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Bonitas / I am absolutely disgusted with Bonitas's 'service'

1 United States Review updated:

I am absolutely disgusted with Bonitas's 'service'. It's a general consensus amongst the members I know. I submnitted a claim on 10 Feb for a consultation I had that same day. I handed it in to one of Bonitas's claim boxes. 4 payment runs have passed & I have received no acknowldgement of the claim, let alone payment. On 1 March I sent a query to their claims email address & their service centre email. I also attached a copy of the original claim. All my emails are acknowledged by a faceless, impersonal computer-generated auto-response. And that's all I heard until today's receipt of a survey request to rate their service based on my query submitted 1 March & RESOLVED 4 March! When & where was it ever resolved?? I have heard NOTHING from them, and it's been 2 months since I submitted my claim the 1st time, & a week since I submitted it a 2nd time. This is not the first time I have experience this with Bonitas. You'd think they would be keen to provide the best service possible to allay their clients' fears about the shaky future of the company, & to retain their membership. The audacity ot request a rating on their service when there is absolutely none, astounds me!

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Comments

  • We
      28th of Aug, 2015
    0 Votes

    Dear Sir/Madam. i am a member of Bonitas and i am only want to get my medical tax form, and look like Bonitas can not help me here are all my query numbers 170815QF939 210815QFH6VY 240815QFJ8PT I hope there are same one that can help me my member number is 02002521341 my fax number 0399762148 Kind regards

  • Fi
      25th of Apr, 2016
    0 Votes

    GETTING SICK AND TIRED OF BEING SHUNTED AROUND BY BONITAS - My Medical Aid number :27703798104. 1) My mother ended up in hospital at the beginning of the year and underwent surgery of which she was in theatre for nearly 5hours. I got a call from a Pulmonologist on Friday saying Bonitas refuses to pay the account, due to some pre-existing condition. I fail to understand what a Pulmonologist’s treatment has to do with her arthritis??? I once went for extensive surgery and a Pulmonologist was called in. The fact that my mom is 70 years, probably warranted the need for a pulmonologist. 2) At the beginning of the year the Professor applied for my mom to go onto chronic medication. I submitted the scripts. The doctor eventually informed Bonitas of the ICD10 codes. This was not good enough. Still haven't had any approval. 3) A month ago the Professor made further application for more Chronic medication (this is super serious in light of her hospitalization), and I only got a letter from them explaining a "bucket list". WTF? I still don't know what has been approved and in which year she will receive the medication. The I got a call from Pharmacy Direct on 8 April, saying they are delivering medicine. I called this morning to find out where it was. They said they are waiting for the script?? Where's the script the Professor sent to Bonitas? Where is the script or approval for the first script? Why do they not pay a specialist for "in hospital" treatment when it does NOT have anything to do with her pre-existing condition - Does Bonitas know what "a PULMONOLOGIST” is? I think it is time to look around for another medical aid and to take my family with, i.e. my children, their spouses, and all my friends on social media. Josie

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