Bench Craft Company victimizes customers and takes unethical and fraudulent sales practices to a new low. February 2007, a friend of mine was solicited via the telephone for the purchase of advertising space on a course scorecard. My friend opted to participate in the advertising offer, which was to begin May 2007.
In May, the advertising did not appear in the scorecard. The Bench Craft Company sales manager, Mark Hogan, said that the ad would be present in the following month (June).
In June, again the ad was not present. Mr. Hogan again said that the scorecard ad would arrive in July. Again, in July the scorecards arrived, however, the paid ad was not present. Again, Mark Hogan said that by August 2007, the ad would be printed into the scorecards. The advertisement was not printed in August a full 3 months later than promised.
A request for a refund, since the valuable summer golfing opportunity had passed, was refused. In September, my friend's credit card company entered Bench Craft Company in arbitration. Bench Craft Company lost. Instead of either printing the ad or refunding the amount, an additional $400 was billed on top of the $350 for the ad.
Bench Craft Company claims that a refund is against their policy as stated in their contract. My friend responded to Bench Craft Company that a contract was never provided. Bench Craft Company denied this and provided my friend with a contract with someone else's name on it.
This story gets worse. September, October, November, December 2007 passed with no ad. Every month Bench Craft Company refusing to either print the ad or provide a refund.
It is now March 3, 2008, a full year later. Instead refunding a customer, they sent the cost of the ad plus the additional cost of the arbitration they lost to collection with the aim to ruin a customer's credit.
I noticed Bench Craft Company has quite a long list of complaint filed with the Better Business Bureau. I can see why. The company supports questionable sales tactics, does not deliver on their services as promised, is dishonest about the agreement a customer enters into and attempts to cause harm. How do they live with themselves?