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Banana Republic / don't buy gifts there

1 United States Review updated:

I cannot believe how awful this company is. I purchased a sports jacket for my father at Christmas at full price which unfortunately did not fit him. He lives outside of Toronto and not close to a store location and my grandmother has been in the hospital for the past month so he did not have time to get into the store to exchange it. Upon trying to exchange the item he was told that the gift receipt “expired” on January 15th and that he couldn’t even get a STORE CREDIT for the full price paid. They said they were more than happy to give him a credit for the current sale price (which was $89, and I paid $270). I drove out to get the jacket and tried to take it back with the original receipt (which actually makes no statement about exchanges ONLY that full refund in 30 days or less) and was told that he should have shipped that jacket to the store in between driving to see his sick mother. NICE STORE, will never go back.

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  • Pe
      12th of Feb, 2010
    0 Votes

    This is completely true. I can't believe their "new" policy. AWFUL.

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