Blockbuster Video / bad customer service
I rented 3 movies from Blockbuster Video in Rita Ranch, Tucson, AZ.
This was my first time so I had to give my credit card number to open an account...I had a bad feeling and should have walked away. Anyway, I opened the account and rented 3 movies. It was a Monday (I believe June 29, 09) and I had to return the movies the next day, which I did! After a week I get a $23.76 charge on my credit card. When I called I was told that I did not return the movies. I told the manager that I most certainly did return all 3 movies. I was told a credit would be issued. Yeah - a $10.80 credit...so I called again and was told that two of the movies were not returned (I was told to hold on they would check for the movies - guess what they found them)...I again told the manager that ALL 3 movies were returned the next day. Again I was told a credit would be issued. I then went to BB video to close my account and again went over the credit due me and was assured it would be taken care of. Again they issed me $10.80 ...that was $2.16 short of what I was owed! Again I called! The manager told me I was being charged for one of the movies because I kept it 2 extra days. AGAIN I told her that ALL 3 movies were returned the day following the check out. I had to drive back to have them credit me the $2.16 to get this taken care of. Screwing up one movie is bad enough but to screw up the return of all 3 movies!!!
I will NEVER DO BUSINESS WITH THAT BLOCKBUSTER AGAIN!
They are VERY UNPROFESSIONAL!
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