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Bank Of America Corporation / unethical behavior

1 Norman, OK, United States

My husband is a retired veteran. He received a insurance check from USAA insurance company. The check was drawn on your bank. He needed to pay the body shop for repairs that were completed on his vehicle. I told him to take it to your bank because the check was drawn on your bank. My husband took the check to 3600 W. Main St, in Norman, OK. His teller was John. John tells my husband that he can't cash the check that is drawn on your bank because he can't verify it. I was a teller for over 5 years, so I know that's a lie. Because I know that the tellers have access to pull up the accounts and look at them. He embarrassed my husband in front of everyone. So, we're seeking resolution to this problem. Also, we want to know that this won't happen again.

Mr
Nov 14, 2018

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