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Booking.com / disappointing service - cancellation after getting a confirmation

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Dear Team,

This is very disappointing on part of a customer service where I have been confirmed the hotel rooms earlier and cancellation done post making the advance payment.

Date of Bookings- Aug 12- Aug 15, 2017
Hotel name: Fig Fin Beach Resort
Booking number: [protected]
Advance payment done: 4000
Balance payment: 8900

The reason made to me by Rajni was the hotel owners are increasing the prices so the same is been cancelled. When I had a word with Sachin (as per PDF) he said no such issues as such and you may feel free with the booking confirmation.

I have book the tickets earlier for because rates are low and same increases when time span is low.

I would like to escalate the same and will want the same rooms at the same rates. Or else need some alternate accommodations.

Regards
Amit Satsangi
Ph: [protected]

  • Updated by Amit Satsangi, Jun 08, 2017

    Dear Team,

    This is very disappointing on part of a customer service where I have been confirmed the hotel rooms earlier and cancellation done post making the advance payment.

    Date of Bookings- Aug 12- Aug 15, 2017
    Hotel name: Fig Fin Beach Resort
    Booking number: 1387195937
    Advance payment done: 4000
    Balance payment: 8900

    The reason made to me by Rajni was the hotel owners are increasing the prices so the same is been cancelled. When I had a word with Sachin (as per PDF) he said no such issues as such and you may feel free with the booking confirmation.

    I have book the tickets earlier for because rates are low and same increases when time span is low.

    I would like to escalate the same and will want the same rooms at the same rates. Or else need some alternate accommodations.

    Regards
    Amit Satsangi
    Ph: 9701361086

Am
Jun 08, 2017

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