Bath & Body Works Direct reviews and complaints 2
View all 383 complaintsBath & Body Works Direct - Hand soap
I have Place three orders on your website within the last few months and all three were canceled. I didn't receive an explanation as to why they were canceled and I'm assuming they were out of stock. if you don't have the product in stock your website should reflect that instead of wasting a customer's time and having them input the order thinking that...
Read full complaintBath & Body Works Direct - lotion bath gel
Purchased buy 3 get 4 free with $10 coupon and store refused to honor promotion. I was given some double talk about old labels versus new labels; the old labels (which were in the area designated for the sale) were not part of the promotion. My daughter and I just returned our products. Receipt numbers [protected] and [protected]. Steph "helped" us today. Her customer service was like sweet doodoo. Bath and Body, we are terribly disappointed in your inability to honor your word. The coupon didn't mention old labels and new labels. We purchased products in the area designated in the store for the promotion under the direction of a store employee.
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