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Blackberry / supplier not responding properly or no feedback, and dragging around

1 United Arab Emirates

ORDER NOS. [protected]

We had purchased Blackberry priv from Souq.com on 01.01.2016 Order nos. [protected] . Last 2+ weeks back we found it was not charging, ie after 1 or 2% the cell restarts again.

We tried contacting souq.com customer services, initially after a loong wait we got connected, and when they tried to contact the Supplier the supplier was not available or reachable, and was infmd to try again later

After 2 days again we contacted Souq.com customer services, again after a long wait, the service centers ppl gave us the number of the supplier as probably they might not have got answer or the supplier was travelling. When contacted the supplier he asked us to bring the mobile and meet him in some street, and was reluctant to give the Shop address, or the owners name. When clearly stated to him that we can't give the phone to anyone on the street, then he said he will speak to his owner and get back. After a long wait instead of he giving us call, we had to call him then he gaves us some mobile service center nos and asked us to give the phone there.

When we had gone there, then they first said that the mobile has been opened which was not the case, then also we said okay u repair it and give. They asked to keep the cell but we said that we can't and would give him 50% of the money in order to get the parts. Which he agreed as the mobile center person tried to check out many shops for the parts for the battery of priv and some other parts which could not be found out.

Now the situation is such that even after 2+ weeks we could not get a reply even after continous followup with the service center ppl, and the Supplier is least bothered to even after calling them.

Now we have to give it to Axxiom who said its motherboard problem and we will to check it up and the data will be lost.

Is these the way Souq.com allows ppl to sell there product in there online web. Without checking the supplier authencity, do they have proper shop and service centers. etc etc.

This mobile belongs to my MD, and all his data are there in the phone.
Its really pathetic that Blackberry themselves does not have any authorized service centers in UAE. Then why are they being allowed to sell in dubai.

Hope Souq.com can give a feedback to us . As this cell phone is not even 6 months old and not a small amt is paid for this.

Am waiting for the response from Souq.com before forwarding it to the concerened authority

Ke
Jul 2, 2016

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