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Banfield Pet Hospital / ruin my perfect credit history!

1 United States Review updated:

I had been a Wellness Plan client at Banfield Pet Hospital in Oxnard, CA for over two years when I decided to cancel the plan. I was told to come into the Banfield to pay the last two months and that vaccinations were due for my dog at which time I could cancel the plan. I paid the last months fee and was told that my plan was canceled. Two months later I was contacted by Banfield Oxnard and told that my account was two months late in payment. I discussed this with the manager who said that since I had the vaccinations I was now obligated to pay the cost of the vaccination (a ridiculous fee over $300) or pay for the plan for another year at $20 a month. I asked for this to be put in writing this time because this was not what I was told when they canceled the plan two months prior. The manager said she would not put anything in writing and summoned me to her office to make the payment immediately or she would send my account to collections. I was appalled at the treatment and extortion especially after being a good paying customer for years. Now I'm left with submitting to their extortion or they will attempt to ruin my perfect credit history.

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  • Cy
      22nd of Aug, 2007
    0 Votes

    I have a cat that is 10 years old and had to take her to Banfield in Clearwater, Florida on Saturday 8/18/2007. She was not eating or drinking and since all of the recent scares about pet foods I thought she was maybe having kidney failure. They wanted to do bloodwork x-rays a barium work up at a cost of around $1500 which is totally outrageous. I agreed to the bloodwork which cost me $400 and was not in the room when they drew the blood. She was so freaked out they had to sedate her with Telazol which added to my bill and they told me the bloodwork was perfect but they suspected she had some sort of mass or blockage in her intestines so did an enema to clean her out. I love my pet but I think they are taking advantage of people with these outrageous prices to find out what is wrong so I have her at home now to live out her last days without putting her through any further tests just lots of love. These people are heartless. They say they treat you like family. That is crap. They don't care about anything but how much money they can suck out of you when you are in a vulnerable state and your emotions are affected.I asked for the number to the corporate office and basically was told they would be glad to give it to me but if I had a complaint it would go to the Banfield that I took the pet to so what is the point.If you love your pet don't take it to these crooks. Clearwater, Florida.

  • Ch
      10th of Sep, 2007
    0 Votes

    Let me start by saying that I am so sorry to hear that so many people and their pets have been hurt by Banfield Hospital - my heart goes out to you. I am very glad that I found this and spent the time to read through everyone's posts regarding their experiences with Banfield Hospital.

    A few months ago we rescued 3 six week old kittens. They developed a bad case of ear mites and we suspected ticks as well in the ear canal. I called our vet (that we use for our 2 dogs) and I was quoted a huge fee per kitten. My wife, meanwhile, called a Banfield Hospital nearby and they quoted a substantially less fee per kitten. In fact, Banfield told us to just bring in one kitten, they will examine him (office visit cost) and take a blood sample. So we did. The vet thoroughly examined our kitten (including as far into the ear canal as humanely possible) and drew the blood. Ear mites yes, ticks no. At no time was our kitten out of our sight. The vet then prescribed two treatment solutions (which, I cannot remember off the top of my head) and told us to treat all three kittens with them. The actual cost of the visit, services and prescriptions were spot on with the quote. We were very pleased (and yes, all three kittens are doing perfectly well). I must also add that all the staff was very professional and courteous. They did, of course, try to sell us on the Wellness Plan, but, we declined. With this said, however, it is coming time for the cats to be spayed, neutered and front declawed.

    We will not be using a Banfield Hospital for this - we will use our same vet we use for our two dogs (we only go to AAHA members, and, after moving last year, I thoroughly interviewed many vet practices that were only on the AAHA member list). After reading these posts, I am scared to death of what might happen and would rather pay a higher cost to our vet that I spent a lot of time researching and interviewing.

    What follows is advice that I offer that I personally use and adhere to after decades of having many cats and dogs.

    For all the cats and dogs that I have had I have never had blood work results finished at the time of an office visit (unless it was a parasite check). They were usually ready the next day. Banfield Hospital is not an AAHA member for any of the cities and towns I have checked. Only bring your pet to an AAHA member hospital.

    Before selecting a vet or a hospital for your pet:
    1. Call the candidate establishments and ask about the vets:
    a. Names
    b. Years in practice
    c. Are they partners in the practice?
    d. Education - degrees, where, when and do they do continuing education.
    2. Make an appointment to interview at least one of the vets in the practice (if they don't want to do this or tell you that they don't allow this, you don't want them as your vet; any respectable vet and establishment - especially an AAHA member - will have no problem with this):
    3. For the interview (be prepared to take notes):
    a. Come without your pet and show up a little early.
    b. Observe the facility for:
    1) cleanliness
    2) organization, mannerisms and behaviors of the assistants
    c. Confirm with the interviewing vet:
    1) Their education
    2) Years in practice
    3) Background information on their partners, other vets in the practice and assistants.
    d. Inform the potential vet of any current problems or concerns with your pet and see what they say, especially if you already know some of the answers).
    e. Take a tour of the establishment.
    f. If you just moved to a new state, ask the potential vet and assistants what the state law requires for vaccinations and the like (yes, ask both a vet and an assistant - their answers should align). Have them provide you with a written cost breakdown structure of all vaccinations your pet requires by law and those that are optional (every vet will recommend even the optional ones). In the case of the optional vaccinations, ask! Ask what it is, why it is optional, what benefit(s) it provides, etc.
    g. Verify that if you go with this vet and establishment, that they will provide back to you any paperwork on the history of your pet back to you after they get that information into their system and/or files.
    i. Ask the vet about emergency care for your pet: specifically when you call them during their business hours and have an emergency situation for your vet; find out how they will react in this situation (be direct). These days, there are emergency clinic hospitals for pets open on a 24/7 basis; if you do not know the location and phone number to the one nearest you, find out!

    Above all, and I cannot stress this enough, learn everything that you can about the proper care of your pet. I know that we all try to do this. Proper health care for our pets is expensive. Cost is always a factor, but, PLEASE do not let it be the primary factor where ever possible! A respectable establishment will have no problem letting you make payments on a monthly basis for expensive procedures (although, sometimes, you need to establish a history with the vet).

    When it comes to "pet insurance" type of plans I have never enrolled any pets of mine in one. I have thought about it over the years, but, after very careful consideration, I simply concluded that our finances and pets are better served by saving a fixed amount of money per month per pet for routine vaccinations and emergency care. Now, if you do... get it all in writing; everything. Do not sign a thing, take it all home and review it, carefully. If the place or plan administrator gives your grief over this, then you just simply do not bother with it and walk away. Make a copy of all the paperwork for your review and highlight and annotate anything that sticks out or is questionable. Formulate questions on that review and follow up on those questions by posing them to the establishment or plan administrator. If you are not sure, take it to an AAHA vet or call up AAHA themselves for advice.

    Also be sure to look up one of the country's best and finest pet hospitals by the University of Pennsylvania; Small Animal Hospital (Ryan):; Large Animal Hospital (Widener): They absolutely care and are on the cutting edge of all pet care.

  • Je
      16th of Sep, 2007
    0 Votes

    I am sorry to hear the problems people have faced at Banfield. I am Team Member of a Louisville Hospital of over 4 years I have seen Banfield save alot of Pet's lives. We strive of nothing but the best in Pet Healthcare. We want our Pet's to live healthy LONG lives. This is what the Wellness Plans are here for, no they do not cover emergency care that is why they are called WELLNESS PLANS. We offer much more for the Pets than other traditional vets I know I have worked in the Vet field for over 12 years in both emergency medicine and routine clinics. I feel Banfield has the best quality medicine for the price. And yes the wellness plan does discount emergencies. There are over 600 Banfields so yes there is going to be those who aren't happy with services they received but who hasn't been unhappy when something unexpected has happened and you have to pay for it. I have the upmost respect for the doctors I work with. They have to figure out what is wrong with something that can't tell you a thing. Brave getting scratched, bitten, urinated and pooped on daily. Not to mention trying to fix your Pet for near nothing. What people fail to see is that the same procedures you would have done at the hospital for you are the same for your Pets. And the main difference is it's alot cheaper in the Vet field. Think about how much you would pay for x-rays, bloodwork,hospitalization, and meds if you didn't have insurance. And now think how much we ask you to pay. When it all comes down to it the money is the thing most people complain about not the good quality care your Pet receives at one of our Hospitals. And for those Pet owners that don't think of their Pets as a member of the family but a disposable thing you can discard of and replace tomarrow then Banfield is NOT the place for you. Our team is devoted to the best care for your Pets and the best education to Pet owners.

  • Ch
      23rd of Oct, 2007
    0 Votes

    Until a month ago I had the greatest little pure breed pug dog in the world. He was 3 yrs old and his name was sir zeusaphus. We took him everywhere--grand canyon, Malibu, fresno, everyday was schedule around our little boy. He had a bad eye, a bump and had a cough recently so we took him to the ban field in Pasadena California. We took him on the 5th, 8th, 11th and 17th and he passed away on the 18th. the doctor kept calling an infection of what was really a fungus. the doctor refused to test his numerous bumps as he said they were from the infection and that is how they found the fungus. We even suggested a test and he said it wouldn't be necessary. They found the fungus on the 17th which was obviously too late. The worst part of the whole ordeal is that when I brought him back in(after sobbing all day) to get cremated the office manager asked us to pay the rest of the wellness plan because our benefits were more than the cost of the plan----wow!! Needless to say, i am currently in contact with a lawyer about the ordeal and i will never go to ban field or pet smart again.

  • Ly
      26th of Nov, 2007
    0 Votes

    I will say Banfield is an excellent hospital to work for,I work for Banfield in Hamilton,Oh and it is the best hospital I have ever w worked at.We have 2 doctors that are here for the pets and their clients only.They do not diagnose anything that is not necessary for the pets. They are both caring and compassionate doctors,please do not let what you read from one person be the reason that you will not try Banfiled.I can honestly say that I would not work anywhere else,I have worked in other hospitals before,and Banfiled has the state of the art technology that they have in all of the other larger hospitals,we are all here for the care of your pets,and we will do everything we can to keep them healthy.We do more than just spay and neuter pets,we do alot of other surgeries, and we are very competent in doing so.

  • Ly
      26th of Nov, 2007
    0 Votes

    Being a certified vet tech,and the DPN at the Banfield hospital in Hamilton,Oh I must say that Banfield is one of the best hospitals I have ever worked at,they have state of the art technology that all other larger hospitals have. They care for the clients as well as the pets and do not take advantage of them.I feel that the wellness plans are very good for healthy pets.The clients need to be told all of the information about the plans and they need to read everything before they sign them. I work for 2 very good doctors who are totally committed to the health of the pets they see, and they would never take advantage of the clients,and do any unnecessary treatments.Please give Banfield a chance and talk to other people who go there,all of the hospitals are there for the clients and the pets. I must say that I have worked for 2 other doctors, and I will never go anywhere else to work other than Banfield.

  • Ke
      22nd of Dec, 2007
    0 Votes

    Banfield, Murrieta CA has nothing but a bunch of incompetent idiots disguised as vet techs, nurses and vets. Dr. Tina Shorter milked me out of approx $600 in treatment, tests and medications for my dog who has a lump (now two) on her neck. Now I know why she insisted on medications/continued tests and treatment! She doesn't perform surgeries - she could not ever remove the lumps! After ripping me off, she finally admitted she lied and isn't comfortable (qualified is the best word) to perform the lumpectomy and referred me to another vet outside of Banfield! After all this, I rec'd a certified letter yesterday telling me that they have decided to dump me! What nerve. The HQ won't answer any questions - I can't even get the "owner's" name. I need a lawyer and plan to sue these jerks.

  • Ke
      17th of Jan, 2008
    0 Votes

    Well, all I have to say regarding all this nonsense complaints is that sometimes people hear that they want to hear. To those complaining about the Wellness Plans I have to say that if you don't know what you're signing up for ,then don't do it! I have heard many times people call these Wellness Plans "Insurance" or "Health care". IT IS NOT. It is a package of services that helps pet owners pay for preventive care services such as vaccines, deworming, blood screenings, regular office visits, even spay and neuter. So that means if you're pet gets sick it is not going to cover and you only get a discount on services that are not part of the plan. Also the plan is NON TRANSFERABLE to other pets or owners. This says clearly on the Wellness Plan contract. Now if people don't read the contract then I don't know what to tell you. The workers should go over the contract before the client signs it, and if the client has any questions it is the client's responsibility to let the client service coordinator know. These Wellness Plans are similar to a credit card, you max out your balance you pay it. If you want to cancel then you pay for the remaining balance due. Now, insurance work different. Some insurances can be canceled any time. To make this short, just make sure you understand what you're getting yourself into. Don't just assume. I've also heard people saying that Banfield charges way too much for services. 1st of all no one is forced to go to Banfield as no one is forced to due the services that they recommend. If you don't want to get the services done. Then don't get them. Is that easy. I couldn't believe when I was reading some of these comments. Some people saying that Banfield is evil and all these horrible things. I know people who work for Banfiled and they have pets of their own and also take their pets there. Now about that comment stating that Banfield was evil and this and that, if that was true why would real pet owners work for that company? It just does not make sense. I could go on and on and on about this whole issue, but the truth is that Banfield has done great things for my pets and many others. My pet was pregnant with 5 pups, at the time of the delivery we noticed there was one missing, so we rushed to the closest vet. Banfield. There they took good care of my baby and her pups. She went into surgery that same day and saved the pup that was stuck inside of her. Yes, it was expensive, but my pet's wellbeing is priceless. I am a current customer with Banfield and will always be.

  • Ma
      31st of Jan, 2008
    0 Votes

    I need to post a concern about Banfield too. I try not to complain too much and I realize that veterinary costs can be quite expensive. Plus, there are many veterinarians out there who care so much about what they do. And there are probably owners of pets who don't always realize how much a responsibility they can be.

    But I need to add to the complaints here because of what happened when I visited Banfield right before Christmas. I noticed my cat had a skin issue that hadn't been there before. It worried me because the year before at almost the same time I had an elderly cat of over 18 years, who passed away. My problem this time was my cat's regular veterinarian was not open because of the holidays. Banfield was one of the only places I could take him to, so I did.

    I can honestly say everyone was mostly friendly. The setting felt a littlte impersonal, but my cat's regular vet is basically a smaller setting and such, simply what I prefer. So I can't really make an issue about that. My issue was the doctor, though caring, seemed to focus on other things than what I brought my cat in for, at first. Then when she did focus on the skin issue, she had no clear cut answers, but seemed maybe concerned. I don't know for sure, but that was the impression I got. Still, she didn't really give me any answers. They did some tests and gave me medication that worked very well on his skin. Then they told me they would be in touch when the results came back.

    Okay, the next day they called me to see how he was doing. I appreciated that. I have to say though I didn't realize they were required to follow up with a call. I did realize it after someone from Banfield called me to ask survey questions about how my experience was. At the time I thought it was mostly positive, though I had no intention of bringing my cat back there. He already had a veterinarian that he seems comfortable with and so am I. I asked the survey person to please notify the hospital because I still hadn't received any results.

    Beginning of January, still nothing. I called and they asked me who the doctor was. I thought it was kind of weird they don't have that in their records because they typed in other information into their records about me and my cat. Anyway, I was told the doctor would give me a call when they had the results.

    Now yesterday, more than one entire month later, I call them again and insist on finding out what is going on. My cat's health is fine, but I still didn't know if he had anything contagious like ringworm, or if he had some bad skin condition that caused the redness. I didn't know, my cat was already due for his annual appointment and I wasn't sure what to tell his regular veterinarian. So finally I'm told, oh yes, the test is negative. I let them know there was more than one test. They tell me...oh yes, they all were negative. I ask why didn't anyone call me. I get the answer the nurse was supposed to call me, and that they're sorry.

    Okay, first they told me the doctor, then it's the nurse...feels very disorganized to me the answers I'm getting. I let them know that the way they treated this was not okay. I don't know if it mattered to them, but it mattered to me. I had to pay a lot, and no, I did not get the wellness plan, and I'm glad I didn't. It was quite a fee, and yet I paid it because my main concern was for my cat. And no one called let me know the results. I had to call them...twice. No word ever from the doctor or the nurse.

    I won't be going back. I honestly thought a big place like that would be more affordable, but I think the small practice my cat goes too is actually more affordable...and more importantly, organized and caring.

    I'm sorry, but anyone thinking of taking their pet to the San Leandro, CA, Banfield, I caution you about taking your pet there. The slogan...'treating them like family'... no... my pet was not treated like family. If he was, they would have called me when they were supposed to. I want to make clear too, this is not really about money, though of course that's a concern. I"m just upset that they never contacted me like they were supposed to. That shows me they didn't really care. It was a bit impersonal, but everyone was nice enough, and I know big places can be like that. They had a lot of pets coming in that day. What upset me is they didn't bother to let me know that my cat was okay. I was the one who had to keep calling back to finally get answers. I just don't think that's right.

  • Me
      1st of Feb, 2008
    0 Votes

    Simply put, Banfield's charges are ridiculous. I signed up for one of the wellness plans two months ago and have spent roughly $1000 since, for two reasons. One is that, aside from the vaccines covered by the plan, none of the services my dog needed were covered. The second is that Banfield apparently charges for EVERY LITTLE THING, which makes that "savings" total at the bottom of your bill seem great until you actually look at it. For instance, they charge for things that normally would be included in an annual vet visit; $25 for a "neurological exam," which is basically looking into my dog's eyes for two seconds (I didn't have to pay that, as it was covered by the plan; whew! Honestly, I have never, ever been charged for this at any vet, so I didn't really "save" it, either), similar situation for all other "exams" that make it look like I've saved a ton (dental, etc.). $20 to "clean/flush" a wound (one small hotspot on my dog's leg), $25 to express her anal glands -- both of which would be included in a regular vet visit for around $40-50 TOTAL.

    Today, she had to get x-rays to see if/why her stomach was blocked. This cost $300 for the x-ray stuff alone, including almost $100 in "interpretation" (look at it for a minute!), and $40 each for positioning/restraint (my dog is THE calmest in the world) and handling! Are you kidding me?!? It's your job to handle animals! And this afternoon, I've checked with two other hospitals in the area, who do the entire x-ray package for $100 (up to 4 exposures). After this was done, they sent me to an emergency vet because they didn't have the stomach tube needed to decompress my dog's stomach. Thank you very much, Banfield!

    I've read a lot about staff incompetencies and attitudes, so I will say that the staff at the Towson, MD, branch is great. They've been very nice, genuine, and helpful. They just happen to work for a racket of a corporation that takes advantage of loving pet owners who would pay anything for their pets if they had to (and they convince you that you have to), while under the guise of treating you and your pet like family.

    Long story short, avoid Banfield and stick with your locally-owned vets! You'll save money, heartache, and frustration, while giving your business to the people who do, actually, give a ###.

  • Am
      3rd of Mar, 2008
    0 Votes

    I have just recently joined the banfield team and I have to admit I'm really impressed. I have worked for several veterinarians and Banfield's standards are much higher than other hospitals. We have to do things by the book, no shortcuts (something I had to get used to since it is acceptable almost everywhere else). The additionl traingin provided is excellant, banfield has a whole library of information for it's nurses accessable with one click.

    The Wellness Plans are designed as an option for affordable preventative care, intended for healthy pet's. The 2 Comprehensive exams far more in depth than regular exams. In a regular exam you don't get the neurological or rectal exams. A regular exam just encompasses the basics eyes, ears, mouth, lymphnodes, skin, reproductive system. There are stipulations to the plan, I like to tell client's to treat it more like a credit card than insurance, the Wellness plan is not insurance. If you Pet gets sick, your office visit is covered but any tests and medication is not though you do get a discount on the plan.

    Unlike humans, your Pets cannot tell us what's wrong or where it hurts. Basically every diagnosis is a guess based on education and experiance. There are tests that will give you yes or no answer, but alot of the tme a test simply removes possability from a host of ideas as to what could be ailing the Pet.

    In today's world everything has a price. This is true in veterinary medicine. It cost money to turn on the lights, run the washing machine, and use the water at home so why is a vet hospital supppossed to be differnt. Everyone knows medicaton is expensive, tests are expensive because materials used to run the tests adds up fast. Think of everthing you see used during your visit, all of it had to be bought and has to be paid for somehow. Now imagine how much materialis used behind the exam room door, needles, syrnges, gauze, anesthetics, suture material,disinfectants... the list goes on for miles and all of it comes at a cost.

    There are over 600 Banfields, with over 2000 doctors and something like 4000 staff members. There will always be unhappy customer's, I urge you not to make a decision on a hospital as large as Banfield based on the complaints of a few. The care the paf surpasses care I have seen elsewhere.

  •   10th of Mar, 2008
    0 Votes

    i took my pet to the Banfield vet hospital in Richmond Calif. and had the most terrible experience. i will never go there again. They treated me and my dog like sh--!. they should be closed down.

  • Pe
      9th of Apr, 2008
    0 Votes

    I am writing to complain about Banfield Animal hospital in
    Sarasota, Florida. We have 2 year Shih-Tzu dog Lucky. Today, April 9, at 10.00AM I took him for vaccination and license renewal. He was due for Rabies. In the papers I signed was written that Lucky is going t0 ready at 3.00 PM. At 12.45 PM i have been called by Banfield representative that Lucky is ready. On the way home the dog started choking and screaming. At home Lucky start trembling and his tongue become white. My wife is a nurse and she suspected that this a reaction to some of the vaccines. My wife called the hospital and we took the dog back, where they put him on intravenous system to normalize his blood pressure. Now I am upset because it was possible to avoid all this. First, the staff in your hospital was suppose to wait to see if any reaction after the vaccination. Second, they needed to tell me that not all vaccines are necessary.And not last - there was no need for the hospital staff to be so rude and arrogant with me. I presume that because Lucky is on wellness plan they are trying to make sure that every thing is done by the list to get the money from the insurance. We all love our pets so much so we are ready to do every thing for them. The problem is that the people from your hospital in Sarasota are using this to make business. Yes, you do business but there is also a moral value in your work. Last year Lucky got his stomach irritated and I took him to the vet at Banfield. They told me that he must stay for whole day and as a result I have been charged $500 for the service. Today they are also going to charge me, but for what? For their negligence and irresponsibility. By the way today I spend a little time and I read some of the complains for Banfield on Consumer Report's site. There is a long, long list of angry expressions. If you want returns for the quality of the services of Banfield take a time and read some of the complains. I am sorry that I didn't do this 2 years ago when I signed my dog for Banfield Pet Hospital. Today Banfield lost one more client. I am planning to find a good small pet hospital where I am sure they are going to take better care for my pet.

  • Ab
      12th of Apr, 2008
    0 Votes

    Banfield in Long Beach CA. has an incompetent veteranerian named Korinne Cavanagh who is probably not licensed. She diagnosed my dog with a broken femur and said he was in terrible pain (he was a homeless rescue dog who I adopted from a shelter a few months ago). She said she would get a vet with a specialty in orthopedic surgery to do the surgery and she would assist. She also said that she had to order a certain piece of equipment for the surgery. That was 6 weeks ago and she has not returned a single phone call. I've called about 15 times and left messages for her and the office manager - nobody has called me back. Banfield won't let me cancel the "wellness" plan. My animal is in pain - the vet won't respond and Banfield doesn't care. When I picked up my records from the clinic to bring to my new REAL vet, he said the records contained no real information, only fluff. I also noticed in my records that though my dog had only two actual vet appointments, it shows that we has 6 "miscellaneous office visits" - those office visits were to pick up medication - we never saw a vet. They pad their bills to try to show what a savings you're getting. If you want a healthy pet take them to a real vet - BANFIELD PRACTICES ANIMAL ABUSE.

  • De
      30th of Apr, 2008
    0 Votes

    This is the worst place ever! Please DO NOT TAKE YOUR PETS HERE! All they care about is getting your money, not caring for your pets! This "Petsmart" that has the "so called vets" Banfield, Pet Hospital in their store # is 0339, Jenson Beach, Fl. I had a very bad experience!!! Our pet rabbit, which of course is a family member, got this abscess on her cheek. Shes only 2 yrs. old. Anyway, of course this has to happen on late Saturday after all reg. vets are closed. Well our reg. vet was unreachable. I called "Petsmart" and asked if there was a vet on duty that was a rabbit specialist. The receptionist said yes! I bring my rabbit in. The vet? Said she has to be gassed to see what the mouth problem is and if its an abscess it will have to be removed. Well, I thought about it and noticed that the vet couldnt even get the insturment in the rabbits mouth to see what was wrong..This was a sign..!! I declined the surgeryand said give me the antibotics she prescribed. She presc.136 mg of Baytril, tablets, which look like horse tablets to a rabbit.Banfield vet said that rabbit had to be operated on. Long story short. My reg. vet returned Monday. I took our rabbit to him and he said it was to much medication for a rabbit. He prescrb. 22.7 mg of Baytril, thats for an abscess, antibotic. I was so happy I made the correct decision. I was very angered at Banfield Hospitals because of this. I just want you people to know that I agree with all of you. I dont think that the vets have enough knowledge on certain animals. PLEASE BE CAREFUL!!. Get to your reg. vet if at all possible. You could save your pet from trauma not needed. It may mean life or death for your pet. My rabbit is now doing ok, thanks to our reg. vet. If anyone needs a fantastic vet in Port Saint Lucie, Fl, please e-mail me I will give you a fantastic vet to go to.

  • De
      30th of Apr, 2008
    0 Votes

    Dont ever take your pets here!

  • Ma
      19th of Jun, 2008
    0 Votes

    Those of you who are complaining about having to pay for the wellness plans after a pet dies, runs away, or is given away...part of the problem is that you didn't do your job and READ THE CONTRACT...the other part is that Banfield making you pay for the whole year is YOUR choice. You have the option of paying RETAIL for the services ALREADY received...OR you can pay the rest of the year. It's that simple. Yes, it is also true that it's a pain in the butt to have to put it in writting 30 days before your wellness plan would expire, that you do want it cancelled...but then, where don't you have to let a business know that you wouldn't like something renewed automatically. Wellness plans ARE NOT INSURANCE OR A HEALTHCARE is a discounted package that the client CHOOSES to buy to help their pet. Sure u pay about $300 at the end of the ear...but seriously...where can you nueter/spay, get all required vaccines, get free office visits and exams, blood work, fecals, dewormers, heartworm tests, and so forth for UNDER $300.????????????????????????????? $300 at a regular vet..or simply with out the wellness plan is way over before you go complaining about Banfield scamming you and not doing their jobs correctly, do yours as a client and read your contract, do some research, read the small print...or go somewhere else...

  • At
      21st of Jul, 2008
    0 Votes

    As a consumer dispute resolution counselor, here’s what I advise with regard to Banfield if you want to get resolution and possibly compensation for your Banfield billing and animal care experiences:

    1. Join in on one of the THREE class action lawsuits that are being considered or in preparation against Banfield Pet Hospitals by going to the law firms’ websites and listing your complaints. Definition of a class action can be found at: The more people that sign-up, the greater the resolution and possibility that you’ll be compensated for your emotional distress down the road. The law firms are as follows:
    Once there clink on "Inquire About Your Potential Case" and fill out the online form giving specific details of your problems regarding Banfield. Please, make sure that you include either your phone number or send them an email on the link within the "Inquire" link.
    Complete the online form outlining your experiences.
    Complete the online form outlining your experiences.

    Please, make sure that you share your experiences regarding billing issues, pet care (or lack therefore of), names of staff, location of hospitals and if you've ever written to the corporate offices and if so, what was the response if any.

    Remember, the more people that join the class action lawsuits, the greater the chances of resolution and restitution (financial compensation for your losses and emotional distress).

    2. Go to (Federal Trade Commission) and file a very quick online complaint. Make sure that you give any contract numbers, names of staff, address of the hospital that you used, leave out unnecessary details and get to the point (short and sweet) and name the CEO as the contact person: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook
    Portland, OR 97213. The FTC will issue fines if they receive enough complaints.

    3. Google your state’s Governor’s Office or Attorney General’s Office of Consumer Affairs and file a complaint. Most will allow you to do this online. It’s quick and easy just include specific names, addresses, dates, details of problems (short and to the point) contract numbers, if any, and your contact information. Consumer Affairs will

    4. Contact the American Association of Veterinary State Boards by calling 1-877-698-8482 or and ask them for the website, phone number and/or address for the regulatory board for your state, then file a complaint against Banfield’s license in that state.

    5. Write directly to the CEO of Banfield (or at least print and copy all of your complaints to all of the agencies above and mail a copy to: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook Portland, OR 97213 Phone 800-838-6738 Fax 866-477-5120 email: [email protected]

    6. Post these instructions on as every complaint forum and website mentioning Banfield that you can find on Google.

    7. Remember there’s strength in numbers. If you’re not going to take the time to file a complaint then don’t take the time to post a complaint. Change only comes through efforts to make change.

  • St
      22nd of Aug, 2008
    0 Votes

    To those of you who have said Banfield practices top notch veterinary care, and "this is true veterinary medicine" - you are either corporate stooges or you are ignorant. Banfield will let ANYONE be a "pet nurse." They do not have any requirements that a person be licensed to be a "pet nurse' (which is a vet tech) or that they even necessarily have prior experience. That is MIND-BLOWINGLY DANGEROUS.

    The vets themselves are probably a mixed bag, but I've heard about a lot of truly awful ones there. And how can you practice good medicine with all that corporate pressure to sell, sell, sell and get the highest profit margin possible? The web boards that have the inside scoop from employees tell the story- staff at Banfield -- the ones who are conscietious -- feel abused. It's all about corporate.

    I would not go there unless there were no other options. But the most outrageous part of all is the unqualified pet nurse stuff. Unbefreakinlievable. Would you want to be in a hospital that hired high school kids or fresh-outs at near minimum wage as "nurses"? Yeh, let the kids give you your meds. Monitor your anesthesia. etc etc. What dangerous practices!

  • Li
      2nd of Sep, 2008
    0 Votes

    Ok I'm reading over many of these complaints and I realize that everyone has an opinion, but honestly, some of these things could have been avoided by the customer. I have worked for many vets and have noticed that clients can't always be happy. Until you see it first hand, it is always easier to say that the vet is only wanting money or that you dn't think they know what they are talking about. Going to a vet is just like going to the doctor. You have to pay for all the costs of the materials and even a little extra because vets and there employees do not do this for free. Tests always have to be run because it is impossible to look at you and say this is what's wrong. Any medical diagnosis (vet or human doctor) is basically an educated guess based on test results and past experiences of the doctor. If you people had read the contract you were signing a lot of the problems that you encountered could have been avoided. I know from experience that I would never put my pet on a "wellness plan" especially if it means signing a contract. To me, that just sends up red flags everywhere. If you were to take you "beloved" pet anywhere else there would not be a "wellness plan" and every little thing would cost you money. My pets mean so much more to me than getting the best deal. I would rather pay the costs to make sure they recieved the best care. To be completely honest, I have never seen a client leave a health consultation at a clinic that I have worked at and pay less than $75. It is just a fact of life...THINGS ARE EXPENSIVE!!! If you do not want to deal with the corporate BS then go to a normal vet office. There they have enough business that only do what they need to do and they don't have anyone behind them saying sell, sell, sell! And as for those who have exotic pets, if your vet is not available to see your pet and it is an emergency, DO NOT call a place that is only trying to make a profit and ask if they work on exotics because they will tell you yes no matter what! Instead try taking them to an emergency animal clinic. Those people see plenty of different cases and can more than likely handle what needs to be done.

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