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Bath & Body Works Direct review: No customer service ( 1 comment)

Lizzybeth81 of US

Nov 03, 2025 3:16 pm EST

Verified customer

Review updated: Nov 03, 2025

Featured review

I was in the BBW store at the Pavillion at Turkey Creek at 2:33 PM on 11/3/2025. This was the first time in a decade I was in one of your stores and it will likely be the last. Your body mists were recommended to me for layering with my perfumes. I went in and was clearly looking around trying to find what I was specifically looking for. There were 3 clerks, possibly 4, in uniform, standing in a circl talking about the need to use a RR one of them had experienced. They stated the suggestion would have saved the one clerk a walk to Target or 5 Guys. No one asked me if I needed help, no one offerred and I was literally standing next to them. I give businesses a second chance when there are extenuating circumstances. However, seeing as the store had more clerks then custormers when I was in , I sincerely doubt I will this time.

My transaction was 2026, Store 82008, cashier 3927744

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Nared

1 comments

Nared of CA

Nov 03, 2025 7:33 pm EST

You are an adult right? Why not ASK for help. Some people feel if they are asked for help they are being bothered.

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Bath & Body Works Direct phone numbers

+1 (800) 756-5005

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Online Customer Care

+1 (800) 395-1001

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Stores Customer Care

+1 (800) 531-4504

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Bath & Body Works Direct emails

customercare@bathandbodyworks.com

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Bath & Body Works Direct address

95 West Main Street, New Albany, Ohio, 43054, United States

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