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Banfield Wellness Plans / can't cancel

1 United States Review updated:

I purchased an 8 wk old puppy from a local breeder and unfortunately, a month later my puppy died in a freak accident with a neighbor's kid. When I first got the puppy, I put her on Banfield's wellness plan for puppies. I understood that it was essentially a payment plan, NOT insurance. However, with only 1 set of shots given and a little dewormer, how could Banfield possibly expect me to continue paying them $21.95 a month for a puppy that only used their services twice and is NO LONGER ALIVE?!? Banfield insists that the contract states "no cancellations", however, this is just ridiculous! To pay 12 months for a puppy that only lived 1 month?!? That is absolutely ludicrous and definitely a SCAM!

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  • Mi
      29th of Oct, 2007
    0 Votes

    What a rip off on there plan. Took our golden in for a recheck on his ear infection and charged us again for a ear swab just tell us he is doing better. Why charge us again what are we paying for on this plan the hidden charges are they run by the mafia or what. Try to cancel the plan they want us to pay upfront to cancel out what a rip. Also when we took our dog in he was real nervious and growled at the vet, did they mistreat him? The last time he was drop off there. We would'nt advise our friends, relatives, or anyone to go there.

  • Br
      1st of Apr, 2008
    0 Votes

    The Wellness Plan is just what the name says a WELLNESS PLAN, it does not cover diagonastic tests or meds.

  • Va
      4th of Jun, 2008
    0 Votes
    Banfield Pet Hospital - They're terrible
    Banfield Pet Hospital
    United States

    I'm sorry I didn't do further research before I bought the banfield wellness plan for both my pets. I hated the old vet and needed a replacement when their shots came due. It seemed like a good thing for my pets well being at the time.

    They were friendly and kind, I thought they had my pets best interest at hand.

    I will never leave my little girl for the whole day with them again. She came home hoarse, scared and her leg was so sore. I had to be so careful about picking her up or she'd screech. You can't get an appointment for a minimum of one month. So what happened to getting care for your pet when you need it?

    The Vet won't come in and talk with you about the visit, after care or next appointment. I waited 20 minutes then they sent in one of the "nurses" to do it, who leaves you confused and unsure of the service they're providing.

    My little girl just mops around the house and won't let you touch her unless you have to.

    I just hope they didn't cage my two pets together. I guess I'll find out soon enough.

  • Va
      17th of Jun, 2008
    -1 Votes
    Banfield Pet Hospital - Stay away from them
    Banfield Pet Hospital
    United States

    This like many other Banfield Hospitals have a lot of inexperienced Vets. The vet prescribed Etogesic tablets for my pet and we immediately saw his stool become watery with blood. When I looked up the drug on the internet I discovered that it was dangerous for pets, that it damages their liver and kidneys and several deaths have occurred. Good that we caught this early and were able to go else where. Their customer service people are inept and rude, these people should not be in the Pet care business, their wellness program is not worth it. Young and inexperienced vets are no comfort for your Pet. you can easily loose them.

  • An
      5th of Dec, 2008
    +1 Votes
    Banfield - dont know what their doing
    Texas City
    United States
    Phone: 713-941-7893

    Two days ago we took aour dog to Banfield to cure her of Parvovirus.
    Then one of the doctors told me that the medication cost $416 .
    they also said that the treatment was going to last two days but they only had her for half a day when we picked her up they didnt tell us what was rong and they didnt know what to tell us.Then they told us that she had to go again and check her again when i went they told me that i had to pay $300 just for a check up and for some medecine called clavamox wich in the store only cost $20 and they wanted to charge us like 200 dollars for it.They werent responsable for giving our puppy the right medecine she needed .So i DONT recomend you to take your puppies there for NOtHING!!

    The address is:
    10075 almeda genoa road. houson, Tx 77075

  • Ti
      16th of Jan, 2009
    0 Votes
    Banfield Hospital - RIPOFF AND USELESS!!!
    Banfield Hospital
    United States

    These people are useless, they shouldn't even be allowed to operate their business. Honestly, there are WAY BETTER vets out there than this; this I must say is the worse I have been to. They are just there to take your money. I took my dog in because his posterior part of his body was paralyzed (his hind legs and his tail). I took him to the place and immediately the nurse took him before I could ask any questions. They later charge me a ridicuolous amount of money just to examine him and of course they don't know what's wrong with him or give some suggestions as to the cause of his illness! The "doctor" prints out a page full of tests and its fee to give to me. They were very unprofessional for the most part and their procedure of the whole situation. The visit to this Banfield Hospital was not at all helpful, but a waste of money and time. WARNING DO NOT GO TO THIS BANFIELD HOSPITAL or any others, apparently they have bad rep!

  • Ro
      1st of Feb, 2009
    0 Votes

    They will actually let you out of the contract if you pay for the services you received, but it would probably be better to just pay them the 21 bucks a month... ;-)
    Yup and I am also one that is sick and tired of there wellness plan, they told me I saved over 600 Dollars to neuter my dog, where at a different clinic I could have gotten it done for less than 100 dollars (ABC Clinic in Waco). They are just trying to get money out of you and will do procedures that are not neccessary and will always charge you something.
    I am in the process of canceling mine but I waited til the contract year is over with.
    Hope you might have been able to figure something out with them!

  • An
      2nd of Feb, 2009
    +1 Votes

    How do you cancel? My dog's plan is up this month, and I can't find the paperwork. I think I remember reading that you can only cancel with a written letter- but don't know where to send it to. Let me know...

  • Bi
      12th of Jun, 2009
    +1 Votes

    It would help to know where this Banfield practice is located. They are a franchise in which each vet owns the practice, so experiences differ from place to place.

    My Banfield Pet Hospital practice, located in High Point, NC, is absolutely wonderful, run by compassionate, caring, expert people from the vet to the kennel staff.

    I would hate that all Banfield practices be tarred with the same brush, when so much depends on the individual who actually owns the specific practice and his/her staff!

  • Ad
      24th of Jun, 2009
    0 Votes

    I have had to fight the same fight over the phone today and have been completely surprised. If you are someone thinking about getting the wellness plan DO NOT GET IT! I have just lost my baby Gilbert on Friday, June 19th. I have called Benfield Wellness Plan to cancel my plan. They of course will NOT DO it. Even tho, my pet is no longer alive and obviously no further services will needed Benfield wants to CONTINUE to charge me 22.00 dollars a month for the next six months. For what? What reason you may ask? Why would you pay for no services? That is this Wellness plan for you: THEY CHARGE YOU FOR NOTHING, IT'S A ROBBERY. In very small print on the agreement they said they would keep charging regardless of cancellation.

    A second reason why I am not recommending this plan. My kitty had to have several office visits this year, x-rays, medicines, etc...this plan will not cover any of that and you are limited to only see one doctor. My recommendation that for only 5$ more/ month you can get a pet insurance. Do it. It will get you better benefits, more coverage, lower deductibles and an option to take your pet to any vet you choose.

    Good luck to all of you and a happy healthy life to your pet!

  • Ch
      20th of Jul, 2009
    +1 Votes

    I think you are a sucker. It plainly says on the brochure which I just read, "Plan memberships are annual agreements..." and "You may cancel anytime before the expiration date by paying the retail value of plan services or the remainder of your plans value, whichever is less." ...and this wasn't in small print either.

  • Ld
      12th of Aug, 2009
    -1 Votes

    I am looking at both of our brochures and I don't see anywhere where it talks about cancellation. Not sure where ChristopherW is seeing it.

  • Ph
      26th of Jan, 2010
    0 Votes

    You cannot buy clavamox in the store. It is an antibiotic and quite expensive - depending on the size of your puppy.

  • As
      10th of Feb, 2010
    -1 Votes

    The fine print clearly says you are liable for the full year subscription even if your pet dies or is disposed of... It clearly says to provide a written notice of cancellation no less than 30 days prior to the renewal date which you have to assume is one year from the subscription date. (the dates of renewal and the cancellation procedure are very unclear)

    If you do this then they will not have a leg to stand on but you have to provide the letter to the banfield office you subscribed at since that is the only office or address mentioned in the agreement. I suggest you send this letter certified and keep copies of everything. You might want to deliver a letter there personally just for good measure and make sure it is being received and tended to and not just set aside.

  • Ra
      25th of Aug, 2010
    0 Votes

    We have had our GSP hunting dog in the Top Wellness Plan for years.
    Last year these Hacks, butchered our dog. Removed a cell mass, and only put in a few stiches.
    Leaving their office the dog bleeding would not stop.
    Next day they needed to put in staples, as they should have to begin with.
    The bleeding still continued, I called they said he can't move or it will still bleed.
    Next day the staples began coming out. During these days of recouperation, I had to hold the dog not to move at all just to stop the bleeding.
    After the staples came out, the wound would get bigger and bigger every day.
    I called daily asking what I needed to do next?
    After 5 daily trips to their office, they said now we can only treat it as an open wound.
    Now it is 3" by 4" square of open wound. Treat it as an open wound was their only cource of action?
    After a week of this, I took him to the Specialist and had a real Vet. DR. redo the operation.
    Another $1, 500. to correct their hack job.
    Staples were again used to close the wound. This time put in correctly, and they held and healing began. Bleeding was never an issue.

    Thinking this was only one bad operation, we stayed in the Wellness Plan.
    Yesterday he went in for his update, shots, X-rays the whole deal.
    I dropped him off at 7:30 am. Expecting to pick him up after 2:00 pm. as directed.
    12:30 they call me, "we can't mussel your dog, can you come in and help?".
    I drove right over to find my dog running aound their kennel area.
    I asked, What 's the problem? They said he just growels at us, and we can't mussel him.
    I put his lead on and took him outside, where he took a pee as soon as he got out the door.
    Two more steps and he began pooping. I thought he had all his business taken care of before I dropped him off at 7:30 am. But I guess 4 HOURS in the kennel waiting for treatment was too much time. He has never in 10 years of life ever done his business inside and never in his kennel.
    No there was not any emergency treatments going on, they just knew they had all day to their job.


    Our GSP is a lover of all. And has never snapped at anyone.
    I went back in to talk to the Vet., and discussed What took so long? And why hadn't treatment started. He said, "I don't know? They said they couldn't put a mussel on him?"
    I said, "Why don't you have any system in place to put a mussel on? If that's want you need"
    He had nothing to say.
    Now I need a new Vet. We only began at Banfield because our family Vet of 15 years with other dogs retired.

    Needless to say, NO WELLNESS PROGRAM ever again.

    I wish I had read more about these Hacks before we ever began any program.

  • Mm
      29th of Sep, 2010
    0 Votes

    I had a plan with Banfield for about 4 years, and unfortunately we lost our dog this year about halfway through the year right after I had just gotten all of her vaccinations. She began having problems so I actually upgraded her plan so it would cover some of the blood tests they wanted to run to see what was going on, unfortunately she kept getting worse so we chose to euthanize her. It took me a couple of months to contact Banfield 1-866-277-7387 to cancel. They were actually very nice and took off half of the cost of the remainder of her contract and automatically set up to cancel the contract so I wouldn't have to call back. I think this was fair since I was using their services. I don't understand why people think they should be able to just stop whenever they feel like it, unless they are not using the service to begin with.
    I miss my dog, but if I ever get a new one I would not hesitate to use Banfield again.

  • De
      13th of Oct, 2010
    -2 Votes

    We have two dogs under the wellness plan for 9 years and were relatively happy with it until July. We called to get an appointment to get our son's dog spade and specifically ask for the vet we have been dealing with for 12 years. We took the dog in at 8am and were told she should be ready around 4pm. Received a call later that they were busy and she wouldn't be ready until around 6pm. Then we got a call at 5pm saying they would be unable to do the operation that day and it would have to be rescheduled. Dog had been there all day and had not had food since the day before. I told them to cancel the insurance on our two dogs because that level of service was not acceptable and I did not want our dogs exposed to that type of treatment. Then after protesting the monthly credit card billing I learned that the insurance is not cancelable and the credit card company is obligated to collect the charge. Apparently they can treat dogs in any manner that they want to and a person is expected to pay their monthly insurance bill. Banfields bills are ridiculously over priced to make a person think they are getting a good deal. Comparing the bills to insurance payments would make a person wonder how they stay in business. I think there is evidence for a class action law suite which I plan to ask a lawyer friend to investigate. We also filed a complaint with the state veterinary department and have not yet received a reply and will look into filing a complaint with the state insurance commissioner.

  • De
      13th of Oct, 2010
    0 Votes

    I failed to mention that the vet we ask for to spade our son's dog wasn't even working the day we were given the appointment.

  • Je
      25th of Dec, 2010
    0 Votes
    Banfield Pet Hospital - Don't care about your pets
    Banfield Pet Hospital
    United States

    We will be cancelling as soon as our plan is up. At our Banfield there has been so many different “doctors” at our location that they do not even know our pets. They make so many appointments at one time that we have to wait forever. One of our dogs suffers from anxiety and we always ask for the first appointment so he doesn’t get stressed. After waiting for an hour just to get into a room and another 20 minutes to be seen, and having to hear my dog whine and moan for an hour the vet had the nerve to laugh saying he needs to be on meds. My heeler who I had dropped off a few times started attacking a certain vet. She has and had never attacked anyone before and has only attacked that vet! What did the vet do to her? At our last appointment the nurse came in and started poking on our heeler who has hip dysplasia and is not to have any shots in her rear end. I stopped the nurse and I asked her if she had reviewed the file. She laughed and said no and then read her file. Her reply was oh I am not supposed to do that. I was pissed. What if I had dropped her off and not been there? I am assuming that is what the other vet did. Or mix breed has stomach issues (he sneaks other food he is not suppose to eat) and when we took him into Banfield we saw a new doctor. SURPRISE! He had us believing it wasn’t the same thing that the other vet at Banfield said it was. I told him the dog had the EXACT same symptoms and he had been at someone else’s house and got into their dog food…no he told us it was life threatening and he may not make it…$700 later it was the same thing the other vet said that cost $30 to take care of! Yes in the end the $30 of medication is what he needed!!! None of the vets agree witht the same type of treatment either. One vet said to give milk of magnesia the other vet said no, that can make them sicker. Who am I to believe? They told us to pick the vet we wanted…did they log it? NO! One vet didn’t even document what she did for our dog and had no clue what we were talking about and agrued with my husband when we had to return for more treatment. I wrote everything down she said to do at the visit and her freaking name was on the prescription bottle. She didn’t want to look at it (this is the same vet my dog likes to attack now)! They do not treat your pets as anything else than an object that brings in the cash. I wanted to cancel our plan but we are in a contract and cannot cancel until the time comes. So here we are paying for horrible services. Our pets are our children every time we go to Banfield I feel like a horrible parent. Can’t wait till the plan is up! I have told everyone I know not to use the Wellness Plan!

  • Ja
      6th of Jan, 2011
    +1 Votes

    It appears that Banfield only holds you to the contract as long as there is a "balance" on your account. This balance is for the cost of services performed reflecting what they would have been sans you having the OWP. There are two ways to cancel your plan without a cancellation fee.
    1. Wait until your monthly payments cover what you would have paid without the plan.
    2. Wait until your current contract is up, call and request to cancel.
    I just got off the phone with their customer service department who, because i have no "balance", allowed me to cancel with no termination fee. Since my contract auto renewed in October and I haven't used any services they even said they would refund the 4 previous payments!
    This sounds pretty fair to me!
    Be sure though, to cover your butt, that you get all promises in writing!

  • Sp
      13th of Apr, 2018
    0 Votes

    @jasonh6197 Finally a post that makes sense. If you have been paying your monthly bill and then take your animal in and charges are applied, basically what do you think is paying for those services? I have no problem with that. As long as they can give me a date that I have paid off my charges I will be fine with that. No one gets anything for free. The plan is set up to go on "forever" unless you cancel it while still owing them money. Makes sense to me. It's basically a form of insurance. Thank you Jason for bringing sanity back to this blog.

  • In
      19th of Sep, 2018
    0 Votes

    @sparker7777 This was my main question and reason for reading. My 8yo GDane was diag with diabetes in March 2018. I purchased the banfield wellness plan because the testing fees were outrageous. I signed up and incurred a $600 debt at $47 a month. not so long story short, elderly Sky was completely blind by June and there were other complications ...and we made the difficult choice first week of July. My question also is, I have spoken to banfield and understand the payment plan but what assurance do I have and where is my account information? I am expecting to have this paid off by spring 2019 and I would like to see my progress. Thanks for the community..

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