Complaints & Reviews

Poor service

I purchased brakes for my car. They sent the wrong ones. When I complained, it took almost a week to get back to me. Then they refused to send out new ones until the old ones had been returned, despite having my credit card information to collateralize the brake pads. Don't buy from them! It is not worth it!

  • Au
    AutoAnything. Dec 07, 2010

    Hello,
    I apologize for your experience. We are passionate about our Customer Service so please contact me directly and I will see to it that your issue is resolved to your satisfaction. You can reach me direct at 858-300-1946 or [email protected]
    regards,
    Clark Kreston
    Customer Service Manager

    0 Votes

Delay on parts

I have now been waiting nearly a month for EBC brake pads from AutoAnything. This pathetic company should be named AutoNothing! I was lied to about shipping dates and honestly question if I will ever receive the parts. I have attached an email about a delay in shipment. I was told two days prior to this email that the parts had already shipped. I will NEVER buy anything from this terrible company again. Consider this your warning. Do not order anything from them unless you want your project to sit on hold.

Delay on parts

  • Mr
    Mr. De Jesus Oct 22, 2012

    I ordered twwo weeks ago a pair of seat covers: order #16912548-AK/HI for my dodge dakota 2011.I am willing to pay the shipping ($15.80).
    I am also wish to order a Pop & lock tailgate lock part # PL3600. Of coarse I will pay the shipping for this too.
    Please consider my order as soon as possible.

    thanks

    Julio C De Jesus
    Ext.Jardines de Coamo
    Calle 10 HH09
    Coamo, Puerto Rico 00769

    0 Votes

Difficulty obtaining credit for wrong items sent

This company claims to be the lowest price for car brakes, then when you order, they use a company...Centric...

Low price guarantee

AutoAnything advertises a "Low Price Guarantee" along with free shipping. What the customer finds upon closer reading of the fine print is that the price match is for "delivered price". That is, if AutoAnything has an item costing $118 with free shipping, and another storefront has the same item for a lower price, $100, and shipping is additional, $18, the competitor's price including shipping is what they use for comparison. In this (actual) example, the match is exactly the same. (If all the stores did this, the playing field would be level and we consumers would know what to expect from the retailer.)

I personally would rather deal with a seller which gives me what I want to know right up front: item cost, shipping (including handling), and tax where required, rather than with one which obscures reality with marketing statements...where the customer must dig out the facts rather than have them stated up front.

I call AutoAnything's marketing practice deceptive in that the use of "price" is not the same as that used in other (and competitor's) stores. I do not choose to do business with an entity which seeks to deceive me.

  • 01
    01Cobra281 Jan 12, 2010

    Your complaint is a bit confusing to me. It would seem to me that the company you are comparing them to is being more deceptive by hiding their shipping charges and baiting you with some "low" sales price. AutoAnything seems to be putting the whole price out there for you to see (shipping included). It would be silly for them to price match every advertised price without shipping because so many other companies try to hide additional fees in their shipping and "handling" fees (another term for "We're charging you $10 for the box"). Someone could advertise $50 for that item, then charge you an additional $68 in shipping and handling. Who is being more deceptive? AutoAnything and their totally upfront pricing, or someone who is hiding fees in the shipping that you don't see until you've gone all the way through checkout?

    0 Votes
  • Su
    SubieDude Feb 02, 2010

    To quote your complaint: "I personally would rather deal with a seller which gives me what I want to know right up front: item cost, shipping (including handling), and tax where required"

    It's funny because that is exactly what AutoAnything does... they tell you the item cost up front, shipping and handling is free, and tax is calculated in the shopping cart. That is as up front as it gets when you're shopping online.

    And their one-year post purchase price guarantee is solid. Yes, it's based on the delivered price, but they ship everything for free, other companies don't and they pass the cost on to the consumer. You have to compare Apples to Apples.

    I've ordered from AutoAnything numerous times and it's always been a good experience.

    0 Votes
  • Ja
    JasonVK Feb 11, 2013

    Your "complaint' is really a compliment for AutoAnything in disguise. It sounds like you have a problem with advertising and profit in general.

    0 Votes

Sent wrong parts

I ordered Hawk brake pads for my car from the AutoAnything web site. Using their web form, you simply provide the make, model and year of your car and they are supposed to ship out the correct parts. They sent the wrong parts, which I didn't discover until more than 30 days after I received them, as I didn't need to install them right away. Once I found out their mistake, I attempted to return the pads for the correct ones. They wouldn't budge from their 30 day return policy, even tho they were the ones that made the mistake. They basically just quoted from their rule book and would not listen to reason. I will not be using them again.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Complete lie

Anything Automotive lies, mis-informs, and skips titles.

First, they told me that the Transmission was out on my Cavalier among numerous other things and that it would cost a few thousand dollars to fix. This was a complete lie!!!

Since, I could not afford to fix the Cavalier they told my father that they wanted to help me out since I was a single mom and needed a dependable car. So, they offered to take my Cavalier and $1, 600.00 for a Ford Windstar that a family member had previously. It had a new Transmission in it, new brakes, etc. WRONG!!!

When we transferred the title we found out that they never put the title in their name, so we had to pay for the late fees. It is illegal to skip titles.

I only had the Windstar a few months when the Transmission went out and there was a problem with the brakes. It took them 3 weeks to 'fix' the van. So, I was stuck without a vehicle for 3 weeks in the middle of winter. I had to pay for the brakes and the transmission.

When I got the vehicle back the Check Engine light was on and the alignment was way off. And within a few weeks the transmission started slipping again. I took the van back since the transmission had a 30 day warranty. However, they would not honor the warranty and fix the problem correctly.

Now, the transmission went out completely and I'm stuck without a vehicle and no way to fix this piece of crap or buy a new vehicle.

  • Td
    tdawg Jun 16, 2009

    You have the wrong company listed. www.autoanything.com does not sell transmissions.

    0 Votes

Awful service

I purchased a set of 4 WeatherTech in-channel window visors for my 2009 GMC Acadia in January 2009. The front set snapped into the window channel without adhesive and work fine. The rear set includes a thin layer of adhesive film on the flange designed to fit into the channel and adhere to the widow weather stripping. Unfortunately, the visor flange is rigid and does not allow the adhesive to remain adhered to the rubber stripping.

A few weeks after installation, I contacted the AutoAnything.com (on-line retailer) to inform them that the rear visor wouldn't adhere well and was causing my window to leak. They contacted the manufacturer who then sent out a replacement set. I installed the new set, only to have both fail a few weeks later. They both fell off of the truck because of the poor design -- the adhesive strip is not enough to hold them in place. (I have installed window visors on no less than six vehicles in the past and have never had a problem. This problem is not due to installation error, but from a poor design.) After the second set failed, I contacted AutoAnything and asked for either a refund or a set of visors made by a different manufacturer since the WeatherTech product was a faulty product. After multiple e-mails and phone calls, Autoanything replied stating that the manufacturer will not replace the product since they replaced it once and then offered to sell me a replacement at a reduced price. I replied that this was unacceptable and that I should not have to purchase a replacement for a product that has failed twice within a couple of months. I asked for a manger to contact me to discuss the issue or that I would file a formal complaint. That was a week ago. AutoAnything has refused to reply.

Bottom line is that I paid a premium price for a product that does not work and the company will not stand behind the product. AutoAnything will not refund or replace the faulty product, which fails within two months . AutoAnything states that their return policy is 30 days. This is not a return for dislike of the product (I actually like the styling.), but a return due to product failure (twice). Autoanything is not an honorable company if they hide behind a 30 day return policy instead of standing behind the products they sell. They are ripping off customers instead of honorably serving them.

  • Tr
    Troy Colby Feb 16, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I also had a problem with autoanything. THEY WILL NOT BACK THE PRODUCTS THEY SELL!!! I ordered a grill guard for my dodge pickup. Then less then one hour after i ordered it from autoanything i find same grill for less money. So i called Autoanything and told them.I was told they could not beat that price so I told them to cancel the push guard and they said no problem they would credit my card, now remember I called them less than an hour ago and ordered it, the order should have been easy to cancel. I believe the problem was they just did not cancel the order that is plan lazy. Any way two days later a charge of almost 500 dollars was on my card. So I called and long story short they wanted 15% restock fee even though I felt they were told to cancel the order in time. . Anyway I
    have no problem with the restock fee and i mean no problem with the restock fee. Then they told me it would be $280 to ship back and the15% restock fee. All that together it was almost the full price of the guard.So i told them I will just keep it and will never order from them again and they did not care.SO JUST BUY STRIGHT FROM THE MANUFACTURE THEY HANDLE PROBLEMS WITH MORE CONCERN.

    0 Votes
  • Sa
    Saud M Alharbi Aug 07, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Try carid.com, they do have purchase protection plan, and offer replacement and warranties.

    0 Votes

Never fall for this business!

I'm saying this after i have experienced of the business scam called "auto anything". I ordered truck...

Delayed delivery! Made me wait for a month!

I had some research on this company before i purchased my order. Their website is shows the right info, so i ordered on them Toyota mufflers for my rav4. The ordering process was fine, but i was quite alarmed when they did not even call me to check on my order. So i called on them and the rep just said that they do not have any available mufflers for RAV4 yet. I was sooo frustrated to hear that because they said it was available in the site. So i had to wait for ONE FREAKING' MONTH for my parts! Ill never, ever purchase any parts from them again!!!

  • Jo
    johnny ola Jul 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This is one the best Internet companies I have ever dealt with. Best prices, Great service, Quality products, and Friendly customer service. I would highly recommend them to everyone.

    0 Votes
  • Jh
    jhguguy May 04, 2009

    i also ordered an intake from them. it took them 2 months to deliver. i highly suggest noone buy from them ever.

    0 Votes
  • Jh
    jhguguy May 04, 2009

    i really love the backorder story. were trying there best. hahahhaa

    0 Votes

Too much dust

I have purchased an EBC green stuff brake pads last month from AutoAnything. I've seen that they have the lowest price compared to other local stores and online shopping companies but they have the same brand and product so I decided to get my part to them. I got my part that easy from the ordering to the delivery but when I got it, it's not the same one as advertised, neither do I know if they are giving the same one to other customers.

I have it stucked on my car and after a few weeks of using it, I found out that it's getting much dust not like the one I bought from a local store here. It's better that I got one on the same store I guess. I won't try other products from them. I'm not happy.

  • Wh
    what up Sep 03, 2009

    I purchased an overhead console from them only to not have it shipped and then they wont refund the money sent.

    BAD COMPANY do not do business with them.

    0 Votes
  • Wo
    woodman906 Aug 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to return an item and the email address will not work ./so Iwent to help expert and was told to grt out my credit card and pay!

    0 Votes