The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bluegreen Resorts / scam and cheating!

1 United States Review updated:

My husband and I were ALMOST scammed by Bluegreen resorts. We paid 20.00 (refundable) after we listened to their PROMISED 90-minute presentation on the company (SCAM). However, my husband and I ended up there 5 and a half hours. Needless to say we signed up for their sampler plan after not being able to afford the highly priced 25,000 plan they offered first... then, 13,000 plan... that was over our budget the next plan was 5,000 which was still too high... then them FINALLY offering us the sampler plan that was 1,000 more in our price range.

We sat down to sign the paperwork that basically finalized this scam. The woman explained the details that were completely (omitted) from the conversation with the sales rep. We quickly found out when speaking with this woman who was finalizing our plan that this one-year plan (sampler) was ACTUALLY only active for 10 months because you cannot book vacations for the first 40-60 days because it takes that long to get you in the system. Then we find out all holidays and June, July & August are out as well. People on the sampler plan cannot book during these dates. So in all reality there is only a small limited time (if any) that we would be able to use these points. The topping on the cake of this story was while going through these MAJOR details left out by the sales rep. my husband asks to talk to the sales manager. The manager tells him he can help us during those times we want to go in August. He then looks over the divider and makes sure no one else is in the room and says "I'm not suppose to do this but here is my cell phone number. Call me in 3 days and we will work out the details on dates etc. Well... we left signing up for this plan. As soon as we got out of there we instantly called and told Bluegreen we changed our mind. We looked over the paperwork and saw that we had EXACTLY 3 days to write a letter to the headquarters in Florida to CANCEL THE CONTRACT. The interesting thing here is that the manager said to wait 3 days so conveniently so that it would be TOO LATE to cancel. I'm glad we read the fine print and took action. Today, 2 weeks later Bluegreen credited our account the money they took 2 weeks ago. I hope this helps you if you read this in time.

Paul & Heather.

Sort by: UpDate | Rating


  • Ta
      3rd of Sep, 2007
    0 Votes

    Thank you so much for letting people know that they can get out of this scam before it's too late!!!!

  • Mi
      5th of Sep, 2007
    +2 Votes

    Thank you very much Paul & Heather, I had the most fleeting moment of bliss when I signed up for this program, and moments ago I was astounded when I actually was able to take the time to research this company. All in all, thank you.

  • Ja
      11th of Oct, 2007
    -1 Votes

    We just got back from our free resort vacation getaway. What a scam, sham, bait and switch project BlueGreen has going on. First of all they claim you are being offered 3 days and 2 nights, when in actuality you are not even there 48 hours. Then they lie about almost the entire program offered. First of all they lied about the stock prices, the use of the points and would not let me see a contract to review and read the fine print. All they wanted was the down payment and a signature. I told them we would not sign anything that day so then I got the well you wont get the 1st day incentives that save you $1300.00 or more. Well you know what, if a company has to throw in $1300.oo or more for sign up incentives to suck you in, there is usually a problem with the company. Now after coming home and researching online, we are so glad we walked away and were not pressured, bullied and sucked in by these quick talking sales representative. I don't know how they sleep at night.

  • Gr
      16th of Oct, 2007
    +3 Votes

    Here's one better. We my finance and I each entered a draw raffle style for a free vacation getaway. Trisha "won", they called her informed her, so I started to listen in( it was exciting ) the guy on the phone totally sold us on this extravagant inclusive trip, told us of a time share conference that would be held while we were to be in Orlando, but not mandatory for us to attend, so stupidly we paid the $299 per person for some booking fee or something (should have known). Anyways we get the papers and upon reading the small print I find out that if we don't attend this time share thing we are subject to an additional charge of $70 - $200 per night in the hotel plus had to get to Orlando then all the frigging boarding taxes and many other hidden costs. [censored] SCAM Tried calling the 800 # to cancel no answer for 2wks, 3wk call 800# to book then they pick up 1st ring, still haven't received our monies back, however now approx. one month into the ordeal they say we should get credited within 10 business days. Won't be fooled again!

  • St
      14th of Feb, 2017
    0 Votes

    @Greg Trisha maybe you shoul listen a little better to the calls, they tell you on the phone on a recorded line that you must attend the 120 min presentation.

  • Mi
      16th of Oct, 2007
    0 Votes

    Blugreen is a a reputable company. They've been around since 1966. I've had an opportunity of dealing with Bluegreen. When I traveled on my Florida/Bahamas cruise vacation I had a wonderful time. Everything that was promised to me was given. The presentation actually did take only the 120 mins and it was my first time cruising... Loved It!! I will definitely travel with this company again.

  • Jo
      10th of Dec, 2007
    -5 Votes

    Bluegreen promises the world during the presentation. But don't be fooled like we were. The salesmen make it sound so good. But, when it came to the paperwork, we got rushed, and most of the wording is where only a lawyer could understand. We made a big mistake, because the salesmen misrepresented the program, but when we really got to looking over the paperwork, we found that there is a line stating that whatever the sales person verbally says to costumers is not legally binding. The maintainence fees went up over $300.00/yr. We've only been with them for a yr. So, there is no telling if they are to go up every yr. Booking a vacation is a joke. Good luck getting to go when you are able to. This vacation club is not for the average working american. It is impossible to book a vacation when you are off work, because they are "all booked up!!!" even if you try to schedule 11 months in advance!!! This vacation club is a scam, and i do not see how someone can sleep at night knowing that they are making millions off of hard working people. Maybe if you're retired, and have nothing else to do with your money, besides pad an already rich man's pocket, then this is the club for you!!!

  • Bl
      22nd of Jan, 2008
    0 Votes

    I have been reading everyone`s complaints about bluegreen and their Dog and Pony show we put on and I understand how you people could be frustrated.I think the problem here is that the people who are writing these complaints are pissed off because they sat down in front of a Great sales person that put them in the picture and made them do exactly what we are trained to do.
    I am trained to sell.I didn`t build the resort,I didn`t make the policies.So don`t take it out on the salesperson who Closed you.
    I have been selling for 2 years now and I have had 2 people unhappy out of 200 families.So to the 198 happy families across this great country of ours....Thank You for my New Mercedes......Peace Out.

  • Lu
      12th of Jan, 2017
    +2 Votes

    @Bluegreen Sales Rep "am trained to sell.I didn`t build the resort, I didn`t make the policies"
    Oh, I see. So your a spineless, pass the buck, moral relativist kinda guy. Enjoy that Mercedes you s###bag. I have too much self respect and intelligence to do what you do.

  • St
      14th of Feb, 2017
    -1 Votes

    @Luke Jackson youre an ###. im a sales rep too and you should listen a little bit better. I have never had any of my customers call back unhappy with their vacations

  • Co
      1st of Mar, 2017
    -1 Votes

    @Luke Jackson Bluegreen just ruined our honeymoon cancelled our reservations three days before we leave. Where would you recommend I get a hotel in New Orleans?

  • Da
      28th of Jan, 2008
    -6 Votes

    I think all of your sales people and all the other people in those offices are a bunch of lying Son of a ###!!! I was ripped off. Also, I was told I could recieve a vacation and I paid almost two thousand dollars at closing and paid $130.00 a month for 11 months.I never spent the first night in a resort and tried to make reservations but they were always booked.After trying several attempts and no progress, I stopped payment on it.After I stopped payment I was going to take the loss on what I had already spent and go on,but no one would help me sell the property. I have now recieved a 1099A in the mail saying they are going to take the remaining balance from my income tax refund in which I will not recieve a title. Furthermore anyone who is thinking about (Bluegreen),should stay away! And for the boasting sales people talking about their new Mercedes,you got it by ripping people off. Take their free meal tickets and their 3 days and 2nights free and tell them to kiss your ###!!! This is not the end for me,I will fight it till I die and I will do all the advertising that I can for (Bluegreen) I am contacting the BBB!!!

  • St
      14th of Feb, 2017
    -1 Votes

    @DANIEL lol

  • Me
      20th of Feb, 2008
    +2 Votes

    Bluegreen is a waste of time and energy. My mother and i are planning a vacation in gatlinburg tn. A representative from bluegreen called us one evening to set up the promised 3 night chalet deal
    I gave her permission to deduct the $50.00 from my account. A week later, i get the confirmation in the mail and it states a 2 night 3 day hotel stay. I have been on the phone all morning trying to get this matter straight. I have sent emails to the main office and everything. I told the representative we deserve something better because its was one of their own employees fault that the correct information was not set up. I will never, i mean never, fool with this company again. They are a rip off and a waste of time.

  • Da
      3rd of Apr, 2008
    +1 Votes

    It is amazing as I read these coments. I could insert my name into the first one. My wife and I listened to the three and a hlaf hour presentation and turned down the $25K, then $13K, and finially bought the sampler package to get the heck out of htere. We, too were given a cell phone number under the table. We had to wait 45-days for it to be activated. It can't be used in June, July or August or around a major holiday (Dec.) That means it is good for only seven-months. We tried three times to book something three weeks in advance and were told it was all full. I even asked what resort of any of the samplers have availability. We went through each one - I had a plane credit and thought I'd use them - the only one available was partially closed and all the amenidiets were shut down for reconstruction after a hurricane.

    I just tried one last time to use my $900 worth of points for a weekend and May, but can't becuase it is close to Memorial Day. Mine expire Sept. 3 so I just donated $900 to this scam.

    Don't be fooled. Stay away from Blue green or take the free trip and refuse to buy and bail.

  • Sa
      14th of Apr, 2008
    -1 Votes

    My husband and I also ended up purchasing the sampler package last August. We really did not plan to buy anything at all but the salespeople were very persuasive. Really we went for the free weekend at the beach, that was a disaster. We were under the impression that we would be staying at one of Blue Green's resorts but that was not the case. We stayed at some other resort that was just awful. Anyway we thought that it might be nice to split our points and go to the mountains in the fall and the beach in late spring. It turns out that if you are planning to stay for less than 7 days you have to book 5 months in advance. So there went our plans. We will be taking our vacation the first week in May because we did book it in January. I just hope the resort is as nice as they claim, espescially since we are paying $900 for 5 days. I too really wish we would have just continued to say no or just got up and left.

  • El
      29th of Apr, 2008
    0 Votes

    Totally Disagree!!! Blue Green is great! Their plan is wonderful for us. We have enjoyed ourselves all over the place.

  • El
      29th of Apr, 2008
    -3 Votes

    Also, I have never had trouble booking a resort.

  • Mi
      11th of May, 2008
    -1 Votes

    You people need to learn what a scam is before you start typing ridiculous messages on the internet. You people that say you were promised a 90 min presentation (1) did you ask to leave after 90 min. They do not and cannot chain you to the inside of the building (2) did you read the paperwork that you signed before the presentation that states the presentation will last at least 90 to 120 minutes or longer depending on your level of interest. You people that say you were offered 20, 000 and then 10, 000, and then 5, 000. I have been a happy bluegreen owner for 8 years. They offer you different packages based on how many days of vacation you use and can afford. If you dont vacation enough for the 20, 000 pts package and you tell the sales rep it costs too much, they will show you something smaller. And to you people that purchased the sampler program. Some of you guys in your comments cant tell the difference in $900 and 9000 points, so how can you expect us to believe you were scammed!!! With the sampler program, you are not an owner. You have one year to use the points at the listed resorts. It takes 30 to 45 days before you can book a vacation. You cannot use it during june, july, or aug or major holidays. Since it is peak season and this time is reserved for owners. The people who say that they were rushed. Did you tell the contract person that you felt you were rushed??? Buy a car... They rush you too... If you ask no questions, then the process moves along. No they will not read ever word on the contract to you. Who does that? When you buy a house or a car, or even get a loan from a bank they don't read the contract to you. Hell, when you buy a cell phone they don't read the contract to you. Before the contract process if over, and while your voice is being recorded, bluegreen asks if you were promised anything that was not covered in writing. I find it odd that none of you complainers that say you were promised the world and not given anything failed to say that your contract process was recorded and that if you were promised anything that you were not given you can call bluegreen and listed you your own voice agreeing to the contract and stating that you were not promised anything else.

  • Lo
      11th of May, 2008
    +2 Votes

    If I have said the same thing once on here I have said dozens of times.

    People dont know what they have signed or aggreed to so when its not what they want it to be its "lets all shout scam"

    I am glad that someone else has stood up and told them the same.

    Good on you.

  • Am
      13th of May, 2008
    +4 Votes

    I also disagree with this complaint. Nothing is life is free! We also went to our initial Bluegreen tour for the free gifts and came out with a sampler program. Growing up in a family that used a fixed week timeshare, where we went the same place, the same week, every summer, I liked the flexibility of the points system for Bluegreen. We bought the sampler with 9000 points and had planned to go to ARUBA for a week and that would only cost us 5000 points. Of course, WE waited till the last minute to try to book something (3 months out maybe), and they were booked -- it was right around Christmastime, but within the time we could book for the sampler package. So we changed our plans and spent a week at the Fountains resort in Orlando, FL -- no problems getting a reservation, had a GREAT time and still had leftover points.

    Then we got some time in TN for Valentine's day. What a wonderful way to spend the holiday with the one you love, in a cabin in the mountains. No problems with the reservation, we made it in January for a February stay. And STILL we had points leftover.

    We ended up buying a full ownership with the company (and got even more free gifts at the presentation). Yes, the sales people are meant to SELL you something, that's what you're there for. As someone said earlier, car salesmen do the exact thing. If you were unclear on something, you should have asked a question. Don't you remember the saying "the only stupid question is the one you don't ask." Well, if you don't ask, you are bound to be unhappy.

    We read through every single line of our documents when signing the mortgage -- that's what a responsible person should do. Don't just ASSUME that what someone told you is correct, it needs to be in writing. That's how the world works today.

    Bluegreen is a great company and we are nothing but satisfied with them. And yes, they showed us high priced packages that we couldn't afford, but they found us the perfect package for our price range and time we have to vacation. In the future, we plan to buy even more points so that we can travel when we have more vacation time from work. For now, we LOVE Bluegreen.

    If you don't feel the same way, try to re-evaluate your situation -- are you angry at Bluegreen or yourself? Don't misdirect your emotions.

  • Sc
      13th of May, 2008
    +4 Votes

    Amanda (and the several others of her ilk in this thread) are obvious
    Bluegreen Plants (pun intended). If you have bought from Bluegreen within the
    past three business days, you should IMMEDIATELY cancel your contract following
    the instructions (required by law) on your contract. If you are thinking of looking
    into Bluegreen Resorts as an option for fun would be better off getting
    all your teeth pulled, while awake, without an anesthetic. If you have already been
    scammed by Bluegreen, you should report them to the BBB and your State Attorney
    General's office. If you have the money, you might want to help your fellow
    suckers by approaching a good tort attorney about starting a class action against

    If you are a Bluegreen Sales Rep liar like and Amanda,
    may the God of all, whom you obviously don't believe in, have mercy on your
    pitiful soul...sometime *before* you have your gruesome accident in you new
    Mercedes. If not, you will unfortunately but likely burn forevermore, since
    God is just.

  • Am
      13th of May, 2008
    Best Best Advice +6 Votes

    A. I'm not a Bluegreen sales rep.
    B. I'm a grad student making less than most of these people that were "scammed" on this board, so I definitely don't drive a Mercedes.
    C. I will not "burn forevermore". I merely posted in the first place so that people who look on this complaint board might see that there are two sides to every story. I was simply trying to give the underrepresented one. I'm sorry for those of you who have had a bad experience, but not everyone has been in those shoes.

  • Lo
      14th of May, 2008
    +2 Votes


    What a bitter and sad person you must be.
    Bluegreen is not a scam it is one of the best points systems going.
    We have had many a fun holiday and will be back having a good time the week after next and( the week after that as well)

    Amanda I like your post, I have said the same thing time and time again on here they have no idea what they are missing out on.

    Scamintor how many times in a day do you throw your dolly out of the pram you seem one sad person and before you throw it out again and also spit out you dummy.
    NO I do not work for BG and no I am not a plant BUT I do drive a MERC. it may only be a SMART car but mfg by them lol

    so get a life and dont knock the owners who know what to do and how to use what they bought.

    Must be off now have to pack my bag for my next BG holiday

  • Cl
      19th of May, 2008
    +2 Votes

    I had a similar experience, but I actually signed the purchase contract for a plan for $30, 000. Being the internet nerd I am, I immediately researched them online and found a ton of horror stories - all revolving around unethical sales tactics. I, too, had a sales rep who told me to call after 3 days for a special accommodation, and I noticed the sales guy and the guy processing the contract would never be in the room at the same time. I later learned this was because the sales guy was saying things that were flat untrue - including his assertion that I could rent points online for double or triple what I paid for them. The good news - I followed the cancelation instructions to the letter, and had zero problems getting out of the contract. I called their corporate office to confirm they had received my cancelation and were processing it, and they were very helpful and polite. I also monitored my credit report, and no loan or mortgage was ever established in my name.

    What I've heard from others is - BG is a great resort program, but don't buy directly from them. You can buy resale online (make sure it's an "authorized dealer") for about 1/3 the cost, with the exact same benefits. For example, the plan I signed a contract for, is available from an authorized dealer for $10, 000.

  • Ho
      17th of Feb, 2017
    +1 Votes

    @Clif M What I've heard from others is - BG is a great resort program, but don't buy directly from them. You can buy resale online (make sure it's an "authorized dealer") for about 1/3 the cost, with the exact same benefits. For example, the plan I signed a contract for, is available from an authorized dealer for $10, 000.
    ---Not 100% true... for instance, I am a BG owner with Gold status (35, 000 points). Being Gold means that among the regular things like booking vacations, I am also given a free week-long stay at the resort of my choice, so long as it's in the off-season. Although most will say that they can't travel in the off-season making that perk useless, I have found a way around that. I have booked a stay at a resort, then "deposited" the week into RCI (included for every BG owner), then used the week during peak season when I could travel. For instance, I deposited a 3bedroom cabin in Christmas Mountain in April and flipped that into a 2bedroom villa in mid-July in Orlando. Meaning that my family and I are going to be staying in Orlando at a 4-star 2bedroom villa for FREE!
    This is just one of the perks that Gold members have. I also will be staying in a 2, 600 square-foot presidential suite in Vegas in October for minimal points (because Gold members can upgrade to a presidential suite once a year). My high school buddies are coming with me and will be paying me $200/night for the room, meaning I am actually making money.
    Another trick I have picked up is extending a vacation. For instance, I have reserved a room for two nights, but have called BG and added extra nights for free. This is a cool trick if you want to check out late, or if you want to stay longer. I have used this a number of times when I had a late flight and didn't want to be at the airport all day. Of course if you have the time and you can anticipate that the resort won't be packed, you can stay up to a week and only use points equal to a 4-night stay.
    This is just a few of the perks my family and I enjoy as BG Gold status owners. Its important to know that UNLESS YOU BUY DIRECTLY FROM BLUEGREEN OR FROM PINNACLE (WHICH IS THEIR AUTHORIZED RESALE DEALER) YOU ARE NOT ELIGIBLE FOR THESE ADDED BENEFITS). Again, owning a timeshare isn't for everyone, but for my family and I, we wanted to invest in our time together.

Post your comment