I wanted to contact BOA in reference to a loan this morning at 8AM.
After waiting on hold and being transferred several times I was redirected to a different phone number where they would be able to help me.
8:50 I called the new number and waited on hold for only 10 minutes but then was quickly dismissed to an entirely different phone number where they assured me they would be able to help me now.
915 After a short hold I was greeted by a friendly BOA employee who was quite frustrated and said "I don't know why they gave you this number" and I finally was given the correct number
9:00 I called the number and was told by the recording they would assist me as soon as possible. I waited and about 15 minutes later the music went away, I just sat there for 2 minutes, then I started saying "HELLO" a couple of clicks and I get this young girl barley able to speak she is laughing so hard, I explain why I'm calling and she promptly transfers me to customer service. 9:20 A gentleman in customer service allows me to explain my loan request and then says "Here, Let me give you this number” I am getting upset now! I let him know how upsetting this has been and how unprofessional the gal was who transferred me to him, he apologized and said this number he is giving me is the correct number, this will go directly to the loan officers that will help me. I say thank you and apologize for venting on him.
9:45 I call the new number directly the loan officers and I am immediately put on hold, "please stay on the line, we will return to assist you as soon as possible” It changes back and forth between "please stay on the line, we will return to assist you momentarily"
It is currently 11:30 and I am still WAITING!!! The music and recordings continue...