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Banfield Pet Hospital / scheduling & management attitude

1 South Euclid, OH, United States

I was scheduled a appointment on labor day Monday .this location waited until I was down there to notify me of the pet store they rent inside of will be closed until a later time . The store tried to argue the fact they tried to clean but my number was incorrectly on file but that appointment was scheduled a month propr so they had enough time to contact me . Via email or mail they same ways I sent in the confirmation that I would attend . Now the date my dog was scheduled her spade appointment has to be cancelled because someone booked me and another dog on the same day . Telling me that I am the one that has to reschedule and if my dog go through heat before the appointment I will have to pay more . The manager had a nasty attitude she began argung with me over a missed shot / deworm appointment that was irrelevant to fact this is the second time her store screwed me .

Sep 7, 2018

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