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Booking.comconfirmed reservation never sent to hotel

I booked a room at a hotel through Booking.com and received a confirmation email with a booking number and PIN code. When we got to the hotel at 11:30pm they had no reservation in our name and no information was ever sent from Booking.com. By the time they determined they had no available rooms it was after midnight and we needed to be up at 5pm to get a flight home. We ended up sleeping in our car in 40 degree weather because we could not get a hotel room in the vicinity for an affordable rate. I will never book through booking.com again. To have the rug pulled out from under you after midnight is not something I chose to experience again and I can never trust that Booking.com will actually complete any reservations for me.

Rg
May 15, 2017

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