Bag Borrow or Steal
Reviews and Complaints

I recently tried out Bag Borrow or Steal and I gotta say, I was pretty let down. I picked out this Chanel bag that looked super fly on the website, but when it arrived in person, it was a total letdown. It looked like it had been through the wringer and back, like it was some cheap knockoff I would have snagged at Claire's back in the day. Not cool, man. I was really hoping to rock that bag and feel like a boss, but instead I just felt like a chump.

On top of that, the whole rental process was kind of a hassle. I had to jump through a bunch of hoops just to get the bag shipped to me, and then I had to worry about returning it on time and in good condition. It was just a lot of stress for something that was supposed to be fun and easy.

Overall, I don't think I'll be using Bag Borrow or Steal again. The quality of the bag I rented was a major letdown, and the rental process was more trouble than it was worth. I'd rather just save up and buy my own designer bag, or find a more reliable rental service.

from customer service,
I recently ordered a bag from Bag Borrow or Steal and unfortunately, I was disappointed with the quality of the bag. It had a strong smell of perfume, as if someone had spilled or sprayed a lot of it on the bag. I was not satisfied with my order and I hope that this issue can be resolved.

I reached out to customer service about this issue, but I haven't heard back yet. I understand that they may be busy, but I would appreciate a response as soon as possible. I hope that they can address this issue and provide a solution that will make me a happy customer again.

Overall, I have had positive experiences with Bag Borrow or Steal in the past, but this recent order was not up to par. I hope that they can improve their quality control and customer service to ensure that all customers are satisfied with their orders.

So, I tried out Bag Borrow or Steal and let me tell you, it was not a good experience. They asked me to do a credit check, which I thought was a bit strange, but I went ahead and did it anyway. After that, they told me that they weren't going to send me my order. Can you believe that? I was so disappointed. And to make matters worse, they charged me for my order and I never received a refund. I mean, come on, that's just not right. I would definitely advise staying away from this website. It's just not worth the hassle.

So, I recently used Bag Borrow or Steal to rent a bag for a special occasion. I was pretty excited about it and even paid extra for 2-3 day shipping to make sure I had it in time. Unfortunately, it ended up taking 5 days to arrive, which was a bit of a bummer.

When the bag finally did arrive, I was disappointed to find that it had some damages. The chains on the strap were discolored and the strap itself was starting to tear. I knew I couldn't use it in that condition, so I had to send it back.

Overall, I was pretty disappointed with my experience. I was really looking forward to using Bag Borrow or Steal, but the shipping time and damaged bag left me feeling let down. I'm not sure if I'll use them again in the future.

Bag Borrow or Steal is a website that lets you rent designer bags for a fraction of the cost of buying them. However, my experience with the site has been less than stellar. The inventory seems to be lacking, as many of the bags I wanted were out of stock. I've been waiting for over six weeks for some of my favorite bags to become available, but they still haven't been restocked.

In the end, I had to settle for a bag that I didn't really like, but I needed something for an upcoming trip. It's a bummer that I couldn't get the bag I really wanted, but at least I have something to carry my stuff in. Hopefully, Bag Borrow or Steal will work on building up their inventory so that customers like me can have more options to choose from.

Bag Borrow or Steal is a website where you can borrow designer bags for a fee. I've been trying to borrow a bag for a while now, but the communication is not great. I've been waiting for a Chanel filigree since September 23rd, and I still haven't received it. I had to replace the order again because there was no update on what was going on. It's frustrating because I really want to use this service, but the lack of communication is making it difficult. Hopefully, they can improve their communication in the future.

Bag Borrow or Steal is a pretty cool website for those who want to borrow designer bags. However, I do have a bit of a complaint. When I'm browsing through the bags, I don't want to see ones that are already borrowed. It's just a waste of my time, you know? I wish there was a way to only see the bags that are available for borrowing.

Another thing that would be super helpful is if I could reserve a bag that's currently borrowed. Like, if I see a bag that I really want but someone else has it, can I put my name down to borrow it next? That would be awesome! But if that's possible, it's not very obvious how to do it.

Overall, though, I think Bag Borrow or Steal is a great idea. It's perfect for those of us who want to rock a designer bag without having to pay the full price. Plus, the selection is pretty impressive. I just wish the website was a bit more user-friendly.

I gotta say, I borrowed a bag from Bag Borrow or Steal and it was not in the best shape. It was kinda dirty and had some discoloration going on. But, I gotta give props to Nicole, the rep I talked to about returning it. She was super helpful and made the process easy peasy. Now, I'm just waiting on my refund. Fingers crossed it comes through soon! Overall, not a bad experience, but definitely room for improvement on the quality of the bags they're renting out. Thanks, Mabel Van den Brink.

Bag Borrow or Steal is a website where you can rent designer bags and accessories. As a new customer, I found it frustrating that there were so many limits. For example, I couldn't take more than one rental or rent something new until I returned the item I had already rented. I understand that they need to make sure they have the inventory available, but if I'm willing to pay for it and go through the credit check, I don't see the difference between renting one versus more.

Another issue I had was with the customer service response rate. It was quite slow, and I had to wait a while to get a response to my inquiries. However, once I did get a response, the customer service representatives were helpful and friendly.

Despite these issues, I still think Bag Borrow or Steal is a great concept. It allows people to rent designer bags and accessories at a fraction of the cost of buying them outright. The website is easy to navigate, and there are a lot of options to choose from. I also appreciate that they offer insurance options in case something happens to the item while it's in my possession.

Overall, I would recommend Bag Borrow or Steal to anyone who wants to try out a designer bag or accessory without committing to buying it. Just be aware of the limits and slow customer service response rate.

I used this service for the first time. As I haven't read the reviews before dealing with them, I didn't know what to expect, but I wanted to give them a shot.
I found two nice bags and ordered them. I wanted for one month. Nothing arrived. Then I called them, no one picked up the phone. I sent them a couple of emails, the result was the same. They keep my money and bags as well. Don't know who to complain. his website is a rip-off for sure.

20% discount is a joke! Bag Borrow or Steal had this special offer of joining their special community and getting a 20% discount on my next order. The whole thing seemed like a great deal because I was planning buying two bags - one for myself and another one for my mother. So I made one order and paid the full price. The second order was supposed to have a 20% discount, but when they charged me I saw that nothing was applied and they charged the full price of the product! Bag Borrow or Steal rep said that there was nothing they could do because it was already too late to make any changes.
I'm extremely disappointed with this website!

Hello!
I've ordered a bag from www.bagborroworsteal.com and received all the necessary confirmations. I also paid for the next day delivery because I needed the bag as soon as possible.
Waited the whole day but nothing arrived so I called Bag Borrow or Steal and asked about my order. They said they were too busy and asked me to call back later because they had something to discuss with me.
When I called for the second time they said that my order was cancelled because my bag was no longer available. They said that I can pick another one and they'll ship it right away but I refused and asked for a refund. They said that was not a problem and promised I'll get my money within a few days.
Again - nothing! When I called and spoke to their rep they treated me horribly and were very rude and impolite! All I want is my money back! I need help!

Purchased a bag from Bag Borrow or Steal website and paid some extra for one day delivery. I waited and waited and nothing arrived, so I contacted customer service and asked what was going on and they said that my order was cancelled. When I asked the reason they replied something that made absolutely no sense. They just said that the information I gave them was not complete so they could not deliver my bag. What? I can't understand why did not they call me! They had my number and the never bothered to call and tell me! Terrible!

I cannot describe how bad Bag Borrow or Steal is. The customer service is so bad it is shocking. I haven't seen anything like it. I'm an attorney so I'm well aware of contract law. I saw a Chanel bag I liked. I also recently got an email from BBOS saying that they would offer me $412 for my Alexander McQueen bag. I then called their customer service & told them I was waiting for my credit for the McQueen bag so I could use it towards the Chanel bag. A lady called Rachel assured me that I would get the $412 once the inspection of my McQueen bag was done & to simply buy the Chanel bag & they would put $412 onto my card as soon as the McQueen inspection was done. I called 3 times to confirm this & BBOS confirmed it would be done. On this assurance, I purchased the Chanel bag with my credit card thinking they would recredit me. Well it was all a scam. A few days later, after I had purchased the Chanel bag, I called BBOS asking whether they had recredited me the $412 as they said they would. To my utter surprise, they told me that my McQueen bag was not to their liking & they therefore hadn't recredited anything to my card. It was in total breach of their promise to me. I then asked for the Chanel purchase to be cancelled and I was told that it would take a whole 7 days for the money to even go back on my card. I was mislead, misinformed and I believe the whole thing was a breach of contract. To add insult to injury, the staff were rude, (in particular a lady called Jennifer), unprofessional and did not even offer me credit or any compensation for my loss. I have no idea how this company gets away with these scams and stays in business.

It's a shame because they have a nice selection but they do not describe their products accurately, their warehouse/shipping is unreliable and always delayed, they do not communicate well with the customer and in short, it's too much of a pain in the butt to deal with this company. Go to Yoogiscloset.com or Fashionphile.com and get a better experience. Not to mention BBS charges TOP DOLLAR for their handbags so their prices are not even competitive. STAY AWAY from this website! It's not worth it, trust me!

I sent in my Louis Vuitton mini lin Speedy 30 handbag for refurbishment to bag borrow or steal repair services. Jill Griffiths corresponded with me first by email accepting to clean the bag and then a phone conversation where we agreed on a price of $75 to clean the exterior only. When I received my handbag back on 07/30/2012, the handbag was damaged. The bag is 2 shades lighter in color and the fabric of the bag is extremely faded and patchy. The damage is very evident especially at the zipper line and handles where you can see the obvious color contrast of the original color of the bag and the damaged faded color. The color and texture of the fabric have been completely ruined..

I immediately contacted Jill Griffiths and sent her a picture of the zipper line; she responded that she "thought the bag looked more radiant after it was cleaned"|. She did not address the picture I sent to her.. I emailed her back with more before pictures of the bag and she failed to respond to my email, . I emailed her again stating that if she did not offer any solutions, I request a refund of the $75 I paid to have the bag cleaned and to be compensated $400 for the damage done to my bag;. She responded that "her managers and herself are working on a reasonable solution"'. I waited a week then I emailed her again!. She said that "her managers are still working on a solution and they will get back to me the next day"'. I waited a few more days then I gave her a call. After I spoke to her, and listened to more excuses, she sent me an email refusing to refund me the money I paid to have the bag cleaned or compensate my for the damages done to my bag. The email is filled with lies. She claims that she told me she did not want to work on the bag because of the condition of the bag. This is a blatant lie. She NEVER expressed any concern about the condition of the bag to me in her email accepting the bag for refurbishment. On the phone, we only corresponded regarding pricing. The email does not address the fact that the color of the bag is now 2 shades lighter than its supposed to be.

I called back and asked to speak to Jill Griffiths; I was forwarded to Rebecca, the customer service manager instead. Rebecca admitted that the bag had been damaged. She said that they "followed their routine method of cleaning and the outcome of the bag is as a result of the type of fabric of the bag." She said that "regardless of the outcome of the bag they performed a basic exterior cleaning, which is what I asked them to do, so I cannot be refunded for the service or compensated for the damages". After going around in circles, I told her I was going to file a complaint against them and/or pursue legal action, she offered to refund me the $75 I paid plus tax. I told her this was not good enough as the damaged bag is of no value

They are disgusting. they sent me an email with numerous discount codes. I rented 3 bags and my grand total came to 2.28. I checked the credit card statement and noticed that they voided all discounts without contacting me and giving me the option of canceling the order so instead of charging me 2.28 they charged me 26.28. No big deal you say? Well its a huge deal to me how can you just charge me whatever you want to without my approval? You cannot after emailing them and calling they have blocked my email and phone number. I will file a dispute tomorrow after all I have the initial receipt with the total for 2.28. NEVER shop there it's not a good company besides they're bags are from 2-3 seasons ago and from what many people say the authenticity of their bags are questionable.

Regrettably a negative experience all around. Sold them a brand new Burberry bag with tags worth over $850. I am embarassed to say what I took for it; but to say they got the better end is accurate. Having never done business with them, being a purchaser of high end designer bags and because I was looking for a few that I couldn't find easily, I took the store credit route.  The credit sat there for months, until finally I spent it.

Got the bag I purchased outright. Had to pay more out of pocket than the credit I had. And I would love it if it were not the filthiest bag I have ever paid this kind of money for. If the bag that they, on the website claim "guaranteed authentic, perfect condition, no exceptions" didn't have worn piping. On the TOP. Really. Seriously? It looks like flaky black paint around the edges of the top trim. There was some left on the brass. Is this what you tout your "bag repair department?" for the types of bags you carry, I would hope you would do better than that.  

But I would be remiss if I failed to mention something else I have noticed. Something I think, as a buyer and not a renter, is pretty important.  And I just want to give a few examples. You might want to double check the guy that works in the "regular price" department. Because, last I checked, I could buy a BRAND NEW Louis Vuitton Alize at my local LV store for $2070.00. And it is the most expensive one. NOT for $2800.00 as you claim the regular price to be. At your 20% off "sale" price, you aren't doing anyone any favors. Charging them MORE for a used LV than LV themselves charge for a new one? Another example. The cigarette case. By one online brand new at LV.com. Or your "pre owned, " $265, on sale, was $295 only one left...I am sure there are some that, like the wapity case @ a bargain of $225, are lower and the claimed retail is lower than the actual. I am merely suggesting that you be truthful in your claim.

The customer wants to feel as though they are being treated fairly.  It is easy to feel duped, as it were, by the merchant when you suddenly find that what you think is a deal is suddenly, well, not so much one.

I hate that this was such a bad experience. Between mine and my friends' closets, we easily cycle through thousands of dollars in handbags and accessories a year and I was hopeful that this would be a positive experience.  My wish is that the company can change and other shoppers can benefit from my experience.

I rented a bag from them after I was told that there were 9 people ahead of me, but then I received it in 1 week(with specifications of purple/large/gold hardware) and received a worn, plum, medium, incomplete purse. It was missing zipper pulls, the mirror, and nowhere on the bag did it say the brand name. Someone who saw the bag even mentioned that it looked like a fake bag! I contacted the company and they said to return it as soon as possible, which I did. The rental fee was suspended, and I was told that I would be reimbursed for the rental as well as for my monthly membership fee. I was fine with that. I then received a phonecall from the company, as well as emails saying that they needed to talk to me, since the bag that they received was not the bag that was sent. OK...

I sent back the bag that I received, because it looked like it had been run over by a truck/made by a 5 year old in a sweat shop. All of my complaints were documented and my refund processed, but the issue with the return didn't surface until a week later when "a warehouse manager said that there was a discrepancy." Does anyone else have issues similar to this one from the same company? This is creepy! I got a crappy product, they apologized, it was a routine return- but then not really!

Fraud! Worst customer service! Return policy for outlet sales deceiving!

I have looked at avelle / bagborroworsteal / bagborroworsteal.com a dozen times before finally one day they deceived me with the "14 day return policy" they put there that you can exchange your outlet purchase if you are not happy with it. Well, the 14 day policy starts when you purchase the item and ends when the product you purchase arrive at their warehouse! Very very ridiculous! I should have read the complaints for this company before making a purchase!

Imagine... I ordered a bag on monday, I got the bag the following monday, so I only have 5 days left to return the bag (The bag must be reached their warehouse by sunday. Who will ship on sunday?). I called their customer service phone number and told them I am returning the bag on thursday. They said I have to pay for shipping back. That's fine, but when they said you have to expedite the shipping return because we will not accept it if it arrives at our warehouse after sunday.

Worst ever! Very deceiving!

Know why I want to return the bag I bought from avelle / bagborroworsteal?

Because they have been used (And they called them gently used!) and they did not clean the bag! How dirty!

To make matters worst... There is no authenticity cards for the gucci bags I bought... How the hell would I know if the bag is even authentic gucci?

Very very bad and horrible experience with this company... Please stay away!

Please... This is a warning to everyone... Do not buy or even rent in bagborrowsteal / they recently added avelle to their name...

I can see a lot of other complaints from blogs and other website about them being dirty, they charge credit card unauthorized, and their customer service just sucks... There is just no good thing to say about this company... So please stay away!

Go ahead and google "bagborroworsteal complaints" and you will see what I mean...