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Bath & Body Works Direct review: Hand soap

Cynde A of US

Oct 05, 2025 3:01 pm EDT

Verified customer

Featured review

I have Place three orders on your website within the last few months and all three were canceled. I didn't receive an explanation as to why they were canceled and I'm assuming they were out of stock. if you don't have the product in stock your website should reflect that instead of wasting a customer's time and having them input the order thinking that they're going to pick the order up and then it gets cancelled. I've been a customer for years and I am at the point where I am no long going to purchase your products as your website is not reliable.

Desired outcome: I would like a discount so I can try another store.

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Bath & Body Works Direct phone numbers

+1 (800) 756-5005

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+1 (800) 395-1001

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+1 (800) 531-4504

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Bath & Body Works Direct emails

customercare@bathandbodyworks.com

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Bath & Body Works Direct address

95 West Main Street, New Albany, Ohio, 43054, United States

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