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Blockbuster Video / bad customer service

1 Rita RanchTucson, AZ, United States Review updated:

I rented 3 movies from Blockbuster Video in Rita Ranch, Tucson, AZ.
This was my first time so I had to give my credit card number to open an account...I had a bad feeling and should have walked away. Anyway, I opened the account and rented 3 movies. It was a Monday (I believe June 29, 09) and I had to return the movies the next day, which I did! After a week I get a $23.76 charge on my credit card. When I called I was told that I did not return the movies. I told the manager that I most certainly did return all 3 movies. I was told a credit would be issued. Yeah - a $10.80 I called again and was told that two of the movies were not returned (I was told to hold on they would check for the movies - guess what they found them)...I again told the manager that ALL 3 movies were returned the next day. Again I was told a credit would be issued. I then went to BB video to close my account and again went over the credit due me and was assured it would be taken care of. Again they issed me $10.80 ...that was $2.16 short of what I was owed! Again I called! The manager told me I was being charged for one of the movies because I kept it 2 extra days. AGAIN I told her that ALL 3 movies were returned the day following the check out. I had to drive back to have them credit me the $2.16 to get this taken care of. Screwing up one movie is bad enough but to screw up the return of all 3 movies!!!


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  • Ma
      21st of Dec, 2008
    0 Votes

    I walked into the camp bowie and bryant irving location in Fort Worth, Texas
    76116 too return a movie. The Csr was scanning a cart of movies and I walked up and asked her to please check in this movie . She heavily set down scanner and walked to other register to scan in my movie that she slammed on counter and then turned her back, sat it on counter and walked back to what she was doing that I interrupted her at the first time. She never said thank you or anything. I asked what her name was and told Her to have a great day and I hoped that she had a better day. She told me her name was ally but, unsure of proper spelling because she had no name tag on. First I don't understand the switching of registers and display of her attitude when all she had to do was reach out, take my movie and scan it in since she was standing in front of register already scanning in movies, it would have required her not to move at all and there was no one else up front to give it too, And, the only reason I bothered her with it was because I live across town and that location was the only one that had The movie Coal miners daughter. Her actions were completely out of line, this person has no respect for others period. I don't feel like being insulted with any apology, there is no excuse for this. I do expect this employee to be corrected for this matter and compensation for driving across town to spend money at your store just to get a bad attitude for returning your product on time. Please respond within 48 hours as I have spent money at blockbuster since 1987. Thank you

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