Blackberry Q5 / Poor Service
Good morning. I went to the Rogers Store after work yesterday. My cell phone was not holding a charge, I thought I could just purchase a battery. When I got there, there were 3 employees just sitting around chatting. I told them that I needed a battery for my phone. Without even asking me what kind of phone I had, they said they didn't sell batteries and that I should go to The Source. When I got to The Source the gentleman looked up the make and model of my phone and said that this particular phone did not accept new batteries. Back I go to The Rogers Store. I spoke with a young lady there, she wasn't very helpful. She said that they would sent my phone away for repairs. (I don't know how they could do a repair on a phone that doesn't accept new batteries.) I asked her if I could just get a new phone. Certainly she said but it would cost me $189.00 plus whatever the new phone cost. Just to clarify, I have only had this phone for 7 months. I asked her if they would replace it again and she said they only had 15 days warranty!!! Really only 15 days. I was also told that if they deemed that it was my problem (I had abused the phone) they would quote me a price and I would have to pay it. If I didn't do that I would have to pay $30.00 for the quotation. Now we get to the part where I am given a loner phone. The phone I was given is barley useable. (I use this phone for my business.) She couldn't get all of my contacts over, and she couldn't set up my e-mails. So, basically I was given a useless phone. I was told that all of my information on my old phone would be lost!!! Some very important e-mails and contact information in there.
Just as an aside, while I was 3 more people came in and all!!! of them had problems. My contract with Rogers is up in November 2016. At that time I will be taking my business elsewhere. I am just warning everyone, please do not use this Company!!!
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