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Bath & Body Works Direct / the service

1 Poughkeepsie, NY, United States

Hello, I am appalled at the way I was treated today! I went in to exchange two body sprays both priced at $14.00 and a hand sanitizer priced at $1.75. I was told that I could exchange them for any products equivalent up to that amount. I collected all my items and went to the register. After talking to 3 separate employees with each having vicious attitudes towards me, I was told there was no way they could give me an even exchange. That made no sense for I was retiring $29.75 worth of product so I should be receiving that product worth back! I was there for over 20 minutes trying to understand why this was so with your rude employees only telling me no. I left the store being mistreated and with nothing I was satisfied with. No customer should be treated that way. What ever happened to the customer is always right?

Dec 26, 2017

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