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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:28 pm EDT
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Best Buy very bad customer service and customer relations

I purchased a digital camera two weeks ago, on October 1st 2011 to be exact, from a local best buy store that was intended as a gift, however, circumstances stopped me from attending the event and therefore I no longer had any use for the camera. I went back to return the unopened item to Best buy on Sunday the 16th of October 2011 but I was told that the return period expires 14 days after purchase, therefore it expired on the 15th which was 1 day before. I was never advised of this new policy they have when I purchased any of the electronics that I bought from Best buy this year and I think I should have been even if it's printed on the receipt as was pointed out to me at the time of the return. I tried to get the store manager, a woman called Amanda according to her tag, to give me at least store credit or exchange for something that I can use, however, she gave me nothing but attitude and treated me as if I was an annoyance to her. She even ignored me and waved me away and would not respond to my queries until I got upset and asked for a different manager. Yet, she refused to give me access to someone else stating that she is the only store manager at which point I asked for the corporate number to file a complaint. Once I had the number, I left the store and immediately called corporate and after about a 10 minute wait I spoke to a lady in customer relations about filing a complaint and resolving the return issue. She seemed willing to grant my request and made me believe that the only obstacle is the fact that she couldn't call the store because the lines at their end were tied up. She did however promise to call me back within 24 hours with an answer. When I didn't hear from Best Buy the following Monday, which was yesterday, I called them today, Tuesday October 18th 2011, to check on the status. But after a very long wait I spoke to a different lady who put me on hold again only to tell me that she called the store and they refuse to allow the return. She even suggested that I sell the Camera on ebay. I finally told her that they have lost me as a customer, someone who spent over $3000 in their store this year alone, however, she seemed not to care making a remark about not having a record of my spending or something of the sort since at that point I no longer wished to have any dealings with Best Buy. I do not know how this store can afford to stay in business but considering their attitudes and behavior toward customers I doubt they will survive much longer. I cannot help but wonder why anyone would wish to pay a higher price when one gets this type of customer service. As far as I'm concerned any other store including online ones are a better bet than Best Buy. Respectfully,

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TheWayItIs
, US
Oct 29, 2011 2:37 am EDT
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You are all way off base. Yes, the return policy is 14 days, BUT, if it was unopened as was posted, BBY could easily resell it. Poor management decision. Worse business decision; why lose the customer? Even if it was opened, give a store credit, make the customer happy and retain some semblance of a reputation and sanity.
BTW, this is EXACTLY why BBY is LOSING business to online etailers such as Amazon and NewEgg. If you don't believe me, check their respective sales growth trends. In addition, BBY has decreased floor space in their stores and is shifting more business to mobile.

JuliePooh51265
JuliePooh51265
Lancaster, US
Oct 18, 2011 10:55 pm EDT

The 14 day return policy is pretty standard among all stores that sell electronics. It's not something "new" that Best Buy has instituted.

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12:14 am EDT
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Best Buy best buys in nj linden moe fraud

Linden moe fraud alert. Not america's elite realtor. Warning linden moe is a fraud.

Linden moe will sell your house guaranteed.
Or he will buy it? Not exactly.

If you have a home to sell or are looking to buy a property, this is good news. The bad news? If you happen to run into america's elite real estate in jersey city, nj. , be particularly careful with an agent named linden moe. This person has trouble written all over him. Let me begin by telling you that my family's plans of buying a property in this area was ruined by this person who goes around ruining peoples lives. Before we tell you what this person has done to us, we did a little research since my husband happens to be a police officer which this agent did not know about until he decided to prey on his next victim and stepped on the wrong toes. Now, being that we are taking this person to court, we will not reveal names of people that I or my husband have spoken to in order to protect the integrity of the complaints that we are filing against him since we are getting statements from other people that mr. Moe has caused problems with.

First, we decided to inquire about this agents employment history and we ran into a few blogs that this agent had posted on the internet and my husband, being in the field of detective work notices a few things about this agent's blog about this company that he used to work for. He notices a few details about the character of this person which is consistent with the complaints that we are filing on him which includes fraud, theft and overall trouble that makes us wonder why this person is still licensed to begin with. My husband notices that number one, on this blog of his that mr. Moe is really trying so hard to get into his previous employer's personal business as opposed to sticking with a straight out complaint. First, he rambles about his previous employer's personal finances as to wanting to embarrass him. He actually goes to the court house to post a dispute or eviction about some mansion that his boss was living in, then he begins to post personal bills that only the company would normally only access to. Example: he post's 2 or 3 different copies of bills that the company receives I assume on a monthly basis and makes me wonder how mr. Moe gets a hold of this. Isn't opening and stealing company mail or accessing private billing information such as those mls bills that he is claiming the company owed a crime? Typical of someone who is used to stealing. I am wondering why his boss did not file charges on linden moe for opening his company mail but that's none of my business. In further inquiries about mr. Moe, we did find out that shockingly, his boss had in fact filed criminal charges on mr. Moe for terrorist threats to him and his family where mr. Moe pleaded guilty to a reduced charge. Now we are starting to see the character of this person. This can be confirmed by calling the new jersey real estate commission at [protected] and they will tell you that they received a fax about this incident and are looking into this and that in fact will suspend his license for mr. Moe not notifying them of this incident. We actually obtained a copy of this incident at the bergen county courthouse to verify this as well. I am assuming it's only a matter of time that this dangerous agent will be practicing real estate and representing the public.

In our effort to gather more information about the character of this agent that we were dealing with to support our case, my husband was able to contact someone who was working at his previous employer prior to america's elite real estate in jersey city and this person did confirm that mr. Moe was fired due to the fact that upon the company's internal file review, he had committed fraud on over a dozen real estate offers and or transactions including falsifying buyer and seller signatures and dates in an attempt to bypass the company's compliance department to get paid. This person told me that in short, that mr. Moe's and about a dozen other agents out of the companies 350 agent's original files did not match the actual closing files that the attorneys had and that "mr. Moe's and the company's general employment contract did not tolerate fraud and did include monetary penalties". End quote. We can also see that mr. Moe targets the new company that his previous employer's wife owns and really find it distasteful that this person's obsession towards this family is strait out a bitter outcome for him being fired and or not being compensated for doing fraud. Typical of a person who thinks that they should be compensated for causing harm to others. Not just the company's liability, but the poor buyers and sellers who one day will find out that there are documents out there that were altered by mr. Moe. What is this guy thinking? Does his new employer even know these things? I would think not since this person is a liability to buyers, sellers employers and the general public.

We will now tell you what mr. Moe and his fancy websites are not revealing to the public until they become a victim of his actions like we did. It makes us wonder how many other people this agent has taken advantage of. But like they say, what goes around, comes around and if you happen to have had a bad experience with him, we urge you to contact us.

My husband and I were interested in purchasing a property in the jersey city, nj area and drove by a company called america's elite real estate in jersey city. We decided to call and were given an agent to work with. When we met linden moe, we were a bit skeptical since my husband being a police officer did notice mr. Moe's eyes were a bit hazy and red but we looked passed the possibility of him being on drugs. What we really did not find normal is mr. Moe's uncleanliness including long, dirty finger nails and the fact that deodorant was not part of his agenda. Not a good first impression of a real estate professional. Nevertheless, we went to see 3 condos with him. He made us sign what's called a buyer's agency agreement which he explained that it was a form he used to show buyers properties. We, not being in the business and trusting we were not going to have problems went ahead and signed it. We took a look at a few condo's and decided to place an offer on one of them. We filled out the offer and mr. Moe requested $1, 000 deposit to place the offer. What we found a bit strange is that he said that the $1, 000 should be in cash since he has had problems in the past with buyers bouncing the check and it's the only way he works these days. We did that and he said that the contract / offer serves a receipt. He then referred us to a mortgage company calle nfm lending, national fidelity mortgage and we began to communicate with a loan officer named amy mannon. When we received quotes from them, we decided the points and the overall costs were too high and told mr. Moe that we were not comfortable with that company and decided we were going to shop around. This seemed to have frustrated him as if he wanted to force us to get a mortgage through them and my husband did not like his tone of voice. After giving it some thought, we decided we did not want to work with linden moe for one minute longer and withdrew our offer on the condo. Mr. Moe threatened us that if we withdraw, that the $1, 000 we gave him is non-refundable so to do whatever the heck we wanted. That the form that we signed with him allows him to get paid even if we back out and do not purchase anything and then he hung up the phone on us. My husband and I were shocked in dis-belief that a supposed realtor would treat us this way. We called his broker at america's elite real estate and she simply stated that she does not have any record of this transaction or any deposit.

We are outraged about this and more so that mr. Moe is not even picking up his phone. We have left him numerous messages and have even hired a lawyer to try to recover our money. We do not suggest anyone work with this america's elite real estate company who basically has no control of what their agents are doing out there. This linden moe character is stealing people's money. Worst than that is that when we decided to press charges and looked up his websites www.Njvipbuyer. com which now redirects to www.Gardenstatehomesearch. com www.Hudsoncountyrealestatechat. com and www.Bestbuysinnj. com we noticed that he is advertising "he will sell your house guaranteed or he will buy it" and that he is a "professional investor" or the latest one, "rockstar agent". Lol. This raised another red flag to us and decided to call one of the sellers that he had a listing with and explained what he had done to us. The following paragraph will shock you when you hear what this seller had to say.

**************************************************************

"i am no longer selling the house and I don't want to hear his name or want anything to do with this creep. This guy shows up to my house after I tell him that I am in pre-foreclosure and that I need assistance in selling this house. I figured that since he was advertising that if he doesn't sell it, that he will buy it like he says. After months of no activity selling my house, you know what this creep tells me? He tells me that to sign a quit claim deed which will give him the right to sell it differently and that when he closes, that he'll throw something at me when I vacate the house. Can you believe this chump? Calling himself a professional investor? He should call himself a professional thief trying to get people to sign their deed over to him. But I ain't no sucker, I rather go into foreclosure than to fall into linden moe's trap. He's a f***ing shark and I hope he gets caught with his gimmicks and real estate schemes". End quote.

**************************************************************

So there you have it readers. Just as we figured. So far, just by speaking to a few people, mr. Moe is a thief and a shark, a creep, a liability and an overall bad person to deal with or be around. Don't be fooled by his's fancy websites and his fake personal testimonials about himself. It's very easy to put out blogs and websites saying good things about yourself and bad things about other people. Before you know it, he's going to say that this blog is a fake complaint about him and that someone else other than an upset buyer wrote this. I'm sure that his real estate schemes are catching up to him and more complaints will follow this complaint. It's inevitable. This guy is bad news and I feel sorry not only for buyers and sellers but for the company that he is working for since he is giving them a bad reputation. I for one will never step into that office or work with any agent from that company as long as linden moe is working there. We should have known this guy was bad news the moment we ran into him.

Here's our testimonial about mr. Moe.

Linden moe is the worst real estate agent to deal with when buying or selling a home or even coming across him as a person. This person is a loose cannon and should be reprimanded by the proper authorities for fraud, stealing peoples money and by misleading sellers in foreclosure to signing quit claim deeds causing them to lose their homes and getting evicted.

Realtors and companies follow us here: http://twitter. com/lindenmoefraud

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Best Buy cell phone

When I purchased a cell phone, the clerk offered a replacement warranty and said all we had to do if there was a problem was bring the phone in and they would replace it right then and there. I paid $15.00 for the replacement warranty, phone broke, took it in and was told it didn't work that way. I would have to send the phone away, wait for a gift card in the mail, and could then purchase the new phone with the gift card. I would NOT have purchased this if the clerk had been honest about how the replacement warranty worked. I feel like I've been "had". Clerk simply lied and I took him at his word. There's no way I can be without a phone while snail-mail honors the warranty so now I'm out the cost of a new phone, plus the $15.00 useless warranty.

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Best Buy dishonest associate and rude management

I bought a Sony TV by trading in my old TV and got 300 dollars discount which as per the sales associate is from the Ontario Govt's campaign regarding old TVs. Before purchasing the TV, I asked the sales associate about the return policy in case I don't like the TV or if I get a better deal from somewhere else so that I can pick up my old TV back and he told me that they will not give me back my old TV rather they will give the 300 dollars that Best Buy will get from the Ontario government. I was there with my two other office colleagues and we were quite surprised with this incentive. So one of my colleagues asked him at least 4 times that if we return the TV then we will not get back our old TV rather we will get 300 dollars for that. The associate wanted us to sign the deal asap and he reassured us multiple times that we will get 300 dollars and not the old TV. After we bought the TV, I got a better deal from Costco and I bought it from there. So I went back to Best Buy showed te associate that I got a better deal from Costco and showed him the receipt as well and returned their TV, the associate refused to give me 300 dollars that he promised earlier. He totally denied that he ever said something like that. I called my colleagues and have them talked to the associate and his store colleague. They reconfirmed that this was exactly what the associate said in the beginning. I was not much concerned about my old TV or 300 dollars but about the commitment and words of the associates that he made while selling me his product. I called their manager, he listened to me and refused to help saying that his associates can not say any such thing. Then the general manager showed up and his attitude was quite aggressive and humiliating. I was totally in shock that a company with such a repute can have these kind of dishonest employees and rude, ill mannered and aggressive general managers. I cursed myself when I came to this store to make this deal and now have to bear all this humiliation in front of my son and other people. They were keep on making fun of me. One of my colleagues, who was there initially when I bought the TV showed up as he lived nearby and started telling the General Manager that whatever I said before was true and happened in front of him. I was standing at a side now and cursing myself when I came to this store to get all this humiliation. The general manager all of a sudden told me to leave the store otherwise he will call the police as I used "abusive language" against him. That was another shock to me, I tried to tell him that I didn't say anything bad to you or your associate but he cut my words and in his abusive and rude tone asked me to get out of the store right now and that I am banned to enter in any best buy store. I was in state of total disbelief that this can happen in Canada that people can lie right at your face, I tried to talk again that sir I didn't say to you anything, I was talking to myself but he cut me again in the middle and shouted at me and stepped against me as he will hit me and also asked his store colleagues to call the police. I didn't say any word and left the store without saying any word with a great sadness of all the humiliation I had to bear in front of my son. I can't imagine that businesses with such great names can treat their customers like that and they have management who can literally bully their customers. I don't know what to do and who to present my case. So I thought to share with you guys so that you may careful when you make a deal and better get things in writing. Their general manager has "banned" me to enter any Best Buy store. I am thankful to him but will I go to Best Buy ever after this treatment ? I don't believe so. They are big company, it makes no difference to them whether I shop their stores or no but I think bad reputation does matter.

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Update by Say_No_To_Best_Buy
Sep 12, 2011 2:48 am EDT

@ChrisTucstwo
As this deal was originally initiated by the Govt of Ontario hence the old tvs were going to the govt for recycling purposes. In return the govt was paying Best Buy 300 dollars per t.v, hence Best Buy was selling their Sony tvs for 300 less than the original price. This was told to me by the sales associate. So let's say if I bought a t.v whose regular price was 1000 dollar, Best Buy will get my old t.v from me and will sell Sony tv to me for 700. However they got 1000 dollars for that t.v as they got 700 from me and 300 from the govt. So as per the sales associate, if I return the tv, I will get back 700 plus 300 which Best Buy has got from the govt.

Update by Say_No_To_Best_Buy
Sep 12, 2011 2:25 am EDT

@ChrisTucstwo
After a long debate, the aggressive general manager said that he will find a tv similar to the one that I traded in. When I asked him how long will it take, he said may be a month or more. I asked him if he can give me a time frame in writing he said no he will not do that as it may take indefinite amount of time and on top of that they will not test that t.v for me to check whether it's working or not.

@Katrina12
This is one of my weaknesses that I trust people. Like I said before I had two office colleagues with me at the time of purchase and they witnessed to management that whatever I am saying is true and the sales guy did say this. However the general manager guy was so aggressive that I was thinking that at any time he will physically hit me. He was almost shouting at me and was being sarcastic. It seemed to me that other best buy employees there including the general manager were enjoying the situation by keep on making fun of me. One of my colleagues came there to assure the general manager that whatever I am saying is right. But he was also scared of his attitude. Today he talked to me over the phone and mentioned that he can't believe that best buy can have such rude and ill mannered senior management.
Thanks for your advice, I will definitely keep this in mind from now on.

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Katrina12
Grapevine, US
Sep 11, 2011 7:19 pm EDT

After reading your story, I feel awful for you as you do sound very genuine about the details of what happened. If I were to take a wild guess, I'd wonder if the sales person gets a commission for the sale and he thought that would guarantee the sale. In other words, he lied. Now, I agree that it is a preposterous sounding lie to where I can see that the management might not believe that the guy told such a whopper and that you would believe it. If the manager is intelligent, he will closely monitor that sales person and be on the watch for any other similar complaints on him.

Now, I do want to direct part of this to you. Since this offer was so incredible compared to any other store or experience you've probably had anywhere else, I would say that you might have been a vit naive to have believed it. But hey, we've all been messed over by someone and were naive about it because we so wanted to believe it.

So, next time anyone makes a statement or promise, ask them to put it in writing and sign their name (legibly so you can read it). Only the owner or top manager really has that authority to write and sign something. Better yet, ask them to show you the company sales policy or warrantee that says what they are saying.

At all times, keep this in mind (whether it is a relationship or a product): If it seems too good to be true, it probably isn't."

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ChrisTucstwo
Brick, US
Sep 11, 2011 1:17 am EDT
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I'm confused, did they at least offer to give you your old tv back? Or they just told you that you were completely beat?

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Best Buy shop elsewhere if it is possible

I am extremely delayed in posting this complaint, but due to another extremely unfortunate experience with greatest Buy, it compelled me to make a point in letting the public know how the company truly operates.

Let's start with today.

My husband and I own/operate a small company of about 15-20 people. Although we were at capacity, a woman came to us basically begging for a JOB, and we caved. We were out of computers, so we high-tailed it to greatest Buy, the closest location selling computers. (Might I add if we weren't in such a rush I would NOT have opted to shop here!)

So we found a full workstation for sale at $599. We get to the counter, check-out, and low and behold… they don't have the monitor in stock. Credit card already charged, (conveniently) and wham – no monitor. We additionally didn't notice at first, but they added a $59.99 service fee without advising us or getting our consent. They had to do a seperate credit to our card for this overcharge.

So they tell us the monitor will come in a shipment at 5:00pm that night. Meanwhile, it's a 20 minute drive from our home to make the trip back. Rather inconvenient for their error, I might say. Doing as told, we arrive at 5:15pm. Shocker… no monitor! I'm not going to lie, I embarassed my husband and demanded a replacement monitor, or they could pay for my gas and time to/from their store, plus a day's interest on my credit card for charging me without having the items available.

Finally a manager came over to replace it. Amusing, but they wanted to do ANOTHER charge to my debit card – for the full amount. WARNING: This is classic greatest Buy behavior. Both charges will hit your debit card, and it will take up to 5 days for those funds to reverse. So basically greatest Buy/your debit card company sits on your MONEY interest free, while you lose access to your own CASH. I called them out on this, and magically the Manager found a way to rering it without having to charge my card again.

Now moving on to over X-Mas:

My husband's Uncle is an elderly man, with absolutely no computer savvy. We sent him $700 to buy himself a laptop for X-Mas, as after being out of work for 12 months, he finally had an opportunity to help operate a landscaping company. We figured the computer would help him stay organized.

He took our CASH and went into greatest Buy, telling "Kevin", the Sales Rep, exactly what he was looking for. He indicated he wanted the smallest/cheapest laptop they had. (Now mind you that greatest Buy was advertising Netbooks, etc. for $199 over Christmas.)

Kevin convinces Uncle that he needs a 'certain' laptop in order to operate the internet. (LIE!) He additionally tells him that he has to sign-up with the Geek Squad in order to use the internet, because ONLY greatest Buy can get him an email address with Google. (Are you kidding me…?)

Some of this sounded so ridiculous, we told our Uncle to wait until we flew home to check things out.

When we got there, the computer wasn't even out of the plastic yet. The package had been taped shut by greatest Buy with green tape.

I look at the receipt, and they've charged him $549 for the laptop, $129 for Geek Squad, and $79 for some anti-spy software that "Kevin" indicated our Uncle just HAD to have or the internet wouldn't work right. What a joke!

So I walked into that same greatest Buy, and place the computer on the counter to return it. Afterall, it had never even been turned on. The "Manager" tells me we should look for an exchange, so we did. We were advised if we didn't find an exchange, there would be a 15% restocking fee. We were fine with that. But, if you haven't guessed… everything was out of stock. There was nothing equivalent or less expensive.

We went back up to the counter, and the Manager of the Geek Squad comes strolling up to the counter with a mouth full of food, telling us it will be at least 20 minutes while they inventory the computer. So we wait.

We're called back up to the counter to THEN be told we couldn't return it. Why? Because it was already opened. Ummm… yes it was opened. By the Geek Squad he was told he just HAD to have! (They additionally lied to him and told him all he had to do was turn it on and he'd have internet. Bull! A total and complete lie!) I indicated I was confused… Why did the Geek Squad have to spend 20 minutes 'scrubbing' the computer if they knew within the first 5 seconds it was already opened and we couldn't return it?

I then questioned for a refund of the Geek Squad fee and this virus software – still in the case. This Geek Squad Manager, (now chomping gum in his mouth) told me he bought the software, and he couldn't return it. I couldn't even know the guy and questioned him to take his gum out so he could articulate properly. He told me, (and I quote) "I need to deal with it. He'd rather be chewing gum than have terrible breath, and he never gets a chance to eat." Wow! This is my problem HOW?

So after being berated, they handed us back the computer box.

We walked towards the front door, and I stopped to request the Security Guard if he could get me the Store Manager, not just some Geek Squad department Manager. Meanwhile, while walking to the door, the bottom of the package fell out, and the laptop goes crashing on the floor, plastic pieces going in all directions. Apparently the lovely Geek Squad didn't package the computer right, leaving out all the protective packaging. The computer lay in a pile on the floor.

As the Geek Squad counter witnesses this all, they send over a 18-20 year ancient black girl, complete with sagging pants, ghetto personality/vocabulary, and head bob. She tells me that SHE'S the Manager, albeit her shirt says Customer Service Associate, or something of the like. She tells me that we need to leave the store, the Manager is busy, and that there's nothing they will do for us. So we walked out with broken laptop in hand, worthless software, and over $100 in bogus Geek Squad fees.

Want to know the most fascinating part? Not once did they request whom the sales rep was to see if there was a sales/Management issue. Not once did they want an explanation of what occurred. And even better… as I walked out the door they were still trying to convince me that without paying for the software or the Geek Squad fees that our Uncle wouldn't have had access to a Google email account.

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TheWayItIs
, US
Sep 06, 2011 2:55 am EDT
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Fire an email to the Corporate Escalation Group, copy VP of Stores and the CEO. Abhorrent store behavior, incompetent management and consumer deception - if not fraud. Copy your state's Division of Consumer Affairs and/or Attorney General.

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Best Buy incorrect information

On August 6, 2011 I went to the Best Buy in Hyannis MA to purchase a laptop computer.
I was purchasing the computer to use for a new job. I explained to the salesman named Dominic that my employer required me to have a computer with a 32 bit operating system.. Dominic said "Oh they don't make those anymore. The Toshiba computer you are interested in will run 32 bit programs". Since Best Buy claims to have computer people with outstanding technical expertise I accepted what the salesman was saying and purchased the machine. However, it will not run the applications required by my employer. I subsequently found out that 32 bit operating systems are available. I returned to Best Buy on Sept 2, 2011 and spoke to Best Buy manager named Phil. Phil informed me that I could resolve my problem by purchasing Windows 7 software with 32 bit operating system. The cost of the software was $199.99. I explained that I was misinformed by Dominic and Phil said "We are aware that there are 32 bit operating systems but Best Buy doesn't sell them". I asked Phil why Dominic didn't tell me that. Phil said "Our sales people don't know everything about computers." I asked Phil to provide me with a discount on the $199.99 Windows software since I was misinformed on the purchase. He offered $10 off. I think I deserve better resolution. Thanks, Pat

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Best Buy would not price match eventhough their banner said they did.

We are loyal Best Buy customers.We purched two apple lap tops, apple dest top, a number of printers, cameras, ipods, ipod touches, and game systems and accessories. When a sign went up saying Best Buy would match any price, we went to hhgregg found a Lg 32 inch hd 1080 TV we took a picture of the tag and went to Best Buy.
The sales person said they would match the price and we could use our rewards certificate to apply to the cost of the Lg TV, However the picture we took did not include the model number.
The sales rep said to go back and take a picture of the complete price tag including the model #, price, make etc. We went back to hhgregg, took a more complete picture, and returned to
Best Buy. We added a few other purchases along with the TV. The sales rep rang us up and called for a price override. The manager said to his employee that he would not do it from a phone picture. We were standing infront of him and he did not address us. The sales rep said they did it all the time as long as the tag had complete information. We purchased something to use our $40 certificates
and left knowing that we would never return to best buy. It is a shame when the company is facing such competition, that matching policies are unclear among the employees. We ended up
buying the LG TV for $359.99, Best Buys price was $399. So Best Buy lost a loyal customer over $40.oo and a rude manager.

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Heaton
Temple, US
Sep 13, 2011 9:23 pm EDT
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Best Buy is pretty much done when it comes to TVs. Hhgregg has way better pricing when it comes to HDTVs,

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jonathan
st. louis, US
Sep 04, 2011 4:40 am EDT

I've had a lot of luck dealing with BestBuy using ComplainApp for my mobile phone. Here's a sample: http://www.complainapp.com/Trending/Details/103388

AerosmithandQueen
AerosmithandQueen
Port Elgin, CA
Sep 04, 2011 3:46 am EDT
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Usually you need a flyer for Price Match, and it's pretty obvious in the first place to get all the info in one picture.

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exbby
Blauvelt, US
Sep 04, 2011 3:37 am EDT

Ur suprised. next time call 888-bestbuy. customer relations will contact the str and will usually throw in a gift card. get manager and associates name.

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9:04 pm EDT

Best Buy just remember next time someone offers you a bestbuy gift card - either say no! or just don't lose it

Ok, Yes this is a huge department store, and a fun place to browse. here is my beef with them. I had received a gift of $400 worth of Best buy gift cards. Now I lost them. (yes my fault) however, I had proof that I received it since they were sent to my address under my name, I had copied all the code numbers, and just did not have the cards. Ok, So I call them up give them all the info, they confirm it, however they can only re- credit the credit card that was used to make the purchases. The problem is it was a gift, and it was both from an online vendor that is no longer in business. Bottom line I can't get my cards, not credit, no nothing. This is not acceptable. All I asked was for them to reissue the cards to the same name to the same address. And they even confirmed the cards were never used.

Just remember next time someone offers you a bestbuy gift card - either say No! or just don't lose it!

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Woosap
, US
Nov 30, 2012 11:57 am EST

Not very good, 90 % of the time your item is not stock! And don't try to return anymore then about 3 items a year they will (they did it to me) Try to embarrass or intimidate you not to return anything again, and you cant get any knowledge from a youngster if they don't know it (Poor training if any) its not the youngsters fault! 10% in stock items. And how dare they put all the music stores out of business ( Sam Goody's, The Warehouse and others) because at first they had a great selection of music on CD's for about10 or 12 bucks, now there all but gone! Remember the time when you were with friends or just by yourself and thought of an album and wanted it, back then you could just hop in the car drive to your local Tower Records and get it at 1am and enjoy! No more, and concert tickets can you buy them at Bestbuy $#*! no! Now I'm really pissed!

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Nakele
, US
Oct 05, 2012 6:49 am EDT

I tried buying a laptop here twice. Both times it was too difficult to buy so I bought elsewhere.

On the HP I was buying, they insisted they removed virus and other stuff from it and I had to pay an extra $100.00 plus for their work... it was a brand new laptop, they must think we're dumb.

Then we tried buying our MacBook from them and the same thing happened. They said they only had opened ones that they took viruses and spyware out of and we had to pay almost $150.00 extra, seriously!

We said no and then they threatened that they have to put the viruses and spyware back into the computer, really? Lol

See ya! We ended up just going to buy the HP at Tiger Direct and we bought our MacBook from Apple.

Best buy is just a big complicated ripoff with rude staff to boot.

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TopK91
, US
Dec 10, 2009 8:51 am EST

I bought a GPS (Garmin nuvi) from BESTBUY in black friday deal as online from bestbuy.com THe item was advertised as new, but it was I think refurbished. Actually it was a defected unit because there was a green dot on the screen. I returned the item the same day I got it. I brought it to local best buy store, They took it back, but they named the reason for returning as dublicate.

I have very serious doubts that this item will be resold again as an open unit.

I will never buy from best buy especialy online.

As a consumer, I am very very disoppointed. I wanted to buy my first GPS from best buy as garmin, and it was a disoppointment.

They did not try to change my gps, they told me we will refund you you can buy the item online again, but the same price is not guaranteed.

This is really a terible way to treat a costumer.

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treydog
, US
Jul 30, 2010 7:54 pm EDT
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The sales girl was mean Wouldn't go back

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Quinton Floyd
Monterey, US
Aug 05, 2011 12:55 am EDT
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By offering to refund the credit card used to purchase the gift cards, I think they were more than reasonable. I am surprised they offered that! In your attempt to complain about them, you actually made them look good. (And you look like a [censored])

JuliePooh51265
JuliePooh51265
Lancaster, US
Aug 01, 2011 9:36 pm EDT

if you have the #'s and codes and all, just input those when you make the online purchses. Unless they are fraudulent numbers, the system should take them. They don't need to know you don't have the card in your hand. If you want to shop in the store, I'm afraid you're SOL.

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John1982
Alma, US
Jul 30, 2010 8:24 pm EDT

Wow that is a great complaint. Nothing to back up what you say. You just sound like someone who feels you need to be greeted with an applause and everyone bowing down to you. Get the stick out of your ###. And go find a real reason to complain.

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6:19 am EDT
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Best Buy sold a two year old laptop as new

After saving for a year, I went into best buy to purchase a brand new macbook pro. The store employee tells me they have a returned macbook that was complete and had been returned within the 14 day window. He also stated the computer had been checked out by their "geek" squad and was complete. I tell them it sounds good and he rings it up, I purchase the extended warranty and leave the store. Drive the 60 plus miles to my house and take it out of the box. What is this, no power cord. I call the store and they say oh we are sorry, it was a returned item. I drive back to alexandria to talk to the manager and it turns out it wasnt even the right computer. The computer in the box was over two years old and a different serial number even. Still to this day they have not made this right. I'm going to bbb on this and sure hope anybody reading this will think twice before wasting their hard earned money on a overpriced paperweight.

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BestBuySalesAssociate
Somersworth, US
Aug 19, 2011 3:24 am EDT

The other thing that needs to be asked is did you hang it yourself. One of the number one issues with tv's is that people tighten the bolts in the back to much and damage the panel.

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 27, 2011 6:31 am EDT
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Best Buy is known for their horrid customer service. Scratch that, their horrid... everything. However, you should have checked the box before leaving the store. Especially since you were told that it was a repackaged item.

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8:57 pm EDT
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Best Buy poor customer service

Will never ever shop at this location, we are cancelling our best buy cc and we are looking into filing a formal complaint with best buy head office and explain our situation to everyone.
We bought a $1, 300 computer online and picked it up at the bramalea location on wednesday july 20th. It had a manufacturer’s defect, a blue line running vertically along the screen. We went on sunday july 24th to exchange it at the bramalea location, unfortunately they were out of stock and and let us know that this location (Heartland) had some on hand, since this is a manufacturers defect and that we are well within the 14 day exchange period that we should head over and exchange our computer there.

We went on monday morning, to the hearland location, only to be told by one csr (Who wasn't wearing a name tag) that they weren't doing anything for us, we asked him to speak to a manager. That associate walked away and never came back. Another csr (Again no name tag) was lingering around he spoke to us, he said he was a senior (Whatever that meant) and that yes it was a defect that couldn’t be fixed and that yes we’d need it exchanged and not to worry we’d be happy by the time we left.

Nothing was happening, they said they needed a box and since we don’t have it they weren’t doing anything here, we were told previously that this was a non-issue, the laptop had a manufacturers defect and we were well within our 14 day period.

Over 30 minutes passed, my husband was on the phone and asked to speak to the csr we were dealing with (We were repeatedly asking for the manager who never came over during this time). He did not want to take the phone because he said that my husband must be angry. He eventually took the phone and my husband asked him what the problem was and I know he used a few expletives. It was after that conversation that the manager (If you can call him that) finally came over, he had a name tag on, rocky.

He had been standing a right across from us a few metres away the whole time and never bothered to come over. He sauntered over and asked "what’s the problem", I was furious and said hasn’t anyone here explained anything to you. He gave us the same nonsense story about needing a box & ndash; that was irrelevant. They will not re-box and sell an item that is defective; they will send it back to the vendor for credit or repair. This is common sense.

My husband spoke to him to ask him what was really happening here and how this makes no sense with best buy’s exchange period. To which all rocky’s big help and response was & lsquo;do you work here?” do you work here?” that’s all he would say. I said I wasn’t leaving to go to another store until there was a resolution there or at another location. All they did was dial the number to the bramalea store (Rocky did, to which he dialled incorrectly and I had to dial it again and then he immediately scurried away so as to not speak to us or anyone at the other store). I explained our situation to the csr at the bramalea location and she immediately transferred me to the manager, dilldeep. He listened to what was happening and what I was being told. He checked their system and said that the laptop we bought was coming in this afternoon. He took my name and number and called me as soon as it came in. We went to bramalea and had an awesome experience with dilldeep (A real manager, who managed an issue that presented itself) and natalie and csr who has customer service skills. They repeatedly apologized for the behaviour of their colleagues at the hearland location and said that customers are important and without us there wouldn’t be a need for their jobs because there is so much competition for our dollars at other stores.

The hearland location is so ill equipped with regards to customer service. They were behaving as though every best buy is an independent store like & lsquo;bob’s no frills’ and very hostile right away. It was very apparent that rocky was just making up excuses, it took him a bit over half hour to just come speak to us and he was just metres in front of us the whole time, he couldn’t dial the phone number correctly and then he just left before resolving anything or contributing anything despite confusion, anger, animosity and stuff he just made up to just show off and feel like he is actually & lsquo;managing’ something.

If customer service skills are too expensive to teach to this bunch, how about giving them some acting classes so that at least maybe they can hide their obvious bs and they’ll at least have something to potentially contribute to this world because right now they are a miserable fail.

Businesses should never ever forget that bad news/complaints travel much further and faster than anything good.

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jessica weber
,
Jul 06, 2007 12:00 am EDT

DO NOT FALL FOR THE GIFT CARD SCAM AT BEST BUY! If you buy an extended warranty and are sold a lemon appliance, you will have to repay the gift card if you do a refund or exchange! Even when you pay $300 for an extended warranty! you will not get an equal replacement. This is how we lost $800 dollars.

HERE IS MY STORY:

April 1, 2007 bought Sony TV open box 60 inch and 4 year extended warranty. One hour after plugging it in, it shuts down - called Best Buy to get it repaired. Tv worked the next day, canceled repair call. Tv worked on and off through next few months. Would not turn back on June 21st. Someone came out the June 28th. "Fixed" tv, but it shut off by itself as repairman was exiting. Repairman said he needed to order a part, would take 3-5 days. July 5th, 2007- called best buy to find out about part. "Robin" said bring tv in to best buy for replacement. My husband repeated back to her what she said and she confirmed yes bring it in to the store for a replacement and said all the store has to do is call and get authorization. My husband loaded up the 60 inch tv and hauled it all the way to best buy to do what Robin said. Manager James Gardner picked out the replacement tv, brought it up to the exit door, and said he needed to call to get authorization. He had an associate call up to get authorization. They said there is no authorization. My husband called the in-home repair number on his cell phone to find out what just happened. Robin was not there, spoke to some other lady. Lady asked to speak to manager. My husband handed his cell phone to the store manager James Gardner. The manager went to a corner to talk on my husband's cell phone for ten minutes. Came back and said there is no authorization, very snooty and rude. Offered to put part of the refund on a gift card. Very frustrated, my husband accepted the gift card for a fraction of what we paid for the tv. Now we have no tv, a gift card that cant buy us a comparable tv and no desire to ever shop at best buy again. ---------- Spoke to someone at in-home repair, they said they did not see anything about my husband talking to Robin. Asked to speak to supervisor. Immediately asked supervisor about notes on conversation with Robin. Supervisor confirmed they DID in fact have record of it but denied that she gave authorization. Spoken to in a patronizing tone and told us we can go buy another TV. On 7/5/07 I called customer relations to complain. "Mary" immediately had a rude tone. I calmly told her my situation. When I was finished she began speaking in a rude tone. She said they did us a favor and made an exception by allowing us to return the TV. I told her they gave us a partial store credit for a lemon TV we bought three months ago with an extended warranty, which is not making an exception by any means. She began raising her voice with me and I asked to speak to her supervisor. She put me on hold for ten minutes and the supervisor Sarah said she is choosing to do nothing for us but document that I called. I asked who else I can speak to. She said she is the highest person they are going to allow me to speak to. It ended there.

We now have NO tv, a gift card that wont buy a comparable tv, and an expensive four year warranty for nothing.

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Oct 06, 2007 12:00 am EDT

I went to bestbuy store number 374 to purchase a pc package. Having looked around and selected a pc of my choice i looked for a customer service representative to clarify some information on the return policies for the item. Specifically the return policy for individual items in a package no such policy is stated in the store but on the web site it follows "...you may return that item separately... You will be refunded the discounted price...". The first clerk send me to a second clerk named kareem, who would not address my questions and sent me to the third rep, who referred me back to kareem and told him how he can answer my question and he should go back to his station and look at the stared price that would be the refund amount for individual item. At which point then i asked again "what would be the refund if i were to return the printer?", he did not return to his station and simply seemed to pull a number out of a hat and he replied around 30 at which point i asked for the exact number and he refused to answer me. I requested a manager and told kareem "that he is to lazy to do his job" at which point at he got angry and had to be removed from the discussion by the first clerk. The manager arrived and said he will get back to me. About half an hr to an hr passed and no news came of the manager. I saw a forth rep named navid who told me he is new and he is unable to answer my question and that kareem has informed him now that the store policy is not to accept individual returns and further more the store will refuse to sell the item to me. I asked for the whereabouts of the manager and he replied the manager "edward" is in a meeting. Being around closing time i decided to leave the store. While leaving i saw a group of reps and managers outside the store smoking.

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SAMMY M
Powells PT , US
Feb 28, 2010 10:23 pm EST

Drive 55 miles to buy a TV. Searched several stores and found the one we wanted at Best Buy. Finally find an employee to help us. He checked and said that is was discontinued. We ask to buy the display TV. Another employee came and said yes. 10% off for display. OK with us. Purchase now down to 630.00. They said it would take awhile to remove from wall and pack it up. We go to another store to buy the TV Stand. Come back to Best Buy. They said no stand for TV. 5% more off. OK. New stand did not need it. Went to pay. We can't sell you this TV. WHY NOT. Said they have more in their warehouse and we can get one in 3 days. I can't drive another 110 miles round trip in 3 days. They said Sorry Have a nice day. I complained to customer service. Waited and waited. They then offered me a "deal" The same deail in the flyer. I said no thanks I could have have that deal 90 minutes ago when I first walked into the store. Finally offer 50.00 off a TV that cost 800.00. 150.00 more than the one I wanted. I will NEVER go back to Best Buy again.

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Pinter
Eureka Springs , US
Dec 24, 2008 7:04 pm EST

On Saturday 11/22 2008 Frank Pinter Bought a laptop, camera and other items and service contract for 3 years from Best Buy, Rogers Arkansas. He was told, if he has any problems, he can call and get help immediatelly from a salesman. On the same evening about 6 pm his wife tried a laptop, it was no working at all. We called to the store for 3 times, the last person told us to bring everything back and they will refund all. On Sunday, next morning, 23rd November at 10.30am Mr. Pinter went back to Best Buy in Rogers to return the items. He was told, it is 15 % charge and 100.00 dollars charge on the contract, because he refund the items.They took the computer and tried it out and checked the all other items. Nothing was open, expect the computer. They refused to give him a receipt from the return items. So Frank Pinter called to the police, and officer came to the store.The storemanager refused still give a receipt and asked the officer to move him out from the store.This is a BAD SERVICE and not only my wife did not get her Christmas present, we have not yet really solved this problem.We had to stopped the payments from the checks, because how they were treated him, not to give a receipt from the return items or any guarantee to get our money back.

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michellebaumbach
Middletown, US
Aug 24, 2010 9:02 am EDT

Purchased laptop in December. Laptop was not working properly come June. Took it to GEEK squad. Treated poorly, blamed me for the laptop not working. When I asked them to provide me with something showing how they came to this conclusion they refused to do so. I am out $600 and a laptop.

Will NEVER shop again.

OH, the big screen I purchased there had to be returned. Whole screen was cracked...

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Mary Ritenour
,
Nov 17, 2007 12:00 am EST

I had recently purchased a diswasher from Best buy, and had there Contractor "Raytec" come out and install it. It was imprperly istalled and leaked all through the bottom of my cabinet , causing it to collapse. So I went back to the store and explained what was going on (they have been very helpful in the store, the problem is Corporate), they contacted Customer Service who sent Raytec back out, who tried to tell me that I have a faulty valve. Ahhh, OK I have been in this home for 5years with no problems with leaks, the tech could not explain this, While he was here I asked hay by the way why is it when there is a full load in this dishwasher is is leaking out the sides on to the floor, Tech " I don't know, as he stuck a level on it , it's level", So when Customer Service called to follow up on this , I told them what was said and I was told the Tech said in his report that there is no problem, and it was "Not Our Fault", Then who's fault is it? If there was no leak prior to the work, and now there is? If the tech didn't think the valve would hold up out of common courtsey wouldn't he say something at that point? I was told by customer service then that they would look into it and call me back. They never did. So I called back up to the local store again, stating that the problem has not gone away and I am still awaiting a call back, the Appliance supervisor assured me that he would contact customer service and that they would be in contact with me, That was a few weeks ago now and still no call. So now an E-mail has gone out to Best buy Customer Service, asking when they are planning on adressing this issue, That I am almost 9 months pregnant, I can not continue to deal with this, and the problem is not going to go away and nither an I until it is resolved, So I asked if I needed to consult legal help, it that would move things along. Let's See if the can "get around to the problem"... AUUGH

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zoochdog
,
Jul 26, 2008 9:52 am EDT

I went to Best Buy looking for a CD by the artist Corinne Bailey Rae. I couldn't find it on the shelf so I asked a Best Buy associate for help. He went to a computer, looked something up and came back with a CD that said on the cover "Corinne Bailey Rae - Smooth Jazz Tribute"

I didn't know a lot about this artist but it didn't seem right. The cover had a generic clip art graphic on it. I expected a picture of the artist, but I didn't know what it was supposed to look like. So I say to the associate "This is the latest CD by Corinne Bailey Rae?" and he says that it is.

I take it home, open it up, and come to find out that it is *not* a CD by Corinne Bailey Rae - it is a smooth jazz cover album! I went in looking for a multiple Grammy nominee who is a pretty hot new singer, and instead I get elevator music.

I can forgive that as an honest mistake. What made it 100 times worse is that when I tried to exchange the CD, the manager on duty wouldn't do it! He said it was my mistake and I got what I asked for.

I couldn't believe this. I kept my cool and told him that's not what I asked for - I asked for the artist Corinne Bailey Rae, and what I was given was a CD with the title Corinne Bailey Rae - obviously not the same! He just said he was sorry and that there was nothing he could do.

It's not right that the CD associate didn't know the name and album of a recent multiple Grammy nominee. But that's forgiveable. But to be so stubborn when this is so obviously not a scam - and they were the ones in error! They are supposed to be educated in product in order to educate the consumer. When they don't know what's going on, the customer shouldn't be the one left holding the bad. Unbelievable.

I complained online and at the 1 800 number for Best Buy but have yet to hear back.

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Sharpie
,
Sep 27, 2008 9:57 am EDT

On August 28 after shopping several weeks, I went to Best Buy store to purchase a new HDTV television. The salesmen were both pleasant and helpful. After making the decision to purchase my TV I asked about discounts for purchasing two TV’s. We made an agreement and I purchased the two 46-inch Samsung TV’s, and two power centers with delivery and setup. I purchased a wall hanging unit a few days later.

On September 2, 2008 both TV’s were delivered (to separate addresses) as promised. On September 3rd I waited all morning for the installers to come to setup my TV. They had called a day or so after my purchase to set an appointment for each TV. Mine was to be the morning of the 3rd, the other (my son’s) that afternoon. I had specified it was to be AFTER 2:00 at his home because no one would be there before that time.

At 1:45 I called the “Geek Squad” number to inquire why no one had been to my home yet. I was told there had never been any contact with me, I was NOT on the schedule and the soonest appointment I could have was September 9th. Although they claimed to have never spoken to me, they knew I had the DISH satellite installer coming out on the 4th. How?

I called the store and asked to speak to the store manager. The woman who took my call gathered all the pertinent information and said she’d inform the manager of the problem and ask him to call me.

At 3:45 I received a call from Heather who claimed to be the “store manager”; I have since learned that she is not the STORE manager. She said there was nothing she could do and I had to work out my problem with the Geek Squad. Period! I was upset but polite. She was rude.

I learned that there was a note on the door at my son’s house from the installer with a time of 1:47 p.m. (he has the note). He said that he’d been there, no one was home and they had to reschedule. When I made the appointment I was very specific that NO ONE WOULD BE HOME BEFORE 2:00 P.M. A call to the Geek Squad and I learned that he’d reported to them he’d been there after 2:00 and the soonest they could reschedule was September 9th. At 4:00 p.m. I
did not expect someone to run right out to our houses that night but I did not feel that I should have to wait six days to correct a problem that was not of my making.

I called the store again and asked for Heather. I was told she would return my call but she did not. She had the telephone answerer call me back to repeat that there was nothing she could or would do.

I went into the store on September 6th to ask for a refund of the installation fee, $75 for each TV. I was told that since I had received a special price for two TV’s (it was so confusing the way they wrote it up!) they would have to charge me an additional $100 for each TV in order to refund the $74.99 installation fee on each. Needless to say I did not proceed.

This whole experience has been very distasteful. I have spoken to some people who tried to be helpful but for the most part the employees I spoke with were rude and rigid. If what I have experienced is an example of Best Buy’s customer service, I’ll go elsewhere next time.

Valerie
Valerie
, US
Oct 08, 2008 8:29 am EDT

The company took an online order for store pickup. The item was not in stock and another item was purchased. The amout for the online purchase previously paid was not accepted and I was forced to pay the full amount for the new purchase as well as cancel the previous order on my own. The amount for the original purchase was not refunded and several attempts to obtain the refund have fallen on deaf ears.

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Jeff
,
Nov 05, 2008 12:48 pm EST

Best Buy #220 at 5801 N May in Oklahoma City encourages customer frustration. They delight in shuttling customers needlessly from one long line to another and another and another until finally you give up in despair and leave. Although there are always dozens of clerks standing around chatting with each other or texting their girlfriends/boyfriends, there is never anyone knowledgeable or entrusted to provide customer assistance. When you ask to speak with a manager the employees stonewall, even going so far as to claim they do not know the names of the store managers. Best Buy institutionalizes and endorses poor customer service by making it impossible for customers to reach a member of management and be heard. Changes are desperately needed at that location.

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Best Buy - Return policy

Best Buy requres my drivers license to return an item. If I am not required my DL to purchase an item why in the world do I have to show them my id to return it? Are yo kidding me!!! If I pay cash and return an item I still have to give them my DL. They copy it and of course tell me that they are only getting my address. BullCrap. They now have my private...

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Best Buy billing and customer service

I have been trying to re establish my credit. I decided to get a 400.00 MC with HSBS, a Best Buy Rewardzone Mastercard. I have been using it for almost a year. I charge normally small amounts, like gas or groceries, then pay it off mostly or in full when I'm paid each month on the 15th. I work full commision so I get a small draw check at the end of the month and the big check on the 15th. I also set up an auto pay to pay 50.00 a month, instead of the minimum 15.00 required by the 15th. Then depending on how much I charged I would also go online and do a "1 time payment" to cover anything over the 50.00 that was already set to autopay. I set it up to pay after I know my check on the 15th has cleared, so the 17th of the month it processes. In my thought process, considering I also do the 1 time payments, I'm paying the payment over 3 weeks early each month. When I call customer service, wait on hold usually 20 minutes, once almost 1 hour, the customer service reps have on 2 different occasions argued with me that it is my fault. I finally spoke to a manager who corrected the 6 15.00 late charges that were on my account. Today I decided to pay the remaining balance and close the account. I recently got a new card from my bank with a larger limit, and 0% for 6 months. I figured I no longer need the 400.00 limit card and the headaches involved with their customer service. When I called to cancel, I was of course forwarded to a "manager" who wanted to talk me out of closing the account. He asked me why I wanted to. When I explained the above, he then proceeded to tell me it was me who made the mistakes and they were doing me a favor by crediting the late fees. I tried to explain once again that I had been paying not only over 3x the min amount due, but also other payments in between to compensate for my usage. He very sarcastically (I guess thats the training they get there, everyone I disagreed with would in return talk to me like I was a ###) told me It was my mistake. So I told him to cancel the card, that I would let anyone I know what a bunch of creeps they are, 15.00 late fees maybe to get some money from me because I pay extra to not keep a balance they can profit off of, I dont know. Get a card from your local bank, dont mess with these guys. Most of the customer service must be out sourced, maybe thats why they dont care as much how they treat you, I mean who are you going to complain to right?

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Kseay
Houston, US
Feb 27, 2013 2:52 pm EST
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I too have had enough of the "were doing you a favor" attitude from their Customer Service department. I had a nearly identical experience as our friend at the top did. I will NEVER do business with them again. You couldn't pay me enough.

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jmike
Springfield, US
Jun 24, 2012 3:18 pm EDT

I have had this credit card for a long time. Twice I have gone to make a large purchase to find my card declined because HSBC has lowered my credit limit a few days earlier. I have NEVER had a late payment and have always paid more than the minimum payment due. Can't wait to get them out of my life and hopefully steer others in the other direction far away from these guys.

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Voiceful
, US
Jan 03, 2012 3:15 pm EST

You're right, they have horrible customer service and the way they speak to you is almost like they are scolding a child. I hung up on two of them in one day, as I thought if I called back I would get better service, no such luck. They absolutely suck and I would advise anyone considering this company to go elsewhere. I intend on paying off my low balance and closing this card, I'm sorry but I'll take the hit on my credit score to be rid of them.

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9:38 pm EDT
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Best Buy extremely poor geek squad repair service

On the 7th of May, 2011, I sent in my Acer Desktop PC to the Geek Squad repair service. I had an extended repair warranty with the store, and therefore I was able to utilize their service. I knew that there service would be poor from the beginning, but I did not expect it to be so terrible. Today is the 14th of June. My computer is still not back. The problem with it was that it would not start up. So they replaced some parts, which took them about 4 weeks to do, and sent it back to my local Best Buy store. At the store, they did some poor testing without trying to fix the issue themselves, and sent it back to the depot. So it has been over 5 weeks. I constantly call Geek Squad, yet they hardly have any status updates for me. Every time I call, they say will say something along the lines of "We will call the repair depot if we do not get a respond back by email within 48 hours"... Yeah right. They told me that last week as well and I still don't have a reply. When I asked if I could contact the depot my self, they gave me the phone number, knowing that I would not be able to talk to anyone there. Specific extension numbers are required to talk to departments at the depot. By the way, when I looked up the repair depot's phone number ([protected]), I found out that it is extremely possible that my computer is in British Columbia. I live in Ontario. That distance is just ridiculous. I deeply regret giving my computer to Best Buy. There service lacks quality and speed. Their agents are lazy and often lie. Stay away from Geek Squad.

P.S. My DESKTOP computer is listed as a LAPTOP at Geek Squad and I cannot get that fixed. What is that all about?

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Update by fuddy12345
Jun 19, 2011 3:07 am EDT

@TheWayItIs, I understand now that Best Buy and its Geek Squad have no control over the repair. Its what makes there service so pathetic because if you think about it, they have no service. They just mail it away to some third party company. I have contacted a member of Best Buy Canada's Executive team and that person is arranging to send me a $50 gift. Doesn't change that there service sucks and that I am extremely disappointed with it, but better than nothing.

Update by fuddy12345
Jun 14, 2011 9:56 pm EDT

Agreed.

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TheWayItIs
, US
Jun 19, 2011 2:56 am EDT
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Best Buy and its Geek Squad have ZERO control ove the repair. They are just a conduit to mail to the repair depot. NEW is the warranty plan administrator and NEW dictates who gets paid what for the work. Get you local Division of Consumer Affairs (or equivalent/ involved to put some pressure on all parties.

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Demothenes
, CA
Jun 14, 2011 9:50 pm EDT

BestBuy is the epitome of unprofessionalism and continually displays this status. Through everyone's helpful complaints, BestBuy may fortunately value their company-customer rapport a little better.

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5:13 pm EDT
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Best Buy horrible company

I purchased a flat screen tv for my husband two Christmases ago. I paid $2, 000.00 for it and paid for "white glove" installation which I put on my Best Buy Card. The TV is a Sony which we love so I won't knock the product. The installer hung it crooked which my husband had to fix (they charged over $350.00 for their "white glove" installation). I made the payments as agreed until February when the economic downturn hit my family personally and I made one payment late. The next month I paid the card off because (get this) the late charge is more than the minimum payment. I paid the card off the following month. They reported the one late payment over two years on my credit report, AFTER I PAID THE CARD OFF, and screwed up my credit rating. Thanks for nothing you! I have to give Kudos to Sears, the Children's Place and Capital One credit cards. I paid them all late in February as it was a bad month (as previously stated) financially for my family, but not one of them reported me as late. I will remember that in the future when I am making purchases from Sears, the Children's place and using my Capital One card. Best Buy I can only hope you go the way of Circuit City, which in my humble opinion, was a much better company than your trash company. Newport News, funny how nobody wears your garbage!

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Manny Perez
, US
Jan 04, 2016 2:00 pm EST

Got a Best Buy credit card to pay off articles interest free. The problem comes with Best Buy Credit Services charging late charges fees at the rate of $35 dollars per month.

I was almost done paying my balance but last November 2015 I learned the hard way they charged $35 dollars for late fees on payments done after the 5th of each month. I made payment on 11/10/2015, so OK I was late by accounting standards.

To avoid this from happening again I made a payment on 11/21/2015, which is 14 days before the next cycle is closed on 12/05/2015. Still, they charge me late fees again for December 2015 for another $35. I made another payment on 12/10/2015, so I have done electronic payments about every 15 days straight from my bank account.

I talk to two customer reps and they told me the due date is on every 5th or I get charged late fees. So, ok, I tell 2 of them to explain how is it they charged me late fees on 12/2015 if I made a payment on 11/21 and 12/10?

They say their system is so dumb that unless you pay a couple of days before the 5th it either apply it to the previous month or future month cycle.

All I know is that I was late when I paid on 11/10 because it was past 11/5, but these scam artists charged me late fees again on 12/5 although I made an electronic fund transfer on 11/21...14 days before 12/5 and again on 12/10 after the 12/5 cycle.

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Rebecca
, US
Apr 24, 2009 9:16 am EDT

This is the second time I have called Best Buy credit services and they ALWAYS LIE! They tell me what i want to hear, and then hang up without making a note on the computer or going through with what they said. Mark my words I will Never do business with Best Buy again, and will let EVERYONE know that they are SCAMMERS and that they will rip you off. I am going to take my tax refund and pay off my bill so i never have to see them again!

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Best Buy customer service

I went to Best Buy to get some RAM. Salesman sold me some. Got home it was wrong item. Tried to return and one item was in wrong package so customer service would not credit my card. Got customer service rep. to say lots of times wrong items in package, still no refund. Thi is good service, I don't think so.

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wayne alves 1
, US
Jun 28, 2017 3:36 pm EDT
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After spending over $5K on new appliances. It took three delivery attempts to four appliances to be delivered

After the first delivery, a Saturday, I was told a system glitch caused the error and that the remainder of by delivery would be made on Tuesday. When I went on-line, to view my order. The other 3 items were shown as back ordered. A different status from what was posted in my order four hours earlier.

I called on Monday to confirm that the remainder of my order would be delivered on Tuesday, even though the website showed my items were "back ordered". After speaking to a representative, they told me it was not back ordered and the remainder would be delivered the next day, on Tuesday. I additionally called the local store and they opened up an “escalation”. I received a call back from my escalation manager, who informed me that he would work to ensure my remaining item would be delivered and would be calling me back to confirm the delivery and discuss compensation

On Tuesday, the day my remaining three items were to be delivered. The delivery came and two items were delivered, and one remaining item, was once again missing. I promptly called my escalation “manager” and informed him of what occurred. He told me he would call me back

The next day, Wednesday, I did receive call back with another delivery date. The “manager” informed me he would call me to confirm the time on Thursday for the remaining item that would be delivered on Friday

Thursday comes and I did not recieve a call back form my escalation “manager”. I did, however, receive a call back form someone else confirming the delivery on Friday and that my “manager” would be calling me to confirm delivery and discuss compensation.

On Friday, my final item was delivered. The following Monday is when I received a call from this so called “manager” confirming if all my items had been delivered. I did confirm that and he proceeded to offer me a $100 gift card. I informed him that this was unacceptable for the inconvenience missing work for 2 days and having to reschedule a plumber twice due to their errors (BTW-it’s $150 for canceling a plumbing appointment).

This “manager” then proceed to tell me that he can only offer $50 per missed delivery. I asked to speak to his manager and he tells me he is the manager. Being a director of Customer Service, I know these tactic’s all too well. Including him proceeding to pass me onto his peer who also stated he was the manager.

In the end I was referred to corporate, which as I am in customer service, may or may not result in anything. That is a longer process to get through. But I will continue to pursue fair and equitable compensation, as I will also take to social media as an avenue to make more consumers aware of the pathetic excuse for customer service that Best buy is passing off.

PS. I also find it interesting that I was surveyed for my fist tow interactions with Best buy, but never received another survey once I had an escalation “manager’ assigned. Nice trick, Best buy, I know how you must keep your customer service scores high for your shareholders

FYI…..If you speak to a Home Depot Manager They may honor the Best Buy price, and given my previous experience with Home depot, probably get them to you with no additional issues.

Update: At this point I have received no resolution an have canceled my $5K order and have requested that them some and pick up the item they feel (obviously this is arbitrary) have delivered and bring them back to my warehouse,

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Bob Carr
, US
Jul 27, 2015 12:19 pm EDT
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I am complaining about the service I was subjected to by a salesperson at Best Buy. This salesperson displayed a total lack of interest in helping my wife and I, answering every question I had with a one word answer and failing to tell me virtually anything about the product (a sound bar for my T.V.), I was trying to purchase. It took the stores General Manager to even tell me this sound bar came with 2 other speakers. He did this after telling me he was insulted that I complained about his "best" salesperson. After telling me I always completed the surveys offered by best Buy, he told me a poor survey would reflect on him unfairly and only then began treating me with the respect every customer deserves. Having done business with Best Buy many times, I know you are always offered a chance to offer criticism via the sales receipt survey after the sale. The General Manager handed me the sales receipt after folding in up several times and when I got home, I discovered there was no web address to do a survey at. First time that has happened to me at Best Buy. I may have been treated worse by a saleswoman but I don't remember when. She treated us so bad my wife had to leave. Thanks for providing me the outlet to voice my frustration, since Best Buy didn't. My customer pin number on the receipt is [protected]. My name is Robert Carr, e-mail address 'bobcarr0846@yahoo.com' and our home phone is [protected]. The purchase took place 7/21/2015 at 11:36 am

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C130FlightEngineer
Macungie, US
May 30, 2015 4:17 pm EDT
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Rachana from the customer service department @ [protected] told me that I missed my delivery. I explained that I had a call the night before and told me 10 to 12 am delivery window as well as an email stating the same. She called me at 930 am and said I missed it. When I complained that this was incorrect she became irate and started yelling at me telling me that I was lying and that there was no way I was contacted because my number was not correct on my account. I asked her how she was able to call me at this time if my number was incorrect? Also, I got a call from the delivery guy after asking me to fill out a positive survey. So, I listened to her yelling at me for 15 minutes until she said, oh wait.. I see you have multiple items on the truck and she had made an error. The truck had to be turned around. The delivery persons hit my wall with the fridge and left me to have it repaired. Also, marks along the bottom of my wall. Dirty hand prints up and down the stairs. This will require re-painting and repair. Thanks Best Buy... Never again.

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Albert Pagliuso
,
Oct 23, 2008 11:39 am EDT

I purchased a Gateway Laptop from your store in Houston, TX.
The very next day I returned the product to your store. I had no problem with the 15% restocking fees. What I do have a problem with is the way you deceive your customers with your return policies. To cheat the customer out of their hard earned money.
I told the sales rep which computer I wished to purchased. He found one, took it over to the Geek Sqd counter. I was asked if I wanted to puchase an anti virus disk. I said no and purchased the computer. The very next day I returned the computer. Not only did you want me to pay the 15 % restocking fee. You would not refund my money for a Recovery and Opt. disk. Which I had not asked for but was put into the Gateway box that the computer came in. Come to find out, when the product is first received at the store. The boxes are opened and the two disk are put in. I was never told I could purchase the computer without the two disk. So now not only will the store not refund my money for the disk. But they plan to resale the same disk. What kind of scam are you running. I will tell everyone I can contact and convince to NEVER purchase from Best Buy again. What happed to customer satisfaction. Never have I been cheated by other retailers in a way in which you have done. I also plan to contact the Better Business B. And make as public as I can how your stores opperate and treat customers.

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cgiacchino
Pittsburgh, US
Dec 30, 2008 6:23 pm EST

On December 19 2008 I went online to purchase a 42" Sony Bravia 1080 LCD flat screen tv. The item was In Stock and Available online but not in stores. So I purchased the item using Best Buy Gift Cards. My purchase price was 1100.00. With the order confirmation I was asked when I would like delvery on my TV. The dates were Dec. 24 through Jan. 4, 2009. I chose Dec 26 because I didn't want the TV for Christmas but wanted it to be installed and in use by New Years Day. On Christmas Eve I received a phone call that said my dleivery date was to be pushed back to Dec. 31. I called the warehouse delivery service and they told me to contact Best Buy online. I called the service number of 888-BESTBUY. And of course was put on hold for 40 minutes. When I did get in touch with a rep, and told him the Dec 31 delivery date was unacceptable, he told me someone would get in touch with me by phone on Dec. 26. I waited around all day for delivery of my TV or a phone call. At 8:30pm when I figured I was wasting time, I called the number again. Once again I was on hold waiting for a customer rep. I got through to a young woman named Kelsy, who was very rude. After telling her my situation and complaining that I expected delivery on the 26th now I had t wait until the 31st, she said "Why don't you just buy the tv from someone else!" I was astounded. I asked her if she meant that, even tough she was employed by Best Buy she was suggesting that I spend my money at another store. Her reply, "I just frigging work here!" Shocker! I told her that her manager may want to know her "loyalty" to the company and asked to speak to the manager. She put me on hold again and I remained there for 15 minutes until I hung and redialed. I asked for a manager. I got a supervisor for customer relations. I told him my story and he asked if I was sure this was what was said. I laughed and said it's hard to make up, I just frigging work here. I told him that while I was on hold I heard the recorded message say "calls may be monitored for quality and training purposes." I said I hoped that the phone call to Kelsy was indeed recorded.He put me in touch with the warehouse and while he was on the line the warehouse manager tried to contact the manager of the Pittsburgh warehouse to find out about deliver of my TV. They had closed for the evening, but he gave me phone number to call the next day. I told him I would call the number and also told him that this was unacceptable service from Best Buy, I wanted my TV by Monday Dec 29th. I called the number on Saturday and there was no answer. On Monday I tried once again to call the 888BestBuy number and once again was on hold. This was during my lunch hour at work. When I got to a customer service rep, Jan, she was very nice and considerate. She read all the case numbers and was very shocked about the response Kelsy gave me as well. I told her I thought I should be compensated for the aggravation and nuisance I had been having with this delivery nightmare. I told her I should get a warranty agreement on the TV for free. She said she agreed that I should be compensated with something, but unfortunately she did not have the authority to dispense that kind of compensation. She forwarded my call to Customer Fulfillment who could not assist me either and they sent me to Consumer Relations. The manager there told me the best they could do was to give me 70.00 gift card to Best Buy to cover shipping expense on the TV. I said No because I don't intend to purchase anything from Best Buy ever again.
Today while I was at work I received another phone call that said my delivery date was now pushed back from Dec 31st. I called 888BESTBUY once again and demanded to speak to a manager immediately. I got a customer representative who would not put me through to a manager until I told her my story. Finally the floor supervisor, Cory, spoke with me told me he could not do anything about the delivery nightmare. He too, was rude. When I told him that if Best Buy depended on the service side of their business for their bread and butter, they would be bankrupt, he said thank you for calling Best Buy and hung up on me. So now, Best Buy has my money and my TV. I am told the next delivery date for the TV is January 15th nearly 1 month after purchase. You might say, why don't you just cancel the order and buy it somewhere else. Because I purchased the TV with Best Buy gift cards, they refuse to refund cash. They will only refund a gift card. So I would have $1100.00 worth of gift cards from Best Buy that I would NOT use. So I am very frustrated. I am writing to everyone who will listen. I am telling everyone who will listen and trying to find more places to complain about this company regarding their service and dishonesty regarding IN STOCK/AVAILABLE items and guaranteed delivery dates. We'll see the outcome.

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Mystchip
, US
Jan 06, 2009 6:22 pm EST

Received a Camcorder for Christmas, actually received 12/29. Was purchased as a Christmas gift on 10/22/08. Purchase online and at no time was purchaser made aware of the fact that any gift needed to be purchase from 11/01/08 through 12/24/08 for extended Holiday return policy to be in effect. Had that fact been known it is quite obvious that the sale purhcase would not have been made until that date. Went to local store to view alternate selections to exchange for a selection with an internal hard drive and better quality still image capture. Was told at store I should just purchase the one I wanted and would have to make return directly to BestBuy.Com as it was beyond the 14 day return time. Thankfully I did not make that purchase as several emails and phone calls later I still told it was not returnable. A final call to Corporate HQ resulted in my being told to speak only to the MGR of the local store as the MGRS have the express right to make exceptions to the return policy. I called the local store today, the MGR would not take the call but the Operations Mgr. did attempt to help. Upon her discussion with the MGR he stated that because it was not in the time frame, and the item would no longer be sold by the store when their supply was depleted he would not make the exception. Mind you, the item was NOT being returned for a refund, etc. Simply to pay the additional monies for a more complex model. Funny as it seems, if this item were purchase 8 days later, regardless of any 'deleted' status, the item would be returned and a new one in hand by this time.

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Josephine29
Charleston, US
Oct 29, 2009 6:29 pm EDT

Best Buy thank you for reminding me to never believe the hype. My parents decided to buy me a laptop in August. (First year of college) When I was searching for the perfect laptop I was told time after time that best buy was the best, that they have amazing customer service and that they have the best computers. Of course I went there and looked at their computers and couldn't help but agree. So I decided to take my business there. (Mistake #1). In case anyone was wondering yes best buy has amazing customer service if your computer works. If you have to upload a program or get rid of a virus or want to find fun new attachments these are the people for you! If you want competent individuals who are organized and keep you informed than maybe try Fry's, Wallymart, or Radioshack. My computer worked splendidly until October 12th when it wouldn't charge. Having the utmost confidence in best buy I took it to them thinking that they would get it fixed quickly and efficiently. (Mistake #2) I went to best buy and talked to Steve a geeksquad employee, we'll call him inept Steve. Inept Steve who was extremely kind but seemed to know nothing about computers told me that he suspects that I have a bad AC/DC Jack on my computer. I being completely computer illiterate smiled and shook my head and asked how long he suspects it should be. Inept Steve made it seem like it would be a week or so, that it was a minor problem that could be easily repaired. He then asked if I could give him permission to send it out to the major store and that I will be informed throughout this process. I still having faith in best buy but wondering why they couldn't do it in store said yes. (Mistake #3) Seven days go by and still no information. Day nine while I was getting somewhat used to my computer withdrawals I get a call. I don't recall her name but we'll call her dim-witted Debby. Dim-witted Debby proceeds to tell me that it must have been my ac adapter that was broken because it worked fine in the bigger store. That I should come to the store and pick up my laptop and get a new ac adapter. A little pissed off/ yet extremely excited that I can get my computer back I go to best buy. A geeksquad employee proceeds to tell me my computer works and goes to get it. He comes back to the counter and to prove to me it works gets out a store AC adapter. Plugs it in, no charge. Smiles. Makes an awkward joke. Takes it out. Puts it back in. Tells me that this must be an old AC adapter and goes to get another one. Plugs it in, no charge. Smile. Makes an awkward joke. Takes it out. Repeats twice. "Sooo geeksquad employee my computer needs a new ac adapter ehh?" Pulling a line out of the Best Buy ### handbook he says, "I'm sorry for your inconvenience, we'll send it back to the big store so that they can recheck it. Rest assured since this will be your second time having to send your computer in for the same problem you will be put on top priority." Instead of saying "No geeksquad employee, I believe that you're full of crap. I would like my computer so I can get it fixed somewhere else. I've wasted too much time with your crappy company already" and storm out in some sort of blaze of glory. I stood and scowled and remembered I don't have any money to get it fixed and since this is free service I might as well, because hey this time I’ll be "top priority". (Mistake #4. Side note: Remember you get what you pay for. Them fixing this was free so they are doing a crappy job. Life sucks I know.) This all brings me to today. October 29. Being fed up with library computers with strange fluids on the keyboard I decided to call Best Buy. A best buy employee "Brainless Ben" answered the phone. Told me that the big store has stood by their answer that it is the AC adapter, that it worked just fine for them. But wait I thought that your instore "new" ac adapter didn't work. What ac adapter are they using and if so can I have one? Brainless Ben tells me that my computer will be shipped tomorrow and that the store should receive in 3-5 days. Being even more pissed off I decide to do something, to get my message heard...to complain. So I decided to call customer service. To file a complaint. Following ten minutes listening to an excruciatingly uncatchy song I get to speak to a customer service representative. I tell her my whole story with such a conviction, such a passion, that even her cold heart must have melted...not. She tells me that when I went in October 12th that I should have brought in my AC adapter. That, it was a vital piece of the puzzle. (Note: I am in love with my laptop. It is such a vital piece of my day, especially as a student. By day 4 I probably would have given my first born child to get my laptop back, and she doesn't think that I would take the time to give them such a "vital" piece of the puzzle? No time from the 12th until now did anyone tell me that I needed to bring my ac adapter? I brought in my ac adapter October 12th but Inept Steve didn't tell me to give it to him. It was in the same bag that he took the laptop out of, he could have easily taken that too) I explain to her about the ac adapter situation. She being another mindless drone of best buy tells me that "she is sorry for my inconvenience" and she will file the report.

Best Buy I loved you. You and I had the best relationship for a couple of months. But you see things just aren't working out. It's not you it's me, well actually it is you. But I feel like i've outgrown you. I feel like we need some time apart. I think that I should see other computer repair places. They just have the time for me that you don't. I'm sorry that this is so sudden, and of course i'm sorry for your inconvenience.

-Josephine

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Master and Commander
Mobile, US
Jun 23, 2010 11:09 am EDT

I worked at Best Buy for almost 4 years, 3 of them at customer service. First I want to say DO NOT BUY THE " EXTENDED WARRANTY" on anything. The company makes an 80% profit margin on the warranties, that is their big money maker. By the time you buy all the accessories, warranties, set-ups, delivery ect. the price has doubled.If the product fails to work after the manufactures warranty is up "1 year in most cases" it is cheaper to replace that item or have it fixed by a local service center. Electronics are not made to last anymore i.e phones, laptops, tvs, game systems, and after a year or two you want to upgrade anyway. The Best Buy warranty also runs concurrent to the manufactues warranty, so if you bought a 2 yr warrenty from BB, you are really paying for 1 year because they go by the manufactures first.
Also, the bring you in the store by cheap tvs, laptops, ect. but the accessories that are essential to work the device are marked up 300%. They make the employees push hard for accesories and warranties and you are graded by this weekly. If you don't reach your goal, the asst. manager "counsels" you ( threatens) or you will be fired. Most of the employees are young kids some in high school who have no training on the items they are selling. They learn by OJT, and if they don't know the answer the lie because you can never get a manager to help you out on a customer question or complaint that you have no authority to resolve, but are expected to anyway supposedly by SOP. Then if the customer gets irate, a daily occurance, the manger promises them something to appease them like 10% of the item or something free( only a manager can do this) and this makes you look like a fool because you were going by the rules of the company, but if you didn't you would be fired! Catch 22! Also, I had a medical problem that i had to sit and not stand for my shift. I brought a doctors note explaining the problem to my manager. I was told I could only sit when there were no customers or be out of sight of customers because it looked "unprofessional" My job was to check customers out and work at customer service handling complaints, credit issues ect. ! My job was alway to be in view of a customer!. Also, at various times female employees that were pregnant were given permission to sit or do a job away from customers so they could sit. This went round and round until I called HR and posted a complaint against this manager. Mind you none of the other managers or employes had ANY problem with sitting because I asked them. After that complaint, my job performance came under extensive scrutiny and I was fired about 4 months later for not biding by SOP policy in returning an item for an employee. I thought about getting a lawyer or calling the BBB but I absoluted hated that job.If I won the case, I would have to go back to Best Buy and get my job back and I never wanted to work there or with that manager again. I hope this helps sombody, so ask LOTS of questions before you buy anything from Besy Buy and get every thing in writing and READ IT! Also get a managers name so if you have a problem you can call them and they have to make it right because their job is on they line if the have enough complaints against them so they will go out of their way to rectify the situation.

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Enough is enough!
Salt Lake City, US
Apr 18, 2011 3:44 pm EDT

CONSUMER ALERT!... ATTENTION ALL POTENTIAL CUSTOMER'S!..NEVER SHOP AT BEST BUY! I went to Best Buy in Jordan Landing to purchase two big screen TV's, a muli speaker stereo system an other electronic items for my Yogurt Shop. I paid Best Buy the $99.00 fee for Geek Squad to come out to my shop and give me the estimate for all the wiring and all the electronic devices that I was interested in having installed. Little did I know, that when the time came to have it all installed, they would not answer my phone calls or emails. They had told me to give them a call before my drywall was installed, so that it would be easier for them to run the lines. Call after call...NO return message. Email after email...No return message. After waiting along two in a half months. I had to go through another company to get the job done. To This day, Best Buy refuses to refund my $99.00 fee that was suppose to go toward my install and purchase. I have made a trip to their store a number of times, and get the same young unprofessional management team, who yells at me and refuses to refund my money. Very hard nosed and unexperianced associates to say the least! I think it's just a matter of time that these jerks will be out of a job when the business goes under due to all the customer complaints. So stay away from BEST BUY at all costs. Unless you want to feel taken advantage of.

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zhakespeare
Mound, US
Apr 22, 2011 9:07 pm EDT
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I needed a Mac cable so I walked into the Minnetonka, MN location of Best Buy with my laptop under my arm.

I asked the man at the entrance for a piece of marker tape (they use the tape so as not to confuse customer property with the store's inventor). He glanced at the laptop (2008 MacBook Pro) and said "You don't need a marker for that. We don't sell relics here", turned his back then laughed LOUDLY with two other employees.

How do you they find these guys? Is there a stipulation that you must be void of courtesy to work at Best Buy?

I try not to shop at Best Buy because the customer service is so poor, but I was in a rush for a VGA adapter and they were on the way. The adapter worked well as I gave a presentation (on my relic) to a University of Minnesota class filled with engineers and technical communication students. They are also consumers.

I opened the presentation with "I just bought this adapter from Best Buy. Here's what happened when I walked in to their store..."

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Best Buy appliance non-installation

I paid $119 for the installation of a dishwasher I purchased at Best Buy. When the guy showed up, he informed me that I would have to hire a plumber to change the shutoff valve so it would fit their unit. Is this not a part of installation? I sent the dishwasher back for a refund. I was told the installer was not qualified to swap out the valve. Apparently, Best Buy hires cheap help to do installations at home, not professional plumbers like Sears does.

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You bet
, US
Dec 07, 2011 2:06 am EST

You paid for a basic installation of a dish washer. Quit being so cheap. How about I come over and remodel your kitchen for you to. I bet your one of those people with a water damaged cabinet and full of junk. If you ask me you got off cheap with 119.99. Sears that's a joke.Where I live, you'd be lucky to get the sears guy to show up. We all (installers) can swap out valves. We just know your to cheap to pay for it.

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Best Buy ipad2

I purchased an ipad2 on the 5th May 2011 from Best Buy in Pasadena. I was assured on purchase that the ipad2 would work internationally if I bought the 3G+ wifi. On returning home to Hong Kong I became aware, through trying to get the ipad connected to the internet, that it did not actually work internationally with 3G and would only work if wifi was available. On finding this out I tried to contact Best Buy although struggled to get through. Once I finally got through I was told that I would not be eligible for a refund or for a change of product as my 14 days return policy had expired. I am very disappointed as to how this situation has been handled. If I had been told that it would not work internationally I would not have made the purchase and feel that I have been lied to or not given the full truth about the product in order to secure a sale.

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Tanvir734
, PK
May 26, 2011 9:39 am EDT
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i received only 500 pounds out of 5, 000, 000.00 that I won. I have tried to call the agent for rest of my money but no response. I think he has stolen my remaining 4, 999, 500.00 pounds. The interesting thing is that I have paid upfront almost 865 ponds for taxes and different fees.

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Best Buy terrible experience with bestbuy.com and in-store pickup service

Warning - Terrible experience with In-Store Pick-Up and BestBuy.com

I had an absolutely terrible experience with Best Buy In-Store Pick-Up today. I have shopped at Best Buy for over a decade and spent thousands of dollars and my experience today was so negative I may never shop at Best Buy again.

So basically I needed a camera for a shoot that was scheduled for TOMORROW. I also had 2 gift cards for Best Buy to use so i figured I would search to see where the camera I needed was available.

When the item showed up at a nearby store, it said it was IN STOCK Order today, pick up on 05/21/2011 (TODAY). I then called the store to see if they could put it on hold for me but nobody picked up after being on hold for 15 minutes so I decided the prudent thing to do would be to pay first and then pick up the product since clearly the product was in stock and Best Buy made it very clear that if i order today I can pick it up today.

So to make a long story short, I put in my payment and my 2 gift cards and never got a email that I could pick up the product. I decided to just go to the store and they said they had the camera in stock but they could not give it to me because my order was "on hold."

I then asked if I could simply cancel my first order and pay and they said they could but they could not promise any sort of timely reimbursement of my gift cards so I could then NOT USE my gift cards.

I then spent 30 minutes on the phone with Elaine in customer service and she basically told me she has no idea why my order is on hold and I can't pick up the camera. Let's keep in mind, the camera is there IN STOCK, when I placed the order IT WENT THROUGH, and I had ALREADY BEEN CHARGED.

I asked why she could not simply call the entity that had the order on hold and she could not as she had no authorization to do so.

So to make a long story short, I trusted Best Buy's online claim of "ORDER TODAY, PICK UP TODAY" but got totally screwed.

I now have to reschedule my shoot and have to disappoint a client.

The moral of the story is

1) Best Buy needs to do a better job warning customers if they purchase something online for pick-up they may NOT be able to pick up the item the day they say you will be able to EVEN IF THE ITEM IS IN STOCK

1) Best Buy needs to empower their customer service reps to do more to rectify quagmires like this. Clearly Elaine was not able to do ANYTHING about the order being on hold and had no idea why exactly the order was on hold either.

3) I suggest Best Buy place a WARNING when you are about to check out to purchase an item for in-store pick-up to the extent of

NOTE: Your item may not be ready for pick-up today even if it is estimated it will be OR by any guaranteed date. IF YOU NEED THE ITEM TODAY IT IS BEST TO GO TO THE STORE AND PURCHASE IT THERE as orders made online may be subject to being put on hold and the item will not be released to you until the order is processed.

Well that's where we are now. We'll see what happens tomorrow. Who knows how long the order "hold" will last.

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Best Buy mishandling of notebook computer

On [protected] I left off a notebook computer with the Geek Squad to repair. The squad told me 3-4 business days to look at it . They would call me. I waited 3- 4 business days and went back. they said it was not finished. Please comeback in a few more days. I waited till [protected] went to the same store and was told the the laptop was confiscated by The Richfield Police Department . I was told they had no further information about information about it. I was told to contact the police department. I did on the same day and was told that the detectives do not work on the weekends. call back on Monday.

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pobarjenkins
Minneapolis, US
May 22, 2011 12:19 am EDT
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Make sure to tell us what they say on Monday.

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Best Buy defective merchandise

I bought a laptop computer on April 9, 2011 from Best Buy in West Hartford, Connecticut to be used in my public accounting business. Even though it was during tax season and I would not have time to set up the computer, buy and load all of the programs that I needed, and all of the data from my older laptop, it was on sale so I bought it then, contemplating setting up the computer after tax season.

Since tax season for me ended one week ago, I recently opened the sealed and undamaged box, only to discover that the computer screen had been damaged. I immediately returned it to the store, only to be accused of dropping the computer myself, and that Best Buy would not exchange the computer for an undamaged one. I did not drop the computer. I deliberately left it sealed and packaged to protect it from being damaged.

Imagine spending over $900 for a computer, thinking that if there were any problem with the computer, that the store would stand behind it. I didn't ask for my money back; I merely asked for an exchange with an undamaged computer. And the store refused to replace it with an undamaged computer.

I will never purchase anything from Best Buy again. And if you value your money, you would be advised not to buy anything from Best Buy. What was I supposed to do? Before I purchased the computer and taken it from the store, had the salepeople unbox the computer, and try it all out to see if it worked.

I was told by an employee at Best Buy that it has questioned buyers bringing back items even one hour after the purchase. Is that the way to treat one's customers?

What a store! What lousy customer service. I will never buy anything from Best Buy again.

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Update by williambrighenti
May 18, 2011 3:19 am EDT

Best Buy won't accept a return if it's damaged no matter when you return it. Read the back of the receipt: if it's damaged when you buy it, you are out of luck. Damaged items from the store are non-returnable. It's right on the back of their receipts.

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Valerie
, US
Jan 11, 2008 12:00 am EST

We purchased a 32" LG HDTV from Best Buy. After opening it the next day and setting it up following manufacturer instructions we found there was no picture. Returned it to Best Buy on December 26 and was informed we must have damaged the set and there was nothing they would do. We did not damage the set in anyway, after several attempts they still refuse to refund or exchange the product. The manufacturer LG has said they would not intervene. As of this date it has been turned over the the Kansas Attorney General.

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Kat
Lombard, US
Feb 25, 2009 2:49 pm EST

This Best Buy will knowingly put defective merchandise back on it's shelves, so be careful when you buy things from here.

Before Christmas, Best Buy had a sale on the Guitar Hero III: Legends of Rock with guitar controller. My husband is addicted to Guitar Hero and Rock Band, so I figured I would pick it up for him as an early Christmas gift. I get home with the thing, he opens it up, puts the guitar together, and the guitar won't work. We take it back to the store to exchange it for one that does work. I have a friend who used to work at this Best Buy location, and I knew beforehand that they will put defective merchandise back on the shelf as long as it looks like it is in good condition, so I took a black marker and put an X on the side of the box. I wanted to make sure that if the new one we get doesn't work, we don't go back and grab our original broken one if it is back on the shelf. We get home with the new one, and that one works just fine. A couple weeks later my husband went there for a DVD on his way home from work, and the box with the big black X is back on the shelves. Who knows how many times it may have been returned and put back on the shelves since we brought it back to the store.

Two weeks ago, Best Buy had a sale on the Everybody Loves Raymond DVD seasons. Everybody Loves Raymond is one of my favorite shows, and I only need two more of the seasons to complete my collection, and of course the only Best Buy in the area that has the two I need is this store. So I go to the store to get them, and the only ones they have left on the shelf are broken. I could hear the DVDs moving around inside as soon as I picked them up. I brought them to a sales associate, hoping they might have more in that back that aren't broken. Unfortunately they didn't, and the associated thanked me for bringing the broken ones to her attention. I never managed to get the two seasons I needed while they were on sale, but last night we went to the store again to pick up a game, and the two broken seasons were back on the shelf.

These are just two examples I have of how this store operates. Like I said, be careful when you buy anything from here.

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Michael R. Swift
San Antonio, US
May 15, 2011 3:05 am EDT
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I've had a couple of bad experiences with Best Buy. In fact, the sales staff only wants you to buy. They don't care about your warrantly, extended warranty, defective merchandise of anything else. I have several big buys from Best Buy before I got made and dropped them. If you buy it from them, you might find yourself out in the cold.

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Linda Medrano
Vidor, US
Dec 24, 2009 7:47 am EST

Best Buy not only restocks defected products, but sales new defected products from major companies. Bought a defected Sony TV with warranty that means nothing. $4500 Sony TV that will not last a yr. This is not counting the other $2300 for extra's'. Down 5 times, the warranty is out this april 2010. Best Buy & Sony could care less.
DON'T BUY FROM BEST BUY!

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Ballz
, US
Mar 02, 2009 8:36 am EST
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you could have gotten a rain check for the item. That lets you get the sale price if they run out of stock. Remember that for next time you need something

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The Customer
,
Apr 06, 2008 12:34 am EDT

I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.

Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.

What a terrible organization, Best Buy.

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

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Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

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Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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