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Best Buyvery poor customer service

I visited best buy on july 15th to purchase a chromebook for my daughter for school. I purchased a 15" acer. The sales guy told me that none were in stock but it woykd be in on the 19th for pickup. I said thats fine as loing as I have it before the 27th. I went back in on the 19th and it was not there.
The girl then could not tell me when it will be in. I later recieved a message that it was on backorder and expected august 18th.
I went back into best buy on the 23rd to get a refund. The sales guy then sold me a smaller version of my purchase and adjusted the refund.
Got it home and let it charge overnight. It will not hold a charge past 66%.. Again, I go back in best buy to return this defective chromebook. They have none in stock to exchange, and I can't get the money refunded on my card yet cause it takes 4 to 7 business days.
And I didn't even get an apology.
So now I have 2 days to come up with a chromebook and no money to purchase until my refund hits.
I am very disappointed with them and will honestly never shop there again.

Ho
Jul 24, 2018

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