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AutoAnything / Return Policy

1 United States Review updated:

the worse return policy I've ever heard of!...Buyer Beware!..If you order from them, and remove the product from the box, you can't return it!..even if you don't like it or if it dosen't do what it's supposed to do!..how can you tell if the product will work if you don't remove it from the box???..i will never order from this company again and will spread the word about AUTOANYTHING!!!

Al
Sep 25, 2014
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Comments

  • Mk
      26th of Sep, 2014
    0 Votes

    I am not sure that I agree with what you said... They have a return policy that says all returns must be in original package and can not be used. This means that you open the package, check the item, put it back into the original package and then follow the procedures on the website to return it. All of this must be within 30 days. You must also pay for return shipping. The instructions are on the website as follows:

    1. Contact an AutoAnything Customer Care Specialist at (800) 874-8888 and select the "Returns" option (#4).
    2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.
    3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.
    4. Unless the return is due to manufacturer defect or AutoAnything error, the customer is responsible for return shipping costs. For your convenience, AutoAnything offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.
    5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. AutoAnything will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

  • Jo
      25th of Mar, 2015
    0 Votes

    We just ordered $450.00 worth of items, we ordered floor mats for 2 vehicles front and back, bug shield, and mud flaps for my husbands brand new truck . The mud flaps are suppose to be universal fits all types of vehicles well they are way to big . Not more than an hour ago we tried to return them in the same box we received them in and entirely brand new and your representive on the phone that spoke poor English made us wonder if he was illegally in the states did not allow us to return items. Said we had custom ordered them, no we didn't Universal means fit all types of trucks . We will never do business with you company again buyers beware if you don't like the item you ordered or not proper fit your screwed. DO NOT BUY FROM THIS COMPANY!


    Joella Torrez and Richard Cowan
    Chama, NM

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