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I am writing an compliant about my displeased experiences shopping at banana republic at Foxwoods store 1438. I walked in feeling unwelcome which was never the case. Then I found out there's a new management, the store was a mess. The manager just stood in front of the store staring me down, making me extremely uncomfortable. I could hear her yelling at employees to get cards. When I was ready to check out, the employee constantly asked me to get a card when I already had a gap card I was going to use and it was annoying because I told them no already and they kept pushing as the card is all the care about. Under old management I always had employees come up to me and tell me about sales, ask if I need help, etc. I also had good relationship with some of the employees there, and I also found out they all quit or transferred because of the new management. The worst part was the manager was extremely rude to the employees and also me, as a customer. I was told to leave if I don't want to get a card. It is absolutely ridiculous and disgusting to see banana republic turn into something like that.
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I think the Corporate Office of Banana Republic should take notice of the way customers are being treated and the fact that the quality of the products has changed significantly. I recently made the mistake of shopping online for sweaters and jeans at Banana Republic and purchased 4 items. I was totally unaware that I was purchasing items from the factory and not the regular store. The items arrived and I was disappointed with the quality of everything that arrived and I attempted to return them only to be told these were final sales and even if they had not been final sales they were factory items and could not be returned at the store. The sales associate was beyond rude - I have been very ill and at this time handicapped and it was difficult for me to navigate coming into the store and the sales associate had no time or interest in trying to help me or to offer any suggestions, it was the poorest customer service I have seen in the last 3 years. I would think that this would be a time period when customer service would be a priority. The treatment that I received at the store and on the telephone was inexcusable. I will never shop at Banana Republic again. They also have a website that does not indicate whether a product is from the factory or the regular store which is very confusing. There quality is non-existant and their service is deplorable,.