Official SIM Unlock
reviews and complaints

I recently came across Official SIM Unlock, which claims to provide unlocking services for phones. However, my experience with this company has been far from satisfactory. Firstly, they gave me a false sense of pricing, leading me to believe that I would only have to pay the initial fee of $23.99 to unlock my phone. But to my dismay, I received another bill for $70.99 just two days later. I reluctantly paid this amount, hoping that my phone would be unlocked at the earliest.

However, after waiting for more than ten working days, I had to contact them multiple times, reminding them of my request. I was met with vague responses, and they even went on to blame me for providing a "blacklisted" phone. It begs the question why they didn't inform me about this earlier, when I paid the initial fee. It seems like this was just a ploy to extract more money from me.

What's more disheartening is that even though I paid the full amount, they still could not deliver what they promised. Their excuse was that my phone was blacklisted, which seems unlikely given that I had been using it for years with my carrier. The whole experience has left me feeling cheated and frustrated.

As a cautionary tale, I would strongly advise anyone against using their services. There are many other legitimate companies out there that can provide phone unlocking services without these tricks and scams. Please don't fall for their promises and end up wasting your hard-earned money.

I recently tried out the Official SIM Unlock website (officialsimunlock.com). While the website promised to unlock my phone and provide me with clear instructions on how to do so, I found a few issues with the service.

Firstly, the payment process was a bit confusing. While I initially thought I had paid the full amount to unlock my phone, I was later informed that a second payment was required. This information was not clearly communicated on the website, and it would have been helpful to know beforehand. I recommend that the website update their landing page to make the pricing and payment process more transparent.

Secondly, the unlock instructions that were provided to me were completely wrong. I had a Blackberry Classic, and the website instructed me to simply insert a foreign SIM card and restart the phone to prompt the unlock. However, this did not work. After some troubleshooting, I discovered that I actually had to restart the phone WITHOUT a SIM card, then navigate to the NETWORK settings and select NETWORK. Only then was I prompted to input the unlock code. This process could have been avoided if the website had provided me with accurate instructions from the start.

Lastly, I was disappointed that my request for help on finding the location of an unlock prompt went unanswered. I had hoped that the customer service team would be able to assist me with this issue, but unfortunately, they did not reply to my inquiry.

Overall, while the unlock code did eventually work and my phone is now unlocked, the process was more complicated than it needed to be. I hope that the Official SIM Unlock team can make some improvements to their website and customer service so that future customers can have a more seamless experience.

My recent experience with Official SIM Unlock (officialsimunlock.com) left me extremely disappointed and frustrated. Initially, I thought the price of ?23.00 was fair for a quick service, but unfortunately, it turned out to be far from the truth.

After placing my order, I received an email stating that my order was being processed and that I would receive my unlock code within 1-24 hours. However, the very next day, I received another email stating that my code was ready for release, but I would have to pay an additional ?42.00 because the phone was deemed valuable and the network provider had a charge to release it. This was outrageous as the phone was already out of contract and fully paid for.

Despite my frustration, my young son was promised the phone, so I went ahead and paid the extra charge expecting to receive the code straight away, but that was not the case. I was told once again that I would receive the code within 1-24 hours. Unfortunately, several days passed, and I still had not received the unlock code.

I then found out that if you don't supply a phone number, it could take up to 10 days to receive the code, which was never communicated to me earlier. Bearing in mind that I had already paid an extra ?42.00, I was extremely unhappy and disappointed with the service provided by Official SIM Unlock.

In my opinion, this company needs to be thoroughly investigated, and the people behind it should be held accountable for their dishonest and unprofessional behavior. If anyone has any information on these people, please do the right thing and share it with the relevant authorities to prevent others from falling victim to their scams.

It's quite unfortunate when our phones stop working, especially during important events or engagements like a job hunt. It can be very frustrating and inconvenient, which was the case with me. Thankfully, my brother came to the rescue by giving me one of his old phones to use. However, it was not compatible with my network provider, Freedom Mobile, as my brother was using Rogers.

With my mind set on not missing any job offer calls, I stumbled upon an online service called Official SIM Unlock, which claimed to be able to unlock any phone from any network provider. Without carrying out thorough research, I went ahead to use their services in a bid to get my phone working again. Unfortunately, this turned out to be a grave mistake on my part.

After paying $23, the next day, I received an email stating that I owed an additional sum of almost $70! I was bewildered and frustrated as nowhere on their website did they mention a second fee, and I had not budgeted for this additional cost. Now left with little to no money, I still couldn't connect my number to my phone, and I paid almost $100, with no code in sight! It felt like a total scam, and I was livid. To make matters worse, I was not able to answer two job offer calls as I missed them, using my family member's phone instead.

In hindsight, I would never have used this company's services if I knew it would be a debacle. I feel cheated, duped, and taken advantage of. I strongly advise anyone reading this not to make the same mistake I made by falling for their seemingly fantastic offer. Instead, kindly visit your network provider’s store or outlet and seek assistance from their certified agents.

It has been four days since this ordeal, and I am yet to receive any code, and my phone is still unusable. In conclusion, Official SIM Unlock has definitely not lived up to my expectations, and I hope this review can serve as a warning to others to steer clear of their services.

Official SIM Unlock (officialsimunlock.com) is a company that promises to unlock your phone for a fee of ?19 + VAT, which amounts to ?23. In a world where the cost of unlocking a phone can vary dramatically depending on the phone and the network, the initial price seemed reasonable. However, once you book their service, you may have to pay an extra fee of ?28.00 + VAT for them to complete the checks before giving you your code. This kind of business practice is misleading and can leave some customers feeling scammed. In some cases, the company has even claimed that the initial payment was merely a pre-order.

It is unfortunate that many unsuspecting customers fall victim to companies like this. In hindsight, the reviewer admits that they should have done some more research before trying to unlock their old Samsung S8 phone locked to Vodafone. If they had, they would have discovered that major mobile companies will unlock your phone for free as long as it has not been reported stolen or is not currently under contract with them.

It is essential to take caution when using online services like Official SIM Unlock. Although the company claims to provide a necessary service, there have been many questionable reviews on various review sites that suggest otherwise. If you have been scammed by these companies, it is vital to report them to the relevant authorities. Do not use Official SIM Unlock.

I recently had a bad experience with the website Official SIM Unlock (officialsimunlock.com), and I feel compelled to share my story with others. Unfortunately, I found out the hard way that this site is a complete scam that cannot be trusted, and I urge you to avoid them at all costs.

After paying $27 for their unlock service, I was shocked to receive a message from one of their technicians the very next day saying that they were unable to help me. The reason they gave was that I had given them the wrong IMEI number - but I knew this wasn't true. I had meticulously checked and rechecked the number multiple times, and I even had corresponding email messages and screenshots to prove it. Despite all of this, Official SIM Unlock alleged that I was at fault and refused to issue me a refund.

The situation left me feeling very frustrated and upset. I was being accused of making a mistake that I knew I hadn't, and the company was showing no interest in making things right. Of course, I'm holding out hope that I'll eventually get my money back, but I'm not optimistic given their track record.

If there's one piece of advice I can give to others considering using Official SIM Unlock, it's this: don't do it. Yes, the amount they charge might seem small, but it's not worth the hassle of dealing with a company that doesn't care about its customers. I have all of the proof I need to show that I gave them the correct information, and yet they still refused to help me. If they're treating one customer this way, imagine how many others they're ripping off every day.

In conclusion, please be careful when considering Official SIM Unlock. I hope my experience will serve as a warning to others, and that they'll think twice before trusting this company with their money.

After coming across numerous negative reviews of Official SIM Unlock, I decided to take a chance and try their services out for myself. Unfortunately, I quickly found out that these reviews were completely justified, as this website is an absolute scam.

To begin with, the prices posted on their website are nothing more than smoke and mirrors. They are designed to lure unsuspecting customers in with attractive pricing that is completely irrelevant to what you will actually be paying in the end - which was my initial experience when I was quoted just ?24.99 to unlock my iPhone 7.

However, after waiting 22 hours and 14 minutes, I received an email informing me that an "additional unlocking fee" was required because my phone was deemed "very expensive" by the carrier. There were no specifics given or any clarity provided as to what this fee was exactly covering, but regardless, the cost was an exorbitant ?52.79. That's almost triple what I was initially quoted. I did some research and discovered that this was the case with many other customers too.

And if that wasn't bad enough, this additional fee added a further 1 to 72 hours of waiting time to the already long process of unlocking the phone. Working days only, of course, due to the pandemic.

All in all, the total cost of unlocking my iPhone 7 was ?77.78, which is outrageous! As someone who works in the legal field, I can say for sure that this company has broken a number of marketing regulations and most likely some consumer laws too.

In conclusion, please avoid using Official SIM Unlock at all costs. As someone who has unfortunately been a customer of theirs, all I can say is that they are a complete scam and you will regret using their services.

The Official SIM Unlock website, officialsimunlock.com, has been the source of controversy as customers have called out the company for misleading claims and fraudulent practices. The order summary of the website states that an additional fee may be required, supposedly for the purpose of unlocking your phone. However, after clicking the "Release unlock" link in your email after 24 hours, a disclaimer under "why do I need to pay this" appears, stating that the initial prepayment is not actually the "unlock payment". This would mean that a final payment, which is the actual unlock fee, is required. This misrepresents the initial order summary claim and is considered fraud by many consumers. The process is not as streamlined as advertised and potential customers are not informed of the two-part process involved in unlocking their phones.

The advertising on the website is also misleading as it provides no indication of the two-part process nor the actual cost involved in unlocking a phone. This has left consumers feeling deceived and cheated out of their hard-earned money. Many feel that officialsimunlock.com is a scam artist that is banking on customer naivety to collect the initial prepayment while avoiding the actual work of unlocking phones, yet still demanding exorbitant fees. This is morally and legally unacceptable.

Moreover, the guaranteed profit that officialsimunlock.com is making without delivering any quality work is tantamount to theft. It is unethical and dishonest to charge customers for services that are not provided, and this crime is compounded by the fact that officialsimunlock.com is making a profit from it.

Therefore, it is advisable to avoid officialsimunlock.com and other similar websites. The cost of using their service should not be the only factor that customers consider. It is important to ensure that you are dealing with a reputable company that will not mislead or cheat you. There are numerous other businesses that charge reasonable prices, employ decent people, and provide quality services worth your money. So, think twice before using officialsimunlock.com.

I must say that my experience with Official SIM Unlock was nothing short of frustrating and infuriating. Despite the company boasting an average rating of over 4 stars, my encounter with them left a bitter taste in my mouth. From the onset, I was misled by the initial fee charged assuming it was the unlock fee, only to be charged an extra ?107 a day later. This alone was quite frustrating, and to make matters worse, it emerged that I could have had the phone unlocked by my provider for just ?100. However, I was swayed by their quoted speed of 12 hours, which I found impressive.

To my dismay, 10 long days later, my phone was still locked. Despite constantly sending email queries, I only received responses promising a solution soon. To make matters worse, I could not reach them via phone, adding to my already mounting frustrations. As my patience dwindled, and I was at my wits' end, I decided to reach out to my service provider, Three Ireland, who unlocked my phone in a matter of hours, free of charge.

It baffled me that the tracker page on the OSU website still showed my phone as 50% unlocked over two months after my failed attempts to unlock it. Even worse, despite not delivering on their promises, they refused to refund me. However, I was able to recover my money by utilizing the bank charge-backs option.

I would advise everyone to steer clear of Official SIM Unlock. Their practices are dishonest, misleading, and disingenuous, and their use of a virtual business address and poor communication should serve as a warning sign. Furthermore, I suspect that the company is run by a single director posing as a woman sending response emails. If you value your peace of mind, avoid using their services at all costs.

I recently had an experience with Official SIM Unlock that left me feeling frustrated and ripped off. At first, I was optimistic. After all, the website seemed professional and I had read positive reviews. I decided to pay the ?23.99 including VAT to have them send me an unlock code for my phone.

Unfortunately, it took longer than the guaranteed 24 hours for them to contact me with my product. In fact, they missed the deadline altogether. During that time, I called O2 to ask about some confusing terms and conditions on the Official SIM Unlock website. To my surprise, they informed me that I didn't need to unlock my O2 phone and that OSU should have known better than to take my money.

Despite this, Official Sim Unlock refused to give me a refund and charged me an additional ?59.99 (including 20% VAT) to unlock my phone. Their reasoning for this fee was questionable at best. They claimed it was necessary to cover the carrier's potential loss of revenue, but O2 assured me that no carrier loses revenue over contracts. It also didn't help that OSU's price was not competitive and their website was misleading.

When I reached out to Official Sim Unlock about the situation, they simply recited their terms and conditions and ignored my concerns. On the other hand, O2 was incredibly helpful and informative over the phone. They even assured me that unlocking phones should not be that expensive.

To sum it up, please avoid Official Sim Unlock. Their service was a waste of time and money. O2 confirmed that unlocking my phone wasn't necessary and that the price I paid for the service was unreasonable. I urge anyone in need of a phone unlocking service to look elsewhere.

I remember purchasing for my phone to be unlocked. I never ready the terms and conditions. Apparently, they required a fee first of $26. And then after that, they required a fee of $63 to unlock my phone! Now mind you, I still didn’t read much because I saw some people saying this is a trustworthy company. However, they said that my phone was blocked from being unlocked. And so, they said the most they could do is give me 50% of my refund within “3-4 business days” This was 1 month ago. The problem persists that they use every bit of craftiness that they can with their terms and conditions that people overlook. It’s smart, I’ll have to admit, because it clearly works. But I say this so that you, whoever is reading this, can be aware and prepared for what you might go through if you buy from this company. If anything a lesson was taught that I should be cautious of what I agree, so definitely thank you for that, official sim!

I recently had an unpleasant experience with Official SIM Unlock (officialsimunlock.com) and feel compelled to share my thoughts with the wider public. Like many others, I decided to use this service to unlock my EE Huawei phone. I paid the advertised fee of ?24, expecting that this would cover the cost of the unlock code.

However, to my dismay, I soon discovered that there was an additional fee of nearly ?50 that I would need to pay in order to complete the unlocking process. I was extremely disappointed, as nowhere on the website did it indicate that there would be an additional charge after the initial payment.

As a result of this misleading advertising, I have come to the conclusion that this website is a scam. I am not willing to pay an additional nearly ?50 and would like my original ?24 to be refunded. I have contacted the company and even attached a copy of their own website, which clearly demonstrates that they do not disclose the additional fee. I believe that all potential customers deserve to know the complete cost of the service upfront, and that this kind of hidden fee is deceptive and unacceptable.

In conclusion, I urge anyone thinking of using Official SIM Unlock to proceed with caution. Based on my personal experience, I would not recommend this service to anyone, and I have even considered giving them 0 stars if that were an option.

One customer had a disappointing experience with Official SIM Unlock (officialsimunlock.com). After paying the initial fee of ?19.99 + ?4 VAT, they expected their phone to be unlocked quickly, as advertised. However, after waiting for 24 hours, they were informed that they owed an additional ?47.99 + ?8 VAT. This brought the total to over ?80 for unlocking an old phone.

The customer was frustrated with Official SIM Unlock's explanation that it was a contract phone, which they claimed was false. The phone in question was an older s6 model that they had to borrow due to a broken phone. The customer's review on Trust Pilot was flagged down as inappropriate, which further added to their dissatisfaction.

The customer warns others to be cautious when considering Official SIM Unlock, as they seem to have a reputation for getting negative reviews removed. They express regret for not reading reviews more carefully before using the service. Overall, they advise others to avoid Official SIM Unlock altogether.

I recently used Official SIM Unlock (officialsimunlock.com) to unlock my phone and unfortunately, it was not a great experience. After paying the initial price of ?19.99 plus VAT, I was asked for an additional ?60 to complete the unlock process. Feeling frustrated and cheated, I decided to cancel my payment and request a refund. However, the customer support team refused to issue a refund and even threatened to sue me!

Not only was this a terrible experience, but the customer service at Official SIM Unlock was appalling. When I asked to speak with a manager about the situation, I was ignored by a representative named Emily who kept sending me iPhone price lists even though I had a Samsung. Even when I sent a screenshot showing my phone type, there was no effort made to correct the mistake. To make matters worse, I tried calling for help, but their phone lines were unresponsive.

I strongly advise others to avoid Official SIM Unlock. In fact, I suspect that many of the positive reviews online are fake and it seems like their primary goal is to take as much money from their customers as possible. Save yourself the hassle and find a reputable phone unlocking service elsewhere.

I had a really bad experience with Official SIM Unlock (officialsimunlock.com). The company clearly takes advantage of people who don't read the terms and conditions before proceeding. If you're considering using their services, be absolutely certain to read them first.

When you make your payment, you're under the impression that you're paying to have your phone unlocked. Unfortunately, this isn't quite the case. What you're actually paying for is for them to tell you that your phone can be unlocked (which is information you could easily get elsewhere for free). Once they've delivered this news, they then demand a considerably higher payment to actually go ahead and unlock the phone.

To top it off, if you decide that you no longer want to go through with it, you won't get refunded your first payment. That means you're essentially paying for nothing, which is just about the worst customer experience imaginable.

Overall, I'd say that this is a clear scam. They deliberately obscure the key details and rely on the technicalities of the law to carry out their dodgy business practices. So, if you value your money and your time, I'd suggest steering well clear of Official SIM Unlock.

My experience with Official SIM Unlock (officialsimunlock.com) was an absolute nightmare. I cannot stress enough how disappointed I am with their services. I was initially lured in by a reasonable pre-order cost of ?23.99 to unlock my phone. However, little did I know that this was just the beginning of a frustrating chain of events that eventually ended up costing me a lot more money than I had anticipated.

Despite being told that my phone would be unlocked within 1-24 hours, it took an agonizing 4 days for them to complete a simple check to see if my phone was able to be unlocked. When they finally did contact me, they informed me that in order to unlock my phone, I would need to pay a whopping amount of ?70, which was not only ridiculous but also completely unjustified. When I asked for an explanation as to why the cost was so high, I was just met with silence and evasive responses.

The customer service was appalling, to say the least. In all my email correspondences with them, they ignored most of my questions and just kept giving me the same generic answers that were not helpful in any way. I felt completely neglected and taken advantage of as a customer. Based on my experience, I would strongly advise anyone against using their services. The entire experience was a total rip-off and a complete waste of time and money.

I recently tried Official SIM Unlock (officialsimunlock.com) to unlock my phone from Simple Mobile. It had been in service for three years and fulfilled all the valid unlock criteria - in my possession, active status, and not reported stolen or out of service. As expected, I was hopeful that Official Sim Unlock would be able to unlock my phone.

The good news is that the website interface they provide is quite simple to navigate, and the status tracking system is efficient. However, the bad news is that after paying for the service, I was disappointed to receive a message from the company stating that my phone was deemed "unlockable." They claimed that my phone was either reported stolen or out of service, which was definitely not the case. I did everything right and met all the criteria, but Official Sim Unlock simply failed to provide the promised service.

What makes things worse is that there was no money-back option available to me. This left me feeling utterly cheated and robbed of the money I had spent, for no visible reason. I feel that Official Sim Unlock has let me and many others down by taking our hard-earned money and failing to deliver, even in cases where everything was valid and eligible.

In conclusion, it is essential to stay cautious and mindful while choosing Official Sim Unlock or any other such service providers to unlock your phones. Though they offer a simple interface and status tracking, they may fail to deliver, leaving you stranded with a non-functioning phone and an empty pocket. Hence, I would like to warn fellow users to be careful while using such services as they may not always work as advertised.

My experience with Official SIM Unlock was less than satisfactory. While I was initially led to believe that the cost of unlocking my phone was ?23, I was blindsided by the reality of an additional fee of ?70 that I would have to pay at the end of the process. Although I do acknowledge that perhaps I should have read the terms and conditions thoroughly, I do feel that the information regarding the second payment was not communicated in a clear and transparent manner. It is frustrating and disappointing to feel as though I was intentionally misled by Official SIM Unlock.

Adding to my frustration is my fruitless attempts at communicating with their customer service team. It has now been two weeks since I reached out to them for a response, yet I have not received any feedback. To me, this silence indicates a lack of professionalism and a blatant disregard for their customers. As a result, I cannot recommend this site to anyone and suggest taking your business elsewhere.

When it comes to unlocking your phone, you want a fast and reliable service that won't break the bank. That's why Official SIM Unlock may initially seem like a great option - after all, they promise to have your unlock code ready within 24 hours, and their prices seem reasonable.

Unfortunately, things quickly go downhill from there. Once you've paid for the initial service, you'll be hit with a surprise additional fee before the code is actually released to you. This lack of transparency is frustrating and unfair, and it really leaves a bad taste in your mouth - especially when you're already eager to get your phone unlocked.

Honestly, we think that it's up to the unlocking service to charge whatever they like - as long as they're upfront about the total cost from the outset. Unfortunately, Official SIM Unlock don't seem to agree, and they've buried the additional fee in the small print. Most people don't read every single detail of a website before making a purchase, which makes this approach especially sneaky and underhanded.

All in all, we can't in good faith recommend Official SIM Unlock. If you're looking for a trustworthy and reliable unlocking service that won't try to sneak in extra fees, we'd suggest looking elsewhere. There are plenty of other companies out there that value transparency and customer service - and they'll be happy to help you get your phone unlocked without any shady surprises.

The experience with Official SIM Unlock (officialsimunlock.com) left a lot to be desired. At first, the low initial cost and three easy steps seemed like a great deal. However, it quickly became apparent that this may not be the case. In fact, to access their premium service, I was asked to pay an additional $80, which was not made clear upfront.

The progress update button remained at 50% for 30 days, and every time I contacted customer support, I was given the same generic response to just be "patient." It was frustrating to receive little to no information about what was happening with my phone.

When I was finally informed that my phone was blocked, I was skeptical. I knew my phone worked perfectly fine with other carriers, so I asked for some proof of this block. However, no answers were forthcoming. All that was offered was a 50% refund for the services that were supposed to have been rendered.

This was unacceptable to me, and I refused the refund. Instead, I asked for the truth and some evidence to back up their claims. Unfortunately, my attempts were met with a wall of silence. In the end, it became clear that Official SIM Unlock cannot be trusted, and I implore anyone still reading to avoid using their services and potentially wasting $100 or more.

The experience with Official SIM Unlock (officialsimunlock.com) was highly unsatisfactory. Initially drawn in by an advertisement for a $19.99 unlocking service, the customer was informed that the process would only take a few hours. However, they were left waiting for two whole days just for the necessary checks to be carried out. Upon receiving an email with a request for payment of the unlocking service, the customer was surprised to find another fee of $39.99 added on top. Needless to say, they were not willing to pay such an exorbitant fee for the service, especially given that they could get it done at their local shop for a mere $20.00.

Intrigued by these questionable practices, the customer decided to do some investigating of their own. They discovered that the phone number listed on the website was registered to a housing estate in Bradford, and that it belonged to someone else entirely. The details of the transaction revealed an amount of $23.99 was paid after VAT (20%) was added on. The transaction reference was "iPhone approved UN PURCHASE DOMESTIC AT LONDON" and was carried out on the 13th of January 2020 at 10:07.

All in all, Official SIM Unlock left the customer feeling ripped off and taken advantage of. With such questionable practices and lack of transparency, it's advised that others steer clear of this service.