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I don't recommend this store to anyone
Had the WORST experience with Bobs Furniture, and would not recommend it to anyone. Anyone.
I purchased a sofa and loveseat Mid February, it was to be delivered that Friday.
Week 1, it was never loaded onto the truck
Week 2, cancelled due to weather
Week 3, delivered, loveseat has a manufacturers defect in it.
Week 4, new loveseat delivered to be swapped with defect, new loveseat comes with same defect
Week 5, AGAIN, deliver new loveseat with same defect.
After so many calls to customer service, I was told there was nothing else they could do for me. I was told I could keep the loveseat or swap for a new set. I had NO intention of purchasing anything else from there, and basically just surrendered. I received a $75 gift certificate in the mail 3 weeks later for «my trouble". I would not recommend this store to anyone!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service!
Bob's delivered a damaged curio to my home and I sent it back. Bob's attempted to deliver TWO more damaged curios to my home. I sent both back. They will not refund my money. They will only give a refund three days after purchase. THE PRODUCTS TAKE LONGER THAN THAT TO GET TO YOU!!! Horrible low quality furniture. They will not stand by their...
Read full review of Bob's Discount Furniture and 19 commentsinferior merchandise
Bob's Discount Furniture
www.mybobs.com
Hello,
I purchased a couch and chaise lounge from Bobs in May at their Totowa, NJ store,and it was delivered on June 6. The cushions are sagging and the material is loose to the extent that there are deep creases in the material. It looks more like three years old then three months old. I called customer service today and I was told a technician is coming out on Sept. 15 to look at it and make an assessment. I was given a three month "free ride" with the payment of the merchandise and now I have to pay in full to avoid finance charges. I don't know what to do. If I pay, I am stuck with the merchandise. If I don't pay, I will owe finance charges which I do not want to pay. His merchandise is definitely inferior yet he clearly states on the little invoice portfolio that he gives to you that is merchandise is of high quality with discount prices, etc. Has anyone had a similar problem? If the technician agrees with me, will I get any restitution?
Elaine Del Vecchio
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased a queen firm mattress from your El Cajon store 5/31/21. Delivery was made on 7/10/2021. This mattress is not offering support. We were forced to purchase another mattress.
Order Number: [protected] Customer Number: 9795268
Date of Order: 5/31/2021 Date of Delivery: 7/10/21 Total
Item # [protected] Price: $799.00 Total Price: $995.41
Two sets of bedrooms and a sofa had bedbugs. I bought them so I can move in clean slate. Three months later they started eating my family's body. We ended up having allergies. Some other people had the same issues.
i like to know why aren't you making anymore love seat
I bought stuff from Bobs. And it was great have had for years no problems. Still looks brand new. I also want to add they use vendors the same company that inventories ray our and Flanagan puts some products in Bob stores so the quality is good
Just like the saying goes" YOU GET WHAT YOU PAY FOR" I really do not bargain shop but I couldnt find the color I wanted until I went to Bobs got the $799. special package...worthless...the set is 6 months old I live alone the couch looks like a family of 4 over weight live there. ITS NOT A BARGAIN...I will be searching very soon for a new Living room set..DO NOT SHOP THERE PAY THE EXTRA BUCK AND SAVE IN THE LONG RUN
Bob's IS cheap/mid-grade stuff. If you go in there expecting ethan allen quality, you're going to be disappointed.
That said, I have purchased my dining room set, my livingroom set, and a matress set from bobs and never had any issues. It's not the best stuff out there, but it works well for my 'bachelor pad'.
Thank you for your honest complaints. I was at Bob's last month to see what I was going to buy. And this week we were going to purchase a sofa set. Not now. I guess I will pay more for a better quality sofa set. Thank again...a family in desperate need of a good sofa set, and doesn't need any headachs.
I purchased a sofa and oversized chair/ottoman in June,07 as well. After have the set for one month, I had to have a technician come out and re-stuff both pieces. My furniture also looks like I've had it for years; I wouldn't recommend Bob's if it were the only furniture store around. It is extremely cheaply made and customer service is horrendous. I am very disappointed in my purchase.
About Bob's Discount Furniture
The company prides itself on offering high-quality furniture at a fraction of the cost of other retailers. Bob's Discount Furniture offers a wide variety of furniture options, including living room sets, bedroom sets, dining room sets, and home office furniture. The company also offers a range of mattresses and accessories to help customers create the perfect living space.
One of the things that sets Bob's Discount Furniture apart from other retailers is its commitment to customer service. The company offers a range of services to help customers find the perfect furniture for their home, including free design consultations and a 3D room planner tool. Bob's Discount Furniture also offers a variety of financing options to help customers afford the furniture they need.
In addition to its commitment to customer service, Bob's Discount Furniture is also committed to giving back to the community. The company has a charitable foundation that supports a range of causes, including children's health and education, animal welfare, and hunger relief.
Overall, Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their home. With a wide variety of furniture options, excellent customer service, and a commitment to giving back to the community, it's no wonder that Bob's Discount Furniture has become a household name in the furniture industry.
Bob's Discount Furniture Customer Reviews Overview
One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.
Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.
In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.
Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.
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Bob's Discount Furniture emailsaskbob@mybobs.com100%Confidence score: 100%Supportlaura.richardson@mybobs.com100%Confidence score: 100%SupportBobcares@mybobs.com100%Confidence score: 100%Supportnicole.theriault@mybobs.com100%Confidence score: 100%Supportchristian.ambrosio@mybobs.com92%Confidence score: 92%
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Bob's Discount Furniture headquarters428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
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I just ordered a chaise and couch from bobs. I really wanted same week delivery. They promised 10 days I would get it delivered. The day before they were to deliver they called and said 2 more weeks! I'm so pissed, I would have gone somewhere else if I knew I would be waiting over a month. They are paying us back the delivery fee. 109$ and giving us a 100$ gift cert for the store. If they can't make the next delivery I will go postal on them...
I just sent a tip into Fox New Network to tip them off about MR "no fancy gimmicks" and the growing complaints about his products. Goto Fox.com and do the same. Maybe the media can get some results.
I have recently been having problems with a purchase from Bobs. I purchased a bakers rack to complete my set that I have purchased from Bobs over the past few years, 7 pieces total. In my most recent purchase I opened the box to my bakers rack upon arriving home to find no instructions included on how to properly assemble this furniture. Upon 5 phone calls and 2 hours of my time Saturday morning, I am still without instructions and the pieces of my bakers rack are tucked in the corner of my apartment waiting for the instructions to arrive, so I can properly assembly it. I was told to wait and call back on Monday morning when the vendor was open to get instructions mailed to me. I was then told to come to the store and view how the piece on the showroom floor was assembled and try to assemble it on my own. I find this frustrating, as the instructions should have been included in the box with the bakers rack. There are many furniture shops in Nashua, NH to shop in, but I have brought my business to Bobs but after this experience I have to question where I will make my future purchase.
I am back. Just found out that the company didn't even send out the screws for my son's bed until today. Why would you tell a customer that you are going to send out the part that day(April 24th) when you didn't even do it until now (April 29th)? Also, the lady from customer service couldn't even track the package as to when we will receive it. How hard is it to tell a customer whether it is Next day, 2nd day, etc.?
I totally agree with the customer. Me and my boyfriend bought a bed for my son on April 21, 2008. Delivery was for Thursday the 24th. They came with the bed but a set of screws was missing from the box to put the bed together. The parts are all over my sons room. He can't even play in his room. The drivers called the company and they said they will have the screws shipped out. My boyfriend called all weekend to track the screws and customer service seems to not know when they will arrive. We figured they would send them out next day. I guess they are to cheap to do that! It is now April 29th and still no screws. My son has been sleeping on an air mattress since Wednesday the 23rd. Once this bed is put together (hopefully with no more problems), we will not be buying anything from them again.