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Blooms Rewards / Unauthorized charge

1 United States Review updated:
Contact information:

I bought flowers from them off their website and for months i was being charged $9.95 a month without realizing it until i decided to check my transactions one day and saw this charge that i did not know what it was for. After some searching again on the net i found out what it was and that many others have also been caught in their scam. I really hope there is something that can be done for us all.

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  • Mi
      10th of Jul, 2008
    0 Votes

    I also bought flowers and was unable to stop the 9.95 charge from hitting my credit card. I went to the "cancel" web link but it did not work. the phone # listed can not get you a person to speak to. I am going to contact my credit card company to see if I can block the charges.

  • Ch
      17th of Jul, 2008
    0 Votes

    I have the same problem. Contacting my bank to stop any future charges. Anone know how to get a refund for unauthorized charge & no service provided?

  • Em
      23rd of Jul, 2008
    0 Votes

    I just talked to customer service when i realized they had been charging me, and TWICE in one month. They agreed to drop both charged for this month. Although I had to pay for the "rewards" for one month, I still technically saved money on sending my mother flowers. Try calling them at 703-754-1200 and be firm. I HAD to ask for a supervisor to even be heard!

  • St
      24th of Jul, 2008
    +1 Votes

    I also have been charged twice and refunded once. I though it was canceled but it was not. ive contacted the company and they are resolving this and refunding. they gave me an order # and extension # if it is not resolved. Also, i asked for an email verification so that I have something in writing. the person i talked with was Jackie, very nice, 703-754-1200 or 800-520-0573 #4131

  • Je
      29th of Jul, 2008
    0 Votes

    I actually got charged the monthly 9.95 before the flower bouquet showed up on my statement!!! I tried to cancel on thewebsite but you can't do it before 16 days or something and so really my half-off flowers weren't because of the 9, 95 charge that I am sure they will not refund!!!

  • Te
      30th of Jul, 2008
    0 Votes

    Just discovered the 9.95 posted to my account in the last couple of days. I guess resulting from my order placed 2 weeks ago... Will never use Blooms again. Contacting my bank immediately. Thanks to all comments and to those who shared the phone numbers/names to contact at Blooms. Will definitely contact and dispute the charge. I guess Blooms is a good example of "BUYER BEWARE" . ProFlowers is a good/reliable on-line source - never an issue with them. Pricing is competitive and quality is top-notch.

  • Te
      30th of Jul, 2008
    0 Votes

    Hah! Just called the 800 # and spoke with "Mandy" who tells me the only way to have gotten 50% off the order when I placed it was to sign up for the Bloom's Reward. I told her there was nothing stated on the website to that effect when I placed the order and insisted a full refund. She tells me otherwise. I insist on speaking with a supervisor and she tells me someone will be contacting me within 24 hours. We'll see - in the meantime, I've contacted my bank to dispute the unauthorized charge. Good Luck to anyone else who has to deal with this.

  • De
      4th of Aug, 2008
    0 Votes
    Blooms Reward/Bloom - I did not subscribe for membership
    201 Alaska Str.
    United States
    Phone: 218-762-4800

    I personally did not consent to a membership with Blooms Rewards. I have no idea what this is even about. I personally don't feel that I should be charged for 3 months of $9.95 without my consent. I would like to have those 3 months credited. Thank you

  • Ma
      7th of Aug, 2008
    0 Votes

    I just cancelled out of the rewards program.You have to go to the webpage there is a cancel account feature and you put your e-mail address in and then hit submit.I hope this is the end of my problems with them and everyone else's.

  • My
      9th of Aug, 2008
    0 Votes

    i signed up for it and it clearly states on the website thats the only way to get the discount.
    i am cancelling now before my next months charge but it does state it ALL over the website.

  • Te
      12th of Aug, 2008
    0 Votes

    Surprise - No 24 hour response time. I contacted my bank immediately and filed dispute claim. I then placed another significant order with them to see if the 50% Blooms Reward offer appeared this time. Again it does NOT. (I had printed out all screens and final order documentation showing Blooms and my Bank rep what the web site looked like during each step of the order.) Again, there is nothing about joining the Blooms Reward in order to get the 50% off the order. So, I'm not sure why Mikki is seeing the discount info all over the page when she's placing the order and I am not... Wierd.

    I finally get a call back from Blooms Reward supervisor (48 hours later). She was rather rude and told me that I had to have registered for the Blooms Reward program to get the 50% discount and that I assigned a password to my account. I KNOW that I did not do this and I have the documentation (printed screens) to prove it. When I told her I would need to see their records substantiating this claim, she told me that she could not provide that info. In other words, she could not produce the document that says I willingly enrolled in the program.

    $9.95 has since been credited to my account as a result of the claim I filed with my bank. Keep an eye on your account - Blooms transactions appear to take a couple of days before activity appears on your account. I will not be doing any more business with them.

  • Ma
      16th of Aug, 2008
    0 Votes

    If each of you will send me your email info, I want to deal with this. I too was a victim...they have been charging me the $9.95 since May and just caught it. They are refusing to make the adjustments for the past months claiming that I accepted their terms, which of course we all know is not true. I plan on filing a complaint with the FTC and the BBB in Virginia and it would be helpful to at least have emails for others similarly victimized. I want to get money back for all of us and if possible chip away at this company bit by bit.

  • Br
      19th of Aug, 2008
    0 Votes

    We to have been charged for the service we never ordered.All we did was order flowers for 3 funerals.The last 6 months they have been charging us the $9.95 to our debit card.we will visit the bank tomorrow to stop the charges.

    How are these people getting away with this?

    I just wish we could do something to stop these people!!!

    Brenda and Doug wagner
    Antioch, Tn

  • Sa
      21st of Aug, 2008
    0 Votes

    I bought some flowers from Blooms Today and after a couple
    months we discovered that a fee of 9.95 was charged on our
    credit card for three months. We are going to try and cancel
    the charge. If not, we will go to our bank to see if they can
    help us.

    What a disappointment! Why do they get money out of us
    without our permission?

    John and Sandy Holtz
    Woodbridge, CA

  • Ro
      1st of Sep, 2008
    0 Votes
    Blooms Rewards - unauthorized charge
    United States

    I checked my checking account and found $9.95 charged to my account from Blooms Rewards. I did not order this or approve of this. Please cancel this.

  • Pi
      3rd of Sep, 2008
    0 Votes
    Blooms Rewards - over-charging - bloomsreward
    949 Rista Road
    New Sweden
    United States
    Phone: 207- 896-3241

    In early June 2008, I ordered flowers to be delivered to my daughter. Shipment was sent. I was encouraged to join the the bloomsreward connection for $9.95 a month. I have been billed $9.95 on my credit card six(6) times, twice a month since then. Although I requested bloomsreward cancel my plan in July 2008.

    I have made several attempts to contact customer service, however, to this date all my attempts have been to no avail.

    Unless I receive a full refund to all these charges, I will be contacting the Virginia Attorney General Consumer Fraud Division, as well as the Better Business Bureau and the Federal Trade Commission in Washington.

    I believe it's time to send a message to this Company.

  • Be
      13th of Sep, 2008
    0 Votes

    What a scam this is! Our family just lost a precious 30 yr. old in an horrible bike accident and
    I did not realize that I would be charged $9.95 each month as I thought it was just for one month
    to get the 50% off and at an extremely emotional time like this, I believe they take advantage
    of you. I will NEVER order again from them! They are bound to lose many customers taking
    advantage of people like this.

  • Cl
      22nd of Sep, 2008
    0 Votes

    What are you doing billing my card acct. each month???
    We do not belong to a club----yrs back--order flowers for only a special occasion!!!
    ref. # 24388948230670334173618---posted 8/16
    I want it stopped and notified card co. Going to notify Wis. Consumer group!!

    want a conf#

  • Pa
      22nd of Sep, 2008
    0 Votes

    I cancelled my membership via internet and they still have not cancelled. I am widowed and disabled and can not afford this extra charge that they are taking out of my account. Please, this is 2 gallons of gas and maybe a loaf of bread, but I WISH THIS ACCOUNT TO BE CANCELLED IMMEDIATELY AS I INFORMED THEM ON FIRST OF SEPTEMBER 2008. Please send me an email to inform me that you have cancelled so I will have something for my record.

    Sincerely yours

  • Ni
      24th of Sep, 2008
    0 Votes

    The same thing has occurred with me and they have been taking $9.95 out of my account for the last 6 months! I just filed a complaint with the Better Business Bureau and I recommend everyone else too as well!

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