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Beachbody / customer service

1 United States
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I tried ordering piyo online and could not confirm it although I had an order number. Something just didn't look right so I decided to use the chat option to verify my order... I was told it might take 3 to 4 hours to see my order and to try another time. I looked on your website for several minutes before finding your actual phone number in order to get a live person. When I called she also was unable find my order and suggested I call my credit card company. Not once did either agent offer to help me place another order to make sure I get the product they are supposed to be selling. I'm sure the original order (if it went through at all) could have been cancelled. When I said I will simply forego the product since it was not meant to be she basically said ok thank you for calling. Is this really good customer service? This is wrong and should never happen - especially twice! Once may just be someone having a bad day but twice in a row is condoned by the company.

Sa
May 21, 2017

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