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SMSLane reviews first appeared on Complaints Board on Oct 19, 2010. The latest review customer care was posted on Apr 25, 2017. The latest complaint Poor product and service quality was resolved on Oct 19, 2010. SMSLane has an average consumer rating of 2 stars from 3 reviews. SMSLane has resolved 1 complaints.

SMSLane Customer Service Contacts

FF 02/03 Aatmiya Heights, Near Maneja Crossing, GUJARAT
India - 390013

SMSLane Complaints & Reviews

SMSLane — customer care

Opt-In SMS Services can be used by any community or company or individual to send out important update...

Vadodara

SMSLaneLate and untimely message delivery

Messages delivered have importance only if delivered on time. Last 1 month we are observing lot of trouble with ur system. Messages are delivered late and sometime at night 2 o clock or 3 o clock in which our customers (parents) of children have strong objection. Using your services is jeopardising our image in the market. Also say eg if a student is absent on 27th n that message is not delivered on that day then it should be cancelled. Later same message gets delivered on say 30th then students parents claim
That the ward is present then why absent message has come.
We want to discontinue with your services and please refund our entire package charge with compensation extra for spoiling our reputation at least Rs 100000.
SMSLane contact no +[protected] Himanshu customer care no 080-[protected]
My contact no [protected]. Vijay varma

Late and untimely message delivery

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    Resolved
    www.smslane.com - Bulk SMS providerPoor product and service quality

    We would like to bring to notice the pathetic service quality of smslane.com bulks sms provider. We own a stock market research company and decided to use smslane.com to provide sms service to our customers.
    However, we observed that sms’s to few clients were not at al delivered on time. So we wrote the customer support asking them to look into the problem. We got all weird responses from them…
    Here are few exampes
    We wrote:
    ------------------------------
    Can you let me know why so many sms are in submitted state? Resolve it asap.
    My Registered Cell Number: XXXXXXX

    We got this Reply:

    Dear Sir,

    Delivery Report has the filtering option

    Team SMSLane
    ------------------------------
    We replied back saying that is not what we asked. But we got no reply. The weird thing is that if you write email to them then they do not reply at all. You have to login to their account and then send a message to them from a link that they have. After that they reply with such inappropriate replies. We decided to try one more time and we wrote again:
    SMS are not being delivered from your site. I checked my account, and
    there are many sms which are still in submitted state . Fix it asap.

    Reply:
    [protected]@smslane.com <[protected]@smslane.com>

    dateTue, Oct 19, 2010 at 12:36 PM
    subjectRe: SMS in submitted state
    mailed-bysmslane.com

    Please send us some sample numbers.
    ----------------------
    So, what kind of support system is this. Can’t they see my account and check that sms’s are in pending state.

    Next we decided to call the landline number mentioned on their website [protected].
    Remember, they say that they have 24*7 support, however, when we called the number was not reachable at all. We decided to move to other provider rather than beating head against smslane.com. Afterall, who knows what next problem we run into.

    So, folks, please stay away from smslane. We still have sms credits in our account and I have attached snapshot as a proof to show that we were their users and their service is really really pathetic and unreliable. SMS’s are not delivered on time at all. You can clearly see in the snapshot that the sms is in submitted state for one of the users and also see the mail reply time that they sent us as written above.
    Stay away from them.

    Hope this helps other users.

    Poor product and service quality

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