Terrible customer service. I used to be a loyal Banana customer and shopped there frequently. Had a LUXE card which means free shipping. Their online site is a royal pain--very difficult to put an order through. Every year for your birthday, they nicely send you card for $25 or more recently $15 off; however, these cards never work. When you complain, they refer you to the company that makes the cards. Also, trying to pay your BR card online is enough to drive you crazy. After being a loyal customer since the 1990s, I've had enough of their site never working, their coupons acting funny, and their absolute rude customer service. I've cut up my BR card and now shop at J Crew.