! They keep this a secret so they can scam the public! I am on a fixed income because of a work related injury, so downsizing my bills as much as possible is foremost to me right now. I have a opportunity to get free service with a cable company which I already pay for their cable & internet. I will take this complaint further if I don't get my desired results from Boost Mobile!

I have been a loyal boost mobile customer for over 12 years and bought an iPhone XR in December. I paid upfront for the phone and last month was offered to switch carriers with a deal through my job 3 days prior to my next bill with boost being paid. I canceled service with boost and they immediately cut off service and when I asked to have my phone unlocked, the customer service rep said she would process the request. 2 days went by and I couldn't activate my phone with my new carrier so I called boost and was told that because I haven't owned my phone for 12 months, they wouldn't unlock it. I have been hung up on, lied to, and given a different explanation of why they don't have to unlock my phone, even though I own it. I have been fighting with this POS company for a month now and still can't use my iPhone XR. There are no working phone numbers to the corporate office and the customer care numbers only connect you to outsourced foreigners that I can hardly understand most of the time. I just want to be able to use the phone I paid for without them using their criminal tactics because I canceled service after 12 years. How are they still in business?! Unlock my phone.

I have been calling boost mobile since before my husband left fourteen days ago. I wanted to know what we needed to do to make sure we could communicate with each other while he is in antigua. First person told me as long as I have money in my balance then I we can call. Which as soon as he landed we had no service. So then I was told there has to be wifi and I can add international minutes. I paid 10 for 200 minutes. When that didn't work and I called back I was told oh well you paid already but that is not going to work because it is not covered in antigua. I said cancel the addon but however I was not given a refund for false information. Then I called again and was told that I can reach landline for a charge down there. I went to call the landline and the call kept dropping. So my question is why did boost mobile representatives give me all this false information. Why? I kept doing my part and still kept coming up empty. I need someone to explain. [protected]

Customer service is a joke. Call twice wondering why I didn't qualify for the boost up promotion when I have been a loyal customer for almost 15 years I've gotten products off the boost up before so just wondering why I didn't qualify this time when my bill is on time my service has never been disconnected the lady told me I qualified and that someone would email me and so that I can get the promotion and then all of a sudden when I called again I didn't qualify they try to send me over to something else to get a lease on a phone or some that I did not want it made me very upset I'm thinking about switching companies

For almost five years every time I go to pay my phone bill, their location is closed by the time I get there after opening hours. What makes it even worse is I have to waste my time looking for other locations that aren't even closed. But as soon as I find one, it's closed as well. I'm getting sick and tired of this happening to me every month. Boost Mobile has lousy management, and their service sucks. They don't care about their customers

By far Boost Mobile is absolutely the slowest mobile service I have ever had. I only get 1 bar of reception anywhere I go, I can't talk on the phone and browse the internet at the same time, and I get tons of dropped calls. It's sad I'm on an iPhone but can't use it to full capability due to crappy phone service. Boost mobile service clearly needs a boost!

Hello Ive been having issues with boost for months now I had 3 different lines im down to just one line, one of my complaints that has me really pissed off ive been trying to reach customer service for more that 2 hrs this is ridiculous when I go to chat with agent they leave me waiting there and no agent has logged on to bother helping me I went online and when I call it doesnt transfer my call but when I called from someone else device the call went through this is ridiulous

I've been a boost user for a very long time. And I have switched from fifty dollar plan to 60 dollar plan and I've had nothing but issues. I have poor service. Slow internet. Also I can not access my boost account. Nor when I click on my boost app does it work anymore. I pay more for the better things yet I get nothing and I can't even look at my account anymore. Please do something about this. Email: [protected]@yahoo.com

Someone at this number (+3145262255, as it is with no dashes) called me at 1:30 PM 1-15-19. When I dialed the number back, A recording came on that sounded Boost Mobiles recording that stated I didn't have enough money in my account to complete this call and needed to add money to my account even though my next payment isn't due until 1/28/19. I caught on and hung up. Boost should go after these scammers.

Our bill was paid in full and still had 5 more days of paid service. I had phoned to get the unlock code for her phone to switch services after 2 miserable service years! They disconnected her and shut down her phone off with no direct orders! The new company had not even been contacted yet. You put us on the phone with customer service for over 8 hours. You made up every excuse in the world. Hope your company decays in agony! Screw you Boost you are crap! This is just one reason you are the top worst companies to do business with. Karma!

I can't use my phone I have the $50.00 plan and I can't use my internet we called to get help and make a complaint the lady we talked to hung the phone up on us. I am about ready to go back to metro pcs and I have not even been with u guys for even a month. You guys give no credits for anything that is sad if I wanted the phone hung up on me I would have just called a child

I bought a iphone6 preowned mobile from boostmobile.com by 12-nov-2018, first of all it didn't come with tool to open a simcard tray and even I did that with the help of friends, sim card was not supporting by phone. I have talking with boostmobile customer care, unlocking team, brightstar, online support team, no one is helping for resolving the issue and not helping return the device either, it is a new purchase with not even started using that. I have been chasing different boostmobile teams for 3 weeks now but no response and this is very poor (or) worst service I never seen at anywhere. If the product is not useful they help the customer to refund the money.

A month ago, i added my line to my husband's current account with Boost Mobile. Everything was okay until about a week later my phone started to act up, such as dropping calls, not accessing certain apps, etc. On Monday, October 30, 2018 i went to make a complaint about an officer with Internal Affairs Group (IAG) i recorded the sergant speaking with me. Afterwards, i went to the Superior Court to file paperwork and within 2 minutes i was distracted my 2 phones got stolen. I know that the police were behind this. They thought that the video was in one of my phones but what they didnt know was that my husband had recorded it on his phone.
Anyways, i spoke with a Customer Care Representive and i reported to the Boost Mobile employee that my phone was stolen. I had a phone that was given to me, i mentioned to him and he told me that the phone was compatible with the boost service but the sim card wasnt so i got a sim card and i went to a retail store to connect it and they told me neither the sim or phone was compatible. Therefore what upsets me is that Boost Mobile hires liars to bring the hopes up of their clients to destroy them like garbage.