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Best Buy / poor customer service.

1 Streamwood, IL, United States

I bought webroot from my computer from best buy about 2 years ago and had enough about this security 'protection' which was worse than any other I had before so I went back to norton. With webroot - too expensive at best buy (like everything else which it shouldn't be called ' best buy' but expensive buy) my computer was taken over by crooks which invaded it and wanted me to call them and pay of course so I had to close my computer but with a protection it shouldn't be happening.
Best buy automatically renew it but I didn't wanted anymore now at the end of subscription and called a few times webroot to tell them I cancel the subscription but they transferred me to best buy and after a very long wait on the phone when finally somebody answered the phone he hang up right away befoer I could even talk. This was so rude, unprofessional and disrespectful. I'd never go into this store to buying anything. The same products but cheaper I can buy them at walmart where someone answer the phone much faster and resolve a problem and I don't have to be bounded by the store with my personal information. Best buy= worse buy.

Dec 4, 2018

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