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1.6 377 Reviews

Belk Complaints Summary

53 Resolved
314 Unresolved
Our verdict: With Belk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Belk reviews & complaints 377

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M
10:06 am EDT

Belk online ordering

I will NEVER place an online order with Belks and I recommend to anyone reading this to do the same! Don't expect a return label sent to you unless you request it at least 3 times, and then it won't print and it is set up to where you can only print or try to print one time. I even went to FedEx and they couldn't help and I was told from Belks that that is where the label is processed, and that was on my forth and final time talking to a supervisor...(Enough)
My daughter has been waiting over a month for credit on her account for a dress she had to return. She ordered a small, they were out of smalls so they sent her a mediam. How STUPID was that! She too is having issues with customer service and her refund.
This store gives the Southern based online retailers a bad name. They have a system that is operating backwards!

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12:55 pm EDT
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Belk belk reward dollars

I have a $10.00 Belk Reward Card, and I was placing an order and trying to use it and it would not let me. It expirates 7/12/18. I was trying to purchase a BEUNO Lady's Handbag, if that would help you to explain it to me. I was told that it was invalid, and I tried 3 times. Pleas let me know. I have had a lot of these Belk Reward Cards and I have never had a problem using them on anything, While I was looking for this certain Handbag it also was flashing to get a 25% discount and that was not applied either. Is it me or is it that the rules have changed. If it is me then something has not been related to your long time customer. I do appreciate your help. Thank you very much.

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5:37 pm EDT

Belk purchased from belk.com

Ordered two shirts. They billed me multiple times for the same two items. They sent the wrong item. They did refund my ship charges and sent a return label. But after having the two items in their possession for weeks now, I do not have a refund for the shirts.

Ordered two shirts on the website. They billed me once, they billed me twice, they billed me a third time I called to complain. They fixed it and instead billed me for half the order twice, once for $42.85, once for $42.84. They sent me a package, it did not have the item pictured on their website. I was a little pissed. Got a nice supervisor who refunded my $24.95 for expedited shipping (because they shipped the wrong shirts) and then sent me a mailing label to my email so I could return the shirts without paying to return the incorrect item. And by this time, I was done with belks. So I sent the items back and its been weeks, when I called several weeks ago I got one story, then I called the next week, I got another story, wheni called earlier this week and spoke to a very, very young sounding man who was not able to help me because I was upset and I was not polite enough for him. I called tonight to be told they sent me two more shirts (oh, really, and on what planet did they think I wanted two more shirts) and so they are not refunding my money because I have two new shirts... Let me make this perfectly clear... I did not receive another package from belks, I do not want another package from belks, I do not want anything from belks except my money back. Its been weeks & weeks & weeks. Its $60, they can't possibly need my money that badly. I want my money back. Their people are inept, slow, great at giving lip service and hope you just go away. Its been weeks. I want my money back. And for the trouble you are giving me, I would like to respond by posting five reviews about your store for every day I get no response.

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Update by Susan Wolf
Jun 20, 2018 5:37 pm EDT

ordered two shirts. they billed me multiple times for the same two items. they sent the wrong item. they did refund my ship charges and sent a return label. but after having the two items in their possession for weeks now, i do not have a refund for the shirts.

ordered two shirts on the website. they billed me once, they billed me twice, they billed me a third time i called to complain. they fixed it and instead billed me for half the order twice, once for $42.85, once for $42.84. they sent me a package, it did not have the item pictured on their website. i was a little pissed. got a nice supervisor who refunded my $24.95 for expedited shipping (because they shipped the wrong shirts) and then sent me a mailing label to my email so i could return the shirts without paying to return the incorrect item. and by this time, i was done with belks. so i sent the items back and its been weeks, when i called several weeks ago i got one story, then i called the next week, i got another story, wheni called earlier this week and spoke to a VERY, VERY young sounding man who was not able to help me because i was upset and i was not polite enough for him. i called tonight to be told they sent me two more shirts (oh, really, and on what planet did they think i wanted two more shirts) and so they are not refunding my money because i have two new shirts... let me make this perfectly clear... I DID NOT RECEIVE ANOTHER PACKAGE FROM BELKS, I DO NOT WANT ANOTHER PACKAGE FROM BELKS, I DO NOT WANT ANYTHING FROM BELKS EXCEPT MY MONEY BACK. its been weeks & weeks & weeks. its $60, they can't possibly need my money that badly. i want my money back. their people are inept, slow, great at giving lip service and hope you just go away. its been weeks. i want my money back. and for the trouble you are giving me, i would like to respond by posting five reviews about your store for every day i get no response.

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12:39 pm EDT
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Belk order online from belk.com

I have contacted Belk.com to receive a refund for baby clothes that we're not delivered on two separate attempts to the addresses provided. Your representative accepted a PO box number that FedEx eventually advised me could not be deliver to and was then delivered to an unassociated street address in a different city. Order [protected]/[protected] I just want refund to my CC unable to get one promptly. Total mess by Belk and FedEx for a small but important purchase to me. I am a Belk Elite customer. I used a different card when I purchased. You can look up the business I have given Belk with NO returns. I am thoroughly discouraged with your company. You are losing a customer over a less than $60.00 purchase because of the run around I have been given.

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7:02 pm EDT

Belk order not received

I ordered Christmas presents in Nov. Fed Ex tracking show they never delivered. Been trying to get a refund since Jan 2018. It is now June 2018, Here are my email threads. Still waiting on refund. Obviously cancelled my Belks card after shopping there 20 years. But the lack of reply from them shows me they do not care.

Tara Kinman
Feb 28
to Janet, me
Hi Donna,

I sent the information to Janet Ferguson. I know that she has been in contact with our IT department to get the order updated and reflect paid, so a refund can be processed. As of right now they are still working on it. She is contacting them again this morning to find out the status.

Thanks,

Tara Kinman | Financial Analyst

980.949.2453 O | 704.329.9763 F

2801 W. Tyvola Road Charlotte, NC 28217 | belk.com

to Tara, Janet
Any update. This time line is really crazy. Unfortunately it makes me feel very uncomfortable about purchasing on Belk on line again Remember this was suppose to be a Christmas present and it is March.

Tara Kinman
Mar 1
to Kenneth, me, Janet
Hi Donna,

I asked for an update this morning, and was told that customer service was suppose reach out to you. I have been told that a refund of $132.93 was issued yesterday to your account.

I am going to copy Kenneth Elliott on this chain as well and ask him to call you.
Kenneth,
Please give Mrs. Harris a call. She has been working on getting this order situation resolved for months. Please let her know what the refund for issued for yesterday.

Donna Harris
Jun 5 (7 days ago)
to tyler_hampton, Randy_Garrow, don_hendricks, Jacob_Hawkins, Tara, donna-harris
Tyler, I could really use your help with this matter. This situation has gotten beyond ridiculous, Can you please look into this and provide update. My next course of action is small claims court. I hate to spend time doing that, however it appears I may not have a choice.

Donna Harris
Jun 7 (5 days ago)
to Tara, tyler_hampton, donna-harris, Randy_Garrow, don_hendricks, Jacob_Hawkins
I guess no one is interested in helping. Really? I am due this credit, I did not receive the shipment

Obvious no one from top down care about correcting they error. Bummer. I guess I have to go to small claims court for $132.

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5:32 pm EDT
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Belk salt life swim trunks

I went to my local Belk where I shop often I saw two swimming trunks salt life I wanted to purchase I did aself price check also a price check at the sales associate both came up as 13 cents. It would not let the sales associate total it up, she called the department manager Christy to help assist her, Christy the manager told me she could not give me the swimming trunks for that price, she can give them to me for $14 that's what they should have been she said. I told her that I did a self price check also the sales associate did as well and they were coming up as. 13 cent she would not honor that price. I shop there often for me and my family. i will not shop there anymore. Very rude and not good customer service for not honoring the price

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1:31 pm EDT
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Belk ordered elf on the shelf adult pajamas 3 times!

Dear Sir,
I have all my paperwork and showed it to your saleslady that the first 2 Elf on the Shelf pajamas (Adult) size large that was ordered and Mickey Mouse pajamas came instead. Both times! The Sales lady at Sandhills Mall in Col., SC saw the mistake Belk made. She returned the Mickey Mouse and ordered Elf on the Shelf on May 25th and it hasn't arrived as of yet. I contacted Customer Svc. and the lady put me on hold saying she would check with someone. I was put on hold and she never came back on the phone. We may have been disconnected. I called back and was holding for customer svc. Then line was disconnected before telling someone my order never came which was Elf on the Shelf. The Saleslady Andreas was very professional and understood both Elf on the Shelfs came back Micky Mouse and she made a return and reordered. For the 3rd time ordering Elf on the Shelf on May 25th, I haven't received it as of yet. It was several left in stock when she ordered. First time I paid $17.99 when mistake by you sent Mickey Mouse Adult pajamas. Returned and she saw paperwork where Belks was at fault sending Mickey instead of Elf. I returned Mickey and they shipped it back. I was credited my $17.99 back & first saleslady saw paperwork also and saw Belk's mistake. Belk's didn't have any in the store or it could have been an even trade out. She gave credit back on my card and then looked on line and ordered me the Elf on the Shelf on line. She saw it was reduced on sale for $1.99. When that order came it was another Mickey Mouse. Someone must have put ups code on Mikey Mouse item. When I returned it to Belk's and explained to Andreas, her and the other lady couldn't believe I was going
through this again... She put on the paperwork "Briefly stated Elf on the Shelf". She then reordered again and I paid for Elf again off my Debit card. My order # is [protected]. All I want is for you to send me Elf on the Shelf (Adult pajamas, size large). Wanda Gail Floyd, 505 South Congress St., Winnsboro, SC 29180 "I have spent approx. $600 in the past 2 months from Belks. Please let me know an answer on the Elf on the shelf order as soon as possible. Thank you... Gail Floyd

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Update by Doreasf
Jul 13, 2018 12:42 pm EDT

I have made a complaint to Belks in person and on line. Sales Rep. at Belks in Col., SC couldn't believe this happened to me 3 times! I needed that Elf on the Shelf Adult pajamas for something special I have planned. It got
taken out of my debit card 3 times total. I never received my item I ordered. If you would be so kind to put size large, Elf on the Shelf adult pajamas in the mail, I would really appreciate it. I have returned a Mickey Mouse that was sent by mistake twice and the Rep. placed the order the 3rd time and even called to let you know the wrong upc code was marked wrong is the reason the same mistake was made. I showed all paperwork to Belks in Col., SC at the Sandhills Mall. Please send me my Elf on the Shelf pajamas, size large. The first time I ordered I paid $17.99. Mickey Mouse pj's were sent instead. Took it back to Belks and she returned it. Gave me credit back on my card. She then ordered herself to make sure I got it. Another Mickey Mouse arrived. Went back to Belks to return Mickey Mouse and 2 salesladies couldn't believe this happened again. When I called customer service I was told I would have to pay $17.99 again that she couldn't give it to me for the sale price of $1.99! I have used $20.00 worth of gas returning Mickey Mouse pajamas! I really hope you will do the right thing and send me Elf on the Shelf and make sure you check pkg. before sending. I don't want to receive another Mickey Mouse. I want the sale price of $1.99. Please respond and let me know what your plan is so I can be expecting Elf on the Shelf. I spend a lot of money with Belks and hope you'll do what's right for me, (your customer). Thank you! Gail Floyd, 505 S. Congress St., Winnsboro, SC 29180 email address is gailf@bas-co.com.

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M
6:42 pm EDT

Belk very unprofessional associate

Hello! My and my friend were shopping in the Summit store in Birmingham. We tried on a couple of item in the free people section of the store. After we tried on the items we returned them to the rack and walked to another section of the store. We came back for one last browse and heard a female employee with dark brown hair talking about us and that we smelled awful and to not go into the dressing room cause for a while. I just worked a 12 hour shift on my feet all day so I can admit I'm not fresh out of the shower.

I have been made to feel extremely uncomfortable in a store that I frequent and love! Regardless of whether the employee was talking about me or not, that's no way to talk about any customer at all! I'm extremely disappointed and hurt at the situation!
I enjoy shopping at Belk because of the otherwise friendly staff and clean store!

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10:15 pm EDT
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Belk online purchase!

I ordered a pair of shoes online. Something I ordinarily don't do. Especially shoes! The shoes I ordered was one price, with a discount added that brought price down. The coupon was accepted. By the end of transaction/checkout, I was given final cost of shoes. Once I put my credit card information in, it switched to another amount that was minus the discount. That made the cost of the shoes higher in addition to shipping, handling and taxes. At this point of going through all I went through, I was like, the hell with it! Go ahead on and wait for them to come in mail. By the time they arrived at my house, they were the wrong size. I returned them to store in my city. After subtracting the full cost of shoes, shipping and taxes. They still owe me almost $6.00. So basically, I was cheated out of almost $6.00. Thank you, Belk's! I will not buy anything from you again! Online or in your store! Hope that $6 bucks come in handy because you will not get anymore from me, my family or friends! Below one star! One star ⭐️ is still a rating. You get, NO STARS!

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M
4:18 pm EDT

Belk human resources

I applied for a job at Belk for the Clinique makeup counter, which was supposed to be a full time position. Two weeks later or so, I receive a call from Belk, which I miss. I called back not even ten minutes later, and when I am transferred to Courtney at Human Resources, the one who called me, she does not answer. I call back several more times (probably around 10) over the next two weeks, and every time, she does not take my call. I also made sure to leave a message every single time, but they weren't returned until nearly two weeks later when I finally scheduled an interview. I went in for the interview and was told I would receive a call the next day for a second one. That call never came and, once again, I had to call nearly twice a day, everyday for a week before she FINALLY answered and scheduled me for a second interview.

Upon that second interview, I was hired, but was told that she wasn't sure if the Clinique position was still available, but I would still have a job somewhere in cosmetics. She told me I would receive a phone call on May 28th about starting my job no later than June 1st. Monday came and went and, no phone call. So I called twice on Tuesday. Both times, after requesting to speak to HR, I received her voicemail and left messages. Then, on Wednesday the same thing happened in the morning. I finally told someone about the situation when I called back again later that day, but when she was still working and the lady, who said her name was Tina, was very kind and took down my name and number and said she would talk to her. However, I never received a call. When I called back on Thursday, today, because I am supposed to be starting the job TOMORROW, I was told Courtney was not in today.

This behavior is extremely unprofessional and has left me, as far as I can see, jobless and without time to find another job. Unless by some stroke of luck someone finally gets back to me over starting the position I was hired for and told I would begin tomorrow.

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Sulphur7
, US
Jul 04, 2018 12:05 pm EDT

Maybe you can get Courtney's job in HR.

G
G
greae
, US
May 31, 2018 4:36 pm EDT

Well if you think that they are unprofessional you don't deserve to work there. When you badmouth your company you are being a bad employee and unprofessional yourself.

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A
11:04 am EDT

Belk poor customer service

Belk's customer service online and phone # [protected] has to be the worst. They are worse than Wal-mart! I have placed an online order early MARCH and an WRONG item was shipped to me. I had to pay to ship it back within days but I was told "the right item is on its way" for at least 3 times before someone admitted on the 866# that it's "back ordered". So Belk LIED. Worst part is then I asked for a refund because that is one month past - you guys CHARGED me the money but no item was given to me! It's NOW MAY 4TH and I have not yet gotten my credit back! I called for the 10th time asking for status with my case # [protected] and some guy named Lee is telling me THEY WENT ABOVE AND BEYOND FOR ME but my request HAS NOT BEEN WORKED. This is a joke and this weekend, I'll go on social medias such as Facebook and other places to let people know what a horrible business practice Belk does.
List of people that I spoke with:
Colleen, Lee, Joe, Tom and April plus more that I gave up writing down. YET NO ONE is helpful. What a SAD company! For a merchandise for $39.00 make up. You guys wasted MORE of my time and effort than me purchasing a CAR! I have no idea how you stay in business but I intend to close out my LONG time Belk VISA card and will not shop here again.

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9:59 am EDT
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Belk customer service

Have shopped at Belk over 30 years, and I believe we can hear the sound of their doors closing. The store in Rock Hill, SC, seems similar to others complaints I've read re being terribly understaffed, employees rude and unprofessional, and "coupons" being generally useless (too many exclusions, etc.). Yesterday I shopped in prep for a business trip, and after having to seek out an open register, was not addressed by the first syllable by "Maggie" the employee who, upon my explaining that there was no tag on the scarf I wanted but that there were similar ones at X price, snapped that she couldn't "just ring up some price, that she needed a ticket" to which I tried to respond that I understood that, and she began to walk off toward the scarves. As she walked away, she loudly said without turning toward me, "where are they? I don't work in this department". As I realized that this was going south, and was about to tell her where I got them from, she turned with hands up in exasperation and loudly said again "where you get it from? I don't work in this area?" I said "you know what, I'm going to pass, thanks anyway" and she said "I just asked where you got it from", and I said "I'm all done here" and walked out.

She was rude from the first second, completely uninterested in customer service and spoke to me like I was a wayward grandchild (I'm 52 yrs old). I've had a couple of similar exchanges like this over the past couple of months in Belk. One nice employee, when 5 customers finally found her to try to purchase our items, caught an earful from the frustrated customers, said she'd been called in to take a shift last minute. Another day I heard employees talking about scrambling because 12 employees had called out that day.

Belk's customer service is dying on the vine. The relatively new CEO may have done fine at Torrid or Gymboree, but needs to right the ship of customer service and coupons if she wants to keep Belk's doors open. Belk is sliding down the same hill as Sears.

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2:19 pm EDT
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Belk understaffed at shoe department in asheville

Dear Belks,
Your store in Asheville was a huge disappointment today. The shoe department had one employee to wait on customers and also run the check out. There were at least 10 to 15 customers waiting for assistance or waiting to pay. That is totally unacceptable this day and time when you need customers.
I decided to walk through the store with my 92 year old mom. I mentioned the staff shortage to other employees. They stated their hours have all been reduced and that the shoe department is always understaffed.
I also noted that the store was not clean. Carpets had not been vacumned, etc. Asheville attracts lots of tourists every weekend . Your store should not be understaffed on any Friday.
We left and went to DSW. Found what we needed and finished shopping. Today was a perfect example of why department stores are failing while TJMaxx and Amazon are thriving. Wake up . Clean up. Otherwise your store may not survive.

Sincerely, Loree olsson

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12:25 pm EDT
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Belk credit card

I'm writing to express my disappointment with Belk. On April 3, 2018, I received an alert from my credit report that there was an closure of my Belk account. I then called customer service and informed them that my account had been cancelled and that I had not received any kind of notice that my account was in jeopardy of being closed. The lady that I spoke with was very nonchalant and matter of fact about my account being closed. She stated that I should have received a letter and that my account was closed due to non use. I then stated that I had not received any such letter. She became quiet. I then asked what could be done to get my card reinstated and she said that I would need to reapply. So, my credit score was affected because of the closing of the card and then it would be affected again by me reapplying for the same card I had. I didn't realize that Belk puts a stipulation on when and how long you need to use your card before they deem it necessary to close your account. I just want Belk to know that they have LOST A VALUABLE CUSTOMER! I sure am glad other companies don't take the same approach as Belk.

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8:21 pm EDT

Belk paying with a check

I normally don't shop in Belk...but due to the advice of my sister, who is a frequent Belk shopper, I visited the store today. I was attempting to purchase luggage and pay with a check. To my dismay, the cashier couldn't get the cash register to process my Wells Fargo check for the payment. In no way am I concerned as she dials for assistance...I have money in my account, and I am a mature business woman with great credit. When the cashier ended the call... she was informed by someone at Certegy Checks...that my check was declined and I must submit another form of payment...I am so frustrated at this point, and if I didn't need to purchase the luggage as a gift...I would have left the store. I paid for the luggage with a credit card and contacted Wells Fargo as I left the store. Wells Fargo assured me that everything was in order with my account, and there was no reason for that check not to go through. Wells Fargo went on to explain that some merchants choose to use check companies such as Certegy, and they often cause problems for customers because these companies don't run the checks through the banking or financial systems. If they did, the checks would process based upon each transaction and funds available. Please know I wash my hands of Belk and don't plan to return. I plan to tell my story to others, so they will know what to expect, if shopping in Belk and writing a check.

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2:43 pm EDT

Belk customer service

I have been a Belk elite card holder for many years. But, that will no longer be the case. Up until today I haven't had any issues. Well, now I do and I no longer want to be a Belk customer. I had $80.00 in Belk rewards dollars that were due to expire today. I go to Belk this morning with the intensions of purchasing luggage. I also had a coupon for $15.00 off of $75.00 and a card for $30.00 off of $100.00. Before chosing the luggage I wanted I talked to the sales associate to see if I could use the coupons and rewards dollars for this purchase. By doing separate transactions she said I could. I chose 3 pieces​ of luggage. I payed for one piece and used the $15.00 off. The next piece I used the $30.00 off and gave her my $80.00 in rewards dollars. When she scans them she said they had already been used. I said no they haven't​ and explained to her that they had expired but I called customer service to have them reissued and that's the ones that I gave her which were valid through today​. She calls customer service and is told they had been reissued again at my request but had not been sent out yet. I explained that I had called to have two other rewards dollars reissued but they had already sent me the ones I was trying to us and I had them in hand when I called customer service to have the last two reissued. So, customer service told the sales associate that there was nothing they could do that I would have to wait until I received the new ones. So, I asked how to file a complaint and was told I would have to call customer service myself. She gave me the number and said I could use Belk's customer phone which I did. I called customer service and had to explain it all again and was told "I'm sorry but there's nothing we can do" .
I asked to file a complaint and was transferred to a manager and explained it all again. I was told the same thing "I'm sorry but there's nothing we can do, that the person I had spoken to made a mistake by reissuing all the rewards dollars instead of just the two that was recently expired" She then offered to give me a $25.00 credit on my account. But, like I told her, I couldn't use my $80.00 in rewards dollars or my $30.00 and $15.00 off coupons today plus, the luggage was on sale today. So, my only solution is to pay off my Belk's Elite credit card and cancel it. I was in tears when I left. If I lived near corporate headquarters I would be on their doorstep first thing Monday morning. And, I will be spreading the word about this and what it cost me because of one of their employees mistakes. And, I will be contacting corporate headquarters..

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9:17 am EDT

Belk dogs in the store

I'm a loyal customer of Belk for MANY years. However, due to the increasingly lax policy of allowing pets in your store I will not be able to return to Belk. I'm highly allergic to cats and dogs (have taken years of allergy shots to no avail) and have asthma. There needs to be a sign posted that you are now allowing animals in your store. It's nasty. They pee on the floor, dog hair on the clothing. If I'm bitten by a dog it can be life threatening since I'm allergic. WHY are you allowing animals? They aren't service dogs.. just pets. PLEASE CHANGE this policy.. or maybe it's not a policy and someone needs to address this issue! I shop at the Maryville, TN location.

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10:19 pm EDT
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Belk customer service

My wife made an order a couple weeks ago only to be told later the order was canceled because they advertised too low of a price. Friends as a business owner I stand behind my word no matter what the cost. Her credit card had been run for the charges. In my book that's a done deal. She was treated very kirt and without any consideration for her position. I believe if there was a mistake on their part they should do as many companies who value their customer base and stand behind their offer.
Mitch hollingsworth

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9:34 am EDT
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Belk belk.com complaint

This is a complaint for Belk.com and one of their unfair business practices:

I am extremely disappointed as a loyal customer. I ordered a bulk of shoes  from Belk.com on March 12th. My order totaled $940. Days later about 80% of my order was canceled; equalling 50 shoes.  
As a customer I expect that when I put in an order it will fulfilled because it is posted based on its availability.
I understand that sometimes items are out of stock and the order can not be fulfilled but that is not the case in this instance. On top of that it was not just 1 or 2 shoes but rather the majority of my order that was canceled. This is unacceptable!
To my surprise the shoes are actually in stock and there was no legitimate reason to cancel my items. I have requested that my order be fulfilled and you have denied that request because of the price difference which is a fault on your part and not the customers.
Originally the shoes were marked as and sold for $14.99 and now the same exact shoes are marked between $100-$300.
It is apparent that you made false claims about the lack of stock and only seeked to correct your mistake which apparently was marking certain shoes incorrectly. Instead of following through with the purchases you canceled customer orders without any consideration or explanation.
You sold them to me and other women for $14.99. We got emails about it, it was advertised on facebook and it was plastered all over Belk.com.
The expectation that we had to receive our ordered merchandise for the price we originally paid was due to your advertisements or should I say false advertisements.
This is an unfair business practice and if a mistake was made on your part I expect it to be rectified with a fulfillment of my order.
I will be moving forward with the Better Business Bureau.
I have screenshots of everything I ordered and the cancellations. I also have screenshots of the same shoes in stock online after receiving an email saying they were canceled.
Also one of your representatives maintained the same lie that the shoes were out of stock when I called in to complain until I questioned him. He then changed his story to say the shoes had been restocked after I said I could see them online. You should be able to reference this because you record all of the conversations had between representatives and customers.
I look forward to hearing from you and to having this issue rectified.

Also the representative claimed he would have corporate call me and sort out the situation and I have not received any phone call.

The screenshots that follow show the amount of cancellations and show how the same shoes were canceled on March 16th but online and ready for purchase the following week in the same sizes ordered.
And note that it is not just the shoes in the picture but it is all of the shoes that were canceled (Appx. 50) that are back online and in stock.

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Belk management,

Belks management in waco tx treats their employees unfairly and in a demeaning manner because they are ladies that they intimidate and threaten with losing their jobs. They are bullies that like to intimidate and harass female employees to the point of making them cry. No parent should allow some bully manager to mistreat their daughters this way. It's bad enough they can't find nor keep employees and this is why. Beware of working here and know what your getting into before applying for a job here. Ladies beware!

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Belk Customer Reviews Overview

Belk is a popular online retailer that offers a wide range of products, including clothing, shoes, accessories, beauty products, home goods, and more. The website has received a significant number of positive reviews from customers, highlighting its excellent customer service, high-quality products, and user-friendly website.

Many customers have praised Belk for its fast and efficient shipping, with most orders arriving within a few days of purchase. The website's easy-to-use interface and intuitive navigation have also been commended, making it easy for customers to find what they're looking for and complete their purchases quickly.

Belk's product selection has also received high marks from customers, with many praising the website's wide range of options and high-quality products. The website offers a variety of brands and styles, making it easy for customers to find exactly what they're looking for.

In addition to its excellent products and customer service, Belk has also been praised for its competitive pricing and frequent sales and promotions. Customers appreciate the website's affordability and the many opportunities to save money on their purchases.

Overall, Belk is a highly recommended online retailer that offers a great selection of products, excellent customer service, and competitive pricing. Whether you're looking for clothing, home goods, or beauty products, Belk is a great place to shop.

Belk In-depth Review

Website Design and User Experience: The Belk website boasts a sleek and modern design that is both visually appealing and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categorization of products. The search function is highly efficient, delivering accurate results in no time. Overall, the website design and user experience are top-notch, making it a pleasure to shop at Belk.

Product Range and Variety: Belk offers an extensive range of products across various categories, catering to the diverse needs and preferences of shoppers. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, ensuring that customers have plenty of options to choose from. Belk truly excels in providing a wide product range and variety.

Pricing and Discounts: Belk offers competitive pricing on their products, providing great value for money. The website frequently features discounts and promotions, allowing customers to save even more. Additionally, Belk has a price match guarantee, ensuring that customers get the best deal possible. With attractive pricing and generous discounts, Belk is a budget-friendly choice for shoppers.

Customer Service and Support: Belk prides itself on delivering exceptional customer service and support. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns. The customer support team can be reached via phone, email, or live chat, ensuring prompt and efficient assistance. Belk's commitment to customer satisfaction is evident in their outstanding customer service and support.

Shipping and Delivery: Belk offers reliable and efficient shipping services, ensuring that customers receive their orders in a timely manner. The website provides clear information on shipping options, including estimated delivery times and costs. Belk also offers free shipping on qualifying orders, further enhancing the shopping experience. With reliable shipping and prompt delivery, Belk ensures customer satisfaction.

Return Policy and Refunds: Belk has a flexible and customer-friendly return policy. They offer hassle-free returns within a specified timeframe, allowing customers to return or exchange products without any difficulty. Refunds are processed promptly, ensuring a smooth and seamless experience for customers. Belk's transparent and customer-centric return policy is commendable.

Quality of Products: Belk is known for offering high-quality products that meet or exceed customer expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions. Belk partners with reputable brands, ensuring that customers receive products of exceptional quality. The commitment to quality is evident in every aspect of Belk's product offerings.

Customer Reviews and Ratings: Belk encourages customers to leave reviews and ratings for products, providing valuable insights for potential buyers. The website prominently displays customer reviews, allowing shoppers to make informed decisions based on the experiences of others. Belk values customer feedback and uses it to continuously improve their products and services.

Loyalty Programs and Rewards: Belk offers a loyalty program that rewards customers for their continued patronage. Members of the program enjoy exclusive benefits, such as early access to sales, birthday rewards, and special discounts. The loyalty program enhances the overall shopping experience at Belk, providing additional incentives for customers to choose Belk over competitors.

Social Media Presence and Engagement: Belk maintains a strong social media presence, actively engaging with customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and customer testimonials, fostering a sense of community and interaction. Belk's social media engagement enhances the overall shopping experience, allowing customers to stay connected and informed.

Overall Shopping Experience: Shopping at Belk is a delightful experience from start to finish. The website design and user experience are exceptional, making it easy to find and purchase products. The wide range of products, competitive pricing, and generous discounts ensure that customers get great value for their money. The outstanding customer service, reliable shipping, and customer-friendly return policy further enhance the overall shopping experience. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a standout choice for shoppers.

Comparison with Competitors: Belk stands out from its competitors in several aspects. The website design and user experience are superior, providing a seamless and enjoyable shopping experience. The wide product range and variety, along with competitive pricing and generous discounts, give Belk an edge over its competitors. The exceptional customer service, reliable shipping, and customer-friendly return policy further differentiate Belk from its rivals. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a top choice among shoppers.

Accessibility and Mobile-Friendliness: Belk ensures accessibility and mobile-friendliness with a responsive website design. The website is optimized for various devices, allowing customers to shop conveniently on their smartphones, tablets, or desktops. The text and images are appropriately sized and formatted, ensuring a seamless browsing experience for all users. Belk's commitment to accessibility and mobile-friendliness is commendable.

Security and Privacy Measures: Belk prioritizes the security and privacy of its customers. The website employs robust security measures to protect sensitive information, such as encryption technology and secure payment gateways. Belk also has a comprehensive privacy policy in place, outlining how customer data is collected, used, and protected. Customers can shop with confidence, knowing that their personal information is secure with Belk.

Company History and Reputation: Belk has a rich history and a strong reputation in the retail industry. With over 130 years of experience, Belk has established itself as a trusted and reliable brand. The company's commitment to quality, customer satisfaction, and community engagement has earned them a loyal customer base. Belk's long-standing history and positive reputation contribute to its appeal as a reputable retailer.

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Contact Belk customer service

Phone numbers

+1 (866) 235-5443 +1 (800) 669-6550 More phone numbers

Website

www.belk.com

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