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1 Dubai, United Arab Emirates
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I have ordered an alcatel one touch chrome and wrist watch, when I get the same it was not working, complaint logged and items collected back from me. For the value awok promised me to order new items, those ones ordered but delivered to wrong person by mistake from awok, then again items are reordered by awok and same is not delivered to me almost 45 days now, I called one mr. Muhammad awok's logistics in charge and many of customer service almost 10 times and more than a month, nothing happens. Later one guy said he once to their account to refund the money through al ansari exchange as of now both happened, finally one lady sangeetha from customer support got in line and came to know that nothing is processed from awok finance, later she send a refund request form to be filled and send back. This shows irresponsible, idiotic, joker's handle by each department, things are not recorded what was the actual complaint, so stupid system, last but not least. You can't get any one on the number when you call, each time you have make a call request, awok super star will call on their sweet time comes, nothing to say, I want someone to take a severe actions against this

Nov 17, 2016

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