Blooms Today
Reviews and Complaints

Thank you for posting this "Bloom Reward" scam thing, thousand of people made mistake because of their advertising "buy our flowers today and you will receive 20.00 off your order " . That 20.00 off is the bait, you will end up paying hundred of dollars later .

UPDATE:
The issue has been resolved. I received a refund check from Blooms Today/FlashFirst of Haymarket, Virginia. Although its still not clear what the problem was (maybe understaffed or maybe a secluded bad experience from one of their employees, but I feel I at least owe them this post for making good by righting the wrong.
In the future should you have a bad business experience, please don't hesitate to google the Better Business Bureau, type in your area or zip code, compose a description of your bad experience, and please don't forget to include their link so that the BBB may look into the situation.

Sharon Ramirez (the Blooms cursing customer no more)

If Blooming Idiots Today sends me any bills in the mail for $9.99 (because they will not be able to make any more unauthorized charges to my Mastercard account anymore), I will then return those same bills marked "Toilet Paper - Return To Sender!" That way there will be no mistake on what they can do with them.

Sharon Ramirez

I will post everywhere on the web, report to The Better Business Bureau, any where else I can think of until Blooming Idiots Today refunds my money. Here's what I wrote them:

Dear Customer Dis-Service:

I don't know why I am bothering to write, except for the fact I have time I don't mind wasting this evening because your e-mail address (just like your cancellation form), probably doesn't work either...another useless tool for scamming.

Nevertheless, I filled out the phony cancellation form you had posted in January (that you recently removed from the website when I looked today) and found when I viewed my account that you sly foxes billed me $9.99 again, despite the fact that an e-mail was sent to me confirming my Blooms Today/ Blooms Rewards cancellation back in January, and informed me that I will not be able to join again for at least six months. What a laugh! You guys are so desperate to take advantage of me (and I see alot of others too) probably some like me during the time of death in the family and the need for a vase of flowers for their dearly departed's funeral. See link below.
http://www.google.com/#sclient=psy&hl=en&q=blooms+rewards+cancellation&aq=1&aqi=g2g-v1&aql=&oq=&pbx=1&psj=1&bav=on.2, or.&fp=ee7ae51cefa9981c

Nevertheless, I'm very strong, heal very fast, and after noticing that you have billed me again on Feb. 17, I phoned your Rewards Customer Dis-Service today thinking there may have been some mistake & made a mistake by asking for a refund. Lo & behold! You had some rude woman scarcastiscally yelling at me that I don't understand, that Blooms Today will continue to take the money out of my account every month in the future (not!) & that I just plain wouldn't listen to her. By the way, what a laugh! Confidentially, how much did you pay that clown? Because she didn't intimidate in the least, and I do understand. I understand that you are not above the law, and I understand that your website is nothing but a fraudulent webscam.

I have reported you to Mastercard. The account that you have been billing me through has been CANCELLED (no more account, no more unauthorized charges from you!), and I expect the most recent unauthorized charge of $9.99 to be refunded me immediately by check, and received by me in no later than 7-10 days from this date. Failure to do so will, without a doubt, result in step 2.

In looking forward to my refund very soon...

Sharon Ramirez (the cursing customer that just didn't understand)

UPDATE:

The issue has been resolved. I received a refund check from Blooms Today/FlashFirst of Haymarket, Virginia. Although its still not clear what the problem was (maybe understaffed or maybe a secluded bad experience from one of their employees, but I feel I at least owe them this post for making good by righting the wrong.
In the future should you have a bad business experience, please don't hesitate to google the Better Business Bureau, type in your area or zip code, compose a description of your bad experience, and please don't forget to include their link so that the BBB may look into the situation.

Sharon Ramirez (the Blooms cursing customer no more)

Don't worry. I'm on it! Blooms Today is a webscam. they did the same thing to me. After giving them a piece of my swearing mind, I terminated my mastercard number for a replacement, so they can not get anything if they bill it again. I'm hot & want a refund for what they did get. Here's what I wrote them at: concerns@bloomstoday.com

Dear Customer Dis-Service:

I don't know why I am bothering to write, except for the fact I have time I don't mind wasting this evening because your e-mail address (just like your cancellation form), probably doesn't work either...another useless tool for scamming.

Nevertheless, I filled out the phony cancellation form you had posted in January (that you recently removed from the website when I looked today) and found when I viewed my account that you sly foxes billed me $9.99 again, despite the fact that an e-mail was sent to me confirming my Blooms Today/ Blooms Rewards cancellation back in January, and informed me that I will not be able to join again for at least six months. What a laugh! You guys are so desperate to take advantage of me (and I see alot of others too) probably some like me during the time of death in the family and the need for a vase of flowers for their dearly departed's funeral. See link below.
http://www.google.com/#sclient=psy&hl=en&q=blooms+rewards+cancellation&aq=1&aqi=g2g-v1&aql=&oq=&pbx=1&psj=1&bav=on.2, or.&fp=ee7ae51cefa9981c

Nevertheless, I'm very strong, heal very fast, and after noticing that you have billed me again on Feb. 17, I phoned your Rewards Customer Dis-Service today thinking there may have been some mistake & made a mistake by asking for a refund. Lo & behold! You had some rude woman scarcastiscally yelling at me that I don't understand, that Blooms Today will continue to take the money out of my account every month in the future (not!) & that I just plain wouldn't listen to her. By the way, what a laugh! Confidentially, how much did you pay that clown? Because she didn't intimidate in the least, and I do understand. I understand that you are not above the law, and I understand that your website is nothing but a fraudulent webscam.

I have reported you to Mastercard. The account that you have been billing me through has been CANCELLED (no more account, no more unauthorized charges from you!), and I expect the most recent unauthorized charge of $9.99 to be refunded me immediately by check, and received by me in no later than 7-10 days from this date. Failure to do so will, without a doubt, result in step 2.

In looking forward to my refund very soon...

Sharon Ramirez (the cursing customer that just didn't understand)

yep...you're an idiot if you order flowers through anyone other that your LOCAL FLORIST!...
THINK ABOUT IT...THEY NEVER ACTUALLY HANDLE THE FLOWERS...JUST YOUR MONEY! THEY KEEP FEES FOR THEMSELVES AND THEN they SEND IT TO...A LOCAL FLORIST, anyway! JUST CALL YOUR LOCAL FLORIST!
they probably have a website...JUST DO IT!

Bloomstoday on-line florist advertise funeral flower arrangements at 50% off which you think sounds good, right? wrong, not until you submit your order do you find out that it is not 50% off but up to $25?.00 dollars off which is a huge difference in price and only if you sign up for their Blooms rewards program at $10".00 per month and some other program at 15;.00 per month, . In addition, they do not subtract the 25".00 dollars from your order but say they will issue you a credit within 72 hours, but none of this is told to you until you hit the submit button and receive your confirmation page, . Then when you try to cancel, they will not immediately release the hold of the charge you must wait up to 7 days, meanwhile, I have no additional funds to order a floral arrangement for a funeral I am attending tomorrow;. This Company is a Scam!

We ordered a specific flower arrangement for delivery the following day. Early on the delivery day we got a call that the particular arrangement was not available for delivery from the local florist. We reluctantly agreed to a substitution even though we only ordered from this company because of the special flower arrangement.

Late on the delivery day we called the customer service number and (after an extended hold time) we were assured that they would be delivered by 5:30 that day. They never arrived.

We called again, but the customer service line was closed for the day!

The order was still not delivered by 4pm the day following the scheduled delivery date, so we cancelled the order.

I ordered Mother's Day flowers to be delivered Saturday May 8th. At 6pm on Saturday (may 8th), I received a call telling me the flowers would not be delivered. That's great. I not only depended on BloomToday to honor it's commitment, but I didn't expect they would cancel at the last minute (leaving me with no options). I am very angry that this happened.

Also, on the day I ordered, they advertised 50% off all flowers ordered for that day on their website. Yet they don't tell you until the very end of the transaction that you have to join their club in order to receive the discount. They also don't tell you about the $14.95 charge (delivery I assume) or another $2.95 charge on top of that. Their approach was rather deceiving.

I would never do business with this company again, and I would go out of my way to help ensure other people don't have the bad experience(s) I've had.

I will never ever order from this company again, and also let my friends know not to order. I ordered canations for my sisters birthday (they are her favorite). They sent something else, even when I called them they knew it was their mistake and had the nerve to ask me if she liked what she got. I said you think she would say no? That is not the point they messed up and said well we will refund you $6 what? It was over $50. That was a slap in the face, they acted like they did not care! As I said NEVER will I use them again. Their Customer Service stinks.

I ordered a basket and paid special next day delivery charge. Spent $120 to have this item delivered to my husband at his work place for his 24 year anniversary at that employer. Was not delivered until day and a half. I tried to cancel the following morning after not delivered for a refund. Item delivered 6 hours after I called to cancel...then told no refund...no credit for next day delivery or anything. Very bad business. Never use this company again.

I placed an order online Friday, August 5th on behalf of 6 families and 2 other individuals for a flower arrangement to be deliver to a wake on Sunday, August 7th prior to 2pm (Wake was at 4pm) for a family that lost their 20 year old son/brother unexpectedly to suicide in Omaha NE. The familys' and I live in California and were unable to travel and attend the services. I recieved a confirmation from BloomsToday.com that my order was successfully placed and delivery for Sunday was confirmed. On Tuesday to my great suprised I recevied 2 email noticed stating my order was cancelled and a refund would take 5- 7 business days - this 2 days after the confirmed delivery date. You can imagine my anger, frustration and embarrassent at this point. I had to contact all the families and explain our arrament never made it to the services. I immediately called BloomsToday's 1-800 to speak with one operator that had little to no compassion for my situation and offered me 50% off an arrangement to be send the following day. This gesture was not only an insult but was outrageous. The opportunity was already missed, damage done and I demanded a complimentary arrangement of $150 in value be sent to the families home immediately. She would not assist me with my request and forwarded me to a manager/supervisor. Again, the manager/supervisor could not assist with my request offering the 50% discount several times. I then asked for a "corporate" contact and was told my name, number and file would be passed on to them and I could expect a call by the end of day Tuesday August, 9th. This did not happen so on Wednesday, August 10th I called the 1-800 again and asked them to review my call log and found the information to be in the log and a Rose or Kathleen was to return my call. Neither were available and the agent stated she sent them a instant message and I would receive a call within the day. Today, Thursday August 11th - I have still not received a call from anyone at BloomsToday. This is completely unacceptable. BloomsToday's website specifically states "Our vision is to continue to exceed our customers' expectations with quality, value and extraordinary service". This being 100% not accurate. I am requesting a call back and I would like come type of compensation above and beyond refunding the $152 for the arrangement they never sent due to a "computer glitch".

When you order online from them and click confirm for name, address, and delivery date. They automatically sign you up for a $10 a month BOGUS membership you know nothing about until you see show up on your credit card. I called and she said "I don't see anywhere that would have caused this. I'll cancel that for you but you'll have to call our rewards department and see if they can help you with a refund." I think we all know that a refund won't happen. I read the fine print on everything because I was screwed online a long time ago and do not wish it to happen again. Beware! they are getting slicker at screwing us.

My husband ordered flowers to be delivered to me at my work the day before valentines day. Well, first the flowers were not delivered that day, although we were charged, so he called on valentines day to find out why and was given a new confirmation number, and we were charged $69.23 again. The flowers were delivered and they looked nothing like the picture in the newspaper ad. They were supossed to have roses and lilies, and had mainly carnations. The arrangement was wilted and very small.
We called Blooms Today and were told they would credit the additional charge in 5-7 days. Plus a $15.00 discount for the bad flower arrangement. It has been 6 days and no credit. The girl on the phone talked to me like I was an idiot when I called the first time. She even said " Let me explain how this works" in a snotty way. We will never deal with them again.

The order of flowers were great. The delivery was on-time. What they don't tell you until after you confirm your order is that you are automatically enrolled in their blooms rewards program that cost $9.95 per month. I am pretty savvy but did not realize this until I received a charge on my account. When you call to cancel they are rude and will not refund you your money because "it is your own fault". They need to be more honest and open with their clients. Have it on the front page about your charges!

It's amazing to me that you can order flowers online and just because you click confirm on the name address and delivery date they automatically, without your knowledge, sign you up for this BOGUS monthly membership of $10 a month. I've been screwed in the past so I read every bit of the fine print and these people screwed me out of $20 before I got it stopped. (I hope.) DO NOT order from them. They will rip you off.

I agree with you. I have never ordered on the internet where my order comes in as three transactions on the credit card. They have one entry for the flowers. Then one entry for the savings. Then one entry for the recurring MONTHLY charge. When you place your first order the total you see is the flowers - the savings . it does not reflect the 9.99 charge for becoming the member.
If you are a business and order flowers for a client and it is a business expense--it is a nightmare cause youh ave three entries on your creidt card for one purchase You will see tow netries as debits and one entry as a credit.

Everyone when you use Blooms Today please note----if you are ordering flowers only one time and join the Blooms Reward they WILL debit your credit card MONTLY for 9.99. You get a first time credit of up to 35$ then a maximum credit of 10$ on future purchases. SO let me see--I pay you 9.99 a month for a mone time order.

I totally agree - some family SCAM they've got going! There are too many other services out there and I'm sure (hopefully) there are a few that are ethical.

Paid for flower delivery on 12/15/2011 and was to be delivered on 12/16/2011 not delivered until 12/19/2011. No call from them, the company that was to deliver it told them on the 12/15/2011 that they would not be delivering it due to too low of pay for the delivery and floral, received no apology credit or anything.

I ordered flowers on Sat afternoon for a very special man's wake/funeral on Sunday evening. When I heard the flowers never arrived I called and found out they had CANCELLED my order, but never told me. They did offer to fully refund my money - how nice since no one ever got the flowers. I am so sad and MAD!

I purchased flowers on-line using my debit card in December. I got a notice that they did not send them to NM. They refunded part of the payment and then proceded to deduct $9.99 from my account then and again in January.

Much like many other people I have fallen for this scam where they bait you into signing up for a rewards program at $9.99 a month. I caught it after the second charge but I can imagine there must be others that don't realize it for months perhaps years.

What a scam. In order to get the discount you join the club that charges $9.95 per month. I called and cancelled after not noticing this charge to my credit card. They said they will credit the last month. This company is a joke. Tell everyone not to do business with them

I think very bad of this delivery and flower service!i ordered flowers the thursday before mothers day so they would be delivered on that special day and they never arrived! VERY disappointed will NEVER use this company ever again!

I ordered flowers online for a birthday, it was a very small vase of flowers. It cost me over $30.00, now I see new charges on my credit card for monthly club fees and a neww charge today for $14.75 for I don't know what. I am very angry about this. They said they would not refund me. This is a scam and a ripoff!

After ordering flowers, a pop-up asked if you would like to save 50% on your order today. After clicking "yes" a charge of 9.95 was deducted form my account monthly. I have made numerous contact with customer service and am still being charged this monthly amount. Beware of this company!

Ordered flowers for my sister in Nashville and paid extra to make sure they were delivered to her job on valentines day. She never received the flowers and when I tried to call customer service it was automated and hung up on you. Boo to blooms today take a lesson from your competitors and deliver proper customer service. Valentine day failure and a 1st and last time customer. Will never use them again.

Check your credit card statement. They are Aldo probably charging you $9.95 a month fees. This company is one big scam...hopefully we'll see it soon on "American Greed".

Not only did they promise a discount which was not delivered... they threatened to recharge my card for a 50% discount they said I took at the time of my order. I could either pay the rewards charges of $9.95 per month or the 50% discount they said they gave, would be added back on my card! I believe the word for these tactics is blackmail scam.
BEWARE AND STAY CLEAR OF THIS COMPANY. THEY ARE DECEITFUL AND EVIL.

yep WHAT DID YOU EXPECT? THEY DON'T EVER ACTUALLY TOUCH A FLOWER----JUST YOUR MONEY.
ARE YOU REALLY THAT STUPID AND GULLIBLE?
CALL YOUR NEIGHBORHOOD FLORIST OR A FLORIST NEAR YOUR MOTHER----ESPECIALLY RIGHT BEFORE A BUSY HOLIDAY!
USE YOUR LOCAL FLORIST

###ing ### ! Check your cc/bank statements daily for unauthorized charges. With the amount of
negative review for non delivery of product seems like they are running a floral ponzi scheme. It does not take
5-7 days to credit your account. Please contact the VA. Attorney General. Outside of VA. [protected]. In
VA. [protected]

BloomsToday is a SCAM. You should see the crap flowers that just arrived. Nothing like what I ordered. They send whatever they want. I've contacted my bank already and will report them to the authorities.

Blooms Today is also known as:
American Blooms
Bloom Rewards
Blooms USA
BloomsToday
Funeral Flowers

Contact for these companies is Bryan Mayer (owner)

Phone:[protected]
Address:7460 Silver Cup Dr, Warrenton VA

This disreputable company makes its money through deceptive advertising. Beware of these predators!

anybody who orders through a "national order gatherer" like booms today, or just flowers, or 1-800 flowers, or on and on is just asking for trouble. These companies merely take your order, keep extra fees and commisions and pass the order to a local florist. Think about it. THEY DON'T EVER TOUCH LIVE FLOWER, JUST YOUR MONEY!...ALWAYS, ALWAYS, go through a LOCAL FLORIST... or at least contact your neighborhood florist and have them send flowers out of town for you.
If you don't your just asking for trouble.

Yep...you're stupid. you saw a pretty picture online and an "actractive price, so you gave your business to a "NATIONAL ORDER GATHERER" and they kept a chunk of your cash, then sent the order to a florst near your mother...otherwise known as ...A LOCAL FLORIST!
FOOL. ALWAYS ALWAYS ALWAYS...USE YOUR LOCAL FLORIST!

Just finished a conversation with a condescending rewards dept. employee who insisted we approved a $9.95 monthly fee being charged to our credit card! Scam isn't the word for it -- we NEVER gave verbal or written approval for a monthly charge when we ordered a flower arrangement from this dishonest outfit! We will advise the "Consumer Fraud" Division in Virginia and recommend anyone else who have had these people 'steal' from you to fill out a formal complaint and get them shut down! WARNING: When they ask for your email address (which we gave to get a confirmation) . . DON'T! That's their argument that you approved the monthly charge!

I am having the same problem. My mother in law passed away and we sent floweres. Unknowingly we are being charged $9.95 a month for a membership we did not authorize. We have called to cancel, sent e-mail to cancel, still we are being charged? This wrong, and illegal. Have you had your issue resolved?
I am fed up with this.
Sue

I ordered some flowers from them march of 2008 THEY enroled me in the blooms reward program and charged me$ 9.95 for a whole year and half that is a totale of $190 WITH OUT ME KNOWING, until I looked at me credit card statement a couple of days ago and almost had a heart attach, and when I called them asking for my money back they only offered my $50 back to my card, I even told them to charge me double or tripel for the stinking flowers, they will not do it, I am so disterbed and disgusted I could die, this company is the worst ever, I have never seen any coupons or anything they told me I suposedly had with the stupid blooms rewards membership, I WAS ON THE PHONE WITH THEM FOR AT LEAST AN HOURE begging them to please return my money, but they refused, they are horriable, please lets tell every one we know about thier scam.

I have been charged on my credit card since Oct, 2008 without my permission, and on two occasions, when asked, I told them I did not wish to participate.

I never received any literature as to what companies, products etc were offering discounts, that this plan was supposed to entitle me to.

Visa is working on it for me. If they continue to post these charges, I will deduct the amount, when I pay my bill.

My question is, when does a scam become fraud?

how do you get them to stop! no customer service numbers, and no one knows what your talking about, But every month the money comes out! someone has to know something.

Wish I had seen these comments before I ordered. I have now had the second unauthorized charge of 9.95. If anyone has this customer service number, please post it. Now the website won't even come up!

I spoke with customer service & was told to go to their website to cancel, however this did not work. It took me three more phone calls to customer service & was told each time I would be credited for this charge; finally after six months of this I ended up paying $50.00 for WHAT? This is one of the biggest scams I've ever had to deal with & I will never order from them again. What a rip off!

I have been trying to cancel my membership since June 2008. My American Express has been taking the charges off for the past 3 months, but they still keep showing up on my statement. Today Sept 11th I have tried again to cancel on line. American Express is going to investigate my claim. It is costing everyone a lot of money because there isn't anyway to talk to a real person when the costumer service number is called and it seems as if trying to cancel on line doesn't work either. Perhaps, since the other posted complaint is the same as this one we should start emailing and blogging people about the way this business is run.