Avast Software
Reviews and Complaints

I would first get a hold of the company that sells avast. It is a company that has products that gets rid of virus's on your computer. Try avast.com first. This is the second time I heard about this company. Be aware of it, in the future.

this it to advised to you tha i have being paid for the amount of $29.99 for one year suscription of the avast antivirus . i receivfed and spot tha t the avast has allready cancel on 48 minutes . What up, i pay for .

I had tried to purchase the Avast Anti virus program on line. The first attempt I got no confirmation, only a comment in red ink. I tried to do the same again, same result. Then I called the Avast company on the phone and ordered a one year subscription. Earlier over the inter-net I had ordered two year subscriptions. Later I discovered that I had three order numbers. I called back on the 'phone and asked them to cancel both the two year subscriptions, and I would keep the one year subscription. I was assured that would be done and that it would reflect on my VISA bill in fifteen days. I just received my VISA bill ans I see three charges for the same item. 1) Nov 01 - Nov 02 $20.89
2) Nov 01 - Nov 02 $64.99
3) Nov 01 - Nov02 $64.99
For a total of $150.87 Please ensure I have a refund of $129.98 a.s.a.p.

I would like to post a complaint about an Avast product, like the previous person. Please let me know how to go about this. My e-mail address is Thank you.

I also had a charge by the same outfit. Never ordered anything from avast. When I put my email address and last four digits of my credit card into their system which was supposed to tell me what I had ordered, it didnt' work. Looks like avast is a bunch of crooks!

Dear woggy,
If you were chagred from the account "DRI*WWW.AVAST.COM ELEMENT5.INFO", this is becasue you had purchase a product/service from avast antivirus (www.avast.com).

Element 5, is a Digital Rivers company and is one of the worlds largest online shop providers.
avast antivirus online shopping is run entirely on our behalf by element5, so all transactions are performed on Element5's site. This may be the reason why you did not recognize the name "DRI*WWW.AVAST.COM ELEMENT5.INFO" on your credit card statement.

However, if you are certain you did not made the purchase, it's most likely that your credit card was used fraudulently by
identity theft, in this case, it is adviced to contacted your bank immediately to initiate a chargeback.

If you need further help in this matter or clarification on your order, please do not hesitate to contact avast antivirus at "sales@avast.com"

Sincerely,
Your avast! antivirus team

Was billed on my visa credit card for $42.39 for DRI*AVASTSOFTWA. and never requested anything from them. Please give me my money back.

upgrade would not install, I cancelled, they billed me anyway on the same day, 19 Mar 20012.

Was billed on my American Express Card 34.99 for Computer HRDWR/SETW, date 7/14.14. I have not requested anything from AVAST.

I was double charged for AVAST software. On June 12, 2014, I was charged $21.54 for the software. Again, on June 16, 2014, I was charged $21.54 for the software. Please credit me for the second charge.

I have been billed 2 times on my account 952-9084089MN the payment of $59.99 was taken twice on april5th and9th
please make a refund to my master card account .. thank you jack de lorme..

Order ID; [protected] Order Date; April 6, 2016 Password; n2zAHLge
PRODUCTS IN YOUR ORDER-- Product - SKU; ISE-[protected]-AR
Product Name; Avast Internet Security - 1 PC, 2 Years.
Qty. Ordered; 1
Amount $54.99 Got billed twice (2) for a total of $ 109.98.

I got billed Twice for Qty. Ordered 1.

Request a refund on $54.99

I was billed on 11/07/2011 Your Invoice no [protected] for 1 year and
also on 16/07/11 Your invoice [protected] for another 2 years.

Today 16/07/2012 I received a warning that my subscriptions expires within 2 day!
Please rectify your records. I cannot work whitout anti virus cover.
Your immediate attention will be appreciated.
thank you in aticipation
Ella Koen e-mail ellakoen@gmail.com.za

I keep getting notices that my Avast protection is expired, however I see that Iwas billed on Jan 3, 2012 for $47.8. Please let me know how I can get this corrected. MACK

I paid for THREE PC downloads.. I've downloaded one, and now Element 5 (for AVAST) will not allow me to download the other TWO because 31 days have gone by since my purchase! I can't believe this. I waited to download to the other computers based upon their expiration dates of the Avast currently on their computers.

Now they are attempting to bill me yet again!

On 2 /14/2011 my credit card was billed for 1 year renewal of Avast but i still receive notices that it has expired. What is their telephone number so I can speak to a rep. about this? This is very annoying, Thanks, T H DENNIS GOLFNUT2@HORIZONVIEW.NET

I have just received my bank statement and see that I have been overcharged for the system I wanted by alot of money.I only have one Laptop PC.DR*WWW.AVAST.COM.ELEMENT 5 INFO.MN.the charges are, 1@43.29.
The other charge is for the smae thing at $ 84.69.
I hope you can sort this problem out and refund me the required amount of money which I assume will be the
Element 5 payment $ 84.69.please let me know a.s.a.p.
Kindest regards, Mr William D Turner.

On 1/31/2011 my credit card was billed for 1 year renewal of Avast but i still receive notices that it has expired. What is their telephone number so I can speak to a rep. about this? This is very annoying, Thanks, S Wright

I was charged to renew my subscription and it is not working and I too still receiving cancellation otice every time I go on line

This morning I received a text from my debit card at 8:46 DRI*AVAST placed an unauthorized charge of $76.20 for some apparent software. How do I go about receiving a refund for this blatant and bogus charge. Your answer will be greatly appreciated.

M.Lewis

you have charge me for software I don't have. the charge will be denied. spiritsgrace@outlook.com.

Dec 28, 2013 I ordered the 1 year Total Support from Avast which was $179.99. They went though my computer and supposedly fixed and updated what they said was necessary. There were websites that I could no longer use that were very important to me!
Dec 30, 2013 I called them to complain and they went through their program again of fixing! Still not working for me!
Jan 2, 2014 called them again -- No answer - (waited 10 min)
Jan 2, 2014 called my creditcard bank and filed a dispute
Jan 3, 2014 called them again -- No answer - (waited 15 min)
Jan 3, 2014 called them again -- No answer - (waited another 15 min)
Jan 3, 2014 called again using the sales phone number, they told me to keep trying that someone should answer
Jan 3, 2014 called them again -- No answer - (waited another 15 min)
Jan 8, 2014 called them again -- No answer
Jan 12, 2014 I received an email from avast stating that they had returned my money of $179.99
I could go on and on with the phone calls that I have made and all the run a rounds that I have gotten.
April 11, 2014 and I have never received credit of the $179.99!
I had to have my computer fixed locally and was told it was definitely screwed up.

DO NOT BUY ANYTHING FROM AVAST AS THEY ARE A TOTAL RIP OFF

I am not going to let this go by any means!

MTracy

on 6/4/13you billed my credit card for$21.39 order #[protected] and again on6/10/13 for $21.39. 7/01/13 your e-mail informed me I didn' have any coverage; I've been trying ever since toget these amounts credited to my card without any success to this date 8/20/13.. 8/19/13 I rec'd email to contact you at thisaddress and resubmit this claim for credit. During this time I've been on the phone and computer for hours on end and got nothing but the runaround. Yesterday you gave me and my wife a toll free number to help only to find it wasmcfee! Real funny! I contacted two agencys and they asked me to send allthe emails to them which I did. I'm not sending any more information regarding these charges; The balls in your court!

I ordered avast and after ordering it would not connect to my computer so I called and they wanted more money telling me there was something wrong with my pc. I informed them my pc is new and that I wanted my money back. All I got was a run around and now I have to go to my bank and file a complaint and my bank will get my money back for me. Do not buy from these people. It is a total rip off.

please put my money u owe my account i was charge twice sharonhinker2012@hotmail.com

they refuse to put forty two dollars and thirty nine cents back into my account i have e mailed them 5 times it was there mistake not mine i gave them the two numbers and they said they dont owe me that money is mine i want id back in my account now

they owe me forty two dollars and will not put it back into my account they carge me twice i will hav to take legal actions i e mail them three times and they said they will not refund my money

To whom it may concern:
I spent an hour and a half with one of your customer service people, she (a name i cannot spell or pronounce. She seemed to know what she was doing, hacked into my computer and fixed it supposedly. I have purchased your antivirus and easy pass.programs an
easy pass is screwing up my ability to get into certain web sites. She proceeded to clean up my computer and afterward said Avast was not able to work for my computer, She said that Microsoft antivirus was all i could use .She also gave me the phone number, for
REFUNDS, I promptly called and got the good old runaround. Your company has 40 dollars of my money and i am formally requesting a total and complete refund. My email address is gsgaryslater@gmail.com. in addition I was not even given a notice in my email that you received anything and these pop-ups on my computer is really annoying, So. do the right thing and refund my money. Thank you Gary Slater

I never thought that avast was crooked, but recent experience has proved me wrong.. I wanted to get another year of avast virus protection and was told I needed to upgrade for more protection. I was offered a special price of $19.99 for a year. i thought well why not? so I filled out the app punched in my mastercard number, and hit submit before i seen a small 3 in the top right of the screen, it seems i bought 3 protections for the year. I only own 1 pc, but was billed $65.07 on my credit card. It was late at night so i wanted to correct problem in the morning. I e-mailed 'ORDERS@ADVAST.COM, EXPLAINING THE PROBLEM. Then not getting a reply, i checked my credit card info, and yes i was billed and paid. I thought that we could fix problem later, when i went to download software to install virus protection, the program would not accept the terms of agreement. I then went to tech support three different times, only talked to people from India, who spoke very poor english. I called my own tech support and he installed a different virus system, so much for avast, i'll contest the bill, .they will only cheat me only once. Gene Dobson genedbsn@msn.com